Psychological Aspects of Risk Management and Technology Overview
|
|
- Cordelia Barrett
- 8 years ago
- Views:
Transcription
1 Psychological Aspects of Risk Management and Technology Overview Introduction (GG) General framework: How organizations manage uncertainty (GG) General framework: Tasks and tools in risk management (RS) How individuals deal with risk: risk perception, decision making (GG) Individual risk perception in future scenarios (RS) Risk communication in crisis management (MZ) Risk and the public: Psychological concerns in risk communication (GG) Automation: Handling the limits of human control (GG) Rules and routines in organizations (GG) Handling risks in organizations: Safety management systems (GG) Managing safety and security in telecommunications (MZ) Standards and the role of the regulator in aviation (SM) Risk implications of automation in aviation (SM) General discussion - towards an integrative model of risk management (GG, RS)
2 Management of uncertainty (Grote, 2004, 2009) Minimizing uncertainty Complex central planning systems Reducing operative degrees if freedom through procedures and automation Disturbances as to be avoided symptoms of inefficient system design Coping with uncertainty Planning as resource for situated action Maximizing operative degrees of freedon through complete tasks and lateral cooperation Disturbances as opportunity for development and use of competencies and for system change Dependence / feedforward control Balance through loose coupling Motivation through task orientation Higher order autonomy Autonomy / feedback control Flexible changes between organizational modes Culture as basis for coordination/integration
3 Management of uncertainty (Grote, 2004, 2009) Minimizing uncertainty Coordination via - technical systems Complex central planning systems Reducing operative degrees if - freedom standards/programs through procedures and automation - personal instruction Disturbances as to be avoided symptoms of inefficient system Effective design with few uncertainties Dependence / feedforward control Balance through loose coupling Motivation through task orientation Higher order autonomy Coping with uncertainty Coordination via - plans Planning as resource for situated action Maximizing - mutual agreement operative degrees of freedon through complete tasks - culture and lateral cooperation Disturbances as opportunity for development Effective with and many use of competencies uncertainties and for system change Autonomy / feedback control Flexible changes between organizational modes Culture as basis for coordination/integration
4 The concept of organizational routines Organizational routines are "repetitive, recognizable patterns of interdependent actions, carried out by multiple actors" (Feldman & Pentland, 2003, p. 95) Three functions of routines (Nelson & Winter, 1982) targets for behavior, thereby keeping behavior under control; organizational memory of the knowledge needed for successful task performance; truce between conflicting interests of different participants in the organization.
5 Example of functions of rules in railway operations (Weichbrodt & Grote, 2009) Signalling Shunting Construction Density of regulation high low medium (increasing) Level and type of risk personal risk: none for others: high personal risk: high for others: medium personal risk: high for others: high Amount of conflict around rules low high medium Handling of rule breaking mostly peer control mostly supervision peer control and supervision Function of rules (interviewee s perspective) providing support, especially in unusual situations control by management and identifying culprit control by management and providing support! Rule as organizational memory! Rule as truce! Rule as target
6 Organizational routines versus organizational flexibility (1) Routines as crucial for coordinated action because they reduce complexity and uncertainty and increase stability, managerial control, and legitimacy. Routines can be standard operating procedures, technology-based processes, shared tacit understanding etc. Routines contain the duality of principle and practice, with practice always introducing an element of flexible adaptation; degree of flexibility depends on embeddedness of routine, power of rule user etc. (Feldman & Pentland, 2003) Rules have differential effects on different outcomes, e.g. efficiency versus customer satisfaction (Gilson et al., 2005) Rules may impede the forming of an individual action plan and thereby further atomization of actions (Vermersch, 1985)
7 Organizational routines versus organizational flexibility (2) Rules create expectation of shared goals, plans, perspectives, knowledge base etc. for individual actors. Risk of not realizing need for explicit coordination, e.g. in non-routine situations which require switches to higher levels of common action regulation (i.e. skill -> rule -> knowledge). How to achieve flexible guidance for coordinated action through rules? Instead of focusing on the issue of many vs. few rules / high vs. low standardization, different types of rules need to be defined and their effects studied
8 The relationship between routines and rules Routine in principle Abstract understanding of certain recurrent behavior pattern describe inform guide express Rule Artefact containing a written-down formal description of certain behavior pattern Routine in practice Actual recurrent behavior pattern create establish
9 Rule types (Hale & Swuste, 1998) Rules concerning goals to be achieved (goal rules) "It must be clearly understood that not all combinations of cumulative opera-tional problems (engine failure plus e.g. terrain, weather, availability of aerodroms etc.) can be covered by this policy. In such situations the solution offering the highest degree of safety should be sought." Rules defining the way in which decisions about a course of action must be arrived at (process rules) "In order to complete a replan-ning, any documented cruise systems and all means available may be used, such as flight management systems and data contained in the respective AOMs." Rules defining concrete actions (action rules) "Every evacuation must be carried out as quickly as possible. The passengers must be assisted to leave the aeroplane without their belongings and directed to a point at a safe distance from the aeroplane."
