It s no secret that businesses are moving to

Size: px
Start display at page:

Download "It s no secret that businesses are moving to"

Transcription

1 Building High-Performance Cloud Telecom Infrastructures By: Darren Schreiber, 2600hz It s no secret that businesses are moving to the cloud. Services such as Google Apps and Microsoft SkyDrive are well known offerings from bigger players, but smaller folks are also getting in on the mix. As the cloud becomes more popular with businesses, opportunities exist to capitalize on building your own service offering. If you re a current telco or ISP providing telecommunications services, now is the time to invest in building your own service offering. How do you get started? The problem most existing service providers face in moving to cloud-based services is twofold understanding what the cloud really is and investing in the right technologies to provide cloud services. In this article we ll explain what cloud telecom entails and dive into selecting the right technologies for offering cloud telecommunications services. What is the Cloud? Today, the term cloud is used loosely when describing a hosted or Internet based service. The word cloud is really a metaphor for the Internet. That said, users who refer to a cloud based service in today s computing environment generally have pre-conceived expectations regarding pricing, reliability and general user experience. It s important to understand your audience before examining available tools. So, who are you targeting? You may have multiple audiences -- from basic users to advanced users to developers and systems integrators. One common user group includes customers looking to save money and offload maintenance and operational headaches to someone else. These customers are generally looking for a hosted cloud service. Another common audience includes developers who are looking to create API-based mash-ups which combine two or more providers into a unique or niche product offering, often combined with a simplified user interface. These developers are generally looking for an API-enabled cloud service. The differences between these two types of offerings may be subtle at first glance but are quite massive in regards to design decisions and infrastructure requirements under the hood. Audiences have differences in feature requirements but from reliability expectations the audiences generally expect the same thing - reliability and uptime. Cloud service providers face a unique challenge from customers who 12 PowerSourceOnline.com September 2011

2 assume that the provider has anticipated and can react to every possible operational incident that occurs. The reality is that if the client can t see the failure with their own eyes, they often don t understand (or care) why it happened. A good example is a power loss. In the event of a power-loss at someone s office, people expect their computers, phones and other devices to be offline and, despite their complaining, generally write off the time or find other things to do. But a power loss in a data center outside the range of a customer is seen by those same folks as a completely unacceptable and preventable event. Clients impacted by a datacenter power outage may often request to terminate their contract after just one incident. In this example, the client s expectations are clearly much higher for the cloud service to be resilient to any sort of failure than if they had hosted the operation themselves despite what may be a lower price tag for the same service. This puts additional pressure on service providers to build resilient, high performance architectures right out of the gate, regardless of expected capacities or investment costs. What customers won t usually ask for in a cloud solution but absolutely demand is the same reliability they get from having a solution on-site. This provides a series of responsibilities on the cloud provider that are often overlooked, specifically in telecom. For any hosted solution to truly be successful, it is critical that: Bandwidth to/from the office is guaranteed (usually via QoS enabled circuits and bandwidth utilization monitoring) Circuits (and potentially individual devices) are monitored for uptime and low latency Automatic failover of both power and network are available at any time Reliable Data Storage 24/7/365 Server Access and Availability The above requirements are weakest-link scenarios, meaning that achieving four out of five of the requirements isn t good enough. The client will usually perceive the one item that doesn t work well as a failure of the entire system, as they ll be unable to differentiate between the items at issue (or will only care about the end result). Building Your Infrastructure So now that you ve thought about your audience a bit and you know that reliability is a top concern, how do you decide what to build? Let s take a look at two architectural scenarios that exist today and what they offer (and don t offer). Scenario 1 Virtualize Existing Products One of the easiest and fastest ways to replicate technology a client is familiar with while providing the benefits of the cloud is to simply take copies of existing software and virtualize it. Virtualization tools allow you to deal with hardware failures, migrations, rollbacks and other common operational issues and can September 2011 PowerSourceOnline.com 13

