Regardless of which service you choose, our security guards are trained in administering first aid and act with high integrity in all situations.

Transcription

1 Securitas Security Services Ireland Security services Our security guard services coupled with various technical security systems form the backbone of our offering, enabling us to customise a security solution to meet the requirements of your business. We know that each organisation and each company has its own specific needs, requirements and conditions, and therefore tailor our services to each individual customer. Regardless of which service you choose, our security guards are trained in administering first aid and act with high integrity in all situations. On site guarding, Mobile Services and Remote Services What type of security services do you require? If you run a major business or require a high level of security, we recommend on site guarding, where our security guards are based at your premises. If you do not need us all the time, Mobile Services are a cost-effective choice. Most duties can be performed by both stationary and mobile guards. Our Remote Services are another flexible solution where we employ advanced video surveillance technology to respond to incidents in real time.

2 Security systems and fire safety With Securitas you will receive extensive fire safety work, training in safety and security, and security systems adapted to your business. Service and maintenance We integrate service and maintenance of fire alarms, intrusion alarms, access control systems and surveillance cameras in our guard services, giving you a simple maintenance solution for your security systems during times when the impact on your business is smallest and saving you the cost of engaging expensive technicians. Global security Securitas is a global player in security. If you conduct operations in several countries we can help provide for your security requirements across national boundaries. Please contact us using the contact form, and we will be happy to assist.

3 Managed Alarm Monitoring Centre By connecting your alarm to a Securitas managed Alarm Monitoring Centre, your home or business will be monitored round the clock by our experienced operators. We ensure that the right action is taken quickly in the event of an alarm. We can receive alarms from all types of systems irrespective of make or installation. When the alarm goes we will take the action that you have specified in advance. Our managed Alarm Monitoring Centre is the heart of our security solutions, which protect people, property and our society. When you connect your alarm system to us we will monitor your premises round the clock. Our operators monitor all types of alarm and carry out the instructions that we have agreed upon with you. Intrusion alarms When you entrust us to protect your property with an intrusion alarm you can be confident that the right action will be taken quickly in the event of an alarm. Technical alarms Our managed Alarm Monitoring Centre monitors hundreds of technical alarms across Ireland. A technical alarm monitors your electricity, heating, cooling and other systems. Elevator alarms Our managed Alarm Monitoring Centre monitors elevator alarms across Sweden and passes them on quickly to the relevant operator. In many locations our security guards can also assist people who are stuck in an elevator. Property-related issues, service centre and CCTV monitoring At our managed CCTV Monitoring Centres we handle all forms of CCTV monitoring We have an Alarm Monitoring Centre that focuses on property-related issues.

4 Securitas Managed Video Surveillance Centre From our managed Video Surveillance Centre s we keep a close eye on your premises round the clock. With surveillance cameras linked to our monitoring centre we are always with you and are ready to respond in real time. We have the capacity to ensure uninterrupted operation of a large number of systems and platforms whatever incidents may occur. Our services are divided into Real-term monitoring of your premises using video analysis and intelligent software which reacts to particular patterns and triggers an alarm. Integrated security solutions in which cameras are used to quickly verify an alarm triggered in another system such as a fire or burglar alarm. When an alarm comes in our operators respond in real time, for instance by speaking through loudspeakers to avert a situation or by calling for security guards and/or the rescue service. Our managed Video Surveillance Centres are integrated with our control centres and with operations, ensuring seamless handling of your requirements as a customer, from alarm to response. We also offer configuration of systems, support and error recovery round the clock as well as system design, production, instillation and maintenance of the systems we managed.

5 Alarms Alarms are a fundamental security measure to protect both people and property. At Securitas, we offer alarm solutions for all needs and wishes, such as scalable intrusion alarms for homes and businesses, GPS services for personal and vehicle alarms, and temporary alarm solutions with or without video verification. Business alarms When you buy a business alarm from Securitas, you get a security supplier who takes responsibility for the entire chain, from installation to alarm reception and guard response. Home alarms Securitas Home Alarms gives you everything you need to safeguard your home. Alarm responses from Ireland largest security dedicated security mobile intervention can be included. Personal alarms Securitas Personal Alarm is a complete personal alarm service containing a mobile alarm package with or without GPS positioning that is linked to a Securitas managed monitoring centre. No matter where you are, we re only one signal away. Vehicle alarms Securitas offers high-tech GPS services such as tracking of cars and trucks. Temporary alarm solutions A portable intrusion alarm, with or without a camera, is an effective option when you need to strengthen your burglary protection temporarily.