10 Rule types - continued (Hale & Swuste, 1998) Level of action regulation: Goal rules Process rules Action rules Obligation (Advice vs. command) Decision latitude (with vs. without decision latitude) Distribution of responsibility (Responsible person(s) mentioned vs. not mentioned) Exceptions (with vs. without exceptions) Reasons (with vs. without reasons)
11 Results of rules analysis in railway operations Rule type Rules shunting New rules Moving trains Old rules Moving trains (analogue parts to new rules) Old rules Moving trains Frequency Percent Frequency Percent Frequency Percent Frequency Percent Total Goal rule Process rule Action rule Advice With decision latitude With distribution of responsibili t y With exceptions With reasons
12 Issues emerging from rules analysis for railway operations More goal rules to support priority setting? More process rules to support orientation without restricting action and adaptive coordination? More decision latitude for shunting operations than for moving trains: adequate for actor groups vs. optimizing efforts for rule design? More distribution of responsibilites: danger of overreduction of redundancies and insufficient match between distribution of uncertainties and resources for coping with uncertainties? 1/5 to 1/4 exceptions as support vs. as unnecessary increase in complexity?
13 Exercise Analyze the TCAS rules from the Swissair flight operations manual. Discuss your findings regarding the usefulness of the rules as they are. If needed, suggest improvements.
14 Good rule? Example from a flight operations manual regarding use of TCAS
15 Rule management process (Hale, Heijer & Koornneef, 2003)
16 Interplay between different coordination mechanisms: Adaptive coordination in the cockpit Flight phase Take-off Preparation Approach and Landing Clean approach Average duration (min.) Task load Low Low High Standardization High Low High Coordination units (CU) overall CU explicit 66% 81% 60% CU implicit 34% 19% 40% CU leadership 2% 14% 3% CU heedful interrelating 2% 18% 19% r=.37 between performance and explicit coordination overall Good teams used more leadership in phase 2 and less in phases 1 and 3 Good teams had first officers using less implicit coordination.
17 Elements of good rules management Determine desired balance between stability and flexibility Systematic decisions about types of rules Process and goal rules promote flexibility, action rules promote stability Matching competence levels by rule followers and decision latitude in rules Systematic procedures for developing rules Participative rule-making Systematic choices between rules and other coordination mechanisms such as leadership
FLIGHT TRAINING (AEROPLANE) BASED ON JAR FCL - PPL(A) FLIGHT INSTRUCTION Syllabus
FLIGHT TRAINING (AEROPLANE) BASED ON JAR FCL - PPL(A) FLIGHT INSTRUCTION Syllabus for MARSPOLAR, DUBAI UAE Exercise 1 Familiarisation with the aeroplane characteristics of the aeroplane cockpit layout
More informationHuman Resource Management (HRM)
Human Resource Management (HRM) What? the functional area of an organization that is responsible for all aspects of hiring and supporting employees (e.g., providing and administering employee benefits).