3 provide some automated redundancy, ensuring the customer s experience is akin to having the server in their own datacenter (or better). In this manner, each client can maintain their own copy of the software. Fault tolerance can be achieved by moving virtualized containers around in case of failure. Storage can be unified on a SAN or other large storage device and backed up collectively across all clients. This is perhaps the most common and most popular form of hosting today, but it has a variety of drawbacks that creep in over time. The first and most obvious one is the responsibility to maintain individual copies of software for every client. If these copies get too outdated, the client may get upset as they will be missing features or security patches and there may be no easy upgrade path. There is usually no trivial way to upgrade all copies of the software across all clients at the same time. This can create complex procedures and upgrade policies that often must be done at off-hours to avoid major service outages. The expenses for these types of operations tend to mount over time and must be rolled into operational costs for the service provider and ultimately passed on to clients. The most common telecom software that is virtualized today as a standalone server for a single customer is Microsoft s OCS and the open-source Asterisk product. Both products can be difficult to manage at scale with many customers but ultimately can provide powerful communications services to clients. This model tends to have its main drawback in moving operational costs for servers that were really designed to be single-site installs onto the shoulders of a hosting team s operational staff. This usually doesn t scale once you ve hit hundreds or thousands of clients. The lack of scalability and effective resource utilization (i.e. Having storage or servers which are wasted) in this approach is something that distributed computing environments attempt to resolve architecturally. Scenario 2 Distributed Software Products Distributed computing is not a new idea, but doing it via commodity, virtualized hardware over the Internet is fairly recent. In telecommunications, virtualization has been seen as a difficult to implement solution to the accuracy and quality requirements of carrying audio. But as virtualization gets better at dealing with timing and clock cycles (which are used to ensure quality audio), it is becoming more common and acceptable to virtualize telecom systems. Newer telecommunications software aims to address operational headaches for providers by assuming all clients will share the same set of resources and that maintenance operations are the responsibility of the software itself. In many cases, redundancy and upgrades can be achieved in place while the software is running. Workloads can tolerate spikes and security and other protections exist across the entire architecture and be upgraded or modified as such. This has the benefit of keeping all users on the same feature set and platform, simplifying support and operational tasks. Usually a cost ad- 14 PowerSourceOnline.com September 2011

4 vantage is gained as well, as each customer does not require their own set of hardware and signing up new clients can be done instantaneously. The disadvantage, however, can be widespread outages or a lack of customization abilities since hiccups or changes can affect all clients attached to the same architecture. In addition, the Internet is allowing telecommunications companies to distribute their systems across multiple datacenters, allowing for high protection against failures. This strategy also allows for ease in scalability when you run out of resources, you just throw up another box. These problems are hard to solve on older software where disk and memory access are assumed to be fast, shared and plentiful. In a distributed environment, computers in one datacenter must be able to operate without knowledge of what is happening in an alternate datacenter, and must be smart enough to automatically request data or circuits from multiple datacenters in the event of a failure while distributing storage and workload across the Internet. In telecom, truly distributed software is still somewhat limited. Companies like Voxeo offer hosted services that can be resold, but to truly manage your own service you ll need to invest in products from companies like PacWest with their Telastic product or 2600hz with their Whistle platform. These products are designed to break telecommunications software into tiny parts that work together but can be distributed over hardware that is located across the Internet. Thanks to services from companies like Google, which are highly distributed and rarely go down, users have come to expect distributed software and services as the norm on the Internet. Even a thirty-minute outage can have repercussions across social networks like Twitter that damage a company s reputation. By investing in distributed VoIP products, telecom companies can gain a strategic advantage in distributing workload and preventing failures by utilizing the power of the global Internet. Open Standards and Open Source Telecommunications Products Once seen as hobbyist toys or unreliable systems, open-source products and open-standards applications now (quietly and secretly) power many production applications from consumer electronics purchased at Best Buy to carrier platforms responsible for switching and routing millions of calls per day. Even the most recent version of the Android Mobile operating system quietly introduced a SIP stack into major providers devices, and carriers have announced all-ip networks due by The major players in the open-source field aim to replace components that once cost thousands or millions of dollars and served specific purposes in telecommunications infrastructures. They include: OpenSIPs / Kamailio A powerful SBC and/or load balancer that sits at the front of your network to handle VoIP calls FreeSWITCH A powerful media softswitch for handling millions of media calls September 2011 PowerSourceOnline.com 15