6 Call-out Services Our call-out service is a secure complement to your alarm system. Along with technical and physical security solutions, our call-out service is an effective way to both prevent break-ins and minimize damage. We monitor, go out on calls and look after your facility regardless of the type of situations that occur. At any hour of the day or night, your business is in safe hands with us. Secure protection with monitoring and call-out service We shoulder the entire responsibility for your business while you re away, with our call-out service serving as a complement to your alarm system. When an alarm from your location comes in to our monitoring centre, we dispatch one of our guards to check on the cause of the alarm. This usually involves an indoor and outdoor inspection of your building or facility. We handle all emergency situations Our call-out guards are highly qualified to handle unwelcome situations, such as fires and accidents, as well as knowing how to act in the case of imminent threats in order to limit injuries and property damage. Our guards are in constant contact with the monitoring centre. They report their observations and can call the Gardaí or fire department if needed. No alarm is too small, no action is too difficult If a guard discovers, for example, that a door has been broken into or a window has been smashed, or that there is a water leak in the premises, the guard will follow the instructions that we have prepared with you. The instructions may specify whom to notify of the situation or which actions to take. The guard can put a basic protective cover on windows and doors, but for larger or urgent jobs we contact the vendors you have contracts with directly, such as glaziers, locksmiths or heating, ventilation and sanitation firms, so that your business is in good shape when you return. Before we leave your premises, the guard ensures that the alarm system is on and that you have sufficient protection. We report all of the steps we take concerning the alarm directly to you. The call-out guard s job duties include: Inspecting the site where the alarm went off

7 Reporting observations to the monitoring centre Calling the police, rescue service or repair services as needed Putting protective coverings on windows, doors etc. as needed Contacting the customer s contact person as needed Ensuring that the site s alarm is returned to full protection mode Mobile Services Our Mobile Services are a cost-effective option where our security guards carry out patrols for multiple customers within a limited geographical area, respond to alarms, and open and close business premises. Mobile Services cover a range of duties performed by mobile security guards, which is a cost-effective option. You only pay for the time that you need us and share the cost with other customers in the same geographical area. Below we present area patrol and security patrols, which often form the basis for our Mobile Services and can be combined with other duties, as required. Area patrol Securitas area patrol service prevents crime and provides added security and peace of mind during times when your premises are unmanned. As a customer, you will be assigned a security guard with a car, who will patrol a specified geographical area, observe what is happening, carry out random external inspections and report any incidents. As the guard remains in the same area at all times, the response time in the event of an alarm is short. Security patrols With security patrols you avoid damage and ensure that your properties are closed, locked and linked up. On our patrols we check doors, windows and escape routes, manage intrusion alarms, and perform access control of staff, visitors and vehicles in the area. Our security guard continuously reports his activities, giving you a good overview of actions and observations during the patrols. Special technical patrols for fire alarms and security systems Enhance your security services with our technical patrols for inspection of locks and security systems as well as testing and maintenance of fire safety systems to obtain cost-effective control of your security. We carry out technical inspections in connection with our other security duties, thus minimising the impact on your business and saving you the cost of engaging expensive consultants to perform the same services.

8 Typical duties included in Mobile Services: Locking/unlocking of business premises Random security patrols Walk-in test Security guard assistance Lone worker checks Residential area security Follow the links below for more information on the following services: Emergency Call-out On-call Property Maintenance On-call Tenant Conflict Resolution Parking Service Rescue Service Assistance City Centre Security Concierge services We create smart security solutions for property owners. We shoulder the responsibility for your property when you re not available, and keep you and your tenants safe with on-call property services, emergency security services and a specialized property monitoring centre. Choose fire protection, security cameras and patrolling guards for complete protection. On-call property service Our on-call property service enables your tenants to receive assistance with various problems such as water damage, a broken window or a garage door that s not working. Problems are reported to our service centre. If the report is for a simple problem, our quick-response custodians can be on site quickly to investigate the problem and take first steps. This is a cost-effective option that helps you avoid expensive bills from

