YOUR SKILLS YOUR LIFE YOUR CAREER. Professional Certification Resource Guide

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1 YOUR SKILLS YOUR CAREER YOUR LIFE Professional Certification Resource Guide

2 Power up your future! If you are ready to get ahead in your career, but don t have the skills or experience that employers are looking for, this Resource Guide is your first step to success! Use it to learn about dozens of industry and vendor certifications that can give you the edge over other job seekers and the training that will prepare you to earn them. Table of Contents About New Horizons...2 Getting Started...3 Integrated Learning Approach...4 Why Get Certified?...5 Microsoft Certifications Explained...6 Job Profile Index...7 IT Helpdesk, Infrastructure & Networking...11 CompTIA A+ IT Technician Edition CompTIA A Edition Microsoft Certified Desktop Support Technician Vista and Windows 7 Technology Specialist Paths Vista and Windows 7 IT Professional Paths Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Windows Server 2008 Technology Specialist Paths Windows Server 2008 IT Professional Paths MCTS: Microsoft Exchange Server MCITP: Enterprise Messaging Administrator SharePoint Server Technology Specialist Paths CompTIA Network Cisco Certified Network Associate (CCNA) CCNA Specializations Cisco Certified Network Professional (CCNP) Cisco Certified Voice Professional (CCVP) Information Security...27 CompTIA Security Computer Hacking Forensics Investigator Certified Ethical Hacker Certified Security Analyst Programming & Development...31 Microsoft Visual Studio 2008 Technology Specialist Paths Professional Developer Paths Database Administration & Development...35 SQL Server Technology Specialist Paths Project Management...38 Certified Associate in Project Management (CAPM) Project Management Professional (PMP) MCTS: Managing Projects with Office Project Graphic & Web Design...41 Adobe Certified Expert Graphic and Print Design Specialist Web Design Specialist Office Administration...44 Microsoft Office Specialist for Office Microsoft Certified Application Specialist for Office Microsoft Office 2007 Master Healthcare Information Management...47 Certified Medical Administrative Assistant (CMAA) Certified Billing and Coding Specialist (CBCS) Certified Professional Coder (CPC) Cisco Certified Security Professional CISSP: Certified Information Systems Security Pro NOTICE: The training paths outlined in this directory may not be available at every New Horizons campus. Please contact your local campus to determine availability. For a complete description of school policies, guidelines, and regulations, visit All trademarks contained within this document are the property of their respective owner Point Enterprises, LLC.

3 About New Horizons If you are looking to upgrade your career prospects in Information Technology, Project Management, Graphic and Web Design, or Healthcare Information Management, New Horizons Computer Learning Centers can help. Whether you are just returning to the workforce, recently laid-off, or pursuing a new career, our training solutions can prepare you for the most widely-recognized and sought after professional certifications and provide you with the practical skills needed in today s highly competitive job market. Learn Alongside Other Professionals Going to New Horizons is not the same as going back to school. New Horizons specializes in training the adult student - experienced students who are interested in flexible yet accelerated programs that will provide the training and certification needed to change careers or advance in a current job. With many of our graduates returning to New Horizons to gain advanced skills, our students are a mix of individuals and IT professionals employed from some of the top IT companies in the world. You ll interact with dedicated, goal-oriented peers in an atmosphere of high expectations and great cooperation. As you communicate daily with other professionals, you ll gain insight into your chosen field and will be able to network with individuals who share your interests. A Quality Education at Your Convenience Finding time for training can be challenging with changing work schedules and family or other personal commitments. New Horizons offers compressed training programs that can result in certification in just weeks not months or years. And to help ensure your success, our training methods use a combination of leading-edge courseware, labs, simulations, and online reference libraries to deliver the most comprehensive integrated learning solution available. Learning options include instructor-led classroom training, Online Live, Online Anytime, or Mentored Learning. Select the learning style or combination of styles that fits into your schedule and works best for you! As an individual looking to improve your skills or get your career started, you will gain knowledge through a balanced learning approach, empowering you to increase your workplace competence and gain a professional advantage. Career Development Solutions New Horizons offers complete, simplified learning solutions that focus on knowledge transfer, retention, and skills development. Based on input from our corporate clients, we focus on the most popular and relevant industry certifications from a variety of leading technology vendors. To help you prepare for your certification exams, we offer pretests, one-on-one guidance, and study materials. Our multiple delivery methods ensure that there is a training solution to fit your schedule, pace, and learning style. This is your career, not just a couple of classes, and our job is to help you get the training you need to get your foot in the door and the job that you want! Plus, our classes are short and intensive so you can get the critical skills and prepare for the certifications you need to enter the job market in just a few weeks or months. Who We Are Since 1982, New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. We offer more courses, at more times, and in more locations than any other computer and business training company. Businesses and individuals can choose from hundreds of course offerings, delivered by experts, and offered in hundreds of convenient locations around the world. Over the past 27 years, New Horizons has provided innovative learning solutions that have transformed businesses and helped more than 25 million students reach their career goals, and continues to expand its offerings, locations, and solutions to meet the growing demands placed on organizations and their employees. Getting the right skills is an important step in preparing you for the future and New Horizons will give you the power to succeed! Visit our website 2