5 per day on commodity hardware WebRTC A powerful real time communication product for enabling web video and media communications 2600hz A collection of open-source products to serve as platforms for PBX, Voice and Video services There are many other products not listed here, but the field is booming and is finally reaching feature parity and reliability of carrier grade switches. The main thing to note about open-source products is less about their reliability and more about their availability. Rather then needing to invest in a million dollar soft-switch just to get your product offering started, these opensource projects allow a service provider to get started with just a few virtualized computers running on the Internet. This leaves companies to either customize their products further or focus more on building a client base prior to investing in expensive resources. The catch is, of course, that your clients still expect 100% uptime and reliability, which you can t skimp on just because you re using open-source products or a limited footprint of hardware. Careful planning is still required to ensure that, no matter what the incident, you re prepared for the unexpected. Regardless of the path you choose, now is the time to get in on hosted, virtualized and distributed telecommunications systems. The network is open and clients are ready to experiment with these core services generally unwilling to leave once they find a product they like for many years. PSO About 2600hz 2600hz is a cloud-based voice solutions provider with products and support designed to simplify, secure and improve VoIP for the small throughlarge business environment. The company is turning 100+ years of hardware-based communications technology into a scalable, redundant, open-source VoIP platform that supports hosted voice, video and SMS services via open API mashup technology. With fluency in hosting and managed services and without any lock-in contracts, the 2600hz team is leading the way for next-generation telecom. The private company is based in San Francisco. For more information, visit 16 PowerSourceOnline.com September 2011

WHITE PAPER. Telephone Systems 10 Questions to Ask Before Buying a Phone System

WHITE PAPER. Telephone Systems 10 Questions to Ask Before Buying a Phone System WHITE PAPER Telephone Systems 10 Questions to Ask Before Buying a Phone System On a daily basis we have conversations with IT professionals, business owners, and senior management teams in which they express

More information

Colocation, Hybrid Cloud & Infrastructure As A Service

Colocation, Hybrid Cloud & Infrastructure As A Service www.cloud-grid.net 305.438.7402 Colocation, Hybrid Cloud & Infrastructure As A Service IT managers today need to deal with an everincreasing set of business demands. High speed data networks have made

More information

Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON

Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON JUNE 2008 Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON Voice over Internet Protocol (VoIP) has reached a new level

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

Carrier White Paper. The Anatomy Of An Operator

Carrier White Paper. The Anatomy Of An Operator Carrier Dominance Carrier White Paper 2600hz has impressive technical talent and they re approaching the problem of overrun telecom networks in a really intriguing fashion. They re definitely one company

More information

How To Get More Bandwidth From Your Business Network

How To Get More Bandwidth From Your Business Network Choosing Ethernet Services IS ETHERNET THE RIGHT CHOICE FOR YOUR NETWORK? Business Ethernet Including Ethernet over Copper (EoC) and Ethernet over Digital Signal Cross-connect (EoDSx) Delivers Cost- Effective,

More information

Choosing a Cloud Computing Company

Choosing a Cloud Computing Company Benefits of Cloud Computing - Pros of Cloud Computing - Arguments for Cloud Computing Choosing a Cloud Computing Company 1. With Cloud Computing, employee's computers will cost less, because essentially

More information

Availability and Disaster Recovery: Basic Principles

Availability and Disaster Recovery: Basic Principles Availability and Disaster Recovery: Basic Principles by Chuck Petch, WVS Senior Technical Writer At first glance availability and recovery may seem like opposites. Availability involves designing computer

More information

Resilient Voice Architecture

Resilient Voice Architecture Resilient Voice Architecture TM for Hosted Business Voice Learn how to ensure a robust, resilient and redundant Hosted PBX network TM with Teledynamic s Resilient Voice Architecture 1 Contents What is

More information

How To Save Money On An Ip Trunking (Ip Trunking)

How To Save Money On An Ip Trunking (Ip Trunking) SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

WINDOWS AZURE EXECUTION MODELS

WINDOWS AZURE EXECUTION MODELS WINDOWS AZURE EXECUTION MODELS Windows Azure provides three different execution models for running applications: Virtual Machines, Web Sites, and Cloud Services. Each one provides a different set of services,

More information

Silver Peak s Virtual Acceleration Open Architecture (VXOA)

Silver Peak s Virtual Acceleration Open Architecture (VXOA) Silver Peak s Virtual Acceleration Open Architecture (VXOA) A FOUNDATION FOR UNIVERSAL WAN OPTIMIZATION The major IT initiatives of today data center consolidation, cloud computing, unified communications,

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

Telco Carrier xsps Solutions. www.first.gr

Telco Carrier xsps Solutions. www.first.gr Telco Carrier xsps Solutions www.first.gr TELCO CORE INFRUSTRUCTURE There are some necessities in the Telco world...to own the best available infrastructure at the most affordable cost. First Telecom s

