THE INDUSTRY How have technological changes affected the telecommunications industry, including entities that want to make automated calls?

Transcription

1 THE INDUSTRY How have technological changes affected the telecommunications industry, including entities that want to make automated calls? MODERATOR: Roberto Anguizola, FTC PANELISTS: Kevin Rupy, US Telecom David Diggs, CTIA Brad Herrmann, Call-Em-All

2 The Transition from POTS to Broadband Kevin G. Rupy Senior Director, Policy Development USTelecom

3 Kevin G. Rupy, USTelecom Introduction How the network has changed What robocalls are What carriers are doing

4 Kevin G. Rupy, USTelecom Traditional Circuit Switched Network Post 96 Act Competitive LECs (CLECs) MFS, Teleport, Allegiance, Brooks Fiber, Teligent, Winstar, Long Distance PSTN With Local & Wireless Competition Wireless Carriers: CellularOne, GTE, Sprint Nextel, Cingular Local Calling Local Exchange Carriers (LECs) e.g., Bell Atlantic, SWBT, BellSouth, PacBell, Ameritech, C&P, Independents

5 Kevin G. Rupy, USTelecom The Evolving Voice Ecosystem. Autodialer Company CLEC GWs Hosted VoIP Wireless ILEC Cable Hosted VoIP CLEC Hosted VoIP ILEC ILEC Internet Cable Wireless Carriers Local and/or Tandem Trunks GWs Wireless Carriers GWs Local and/or Tandem Trunks PSTN Local and/or Tandem Trunks ILEC IP Backbone Provider GWs Local and/or Tandem Trunks ILEC CLEC Hosted VoIP Cable Cable CLEC

6 Kevin G. Rupy, USTelecom Stakeholders in the Robocall Environment Voice Over Internet Protocol Providers (VOIPs): Over the Top VOIP: Skype, Google Voice, Magic Jack, Ooma. Interconnected VOIP: Vonage, Cable VOIP. Local Exchange Carriers (LECs): ILECs: AT&T, Verizon, CenturyLink, Independents (x100s) CLECs: Level 3, XO Communications, Internet Cablevision/LightPath, Independents (x100s). Wireless: T Mobile, AT&T, Verizon Wireless, Independents (~100). GWs Internet Service Providers (s): Telcos: AT&T, Verizon, CenturyLink, Independents (x100s) Cable: Comcast, Cablevision, Time Warner, Independents (x100s) Wireless: Sprint, T Mobile, ClearWire, Ws (x100s) PSTN Autodialer Companies: Software: VanillaSoft, SpitFire, AutoDialerPlus, Services: Call Em All, CallFire, Database Systems Corp, Impact Dialing. Equipment: PowerVoice, PhoneTree, BigmOuth, Goldmine. Robocall Customers: Government: Public Safety, Schools, Local Governments. Politicians: Elected officials, political candidates. Business: Any business from Auto Shops to Zoos.

7 Kevin G. Rupy, USTelecom The Full Spectrum of Mass-Calling Events All Mass-Calling & Robo-Call Events Emergency Notifications Weather Alerts K-12/College Alerts - Closings Political Messages Surveys Utility Service Calls Phishing Calls Focused Nuisance Attack Call Flooding / DoS Attack Important and Legal Practical and Legal Malicious and Illegal

8 Kevin G. Rupy, USTelecom Different Perspectives of Mass-Calling Events What Service Providers See What Consumers See Phishing Calls Focused Nuisance Attack Call Flooding / DoS Attack All Mass Calling Events Political Messages Surveys Utility Service Calls Emergency Notifications Weather Alerts School Closing Alerts

9 Kevin G. Rupy, USTelecom Current Activities Network Operations Centers Security Desks Traffic data forensics Mass calling investigations Blocking specific numbers Legal Actions State court actions Law enforcement coordination Working/Standards Group Frameworks Alliance for Telecommunications Industry Solutions (ATIS) Internet Corporation for Assigned Names and Numbers Consumer Education Legal/Practical Limitations Legal Limitations Privacy Laws Common Carrier Obligations Technological arms race

10 David Diggs Vice President Wireless Internet Development CTIA The Wireless Association

11 DAVID DIGGS, CTIA THE WIRELESS ASSOCIATION Wireless is Different Landline vs. mobile pricing regimes differ TCPA prohibits all robocalls except: Emergency purposes Prior express consent of called party No exemption for political, charitable

12 DAVID DIGGS, CTIA THE WIRELESS ASSOCIATION Challenges of IP based Telco vs. internet culture Identifying origin of traffic Resellers of TNs Competing solutions for identifying owner of TN Blocking less effective Volatility Spoofing

13 DAVID DIGGS, CTIA THE WIRELESS ASSOCIATION Telephone Numbering Resources: Who s In Charge? Service Providers State Regulators Advisory FCC INC NANC Contract NAPM LLC LNPA Working Group NOWG Contracts NPAC NANPA Pooling Admin.

14 Brad Herrmann Founder and President Call-Em-All

15 BRAD HERRMANN, CALL EM ALL Robocalling Evolution Old School Robocalling Capital Intensive (specialized equipment and lines/ports) Specialized programming skills Lead Time: days VOIP Robocalling No special equipment Requires large bandwidth connection Easier software development Lead Time: Days Cloud Services Robocalling Basic internet connection Immediate & simple call initiation (via web or API/web services) Lead Time: Hours

16 BRAD HERRMANN, CALL EM ALL Stopping Unwanted Calls One example 1) Message review by empowered employees Listen to message and approve/reject Call client & ask questions Call the CallerID number 2) Maintain client specific DNC list 3) Monitor opt outs