4 Getting Started New Horizons is committed to helping you Succeed through Learning by providing you with the services you need every step of the way. Getting started in your chosen career has never been easier! Your Education Consultant Your experience with New Horizons will begin with an initial consultation with an Education Consultant (EC). ECs are experts in career development, with a deep understanding of the local job market. Your EC will work to understand your personal needs and professional goals using in-depth discussions, career assessments, and aptitude tests to help determine the training plan that will work for you. Career Development Options As the world leader in IT training, New Horizons provides industry-focused education solutions that will enhance your chances for employment in your chosen field. Our career development solutions encompass multiple industry certifications from a variety of leading technology vendors, with hands-on practice and interactive educational experiences. To help you prepare for certification exams, your instructors and EC will work with you to ensure success through pre-tests, one-on-one guidance, and study materials. And, our multiple delivery methods ensure that there is a training program to fit your schedule, pace, and learning style. New Horizons can help prepare you for careers in: IT Infrastructure and Networking Business Administration and Project Management Application Development/Programming Graphic and Web Design Database Configuring and Administration Healthcare Information Management IT Security 75 percent of managers believe that certified individuals are more productive and that certifications are important to team performance MCP Customer Satisfaction Study Instructor Staff New Horizons employs the most experienced and qualified instructors in the industry. In fact, our instructors cannot lead a class until they have achieved certification on the technology covered in that class. Each of our technical instructors is a Microsoft Certified Trainer (MCT). MCTs are the premier technical and instructional experts on Microsoft technologies, and are the only individuals authorized to deliver training using Official Microsoft Learning Products. Our instructors are held to the highest standards in the industry, maintaining customer evaluation scores in the top 5 th percentile worldwide. According to over 1.4 million student evaluations, New Horizons consistently outperforms benchmark peer IT training companies in instructor performance, courseware quality, and facility satisfaction. Tuition Financing Options New Horizons students have several options for financing their career development training. For students interested in acquiring a loan for their training, our Education Consultants can provide information about reputable financing institutions. In some instances, students that meet certain income or job experience requirements may be eligible to participate in federal or state government-subsidized training grant programs. Your Education Consultant will discuss these various options with you and direct you to the appropriate resources for more information. Additionally, students can earn college credit for several of our training programs, which means they may be eligible for other tuition funding sources, including corporate tuition reimbursement, Military Tuition Assistance, and various federal and state grants. Earn College Credit at New Horizons As an International Association of Continuing Education and Training (IACET) Authorized Provider, New Horizons offers students Continuing Education Units (CEUs) for most of our courses. CEUs are often accepted by colleges and universities as course credit toward degree programs. In addition to earning CEUs, individuals have several opportunities to obtain college credit* for New Horizons-provided training. New Horizons partners with several local universities and colleges to provide technical training through their Continuing Education and Distance Learning programs. Students enroll for classes through the accredited institution, which enables them to use traditional college loans and grants, Military Tuition Assistance, or corporate tuition reimbursement programs to fund their training. Training available through these local partnerships include several major technical certification preparation programs. 3 *Limited transferability