More information

SaaS or On-Premise Monitoring: 9 Reasons SaaS Makes More Sense

SaaS or On-Premise Monitoring: 9 Reasons SaaS Makes More Sense SaaS or On-Premise Monitoring: 9 Reasons SaaS Makes More Sense You know that cloud-based services provide advantages, including: Low upfront costs Fast deployment Simplified administration We know that

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Advanced LCR (Least Cost Router) With SIP Proxy Server

Advanced LCR (Least Cost Router) With SIP Proxy Server With SIP Proxy Server It s all about Reducing Cost!!! WHY ADVANCED LCR (Least Cost Routing) Advanced LCR is a product by Advanced Communications; the same parent company of AdvancedVoIP.com, a widely used

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

4 Critical Risks Facing Microsoft Office 365 Implementation

4 Critical Risks Facing Microsoft Office 365 Implementation 4 Critical Risks Facing Microsoft Office 365 Implementation So, your organization has chosen to move to Office 365. Good choice. But how do you implement it AND deal with the following issues: Keep email

More information

Business Services. Is Ethernet the Right Choice for Your Network? Learn More: Call us at 877.634.2728. www.megapath.com

Business Services. Is Ethernet the Right Choice for Your Network? Learn More: Call us at 877.634.2728. www.megapath.com Business Services Is Ethernet the Right Choice for Your Network? Learn More: Call us at 877.634.2728. www.megapath.com Is Ethernet the Right Choice for Your Network? Business Ethernet including Ethernet

More information

Handling Hyper-V. In this series of articles, learn how to manage Hyper-V, from ensuring high availability to upgrading to Windows Server 2012 R2

Handling Hyper-V. In this series of articles, learn how to manage Hyper-V, from ensuring high availability to upgrading to Windows Server 2012 R2 White Paper Handling Hyper-V In this series of articles, learn how to manage Hyper-V, from ensuring high availability to upgrading to Windows Server 2012 R2 White Paper How to Make Hyper-V Virtual Machines

More information

How SITEFORUM provides you with main components to build and run an innovative cloud computing service for an industry or special interest group

How SITEFORUM provides you with main components to build and run an innovative cloud computing service for an industry or special interest group Status: June 2011 How SITEFORUM provides you with main components to build and run an innovative cloud computing service for an industry or special interest group tags: software, social business, online

More information

SIP Trunking and the Role of the Enterprise SBC

SIP Trunking and the Role of the Enterprise SBC SIP Trunking and the Role of the Enterprise SBC a Tango Networks ebriefing SIP trunks offer companies of all sizes the opportunity to improve and simplify their communications network while reducing costs.

More information

SOLUTION BRIEF Communications as a Service (CaaS) February 2011

SOLUTION BRIEF Communications as a Service (CaaS) February 2011 SOLUTION BRIEF Communications as a Service (CaaS) February 2011 What s the one constant in today s economy? Change. And in this ever-changing economy, it s the more nimble enterprises that will survive

More information

Business Continuity in Today s Cloud Economy. Balancing regulation and security using Hybrid Cloud while saving your company money.

Business Continuity in Today s Cloud Economy. Balancing regulation and security using Hybrid Cloud while saving your company money. ! Business Continuity in Today s Cloud Economy Balancing regulation and security using Hybrid Cloud while saving your company money.. Business Continuity is an area that every organization, and IT Executive,

More information

An Architecture Vision

An Architecture Vision An Architecture Vision Universal Cloud Communications Stack Cloud Telecom. Software that turns communications into a service. 1 Software Architecture That Matters Universal Cloud Communications Stack (UCCS),

More information

Session 11 : (additional) Cloud Computing Advantages and Disadvantages

Session 11 : (additional) Cloud Computing Advantages and Disadvantages INFORMATION STRATEGY Session 11 : (additional) Cloud Computing Advantages and Disadvantages Tharaka Tennekoon B.Sc (Hons) Computing, MBA (PIM - USJ) POST GRADUATE DIPLOMA IN BUSINESS AND FINANCE 2014 Cloud

More information

Signs You Need to Buy a New Phone System

Signs You Need to Buy a New Phone System Signs You Need to Buy a New Phone System Contents Introduction... 3 Sign #1: Your Phone System is Becoming Technically Obsolete... 3 Sign #2: Your Office is Moving... 4 Moving an Old System... 4 Buying