More informationGUIDELINES FOR BUSINESS CONTINUITY IN WHOLESALE MARKETS AND SUPPORT SYSTEMS MARKET SUPERVISION OFFICE. October 2004
GUIDELINES FOR BUSINESS CONTINUITY IN WHOLESALE MARKETS AND SUPPORT SYSTEMS MARKET SUPERVISION OFFICE October 2004 1 1. Introduction Guaranteeing the efficiency and correct operation of money and financial
More informationDEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION
DEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION The Department of Defense (DOD), as a customer of airlift services, expects an air carrier or operator soliciting
More informationMHSA 7620 -- Health Care Administration Principles of Managerial Decision Making
MHSA 7620 -- Health Care Administration Principles of Managerial Decision Making ** The decision making function of management is an obviously essential management function that is accomplished via the
More informationFlight Training Program Outline Recreational Pilot Permit
Flight Training Program Outline Recreational Pilot Permit Last updated September 2015 Table of Contents Introduction:... 1 Privileges:... 1 Prerequisites:... 2 Cost Breakdown... 2 Age... 3 Medical Fitness
More informationEight Leadership Principles for a Winning Organization. Principle 1 Customer Focus
Eight Leadership Principles for a Winning Organization Leading and operating an organization successfully requires managing it in a systematic and visible manner. Success should result from implementing
More informationThe need for Safety Intelligence based on European safety data analysis
The need for Safety Intelligence based on European safety data analysis Rachel Daeschler Head of Safety Intelligence and Performance OPTICS Workshop, 29 April 2015 Content Introduction to EASA Safety Intelligence
More information1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012
1. Global E Business and Collaboration Lecture 2 TIM 50 Autumn 2012 Objective of the Learning The Major Feature of Business Systems Performance of Business Organization Levels of Business management The
More informationb) Describe the concept of ERROR CHAIN in aviation.
1. Crew Resource Management (CRM) was celebrated as the convergence ofa concept, an attitude and a practical approach to pilot training. a) What is the CRM all about and how this program could improve
More informationSubject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME
ADVISORY CIRCULAR FOR AIR OPERATORS Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Date: xx.xx.2013 Initiated By: Republic of Korea AC No: 1. PURPOSE This advisory circular (AC) presents guidelines
More informationTrends in Aeronautical Information Management
Trends in Aeronautical Information Management AIXM 5 Public Design Review February 7-8, 2006 Washington DC 1 Our objective in this briefing is to tell you about an emerging standard for aeronautical data
More informationHow To Develop Software
Software Engineering Prof. N.L. Sarda Computer Science & Engineering Indian Institute of Technology, Bombay Lecture-4 Overview of Phases (Part - II) We studied the problem definition phase, with which
More informationProject Management Organization
Project Management Organization Article Info:, Vol. 3 (2008), No. 1, pp. 003-009 Received 12 Januar 2008 Accepted 24 April 2008 UDC 005.8 Summary In our work we will try to show, according to recent and
More informationManagerial Decision Making when values take over rational economical thought
Student Self-administered case study Managerial Decision Making when values take over rational economical thought Case duration (Min): 45-60 Principles of Management (PoM) Organizational Behaviour (OB)
More informationFlight Training Program Outline Single-Engine Instrument Rating
Flight Training Program Outline Single-Engine Instrument Rating Last updated November 2014 Table of Contents Introduction:... Error! Bookmark not defined. Privileges:... 2 Prerequisites:... 2 Cost Breakdown...
More informationCover Page. The handle http://hdl.handle.net/1887/33081 holds various files of this Leiden University dissertation.
Cover Page The handle http://hdl.handle.net/1887/33081 holds various files of this Leiden University dissertation. Author: Stettina, Christoph Johann Title: Governance of innovation project management
More informationDynamics of Organizational Routines. Martha S. Feldman, Chair Luciana D Adderio Carlo Salvato
Dynamics of Organizational Routines Martha S. Feldman, Chair Luciana D Adderio Carlo Salvato New EGOS Standing Working Group Starting 2015: Proposed by: Luciana D Adderio Martha Feldman Nathalie Lazaric
More informationPotential of Strategic Environmental Assessment Follow-up for Institutional Learning and Collaboration: A case of Merseyside Local Transport Plans, UK
Potential of Strategic Environmental Assessment Follow-up for Institutional Learning and Collaboration: A case of Merseyside Local Transport Plans, UK Maia Gachechiladze PhD Candidate Central European
More informationTitle & Image NATIONAL CIVIL AVIATION ADMINSTRATION. Advisory Circular
Title & Image NATIONAL CIVIL AVIATION ADMINSTRATION Advisory Circular Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Issuing Office: [Identity of Office of NCAA issuing ] Document No.: [NCAA AC #]
More information1.1 The Nature of Software... Object-Oriented Software Engineering Practical Software Development using UML and Java. The Nature of Software...