5 Integrated Learning Approach New Horizons Integrated Learning is a comprehensive approach to training that guides you through all stages of your learning lifecycle. It consists of five components - Assess, Learn, Reinforce, Support, and Validate - and combines classroom and elearning products and services to create the most effective learning experience available in the industry. Some computer training providers offer only classroom training. Others offer only elearning. Only New Horizons offers fully integrated learning solutions. Choose from Classroom Learning, Mentored Learning, OnlineLIVE Learning our classrooms on the Web, or self-paced OnlineANYTIME Learning. The course content is the same regardless of delivery method. Learn more about our Integrated Learning model at CLASSROOM TRAINING MENTORED LEARNING ONLINE LIVE ONLINE ANYTIME When it comes to quality instruction in a traditional classroom setting, New Horizons is the leader. We offer more courses at more times and in more locations than any other computer training company. Businesses and individuals can choose from hundreds of desktop applications, business skills, and technical training courses in our learning centers worldwide. For larger groups, dedicated training is a cost-effective and convenient option. Whether classes are held at your location or in a New Horizons facility, our worldclass instructors will provide a training experience that exceeds your expectations while providing a costeffective and convenient solution to your training needs. Mentored Learning incorporates multiple learning methods to give students scheduling flexibility and control over their learning agenda. Students begin with a preassessment test to determine their current knowledge and skills. Then they work with a certified instructor, or Mentor, to determine their best training path. Vendor-authorized curriculum is blended with pre-recorded lecture, hands-on labs, and one-on-one mentoring to provide a comprehensive training solution. This is the ideal training environment for both the experienced IT professional with a specific learning need, or for the student who may need more focused attention. Thousands of students have taken advantage of live, expert instruction on the Web with our industry-leading, elearning offering, Online LIVE. During class, students learn from expert instructors and access live, hands-on labs where they can test their new skills on real equipment. Students may attend classes from their home, office, or on the road. Alternately, to help ensure a focused learning environment free from distractions, we offer students the ability to attend OLL classes in their local New Horizons center. In addition to openenrollment classes, the OLL platform can be used for dedicated training for organizations with a distributed workforce. For students who prefer a more independent learning approach, try Online ANYTIME. OLA offers more than 1,200 courses, ranging from highlevel technical training to basic desktop applications and business skills. Available as web-based or computerbased training, the course content is the same as our world-renowned instructorled training. Online ANYTIME is convenient and easy, and allows students to fit learning into a busy schedule. Whether in the office, at home, or on the road, courses are available any time day or night. OLA also provides userfriendly administrative features to help track progress, create custom reports, and view results. Visit our website 4