More information

WINDOWS AZURE DATA MANAGEMENT

WINDOWS AZURE DATA MANAGEMENT David Chappell October 2012 WINDOWS AZURE DATA MANAGEMENT CHOOSING THE RIGHT TECHNOLOGY Sponsored by Microsoft Corporation Copyright 2012 Chappell & Associates Contents Windows Azure Data Management: A

More information

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

Server Virtualization Cloud Partner Training Series

Server Virtualization Cloud Partner Training Series Server Virtualization Cloud Partner Training Series August 2015 Agenda What is it? Benefits Industry Landscape Evolve is Different How we can help you $ucceed Who is a fit? Who is a challenge? Key Questions

More information

White Paper. Calculating the Real Cost of a Business Phone System

White Paper. Calculating the Real Cost of a Business Phone System White Paper Calculating the Real Cost of a Business Phone System Calculating the Real Cost of a Business Phone System How cloud phone systems eliminate the many hidden costs of an on-premise PBX Most IT

More information

Elastic Private Clouds

Elastic Private Clouds White Paper Elastic Private Clouds Agile, Efficient and Under Your Control 1 Introduction Most businesses want to spend less time and money building and managing IT infrastructure to focus resources on

More information

Cloud Computing Services

Cloud Computing Services Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall

More information

Windows Server 2003 Migration: Take a Fresh Look at Your IT Infrastructure

Windows Server 2003 Migration: Take a Fresh Look at Your IT Infrastructure EXECUTIVE BRIEF Windows Server 2003 Migration: Take a Fresh Look at Your IT Infrastructure Sponsored by: Symantec Carla Arend December 2014 Andrew Buss IDC Opinion Microsoft will be ending Extended Support

More information

Object Storage: A Growing Opportunity for Service Providers. White Paper. Prepared for: 2012 Neovise, LLC. All Rights Reserved.

Object Storage: A Growing Opportunity for Service Providers. White Paper. Prepared for: 2012 Neovise, LLC. All Rights Reserved. Object Storage: A Growing Opportunity for Service Providers Prepared for: White Paper 2012 Neovise, LLC. All Rights Reserved. Introduction For service providers, the rise of cloud computing is both a threat

More information

Cloud Based Document Management

Cloud Based Document Management Cloud Based Document Management WHY IS THE CLOUD IMPORTANT? The Information Explosion It is the information that is setting up competitive differentiation, not specifically products and processes. It is

More information

Overview. The Cloud. Characteristics and usage of the cloud Realities and risks of the cloud

Overview. The Cloud. Characteristics and usage of the cloud Realities and risks of the cloud Overview The purpose of this paper is to introduce the reader to the basics of cloud computing or the cloud with the aim of introducing the following aspects: Characteristics and usage of the cloud Realities

More information

SIP Trunking Checklist

SIP Trunking Checklist SIP Trunking Checklist The Times, They Are A Changing The telephone network as we know it today, is going away. AT&T has asked the Federal government to shut it off no later than 2018. Should you be alarmed?

More information

PARTNER OVERVIEW. About Evolve IP WHAT WE PROVIDE OUR DATA CENTERS THE CLOUD SERVICES COMPANY TM. www.evolveip.net support.evolveip.

PARTNER OVERVIEW. About Evolve IP WHAT WE PROVIDE OUR DATA CENTERS THE CLOUD SERVICES COMPANY TM. www.evolveip.net support.evolveip. PARTNER OVERVIEW About Evolve IP Evolve IP is The Cloud Services Company. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers

More information

Everything You Need To Know About Cloud Computing

Everything You Need To Know About Cloud Computing Everything You Need To Know About Cloud Computing What Every Business Owner Should Consider When Choosing Cloud Hosted Versus Internally Hosted Software 1 INTRODUCTION Cloud computing is the current information

More information

9 Steps to Selecting and Implementing an IP Business Phone System

9 Steps to Selecting and Implementing an IP Business Phone System 9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,

More information

HOSTED VS. ON-PREMISE PHONE SYSTEM

HOSTED VS. ON-PREMISE PHONE SYSTEM WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues

More information

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER INTUITIVE TRADING Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises Abstract Information technology budgets at investment banks were decimated in the aftermath

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

The Simplicity of V3 Enables VDI to Fulfill Its Promise

The Simplicity of V3 Enables VDI to Fulfill Its Promise The Simplicity of V3 Enables Contents The Advantage of V3 Versus Traditional VDI...3 V3 Enhances End User Experience...4 The Economic Advantage of V3...4 5 Year TCO Comparison: Substantial Savings with