1.1 The Nature of Software... Object-Oriented Software Engineering Practical Software Development using UML and Java Chapter 1: Software and Software Engineering Software is intangible Hard to understand
More informationo Il'S~DU. Director, Flight Standards Service (AFS-l) SSISt t Chief Counsel for International Law, Legislation and Regulations (AG~ 0)
Memorandum Date: APR 29 2014 Federal Aviation Administration To: From: Prepared by: Subject: o Il'S~DU. Director, Flight Standards Service (AFS-l) ~ F 1/(~ ark."bury, ~ SSISt t Chief Counsel for International
More informationMiracle Integrating Knowledge Management and Business Intelligence
ALLGEMEINE FORST UND JAGDZEITUNG (ISSN: 0002-5852) Available online www.sauerlander-verlag.com/ Miracle Integrating Knowledge Management and Business Intelligence Nursel van der Haas Technical University
More informationAviation Safety Prize ecfi Tasks
2008 NASA "The PAV Challenge" Aviation Safety Prize ecfi Tasks The Aviation Safety Prize (ASP) will be based upon a set of defined tasks that can be flight demonstrated to the CAFE Test Pilots by each
More informationIT FOR BUSINESS AND FINANCE. BUSINESS PROCESSES and INFORMATION SYSTEMS
IT FOR BUSINESS AND FINANCE BUSINESS PROCESSES and INFORMATION SYSTEMS SYSTEM (definition) A group of interacting, interrelated, or interdependent elements forming a complex whole presenting the following
More informationU.S. Airport Slot Regulations
U.S. Airport Slot Regulations Current Practices and New Proposals University of Tokyo, ITPU International Seminar on Transport Congestion Policy Brian Meehan Consultant, U.S. Federal Aviation Administration
More informationLEADERSHIP DEVELOPMENT
RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: JAZMINE BOATMAN CONSULTANT, CABER REALIZATION RESULTS: Trainees reported a 90 percent improvement in the number of leaders displaying positive leadership behaviors
More informationHow To Manage Assets
INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS OF KENYA ASSET MANAGEMENT SEMINAR SEPTEMBER 9 TH -11 TH, 2015 Asset Information Credibility. Professionalism. AccountAbility 1 Asset Information 2 Content 1. Stakeholders
More informationBusiness-to-Business marketing
Business-to-Business marketing Business relationships & Customer relationship management (CRM) Antti Sihvonen Agenda 1. Business relationships 2. Customer Relationship Management (CRM) Business relationships
More informationEIGHT QUALITY MANAGEMENT PRINCIPLES
EIGHT QUALITY MANAGEMENT PRINCIPLES Principle 1: Customer focus Organizations depend on their customers and therefore should understand current and future customer needs,
More informationStudy Plan in Psychology Education
Study Plan in Psychology Education CONTENTS 1) Presentation 5) Mandatory Subjects 2) Requirements 6) Objectives 3) Study Plan / Duration 7) Suggested Courses 4) Academics Credit Table 1) Presentation offers
More informationGeneral... 1. Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background...1. Components of CRM... 3
AC AOC-34( (0) 17 April 2014 Advisory Circular TRAINING PROGRAMME ON CREW RESOURCE MANAGEMENT General... 1 Purpose... 1 Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background....1
More information3. What comprises the study of Humans in Aerospace?
Department of Aeronautics and Astronautics School of Engineering Massachusetts Institute of Technology Graduate Program (S.M., Ph.D., Sc.D.) Field: Humans in Aerospace Date: September 4, 2007 1. Introduction
More informationHow To Manage Quality Management In Czechia
JaroslavNenadál * Risks related to quality management systems implementation some lessons learned from Czech Republic Introduction Efficient and effective implementation of quality management principles
More informationPosition Paper: IBIS and Rights Based Approaches Approved by the Board of IBIS 18.12.07
Position Paper: IBIS and Rights Based Approaches Approved by the Board of IBIS 18.12.07 1. Introduction Through Vision 2012, IBIS works to promote human rights and a Rights Based Approach to development.