6 Why Get Certified? Information systems play a key role in nearly every business, and demand for skilled employees is growing daily. Organizations need to be assured the professionals they hire can handle real-world; technology-based responsibilities, and employees and job seekers need credentials that demonstrate these qualities. Earning a vendor or industry certification provides a blueprint for professionals to plan, implement, manage, and use those information systems. Certifications represent skill, knowledge, and experience. Industry certifications provide stepping-stones for career development and enhancement plus function as an effective tool for assessing competency. By earning an industry certification, an individual receives the recognition of professional achievement, respect of their peers and the valuable validation of skills. When you begin your training, your objective will be to gain a thorough understanding of specific skills in order to achieve industry certification. Through your education and training, you will have acquired specialized skills to advance in your career. What is the Value of Certification? Simply put, it s recognition. Recognition that you have achieved a higher level of technological expertise. Recognition that you know how to meet the technological challenges you face every day. And recognition that you are committed to your chosen profession. Industry certifications held by potential and current employees provide businesses assurance that they are employing individuals who have received high-quality, consistent training and have the ability and professionalism to handle real-world responsibilities. Why is Certification Important? The facts speak for themselves. Throughout the world, there is a need for highly skilled IT workers. The IT industry is facing some big challenges. A Gartner study states that 40 percent of operational downtime is due to operator error attributable to a significant lack of training on core systems. Wherever you are in your career, certification plays a critical role. It is proof that you are committed to staying current with the latest technologies and best practices - and that helps you remain consistently relevant in today s constantly changing technological landscape. It s a true reflection of your dedication, professionalism and real-world skills New Horizons Certification Training helps students: Enhance on-the-job performance and productivity Improve efficiency by learning optimum methods of solving technological issues Obtain advanced technical skills through hands-on, real world experience Keep up with changing technology Get an advantage in career development Not sure which certification is right for you? Schedule a career assessment with one of our Education Consultants! 5

7 Get certified. Managers and potential employers know they can entrust their projects to Microsoft Certified Professionals. These individuals have acquired critical on-the-job skills. They ve proven their commitment to professional excellence. And Managers and potential employers know they can entrust their projects to Microsoft Certified Professionals. These individuals have they ve acquired validated critical on-the-job their knowledge skills. They ve of Microsoft proven products their commitment and platforms. to professional excellence and validated their knowledge of Microsoft products and platforms. New Generation Certifications New Microsoft Generation has Certifications created a new generation of certifications based on Visit the New Generation Microsoft extensive has feedback created a from new generation you, our partners of certifications and customers, based to on even extensive better feedback Certifications from our partners website and customers, for to better prepare you for the ever-increasing demands placed on IT departments. prepare you for the ever-increasing demands placed on IT departments. information on: Certification paths are now shorter, more rigorous, and more cost-effective, resulting in professionals more quickly Certification acquiring credentials paths are now to prove shorter, their more expertise. rigorous, and more Special offers on exam fees and cost-effective, resulting in professionals more quickly acquiring training credentials Certifications to prove are targeted their expertise. to specific Job Titles or technologies, resulting in Certification deeper skill sets tools and and credentials resourcesmore relevant to specific business needs. Certifications are targeted to specific job roles or technologies, Testing locations New Generation resulting in Certifications deeper skill sets are and available credentials on Microsoft s more relevant latest technologies, to specific such as Windows 7, Windows Server 2008, Visual Studio 2008, and Microsoft SQL Server Prove your expertise while achieving Microsoft Competencies and Specializations. business needs. New Generation Certifications are available on Microsoft s latest technologies, such as Windows Server 2008, Visual Studio 2008 and Microsoft SQL Server Prove your expertise while achieving Microsoft Competencies and Specializations. Microsoft Technical Certification Microsoft Certifications Explained The program introduces three series of credentials: Master Series Master Series Microsoft Certified Master (MCM) certifications identify individuals with the deepest technical skills available on a particular Microsoft product. Professional Series Professional Series Microsoft IT Professional (MCITP) certifications highlight an IT professional s specific areas of expertise in the IT environment. Microsoft Certified Professional Developer (MCPD) certifications validate a comprehensive set of skills required to be successful on the job. Technology Series Technology Series Microsoft Certified Technology Specialist (MCTS) certifications validate an IT professional s core technical skills on specific Microsoft products Part No. X Visit the New Generation Certifications website at for information on: Special offers on exam fees and training Certification tools and resources Testing locations Visit our website 6