9 specialists for more basic issues. If our custodians can t resolve the problem, we send the case on to a technician or specialist firm with which you have an agreement. When you return to work, you ll have a report showing the problems that were reported and the steps we took. Monitoring centre for property issues We have a specialized monitoring centre for property-related issues. This is where your tenants call to report problems or receive advice. Our operators are specially trained in property issues and are therefore well suited to make correct decisions, avoiding unnecessary call-outs and the associated cost. If you also connect your technical alarms, elevator alarms and fire alarms to us, your property will be monitored and in good hands during the hours when you re not there yourself. On site guarding Stationary guard services are adapted to your organisation s security requirements and may include local alarm and CCTV monitoring as well as call-out services and servicing. An example of stationary guarding is presented below. On site guarding Stationary guard services are recommended if you have a large business or conduct operations which require the presence of our security guards in your premises at all times. We will adapt our undertaking to your security requirements. Typical duties of a static security guard: Locking/unlocking and activation and deactivation of alarms for business premises Local monitoring of alarms and emergency call-out in the event of a burglar alarm, fire alarm or technical alarm Access and exit control Reception services Manning of gates and doors CCTV monitoring Administration of access control cards

10 Patrols in your premises and the surrounding area Technical patrols for inspection of fire alarms and security systems Reporting of faults and on-call property maintenance Parking service Special technical patrols for fire alarms and security systems Enhance your security services with our technical patrols for inspection of locks and security systems as well as testing and maintenance of fire safety systems to obtain cost-effective control of your security. We carry out theme patrols in connection with our other security duties, thus minimising the impact on your business and saving you the cost of engaging expensive consultants to perform the same services. Stationary services can be used at: Industrial facilities Office buildings Public transport Museums Universities and university colleges Hospitals Shopping centres and arcades Port and Maritime Protection Services Securitas watches over port facilities using technology and manned guarding. We perform this work according to the international ISPS code at all three security levels, according to your port facility s security plan and the Marine Surveying Department requirements. Port facilities are humming with activity. Many parts have to work together or concurrently without disruptions. Security is one of those parts. International regulations Just like airports, seaports are points of entry to Sweden and security work is performed according to international regulations regardless of the security level. A port contains numerous hiding places for both freight and people, making crime and risks a constant source of concern.

11 It s important to know the dangers and to have procedures and action plans in place to address them. We offer customized security services for everyone present in the port area, such as access protection, and control and screening of passengers, luggage and freight. Securitas watches over port facilities using technology and manned guarding. Our port and maritime protection inspectors are specially trained guards who inspect staff and passengers, luggage and freight entering the port or aboard passenger cruise vessels. Inspections and searches are performed according to the rules of the International Ship and Port Facility Security (ISPS) code. We can use x-rays, metal detectors and explosives detectors, and inspections can be performed in the port facility, in terminals or aboard vessels. We inspect: Passengers Luggage Freight Cargo Vehicles Ship crews Cruise ships calling at port Entry to ISPS areas Reception services We safeguard your employees, your business and your customer relationships. Our reception officers combine a thorough security approach with professional courtesy, making them an active part of your physical security. A company s own staff, visitors and suppliers all pass by the reception desk on a daily basis. This means that the demands for both robust security and professional courtesy are high.

12 The reception desk and receptionists are often the first thing that visitors encounter when they arrive at a company. Therefore, we attach great importance to recruitment for our reception services. We offer a combined service where a reception officer takes care of your visitors in a service-oriented, professional manner while maintaining a high standard of confidentiality and security. Our reception officers are trained in our approach to security for example, noticing things that deviate from the norm and detecting and preventing risk situations. Our training also prepares them to intervene if anything should occur, such as a case of illness, fire or evacuation. Guard uniforms or civil uniforms We perform reception assignments in guard uniforms or civil uniforms (which have no guard insignia), depending on which solution is best suited to your company s image. The guard service badge is not the important thing here; our reception officers have exactly the same training and expertise regardless of whether or not you choose to have us provide staff in civil uniform. Telephone switchboard and customer service Do you want us to take care of your visitors and customers as well? We also provide staff for telephone switchboards and customer service, and can easily combine these services with our reception service. Night porters Securitas night porters are specially selected and trained hotel officers who provide combined security and guest service. The guards staff the hotel reception desk at night, and in addition to the ordinary duties of a night porter they also perform preventive security checks and patrols for example, checking on the operation and maintenance of fire protection. Securitas night porters are well acquainted with most reservation systems, have a good command of English and are well qualified to be the public face of a hotel when its own staff are not on duty. The service is a cost-effective solution for a hotel s night operations and reinforces the hotel s sense of safety.