More informationOral Preparation Questions
Oral Preparation Questions The oral section of the practical test is the time when you need to demonstrate your understanding of the various tasks listed in the practical test standards and the factors
More informationPerceptions of College Students in Long Distance Relationships
Perceptions of College Students in Long Distance Relationships Breeana Skinner Faculty Advisor: Carmen Wilson-VanVoorhis, Department of Psychology ABSTRACT This study examined women s perceptions of a
More informationIMEO International Mass Event Organization based on Recent Experience of Euro 2012
IMEO International Mass Event Organization based on Recent Experience of Euro 2012 1. Name of the project: Project Management 2. Leader of the workshop (materials' author): Szymon Włochowicz 1 Objectives
More informationKuala Lumpur, Malaysia, 25 26 May 2010. Report
Cooperative Arrangement for the Prevention of Spread of Communicable Disease through Air travel (CAPSCA) Workshop / Seminar on Aviation Business Continuity Planning Kuala Lumpur, Malaysia, 25 26 May 2010
More informationQuality Progress. February 2004 Table of Contents STANDARDS. by Bob Clancy. In 50 Words Or Less
Quality Progress February 2004 Table of Contents STANDARDS Can TL 9000 Contribute To Telecom's Turnaround? by Bob Clancy In 50 Words Or Less TL 9000 provides a single quality management standard for the
More informationTeamwork Quality Effect on Project Success
Teamwork Quality Effect on Project Success Coordination Team Performance Cohesion Personal Success XP2015: 27 May 2015 Yngve Lindsjørn, University of Oslo email: ynglin@ifi.uio.no XP2015->Lightning talk->teamwork
More informationSection Three: Ohio Standards for Principals
Section Three: Ohio Standards for Principals 1 Principals help create a shared vision and clear goals for their schools and ensure continuous progress toward achieving the goals. Principals lead the process
More informationPerspective. of the International Controller Association (ICV) and the International Group of Controlling (IGC)
of the International Controller Association (ICV) and the International Group of Controlling (IGC) The essence of Controlling The perspective of ICV and IGC Motivation for the paper Controlling is a key
More informationTheme 5 Master Thesis
DEGREE PROGRAMME IN INTERNATIONAL BUSINESS MANAGEMENT MASTER OF BUSINESS ADMINISTRATION 90 cu Theme 2 Management of Resources Theme 3 International Business Environment Theme 1 Business in Context Dynamics
More informationThe PMO as a Project Management Integrator, Innovator and Interventionist
Article by Peter Mihailidis, Rad Miletich and Adel Khreich: Peter Mihailidis is an Associate Director with bluevisions, a project and program management consultancy based in Milsons Point in Sydney. Peter
More informationMinistry of Civil Aviation Egyptian Advisory Circular Number 00-3 Egyptian Civil Aviation Authority. EAC No.00_3
Ministry of Civil Aviation Egyptian Advisory Circular Number 00-3 EAC No.00_3 Issue 5, Rev. 0 Dated May, 2012 Page 1 2B 1T11T Egyptian Advisory Circular Number 00-3 Ministry of Civil Aviation UTABLE of
More informationProkrustes säng. och HMI-design
COGNITIVE SYSTEMS ENGINEERING ORATORY Prokrustes säng och HMI-design Erik Hollnagel Cognitive Systems Engineering Laboratory () Department of Computer and Information Science University of Linköping, Sweden
More informationSave from: www.uotiq.org/dep-cs. University of Technology Computer Science Department. 4 th Class Management Information Systems (MIS)
Save from: www.uotiq.org/dep-cs University of Technology Computer Science Department 4 th Class Management Information Systems (MIS) استاذ المادة: د.علياء عبداالله Reference book: "Management Information
More informationOrganization architecture and profitability. Organizational architecture. Organizational architecture. Organizational architecture
13-1 Organization architecture and profitability Organizational architecture 13-2 Totality of a firm s organization, including structure, control systems, incentives, processes, culture and people. Superior
More informationSPECTRUM SHARING OUTLINE FOR CSMAC
SPECTRUM SHARING OUTLINE FOR CSMAC Disclaimer: This document is a preliminary and for discussion purposes only. None of the material here is a final recommendation or conclusion from the sub-committee
More informationOrganization and its Context
Sustainability and the Organization Organization and its Context (Week 2) It should be clear that it is possible to succinctly define sustainability from the perspective of an organization. There are also
More informationOrganizational development of trade unions An instrument for self diagnosis Elaborated on the basis of an experience in Latin America.