More information

Myths About Moving to the Cloud. What small and medium-sized businesses really need to know about moving to Microsoft Office 365

Myths About Moving to the Cloud. What small and medium-sized businesses really need to know about moving to Microsoft Office 365 Myths About Moving to the Cloud What small and medium-sized businesses really need to know about moving to Microsoft Office 365 Most companies have decided they need the business agility and want the cost

More information

outsourcing is not a bad word 6 Reasons to Outsource Your IT

outsourcing is not a bad word 6 Reasons to Outsource Your IT outsourcing is not a bad word 6 Reasons to Outsource Your IT Things Change. 1 What s there to manage? When it comes to your network, change management is the number one technology challenge for every organization.

More information

5 common concerns about moving to SIP

5 common concerns about moving to SIP VOICE SERVICES 5 common concerns about moving to SIP 5 common concerns about moving to SIP and why you don t need to worry When first considering a new technology for your business, there are any number

More information

SIP TRUNKING CHECKLIST

SIP TRUNKING CHECKLIST SIP TRUNKING CHECKLIST ... Contents Why SIP? SIP Trunking Checklist Question 1: What are my simultaneous call needs? Question 2: How much of my bandwidth will SIP trunks use? Question 3: Will I have to

More information

Settling the VoIP Debate. Hosted VoIP vs. VoIP PBX

Settling the VoIP Debate. Hosted VoIP vs. VoIP PBX Settling the VoIP Debate Hosted VoIP vs. VoIP PBX Introduction As high-speed Internet access is fast becoming omnipresent, the lure of Voice over Internet Protocol (VoIP) phone systems is growing in popularity

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

Red Hat Enterprise linux 5 Continuous Availability

Red Hat Enterprise linux 5 Continuous Availability Red Hat Enterprise linux 5 Continuous Availability Businesses continuity needs to be at the heart of any enterprise IT deployment. Even a modest disruption in service is costly in terms of lost revenue

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

HOSTED VOIP VS VOIP PBX

HOSTED VOIP VS VOIP PBX HOSTED VOIP VS VOIP PBX 10/1/2015 Settling Between the Two Systems Thinking about installing a VoIP phone system for your business? Make sure you know all about both hosted VoIP and VoIP PBX before you

More information

GUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE

GUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE UBM TECH BUYER S GUIDE // NOVEMBER 2013 UNIFIED COMMUNICATIONS BUYER S GUIDE 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE Unified communications (UC) is a must-have in a world in which realtime collaboration

More information

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software.

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4

More information

SaaS or On-Premise? How to Select the Right Paths for Your Enterprise. David Linthicum

SaaS or On-Premise? How to Select the Right Paths for Your Enterprise. David Linthicum SaaS or On-Premise? How to Select the Right Paths for Your Enterprise David Linthicum SaaS or On-Premise? How to Select the Right Paths for Your Enterprise 2 Executive Summary The growth of Software- as-

More information

SDN Orchestration Explained. A Deep Dive into a Crucial Component of Software-Defined Cloud Exchange Networks

SDN Orchestration Explained. A Deep Dive into a Crucial Component of Software-Defined Cloud Exchange Networks SDN Orchestration Explained A Deep Dive into a Crucial Component of Software-Defined Cloud Exchange Networks Table of Contents Introduction. 3 Back Story: Defining Terms. 3 Cloud Exchange Network. 3 Orchestration

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

WINDOWS AZURE AND ISVS

WINDOWS AZURE AND ISVS WINDOWS AZURE AND ISVS A GUIDE FOR DECISION MAKERS DAVID CHAPPELL JULY 2009 SPONSORED BY MICROSOFT CORPORATION CONTENTS ISVs and Cloud Computing... 2 A Brief Overview of Windows Azure... 3 Technology...