13 Remote Video Solutions Remote video solutions are cloud based, rented, video surveillance solutions that bring state-of-the-art security in innovative and cost-effective service packages. Cutting edge cameras and software create real-time security that prevents incidents, optimizes security officers time and reduces costs. The solution is built upon an open platform, is scalable and results in significantly fewer false alarms. Remote video solutions cover: Remote alarm verification Remote entry/exit management Remote escorts Remote patrolling Remote perimeter protection Business intelligence applications, and more

14 Remote perimeter protection With the advantage of real-time security, break-ins, theft and vandalism can all be greatly reduced. Operators are alerted the moment there is suspicious behaviour near your perimeter, allowing us to head off trouble before it starts. We can also actively optimize the system over time to deter another persistent threat: false alarms. Remote patrolling Remote patrolling via strategically placed cameras gives you eyes on your weak spots more consistently and cost-effectively than security officers alone. Remote Patrol Services give you a pro-active security presence that s ready to deter trouble 24/7. We cooperate with and offer the latest technique from: Agent VI Axis Communications Milestone Systems Remote escorts Whether you re at the office late to meet deadlines or an early bird, a remote escort gives you secure coverage when you are entering or exiting your property. That can be a particular comfort when you have to cross a deserted parking lot or garage. Remote alarm verification Remote alarm verification gives you the shortest possible time-to-action when an incident occurs. In many cases, before an incident even happens. Whether it s a potential break-in, perimeter intrusion or fire, Securitas operators use live video to analyze the situation as it happens and take action to prevent or minimize damage. Remote entry/exit management Using strategically placed cameras, Securitas operators keep watch over your entrances during critical situations, ready to intervene should the need arise. Since operators can visually verify an incident, there s no delay in dispatching help when you need it.

15 Shopping Centre and City Centre Security Shopping Centre Security Securitas Shopping Centre Security solution is designed to ensure improved service and security in shopping centres and department stores. We make visitors and retailers feel secure. The security guard appointed to the shopping centre will visit the affiliated stores continuously during specified hours. Your store will be fitted with a security alarm that is linked to the security guard, who can quickly reach your store when you need help. Securitas focus is on creating peace of mind for visitors and retailers in the shopping centre, securing the property and its environment, and helping the people who are there. We work closely with the police and social services to ensure that the right resources are deployed in time. Our security guards are also trained in administering first aid and cardiopulmonary resuscitation (CPR), and in managing evacuations in case of a fire or other emergency. Typical duties of a shopping centre guard: Opening and closing the centre Preventing robberies and threats Preventing gang formations, gatherings of people who are under the influence of drugs, etc. Preventing thefts, vandalism, graffiti and damage Responding to alarms from stores or other businesses in the centre Checking emergency exits, fire equipment and other installations Carrying out minor technical maintenance City Centre Security

16 Securitas City Centre Security is a concept that is designed to ensure the security of retail staff, customers and visitors in a city centre district during both daytime and night-time. In City Centre Security, also known as Beat Patrol, multiple stores in a wider area sign up for the service. We work actively on actions that are designed to prevent thefts, vandalism and assaults. Our goal is to always be one step ahead and ensure that people are not exposed to any type of threat or crime. We will put a sign in your store to show that it is covered by a Securitas city centre mobile patrol. We will patrol the area during nights and weekends, and our security guards will pass by your store on a daily basis to make sure that you have not been experiencing any problems. We will also install a security alarm in your store that is linked directly to security guards in the area. This ensures a rapid response when you need it. We know how to navigate the technology jungle When you buy a technical security system such as an intrusion alarm or access control system, you need knowledge and experience to make the right choice, whether you re buying it for a large factory or a corner store. We help you through the entire process, from risk analysis to a complete system, and we take responsibility for making sure it works. When you hire Securitas, you don t need to be an expert yourself. We help you analyze the risks to your business and design a cost-effective protection system that meets your needs. Unlike pure technology companies, we re not selling a product. We take responsibility for the entire process, no matter what solution you re looking for.