8 Job Profile Index As you look through this guide, you will note that a list of Related Job Titles is provided with each certification outline. This is meant to provide you with a basic understanding of the types of occupations that the certification might prepare you for, or be related to in some way. If you have questions about the duties of a particular job, you may refer to this Index for a basic job description. Please note that this Index in no way includes every responsibility, duty or requirement for a particular occupation and is only meant as a guide. Administrative Assistant As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led secretaries and administrative assistants to assume responsibilities once reserved for managerial and professional staff. Administrative assistants perform a variety of administrative and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office, plan and schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research, and disseminate information by using the telephone, mail services, Web sites, and . Executive Assistant, Office Assistant, Office Manager, Secretary Applications Developer See Developer Business Intelligence Specialist The business intelligence specialist s role is to strategically design and implement BI software and systems, including integration with databases and data warehouses. This includes selecting, blueprinting, gathering requirements, designing, and rolling out BI solutions to end users. The Business Intelligence Specialist is also responsible for ensuring high levels of BI availability through support functions and in-depth testing. Communications Specialist Communications specialists focus on the interaction between computer and communications equipment. They design, program, install and maintain voice technology systems, including switching systems, voice mail, cellular, and paging equipment. Messaging Specialist, Telecommunications Specialist Computer Support Specialist Computer support specialists provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Support specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a contract basis. Customer Support Specialist, Desktop Remote Technician, Enterprise Technician, Field Technician, PC Support Specialist, PC Technician Computer Forensic Investigator Computer forensic investigators specialize in recovering, analyzing, and presenting data from computers for use in investigations or as evidence. They determine the details of intrusions into computer systems, recover data from encrypted or erased files, and recover s and deleted passwords. Computer Operators Computer operators oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently and securely as possible. They may work with mainframes, minicomputers, or networks of personal computers. Computer operators must anticipate problems and take preventive action, as well as solve problems that occur during operations. The duties of computer operators vary with the size of the installation, the type of equipment used, and the policies of the employer. Generally, operators control the console of either a mainframe digital computer or a group of minicomputers. 7

9 Data Communication Analyst See Network Analyst Database Administrators Database administrators work with database management systems software and determine ways to organize and store data. They identify user needs and set up new computer databases. They also test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. An organization s database administrator ensures the performance of the system, understands the platform on which the database runs, and adds new users to the system. Because many databases are connected to the internet, database administrators also must plan and coordinate security measures with network administrators. Database Developer Database developers create management systems to provide effective and efficient access to information stored in databases. They provide expertise and guidance in the design, implementation and maintenance of database management systems. Database developers control the design and use of the database and they also determine the way the filing systems will be organized and accessed. An important part of this work involves implementing and controlling security procedures to protect the database from accidental or intentional damage or loss. Database developers must be good at communicating not only in computer languages, but with people as well. They not only develop the programs, but write up descriptions about them, prepare manuals, help screens, or explain the new systems in person to users. Desktop Support Technician Desktop support technicians provide technical support of desktop computers, applications and related technology. This may include the installation and testing of computer systems and peripherals within established guidelines, and assisting in the maintenance and testing of network servers, and associated equipment. Desktop Administrator Developer Developers write, test, and maintain the detailed instructions, called programs, that computers follow to perform their functions. Developers also conceive, design, and test logical structures for solving problems by computer. Job titles and descriptions may vary depending on the organization, but developers usually write programs according to the specifications given by computer software engineers and systems analysts. After engineers and analysts design software describing how it will work the programmer converts that design into a logical series of instructions that the computer can follow. In practice, developers often are referred to by the language they know, such as Java developers; or by the type of function they perform or environment in which they work for example, Web developer or applications developer. Applications Developer, Programmer, Software Developer, Systems Developer Graphic Designer / Print Designer Graphic and print designers create visual solutions to communications problems. They find the most effective way to get messages across in print, electronic, and film media using a variety of methods such as color, type, illustration, photography, animation, and various print and layout techniques. Graphic designers develop the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications. They also produce promotional displays, packaging, marketing brochures, and logos for products and businesses. Help-desk Technician Help-desk technicians respond to telephone calls and messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Help-desk technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk. Remote Support Technician Visit our website 8