More information

Microsoft Lync Transforms Business Communications

Microsoft Lync Transforms Business Communications Microsoft Lync Transforms Business Communications September 2012 Prepared by: Zeus Kerravala Microsoft Lync Transforms Business Communications by Zeus Kerravala September 2012 º º º º º º º º º º º º º

More information

Terms and Conditions

Terms and Conditions - 1 - Terms and Conditions LEGAL NOTICE The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not warrant or represent

More information

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET tech line / sep 2014 TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET Three clarifying questions to narrow the field. By Brian Hinton, Strategic Contact Inc. Pipeline Articles www.contactcenterpipeline.com

More information

WHITEPAPER A BUSINESS CASE FOR VIRTUAL DESKTOP INFRASTRUCTURE (VDI) DEPLOYMENTS. www.icore.com

WHITEPAPER A BUSINESS CASE FOR VIRTUAL DESKTOP INFRASTRUCTURE (VDI) DEPLOYMENTS. www.icore.com WHITEPAPER A BUSINESS CASE FOR VIRTUAL DESKTOP INFRASTRUCTURE (VDI) DEPLOYMENTS www.icore.com Introduction Now more than ever, the typical employee is no longer tied to their desk and are constantly moving

More information

The High Availability and Resiliency of the Pertino Cloud Network Engine

The High Availability and Resiliency of the Pertino Cloud Network Engine The High Availability and Resiliency of the Pertino Cloud Network Engine Executive summary The emergence of cloud network architectures can be directly attributed to the evolution of business IT. As the

More information

10 VoIP Companies and Technologies to Watch in 2013

10 VoIP Companies and Technologies to Watch in 2013 10 VoIP Companies and Technologies to Watch in 2013 CONTENTS Introduction...3 1. Cloud-Based Unified Communications, or UCaaS...3 2. Skype...4 3. Microsoft Lync...5 4. VoIP Integration With Video...5 5.

More information

Most IT administrators are aware that Windows Server 2003 will reach the end of extended support in July 2015. Start planning now to have a smooth,

Most IT administrators are aware that Windows Server 2003 will reach the end of extended support in July 2015. Start planning now to have a smooth, Most IT administrators are aware that Windows Server 2003 will reach the end of extended support in July 2015. Start planning now to have a smooth, easy, and cost-effective transition to new infrastructure

More information

Uninterrupted Internet:

Uninterrupted Internet: Uninterrupted Internet: Maximizing Revenue and Minimizing Business Risk with 3G/4G Failover White Paper Page 1 Table of Contents Executive Summary... 3 Considering The Options: Upgrades, Redundancy and

More information

How To Compare The Two Cloud Computing Models

How To Compare The Two Cloud Computing Models WHITE PAPER Elastic Cloud Infrastructure: Agile, Efficient and Under Your Control - 1 - INTRODUCTION Most businesses want to spend less time and money building and managing infrastructure to focus resources

More information

There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks...

There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks... There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks... C4L is the 12th fastest C4L is growing the 12th IT fastest growing IT technology technology

More information

White Paper. A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

White Paper. A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP White Paper A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP The positive impact that hosted VoIP can have

More information

How To Choose Between A Phone System For A Business

How To Choose Between A Phone System For A Business Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

ABOUT SMART CHOICE. Internet Solutions Ethernet T1 DSL Fiber Cable

ABOUT SMART CHOICE. Internet Solutions Ethernet T1 DSL Fiber Cable ABOUT SMART CHOICE Smart Choice is a leading end-to-end telecommunications consulting and management company, providing a premier level of expertise and support for all our clients telecom needs. We offer

More information

Feature Comparison. Windows Server 2008 R2 Hyper-V and Windows Server 2012 Hyper-V

Feature Comparison. Windows Server 2008 R2 Hyper-V and Windows Server 2012 Hyper-V Comparison and Contents Introduction... 4 More Secure Multitenancy... 5 Flexible Infrastructure... 9 Scale, Performance, and Density... 13 High Availability... 18 Processor and Memory Support... 24 Network...

More information

What are the benefits of Cloud Computing for Small Business?

What are the benefits of Cloud Computing for Small Business? Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

More information

ACHIEVING 100% UPTIME WITH A CLOUD-BASED CONTACT CENTER

ACHIEVING 100% UPTIME WITH A CLOUD-BASED CONTACT CENTER ACHIEVING 100% UPTIME WITH A CLOUD-BASED CONTACT CENTER Content: Introduction What is Redundancy? Defining a Hosted Contact Center V-TAG Distribution Levels of Redundancy Conclusion Fault Tolerance Scalability

More information

ROCANA WHITEPAPER How to Investigate an Infrastructure Performance Problem

ROCANA WHITEPAPER How to Investigate an Infrastructure Performance Problem ROCANA WHITEPAPER How to Investigate an Infrastructure Performance Problem INTRODUCTION As IT infrastructure has grown more complex, IT administrators and operators have struggled to retain control. Gone