17 Our trained engineers perform a risk analysis, design the system, procure suitable products, supervise the installation and test the system. Once the system is up and running, we perform service and maintenance. We provide your technical security solution as a service, allowing you to avoid expensive investment costs. You ll know how much your security will cost each month. We always provide a service agreement, and we re responsible for repairs if anything breaks down. With Securitas as your security partner, you receive a complete, trouble-free solution that allows you to focus all your energy on your core operations. We provide you with a complete security solution, one personal contact, one contract and one fixed price. Whether you re looking for a fence, protective barriers for an entrance or intelligent security cameras, Securitas is the right partner for you. We ll help you obtain all the necessary types of technical security solutions, and for us your needs come first, not the product. Securitas provides: Intelligent security cameras Fire alarms Intrusion alarms Physical protection such as gates and security doors Mobile intrusion alarms with visual verification GPS monitoring of subjects such as vehicles and containers Service and maintenance of technical installations

18 Theft prevention measures With the right theft prevention measures, you can reduce losses and theft from occurring in your operations. We offer a range of solutions for various markets and needs. The following is a description of some of the measures we suggest. We also offer store safety training. Floorwalker service Our floorwalker service is designed to prevent and counteract shoplifting, theft and losses in retail environments. This service is performed by specially trained uniformed guards or civilian floorwalkers. Floorwalkers monitor particularly vulnerable areas containing goods that are likely to be stolen and suggest possible adjustments that could be made to prevent these goods from disappearing. If there is reason to believe that a crime has been committed, the security officers are on site to arrest the suspect and call the police. A police report is filed for each incident, including a detailed description of the course of events. Test shopping service Our test shopping service can be used as a preventive tool for monitoring employees integrity during cash transactions. The service is always performed by two plain-clothes officers from Securitas, who pose as customers conducting normal purchases. Times, locations and the identity of the test shoppers vary to ensure that your employees never know when or how they are being monitored. We provide you with feedback and suggest possible improvements. Mystery shopper service Our mystery shopper service acts as a form of quality control of your employees and the service they provide your customers, which can be followed up with information and training. The service can be used to monitor your employees attentiveness, skill and cashier procedures, as well as their behaviour towards customers. Times, locations and the identity of the mystery shoppers vary to ensure that your employees never know when or how they are being monitored. We provide you with feedback and suggest possible improvements.

19 Delivery checks Delivery checks, which may involve checking goods or vehicles, are intended to prevent losses from occurring during deliveries. During delivery checks, we ensure that the delivered goods match the delivery note: the number of packages is counted, their contents are weighed and a delivery receipt is issued. For major deliveries, we perform test checks in accordance with your wishes. All deviations are noted and reported to you in writing. During vehicle checks, shipments are monitored to ensure, for example, that the vehicle is empty after the final delivery. Any returns are monitored and reported. Bar and restaurant checks Securitas bar and restaurant checks are designed to prevent and monitor losses in bar, restaurant and tavern environments, both on land and on cruise ships. The service is flexible and tailored to suit your wishes and needs. The service includes monitoring your employees handling of wardrobe and entrance fees, as well as bar and restaurant sales. The service level and general orderliness of your establishment can also be monitored in accordance with your wishes. Bar and restaurant checks are performed by at least two plain-clothes officers, who pose as normal patrons and carefully observe the way your employees handle money and tips, as well as checking that current prices are applied. At bars, we can also monitor the quality of your bar staff s procedures and service. After the check is completed, the customer receives feedback on the business, with a focus on losses and customer interaction. Exit checks During exit checks, uniformed security officers monitor any objects being removed from the workplace by employees or suppliers who are authorized to enter the premises. Unannounced checks are performed by one or two security officers at the company s employee exit. During the checks, employees are asked to show any bags they have with them and confirm any purchases with valid receipts or payment certificate. This service is intended to prevent and detect internal losses.

20 International Security Services To meet the global growth expectations of our customers, Securitas offers security solutions that fit the specific needs of international organizations. Securitas can bring substantial benefits to your international organization by offering: A single point of contact for all international security solutions Increased specialization and customer segment expertise Synergies and shared best practices for your organization Consolidation of suppliers to optimize your internal resources Full compliance with laws and regulations within all markets In addition, we deliver international quality monitoring and business intelligence solutions, including: Customized risk reporting Operational cross-border supervision Risk monitoring local and international synergies International security solutions can also be provided worldwide by our subsidiaries: Pinkerton Seccredo

21