Organizational development of trade unions An instrument for self diagnosis Elaborated on the basis of an experience in Latin America FNV Mondiaal 2007 INDICE INTRODUCTION I. Concepts 1. What is organizational
More informationThe knowledge-creating company
Paper research The knowledge-creating company by Ikujiro Nonaka Babette Huisman Kirsten Wu The importance of knowledge Increase competitive advantage. Successful companies are able to constantly create
More informationDatabase Administrator Position Description
Administrator Position Description February 9, 2015 Administrator Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency
More informationFLIGHT TEST SCHEDULE. Pagina 1 of 5. Examiner(s): TRAINING/SKILL TEST/PROFICIENCY CHECK. single pilot aeroplanes (except HPA complex aeroplanes)
A SECTION 1 1 Departure 1.1 Pre-flight including: Documentation ass and Balance Weather briefing NOTA 1.2 Pre-start checks P 1.2.1 External P# P 1.2.2 Internal P 1.3 Engine starting: Normal alfunctions
More informationProject Management. [Student s Name] [Name of Institution]
1 Paper: Assignment Style: Harvard Pages: 10 Sources: 7 Level: Master Project Management [Student s Name] [Name of Institution] 2 Project Management Introduction The project management also known as management
More informationAlthough this article presents many viewpoints previously made, it seems
C OCKPIT L EADERSHIP THE P ILOT'S H ANDBOOK Pilot In Command Authority Responsibility Accountability by Robert M. Jenney Although this article presents many viewpoints previously made, it seems appropriate
More informationLearning Objectives - 06 OPERATIONAL PROCEDURES
070 00 00 00 OPERATIONAL PROCEDURES 071 01 00 00 GENERAL REQUIREMENTS 071 01 01 00 071 01 01 01 Definitions LO Alternate aerodrome : take-off alternate, en-route alternate, ETOPS en-route alternate, destination
More informationGuidance for Industry. Q10 Pharmaceutical Quality System
Guidance for Industry Q10 Pharmaceutical Quality System U.S. Department of Health and Human Services Food and Drug Administration Center for Drug Evaluation and Research (CDER) Center for Biologics Evaluation
More informationDRAFT. Advisory Circular. AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING
Advisory Circular AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING CONTENTS 1. References 2. Purpose 3. Status of this AC 4. Introduction 5. Definitions 6. CRM Training Course
More informationBenefits Realization from IS & IT, and Change Management of roles and the working practices of individuals and teams.
: Delivering Value from IS & IT Investments John Ward and Elizabeth Daniel John Wiley & Son Ltd ISBN: 9780470094631, 399 pages Theme of the Book This book explores a process and practical tools and frameworks
More informationQUALITY MANAGEMENT PRINCIPLES
QUALITY MANAGEMENT PRINCIPLES The following text is an integral reproduction of the content of the document "Quality Management Principles". Introduction This document introduces the eight quality management
More informationSafety During Power Restoration. Steve Thompson Emergency Operations Director Alabama Power Company
Safety During Power Restoration Steve Thompson Emergency Operations Director Alabama Power Company Safety & Training Responsibilities During Major Outages Staging Area Responsibilities Orientations for
More informationSafety Risk. Aligning perception with reality
Safety Risk Aligning perception with reality Operating instructions Perception a person s recognition of the nature and degree of risk affecting an activity Reality accurate assessment of risk based on
More informationCANADIAN AVIATION REGULATION ADVISORY COUNCIL (CARAC) NOTICE OF PROPOSED AMENDMENT (NPA) CREW RESOURCE MANAGEMENT
EXECUTIVE SUMMARY CARAC ACTIVITY REPORTING NOTICE #: 2014-021 Contemporary Crew Resource Management (CRM) concepts and training programs have been proven by aviation human factors experts to be effective
More informationUsing Workforce Analytics to Reduce Employee Turnover
Using Workforce Analytics to Reduce Employee Turnover White Paper This White Paper describes the challenges of reducing employee turnover in shift based organizations, and introduces Otipo s innovative
More informationMeasurement Information Model
mcgarry02.qxd 9/7/01 1:27 PM Page 13 2 Information Model This chapter describes one of the fundamental measurement concepts of Practical Software, the Information Model. The Information Model provides
More informationNexus Technology Review -- Exhibit A
Nexus Technology Review -- Exhibit A Background A. Types of DSL Lines DSL comes in many flavors: ADSL, ADSL2, ADSL2+, VDSL and VDSL2. Each DSL variant respectively operates up a higher frequency level.