10 Medical Billing/Coding Specialist Some medical records and health information technicians specialize in coding patients medical information for insurance purposes. Technicians who specialize in coding are called health information coders, medical record coders, coder/abstractors, or coding specialists. These technicians assign a code to each diagnosis and procedure, relying on their knowledge of disease processes. Technicians then use classification systems software to assign the patient to one of several hundred diagnosisrelated groups, or DRGs. In addition to the DRG system, coders use other coding systems, such as those required for ambulatory settings, physician offices, or long-term care. Medical Records Technician Every time a patient receives health care, a record is maintained of the observations, medical or surgical interventions, and treatment outcomes. Medical records and health information technicians organize and evaluate these records for completeness and accuracy. Medical records technicians assemble patients health information, ensure accuracy of data, and update patient records. They regularly communicate with physicians and other health care professionals to clarify diagnoses or to obtain additional information. Technicians regularly use computer programs to tabulate and analyze data to improve patient care, better control cost, provide documentation for use in legal actions, or use in research studies. Network Administrator Network administrators design, install, and support an organization s computer systems. They are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and internet and intranet systems. They work in a variety of environments, including professional offices, small businesses, government organizations, and large corporations. They maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to system users. These workers gather data to identify customer needs and then use the information to identify, interpret, and evaluate system and network requirements. Administrators also may plan, coordinate, and implement network security measures. Network Technician Network Architects Network architects design, test, and evaluate systems such as local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems. Systems are configured in many ways and can range from a connection between two offices in the same building to globally distributed networks, voice mail, and systems of a multinational organization. Network systems and data communications analysts perform network modeling, analysis, and planning, often requiring both hardware and software solutions. For example, a network may involve the installation of several pieces of hardware, such as routers and hubs, wireless adaptors, and cables, while also requiring the installation and configuration of software, such as network drivers. Analysts also may research related products and make necessary hardware and software recommendations. Data Communications Analyst, Network Analyst, WAN/LAN Specialists PC Hardware Technician Hardware technicians install PCs and related hardware, investigate hardware problems and perform minor system hardware and communication connection repairs. Major problems or repairs are directed to outside vendors. This is an intermediate level position usually requiring comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting. Project Manager Project managers develop requirements, budgets, and schedules for complex projects. They coordinate such projects from development through implementation, working with internal and external clients, vendors, consultants, and computer specialists. These managers are increasingly involved in projects that upgrade the information security of an organization. Security Administrator / Security Specialist Computer security specialists may plan, coordinate, and implement the organization s information security. These workers educate users about computer security, install security software, monitor networks for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crime. The responsibilities of computer security specialists have increased in recent years as cyber attacks have become more common. This and other growing 9

