Operating Manual KSB Internet Application Portal

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1 Operating Manual KSB Internet Application Portal Author: Dirk Wedekind, CI-CX42, KSB AG, Germany 1. INTRODUCTION 2 2. PRECONDITIONS 3 3. STARTING APPLICATIONS 4 4. PRINTING 7 5. ANNEX 8 Version: June 2016

2 1. Introduction 1.1 What Purpose Does the KSB Internet Application Portal Serve? The KSB Internet Application Portal enables users around the world to access the applications of the central KSB CTX Farm at KSB AG (Germany). Access is possible using any Internet connection. To gain access, it is necessary to install the Citrix client software (see Annex for instructions). It is not necessary to install other KSB applications on the end user's computer. In addition to the Windows ID, token authentication also ensures that access is secured. The purpose of this measure is to provide secure access and a safe working environment, as well as to protect the infrastructure of KSB AG (Germany) from unauthorized access attempts. The Token authentication is exposed until fall 2016 out of technical reasons. Until the authentication is implement you can access the KSB Citrix Farm with only your Windows EMEA Account information (username and password). The target group is external service providers, KSB locations outside the central data network, and KSB employees who use the KSB applications from external PCs or from private work centers. To access the KSB Internet Application Portal, you must have a broadband Internet connection. When accessing from other continents, the long signal propagation delays can lead to slow response times, although this does not affect the application's functional capabilities. 1.2 Conditions of Use The KSB Internet Application Portal and the tokens may only be used for work-related purposes. All IDs and tokens at KSB are unique and restricted to individual personnel. It is not permitted to share the use of IDs or tokens with other users. It is forbidden to pass IDs and tokens on to third parties. All passwords are personal. They must be kept confidential and may not be disclosed to third parties. In the event of misuse, operational disruptions and/or process malfunctions resulting from improper use of the system, the central IT department of KSB AG (Germany) is entitled to inform the HR department responsible and, if necessary, the Works Council. In the event of abuse of these conditions of use, KSB AG (Germany) is entitled to revoke the user's permission to use the Portal. Page 2 of 9

3 2. Preconditions 2.1 Installed Clients The KSB CTX Farm applications themselves do not need to be installed on your PC in order to use them. Citrix Online Plug-in (Web) from Citrix Systems, Inc. serves as the interface. This client software also controls the functions that are needed when using printers. All Microsoft Operating Systems starting from Windows 7 and upwards are supported. The defined standard client versions of KSB AG, can be downloaded from the webpage There you will also find the installation instructions for the client. Usually these software products are installed by your local IT department. 2.2 Company Networks Even if you work behind a firewall in a company network, it should be possible to use the KSB Internet Application Portal without any special configuration. All data traffic is transmitted via HTTP (port 80) and HTTPS (port 443). This is normally available in every network. Page 3 of 9

4 3. Starting Applications 3.1 General To access the KSB Internet Application Portal, you need a fully functioning broadband Internet connection. For the following steps, we assume that such an Internet connection has been established and is working properly. 3.2 Log on to the Portal (1) Open your Internet Explorer and navigate to this page: On this Web page, you will find up-to-date information, a software and documentation download area, as well as a link to the input page for your access data. (2) Left-click the link "Click here to log in". (3) Enter your central EMEA Windows account as your access ID ("Username"), as well as the corresponding password ("Password") and the token pass code ("PASSCODE"). User name: Password: PASSCODE: IT key (e.g. chriale) EMEA KSB domain password Personal token password (PIN, 4 8 figures) and token code (6 numbers on token display). The Token authentication is exposed until fall 2016 out of technical reasons. Until the authentication is fully implemented again, you can access KSB Citrix Farm by your Windows EMEA Account information (username and password). Page 4 of 9

5 3.3 Starting Applications (4) After clicking on APPS you can see a list of all your Citrix applications. By clicking on one of the application icon s, you start the application. (5) By clicking Details and Add to favorites you can add frequent used applications to the Startpage. Page 5 of 9