More informationGPS Use in U.S. Critical Infrastructure. and Emergency Communications. Presented to the
GPS Use in U.S. Critical Infrastructure and Emergency Communications Presented to the DOT, DoD, and DHS United States Technical Training Institute (USTTI) Presenter Monty Graham Program Manager GPS Jamming
More informationBehavior. Classical Conditioning Operant Conditioning Social Norms Cognitive Dissonance Stages of Change
Behavior Classical Conditioning Operant Conditioning Social Norms Cognitive Dissonance Stages of Change Classical Conditioning Ivan P. Pavlov (1849-1936) Russian physiologist Credited for the first systematic
More informationProposed Service Design Guidelines
Proposed Service Design Guidelines July 2015 I. Introduction During Phase II of the Reimagining CityBus project, feedback from public outreach and data analysis conducted during Phase I of the project
More informationModule 1: INTRODUCTION. Submodule 1: What is Construction Quality Management (CQM)? "PROACTIVE PREVENTION vs. REACTIVE INSPECTION"
Module 1: INTRODUCTION Submodule 1: What is Construction Quality Management (CQM)? "PROACTIVE PREVENTION vs. REACTIVE INSPECTION" Objectives: After completing this submodule, you will be able to: State
More informationMANAGING USER DATA IN A DIGITAL WORLD
MANAGING USER DATA IN A DIGITAL WORLD AIRLINE INDUSTRY CHALLENGES AND SOLUTIONS WHITE PAPER OVERVIEW AND DRIVERS In today's digital economy, enterprises are exploring ways to differentiate themselves from
More informationPEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ
PEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ Authors: Workplace: Assoc. Prof. Jarmila Šalgovičová, PhD., Prof. Matej Bílý, DrSC.* Institute of
More informationTECHNOLOGY SUPPORT Analyst (12249)(30005035)
GENERAL DESCRIPTION OF WORK Positions in this banded class conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technologybased systems. Employees
More informationConsidering knowledge management in outsourcing decisions
Considering knowledge management in outsourcing decisions Brian Lewis December 1, 2005 INF 385Q Knowledge Management Systems Introduction Trends toward a decentralized business model have led to the common
More informationThe red lights are gone. Now what do we do?
The red lights are gone. Now what do we do? Source: http://corptelserv.com/disaster-recovery-2/ 2 NOT!!! Source: http://corptelserv.com/disaster-recovery-2/ 3 Objectives of this session Scenario/Impact
More informationPRINCIPLES OF ORGANIZATIONAL GOAL SETTING. Author, Birge D. Reichard Ph.D.
PRINCIPLES OF ORGANIZATIONAL GOAL SETTING Author, Birge D. Reichard Ph.D. Introduction Most operational planning processes require that organizational goals be set as a starting point for fiscal year planning
More informationAccording to their level of determination, projects can be categorized into a hierarchy of human rational activities:
1 Basics 1.1 Project and Project Management Basics 1.1.1 Perception of Projects Projects are undertakings characterized by the uniqueness of their entire features and conditions. The lack of previous experience
More informationMulti-Engine Training And The PTS
Multi-Engine Training And The PTS GHAFI John Sollinger/Larry Hendrickson October 28, 2000 Overview FAR differences between original and add-on Multi-Engine PTS Training methods Common training scenarios
More informationCybernetic Approach to Project Management
Bogdan Lent Cybernetic Approach to Project Management fya Springer Corofaemfts 1 Introduction.. 1 Why Projects? 1 What Is a Project? 2 What Is the Project Management? 3 Benefits of Projects Management
More informationCertificate in Business Administration with a concentration in Aviation and Operations Management August 3, 2004
Certificate in Business Administration with a concentration in Aviation and Operations Management August 3, 2004 1.0 PROGRAMME IDENTIFICATION 1.1 Submitting institution The University of New Brunswick
More informationDEPARTMENT OF SERVICES FOR CHILDREN, YOUTH AND THEIR FAMILIES DIVISION OF CHILD MENTAL HEALTH SERVICES PROGRAM DESCRIPTIONS
DEPARTMENT OF SERVICES FOR CHILDREN, YOUTH AND THEIR FAMILIES DIVISION OF CHILD MENTAL HEALTH SERVICES PROGRAM DESCRIPTIONS OVERVIEW The Division of Child Mental Health Services provides both mental health
More informationChallenges of Intercultural Management: Change implementation in the context of national culture
12-ICIT 9-11/4/07 in RoC Going for Gold ~ Best Practices in Ed. & Public Paper #: 07-08 Page- 1 /7 Challenges of Intercultural Management: Change implementation in the context of national culture Prof.
More informationTDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended.
Previews of TDWI course books offer an opportunity to see the quality of our material and help you to select the courses that best fit your needs. The previews cannot be printed. TDWI strives to provide
More informationIMPORTANT LEGAL NOTICE - The information on this site is subject to a disclaimer and a copyright notice.