More information

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3

More information

Do It Yourself Telephony and Messaging Services With FOSS. GNOME Asia Summit 2015 May 9 th, 2015 2015.gnome.asia

Do It Yourself Telephony and Messaging Services With FOSS. GNOME Asia Summit 2015 May 9 th, 2015 2015.gnome.asia Do It Yourself Telephony and Messaging Services With FOSS Anton Raharja antonrd@gmail.com twitter.com/antonrd antonraharja.com GNOME Asia Summit 2015 May 9 th, 2015 2015.gnome.asia Intro. Anton Raharja

More information

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS Virtual Servers VIRTUAL DATA CENTER OVERVIEW The SOFTeR Virtual Data Center is a Virtual Private Cloud Computing Service that enables customers to leverage guaranteed resource reservation pools (processor,

More information

Microsoft Private Cloud Fast Track

Microsoft Private Cloud Fast Track Microsoft Private Cloud Fast Track Microsoft Private Cloud Fast Track is a reference architecture designed to help build private clouds by combining Microsoft software with Nutanix technology to decrease

More information

Web applications today are part of every IT operation within an organization.

Web applications today are part of every IT operation within an organization. 1 Introduction Web applications today are part of every IT operation within an organization. Independent software vendors (ISV) as well as enterprises create web applications to support their customers,

More information

Best Practices from Deployments of Oracle Enterprise Operations Monitor

Best Practices from Deployments of Oracle Enterprise Operations Monitor Best Practices from Deployments of Oracle Enterprise Operations Monitor September 2014 Prepared by: Zeus Kerravala Best Practices from Deployments of Oracle Enterprise Operations Monitor by Zeus Kerravala

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Deploying and Optimizing SQL Server for Virtual Machines

Deploying and Optimizing SQL Server for Virtual Machines Deploying and Optimizing SQL Server for Virtual Machines Deploying and Optimizing SQL Server for Virtual Machines Much has been written over the years regarding best practices for deploying Microsoft SQL

More information

Voice over IP Networks: Ensuring quality through proactive link management

Voice over IP Networks: Ensuring quality through proactive link management White Paper Voice over IP Networks: Ensuring quality through proactive link management Build Smarter Networks Table of Contents 1. Executive summary... 3 2. Overview of the problem... 3 3. Connectivity

More information

How To Save Money On Voice And Data For Your Business

How To Save Money On Voice And Data For Your Business 5 Ways Your Company is Wasting Money on Voice and Data 5 Ways Your Company is Wasting Money on Voice and Data By Scott Wells INTRODUCTION When was the last time you really took a cold, hard look at your

More information

Multi-protocol Label Switching

Multi-protocol Label Switching An INS White Paper Multi-protocol Label Switching An economic way to deliver integrated voice, video and data traffic March 2013 Run your business on one network Multi-protocol Label Switching (MPLS) is

More information

Cloud Infrastructure Operational Excellence & Reliability

Cloud Infrastructure Operational Excellence & Reliability Cloud Infrastructure Operational Excellence & Reliability Page 1 Operational Excellence & Reliability Microsoft has invested over $15 billion in building one of the world s largest global cloud infrastructures.

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable

MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable Version 1.0, August 2009 This white paper discusses how a cloud-based architecture makes wireless LAN easier and more affordable for organizations

More information

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing Discover What Most IT Consultants Don t Know Or Won t Tell You About Moving Your Company s Network To The Cloud By

More information

Whitepaper: A Business Case For Virtual Desktop Infrastructure (VDI) Deployments

Whitepaper: A Business Case For Virtual Desktop Infrastructure (VDI) Deployments Whitepaper: A Business Case For Virtual Desktop Infrastructure (VDI) Deployments VISIT TELEPHONE 703-673-1350 EMAIL info@icore.com OFFICES Washington, DC Chicago Philadelphia Baltimore New York 1 1 Introduction

More information

THE MOBlLE APP. REVOLUTlON. 8 STEPS TO BUlLDING MOBlLE APPS FAST ln THE CLOUD

THE MOBlLE APP. REVOLUTlON. 8 STEPS TO BUlLDING MOBlLE APPS FAST ln THE CLOUD THE MOBlLE APP REVOLUTlON 8 STEPS TO BUlLDING MOBlLE APPS FAST ln THE CLOUD People use hand-held devices for everything from communicating and playing games to shopping and surfing the Internet. In fact,

More information