Campaigner CRM - Frequently Asked Questions

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1 What is CampaignerCRM? CampaignerCRM is the industry's first customer relationship management (CRM) system that effectively combines sales process consistency with sales performance technology, mobile access, and live, personal assistant services together in a powerful, yet easy-to-use sales process system. CampaignerCRM helps organizations maximize their sales efforts to deliver consistent, predictable and repeatable sales results. CampaignerCRM requires no software to install or maintain, and is securely accessed using a simple web browser. What does CampaignerCRM do for my organization? CampaignerCRM was built from the ground up to help salespeople and sales managers systematically work smarter and more effectively to generate a significantly higher rate of sales success. Instead of simply capturing and tracking data, CampaignerCRM helps you to develop an effective, process-centric sales flow that is predictable, consistent and repeatable. You'll see a measurable increase in overall sales performance. How is CampaignerCRM different from other CRM/SFA solutions? Unlike traditional CRM or Sales Force Automation (SFA) offerings that focus on data capture and tracking, CampaignerCRM gives sales teams the powerful sales insight and solutions to help move more deals, faster, through the pipeline. CampaignerCRM effectively combines sales process software, Web 2.0 sales productivity tools, and our exclusive, live Personal Sales Assistants into an easy-to-use solution that your salespeople will WANT to use. CampaignerCRM gives your team a clear, well-defined sales flow that identifies the necessary benchmarks and activities at every stage in the sales cycle. You have access to all of the key selling tools, documents, and job aids at your fingertips at the right stage of the process to effectively maximize the sales engagement. Our Pulse CRM Dashboard delivers real-time, easy to understand, reporting on sales activity and sales effectiveness giving you a clear view of your pipeline and letting you accurately predict trends and manage opportunities. Most importantly, CampaignerCRM's live Personal Sales Assistants are ready to take over your often time-consuming administrative, reporting, and data-entry work to let your team focus on what they do best sell.

2 What CampaignerCRM Solutions are best for your sales process? We realize that not all businesses are alike. Some are small, with minimal contacts and a short sales cycle. Others are mid-size or large companies with global sales teams that require a long, complex sales process with features to match. Sometimes it s a mixture of both a small sales team with an unusually complicated product that requires an extensive sales process. No matter what you need, CampaignerCRM has a solution for your business: CampaignerCRM FREE for new or single users with less than 500 contacts and a short or simple sales cycle. Features include: Integrated Marketing Synchronization to Gmail Custom Reports Unlimited Support Accounts & Opportunities CampaignerCRM PRO for companies with a shorter, less complex sales process. This solution includes all of the features in CampaignerCRM FREE and boasts such additional functionality as: Accounts, Opportunities and Leads Custom Reports and Fields Sharable and Scheduled Reports Synchronization to Gmail Dedicated Internal Support Team VIP Personal Assistants Click-to-call evoice integration* CampaignerSPM for companies with extended, complex sales cycles in need of advanced features. This advanced Sales Process Manager solution includes all the functionality of CampaignerCRM PRO, plus such unique features as: Customizable Sales Process Pulse Reporting Dashboard API Support Advanced Lead Capture QuickBooks Integration * Additional cost

3 What is a CampaignerCRM Personal Sales Assistant and what do they do? Imagine having a dedicated, personal sales assistant who's always on call for you and whose primary responsibility is to save you time and simplify your day. That's the idea behind our live Personal Sales Assistant and it's a big part of CampaignerCRM PRO and CampaignerSPM. Our dedicated Personal Sales Assistants help you maximize your "windshield time" on the road or from wherever you need to work. They help with your administrative and data entry chores, including updating notes, contact details and more, ensuring timely and accurate data entry. They can also help by looking any information in your CampaignerCRM system, saving you valuable time and making everyone more productive. And, of course, more productivity means more deals! What Types of Companies Are Using CampaignerCRM Solutions? CampaignerCRM is currently in use at a wide range of SMBs as well as larger companies that span a wide range of industries. Our customers work in industries such as professional services, health care, financial services, manufacturing, education, technology, and telecommunications. CampaignerCRM Solutions are ideal for all types and sizes of organizations, from high-volume/short sales cycle companies to those with complex products or services with long sales cycles, consultative selling, evaluations, and ROI demonstrations. How long does it take to implement CampaignerCRM? Getting up and running with every CampaignerCRM Solution is relatively easy - particularly when compared to most other CRM systems. In many cases, you can be using CampaignerCRM FREE, CampaignerCRM PRO, and CampaignerSPM the same day. Your CampaignerCRM Personal Sales Assistant will help you with all of the details, taking care of importing and setting up your data and customizing your system to match your business needs. Like any system that's critical to your business, CRM works best when you make it a central part of your daily routine. Once you start using the system, you'll be surprised at how quickly you'll see positive results.

4 Do I need to have an established sales process to use CampaignerCRM? Not at all. As part of our exclusive, personal service, we'll help you develop the best process for your organization and even help you train your sales team. To help you get started quickly, we've built several pre-defined sales process templates, such as Distance Selling, Enterprise Software Sales, Enterprise Hardware Sales, Consulting and Services Sales, and Federal Sales, for example. Do CampaignerCRM Solutions integrate with other business and CRM systems? Yes! Our powerful API's and integration tools in CampaignerSPM easily and seamlessly integrate with many popular business and CRM solutions such as Salesforce.com, QuickBooks, Microsoft Outlook, and GoToMeeting. In addition, you can capture data directly into CampaignerCRM Solutions using web-to-lead forms and import data directly into the system using familiar.csv file formats. What is the io Channel? The io Channel is a secure, dedicated collaboration space within your CampaignerCRM Solution that you can use to share and exchange information with your customers and prospects. This unique and powerful tool promotes open communication with the multiple stakeholders involved in making buying decisions. Easily post relevant documents, proposals, research reports, video, web links, etc. that may be of value to the buying team. You can monitor who is downloading or posting documents and receive realtime alerts of activity, giving you valuable and timely follow-up opportunity. What does it cost to own a CampaignerCRM Solution? We've made amazingly simple to own and use a powerful CRM system, with Solutions priced as follows: CampaignerCRM FREE available at no cost. CampaignerCRM PRO as low as $29.99 per month. CampaignerSPM as low as $59.99 per month. Keep in mind that pricing is based on volume pricing and reflects the number of users and specific features available to solution users. Whatever the size of your organization, we have the right solution that fits your business needs and your budget.

5 Who is CampaignerCRM? CampaignerCRM is part of publicly traded j2 Cloud Services, Inc., the Business Cloud Services Division of j2 Global, Inc. (NASDAQ: JCOM) a provider of cloud-based business-critical communications and storage services. j2 Cloud Services offers Internet fax, virtual phone, hosted , marketing, online backup, unified communications and CRM solutions and operates a messaging network spanning 49 countries on six continents. To learn more about CampaignerCRM please visit us at or contact us at 855-Easy-CRM. To learn more about j2 Cloud Services, please visit How do I contact CampaignerCRM? Support Our Customer Support Center is available Monday - Friday 7:00 AM - 11:00 PM EST: support@campaignercrm.com Phone: , option 2 Phone: , option 2 Fax: VIP Services Our VIP Services are available Monday - Friday 7:00 AM - 11:00 PM EST: vip@campaignercrm.com Phone: VIPS(8477), option 3 Phone: , option 3 Fax: It's all about building CRM that gets results for you. Learn more about CampaignerCRM Solutions by visiting us at or give us a call at EasyCRM.