IMPORTANT LEGAL NOTICE - The information on this site is subject to a disclaimer and a copyright notice. 31993R0095 Council Regulation (EEC) No 95/93 of 18 January 1993 on common rules for the allocation
More informationFundamentals of Measurements
Objective Software Project Measurements Slide 1 Fundamentals of Measurements Educational Objective: To review the fundamentals of software measurement, to illustrate that measurement plays a central role
More informationThe Rolling Stock Recovery Problem. Literature review. Julie Jespersen Groth *α, Jesper Larsen β and Jens Clausen *γ
The Rolling Stock Recovery Problem Julie Jespersen Groth *α, Jesper Larsen β and Jens Clausen *γ DTU Management Engineering, The Technical University of Denmark, Produktionstorvet, DTU Building 424, 2800
More informationNASTAR CENTER SPACE TRAINING PROGRAMS
NASTAR CENTER SPACE TRAINING PROGRAMS Public o Intro to Space Passengers o Basic Suborbital Space Training o Advanced Space Training o Space Payload Specialist Training o Space Suits and Systems Training
More informationCompetencies for Early Childhood Professionals Area II: Understanding Child Growth and Development
Competencies for Early Childhood Professionals Area II: Understanding Child Growth and Development Rationale: Child development is the foundation upon which early childhood practice is based. Because the
More informationPHILIPPA GANDER, PH.D.
Comment on Mitigation Strategies PHILIPPA GANDER, PH.D. Massey University, New Zealand June 19, 2008: Discussion Groups Session Good morning, and thank you for still being awake to those of you who are.
More informationDEGREE OF INFLUENCE OF TRAINING AND DEVELOPMENT ON EMPLOYEES BEHAVIOR
DEGREE OF INFLUENCE OF TRAINING AND DEVELOPMENT ON EMPLOYEES BEHAVIOR Qasim Saleem Lahore Business School, University of Lahore, Lahore Mehwish Shahid Superior University, Lahore Akram Naseem Lahore Business
More informationPROPOSED DOCTORATE RESEARCH
PROPOSED DOCTORATE RESEARCH Socialization Tactics and Newcomer Adjustment: The Role of Organizational Culture, Team Dynamics, and Personality Dimensions PURPOSE Socialization Tactics and Newcomer Adjustment:
More informationTHE OVERALL STRATEGIC OBJECTIVE OF SOCIAL AND ECONOMIC DEVELOPMENT OF THE INDUSTRY IN UKRAINE
Issue 2. 2012 УДК 354:65.014.1.477 Sergiy Matiyko, Ph.D. in Public Administration, Melitopol Institute of Public and Municipal Administration of the «Classical Private University» THE OVERALL STRATEGIC
More informationDiscussion Paper 01: Aviation Demand Forecasting
Airports Commission Discussion Paper 01: Aviation Demand Forecasting Response from Kent County Council and Medway Council Q1: To what extent do you consider that the DfT forecasts support or challenge
More informationTeaching Notes CYBER U: The Accreditation of Jones International University. Joslyn Ogden
Institutions in Crisis Teaching Notes CYBER U: The Accreditation of Jones International University Joslyn Ogden In March of 1999, the North Central Association s (NCA) Commission on Institutions of Higher
More informationSarajevo,2008.god.p.32 2 Ibid,p.34. 1 Zećir H.,Senad S.,Dženan K., Organisation, Faculty of Economics in
INTERNAL FACTORS OF ORGANIZATIONAL STRUCTURE Mr.Elida Cirikovic c_elida@hotmail.com Abstract In order to realize the mission of business organization, which is the reason of its existence, it requires
More informationQuality Manual ALABAMA RESEARCH & DEVELOPMENT. This Quality Manual complies with the Requirements of ISO 9001:2008.
ALABAMA RESEARCH & DEVELOPMENT This complies with the Requirements of ISO 9001:2008. Prepared By: Phyllis Olsen Release Date: 03/19/09 Quality Policy & Objectives s quality policy is to achieve sustained,
More informationRequirements engineering
Learning Unit 2 Requirements engineering Contents Introduction............................................... 21 2.1 Important concepts........................................ 21 2.1.1 Stakeholders and
More informationTrauma-Informed Program Self-Assessment Scale Version 1.4 (5-06) Community Connections (DRAFT: Not for circulation without permission)
Domain 1. Program Procedures and Settings: To what extent are activities and settings consistent with five guiding principles of trauma-informed practice: safety, trustworthiness, choice, collaboration,
More information