6 3.4 Drive Concept If you are working with the KSB CTX Farm, the following drives are available: Initially there are your local drives (for example C:\) O: R: T: und U: are the usual drives for central file storage (Groupshares, Departments, Projects, Users). P: is the local programs drive for the KSB CTX Farm. Page 6 of 9

7 4. Printing Printing on the KSB CTX Farm All printers that are available locally on your PC or notebook are provided automatically in the KSB CTX Farm. This function is provided by the Citrix client software. There is no special management of printers under Citrix environment. Your PC s default printer is automatically configured as default printer during the Citrix session. The name of the printer within the Citrix session is the same as on your PC. As additional Information the Name of the PC (here DEFTCN00060) and the Session number (2) is attached to the Printer name. If you wish to access the printer settings, only the settings of the Citrix universal printer driver are initially displayed. In a second step, however, you have full access to all settings for the actual printer driver in question by navigating to "Local settings". Page 7 of 9

8 5. Annex 5.1 How to Obtain Support in the Event of Problems In case you have any questions or problems regarding the KSB Citrix Farm or KSB Citrix applications, please do not hesitate to call the KSB IT-Servicedesk (+49 (6233) ). Please do not send mails to certain persons, because there are many reasons like vacation, illness, training, and so on, why your concern could not be processed. The IT - Servicedesk is always the fastest way to get assistance. The KSB Service Desk provides its service in English, German and French, and it can be reached by phone from Monday to Friday, 7 a.m. CET until 6 p.m. CET. Richmond (USA) Varzea Paulista (Brasil) Frankenthal* (Germany) Pune (India) Shanghai (China) Budamba (Australia) 01:00 02:00 07:00 10:30 13:00 15:00 12:00 15:00 18:00 21:30 00:00 02:00 *All times are given as the time at the location of KSB AG (Germany). Converting the times for other KSB locations around the world can vary due to daylight saving time and time zone changes. At any other time, you will be able to record your query as a message on a telephone answering machine. KSB IT Servicedesk Telephone: Alternatively, you can submit a written report of your incident in the KSB IT Service Portal. You will find the KSB IT Service Portal on the central KSB intranet under "KSB platforms". The tasks performed by the KSB AG IT department are management, strategic planning and system responsibility. The actual operation and troubleshooting activities are outsourced to various IT service providers. Please be aware that employees from the companies Hewlett Packard (HP) or Atos might contact you to solve your problem. Page 8 of 9

9 How to Access the KSB Application Portal To access the KSB Internet Application Portal, you require the following: (a) (b) A KSB EMEA Windows account The assignment of program icons in the KSB CTX Farm. As an employee of KSB, you request these services via the KSB IT Service Portal on the KSB intranet or using your key user. External users, for example, those at service providers, gain access via the contact person responsible at KSB. 5.3 Which applications are available via the KSB Application Portal? A list of all applications available in the Citrix Farm can be found in the KSB intranet. 5.4 What Costs incur for using the KSB Citrix Portal? A monthly charge rate is incurred in internal clearing for providing the EMEA Windows account and the assigned program icons in the KSB CTX Farm. These items can also be used in other application scenarios though. The charge rates are published on the KSB intranet. 5.5 Changing of your Windows or Citrix Password. You have to change your Windows Password in regular intervals at the EMEA Domain. 14 days before your account would be disabled, you will be reminded at each log in to change your log in password. Please take the document Windows Password Requirements at KSB into consideration when choosing your new Password. This document can be found in the KSB intranet. In case you experience any problems with the KSB Citrix Farm after changing your password, please contact the IT-Servicedesk. 5.6 Installation of Citrix Client Software The actual version of the Citrix Client Software is called: Citrix Receiver. Please check from time to time if there are any updates for this Software on this webpage: The necessary installation instructions as well as installation sources can be found in the Download Area of this page Page 9 of 9

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