11 specialty occupations reflect an increasing emphasis on client-server applications, the expansion of Internet and intranet applications, and the demand for more end-user support. Software Engineers Computer software engineers apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work. The tasks performed by these workers evolve quickly, reflecting new areas of specialization or changes in technology, as well as the preferences and practices of employers. Software engineers can be involved in the design and development of many types of software, including computer games, word processing and business applications, operating systems and network distribution, and compilers, which convert programs to machine language for execution on a computer. Computer software engineers begin by analyzing users needs, and then design, test, and develop software to meet those needs. Computer software engineers must be experts in operating systems and middleware to ensure that the underlying systems will work properly. System Administrator Systems administrators are responsible for maintaining network efficiency. They ensure that the design of an organization s computer system allows all of the components, including computers, the network, and software, to work properly together. Furthermore, they monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs. Administrators also troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for future system upgrades. Administrators also may plan, coordinate, and implement network security measures. Systems Analyst All organizations rely on computer and information technology to conduct business and operate efficiently. Computer systems analysts help organizations to use technology effectively and to incorporate rapidly changing technologies into their existing systems. The work of computer systems analysts evolves rapidly, reflecting new areas of specialization and changes in technology. Computer systems analysts solve computer problems and use computer technology to meet the needs of an organization. They may design and develop new computer systems by choosing and configuring hardware and software. They may also devise ways to apply existing systems resources to additional tasks. Most systems analysts work with specific types of computer systems for example, business, accounting, or financial systems or scientific and engineering systems that vary with the kind of organization. Analysts who specialize in helping an organization select the proper system software and infrastructure are often called system architects. Analysts who specialize in developing and fine-tuning systems often are known as systems designers. Technical Support Specialist Technical support specialists respond to inquiries from their organizations computer users and may run automatic diagnostics programs to resolve problems. They also install, modify, clean, and repair computer hardware and software. In addition, they may write training manuals and train computer users in how to use new computer hardware and software. These workers also oversee the daily performance of their company s computer systems and evaluate the usefulness of related programs. Web Developer A Web developer builds and maintains complex websites. The skills of a Web developer are more expansive than that of a webmaster, who might be a simple end-user utilizing ready-made scripts to patch together a personal website. A Web developer is generally capable of writing custom scripts to accommodate a client s needs, and is either professionally trained in, or has ample personal experience working with various scripting languages. Web Designer A Web designer is the person responsible for creating the design or look and feel of web sites. The Web design supports a company s branding and message. The Web designer takes many parts into consideration when designing a website including, fonts, colors, navigation, content organization, interactivity, page layout, the flow of information from page to page, and all related technical issues. Visit our website 10

12 IT Helpdesk, Infrastructure & Networking

13 IT Helpdesk, Infrastructure & Networking HARDWARE COMPTIA A+ CompTIA A+ certification validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues, communication, and professionalism. CompTIA certifications are recognized industry standards for foundation-level information technology (IT) skills and known throughout the technology community as one of the best ways to break into IT and build a solid career. CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program s inception in CompTIA A+ IT Technician Edition This certification is targeted to individuals who work in a mobile or corporate technical environment with a high level of face-toface client interaction. Computer Support Specialist, Technical Support Specialist, PC Hardware Technician 2 exams required CompTIA A+ Essentials CompTIA A CompTIA A+ Essentials Prep CompTIA A+ IT Technician This examination will expire August 31, CompTIA A Edition This certification is geared toward those in work-related scenarios such as repair bench that emphasize computer repair and troubleshooting. Computer Support Specialist, Technical Support Specialist, PC Hardware Technician CompTIA A+ Essentials CompTIA A+ Practical Application CompTIA A+ Essentials Prep CompTIA A+ Practical Application Prep 2 exams required The CompTIA A+ exam was last updated in Releasing a new version of the exam in 2009 ensures that CompTIA A+ reflects changes in technologies and covers the latest skills needed by IT technicians. Additionally, CompTIA A+ is ISO accredited and must be reviewed and updated every three years to maintain accreditation. New Horizons currently offers training for both certification paths. Contact your local center for more information. Visit our website 12

14 IT Helpdesk, Infrastructure & Networking MICROSOFT DESKTOP OPERATING SYSTEMS MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIAN (MCDST) WINDOWS XP This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows. The MCDST credential is for IT professionals supporting the complex computing environment of small, medium, or large organizations running Windows XP OS. Computer Support Specialist, Desktop Support Technician, Help Desk Technician : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System 2261: Supporting Users Running the Microsoft Windows XP Operating System 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System 1 exam required WINDOWS VISTA AND WINDOWS 7 TECHNOLOGY SPECIALIST PATHS The Microsoft Certified Technology Specialist (MCTS) credential is for professionals who want to demonstrate in-depth knowledge and expertise in their specialized technologies. Earn multiple MCTS certifications to show your breadth of expertise across different products, or pursue just one certification. As the foundation of Windows certification, the MCTS certification (abbreviated as TS in exam titles) is a prerequisite for earning the Microsoft Certified IT Professional (MCITP) certification. MCTS: Windows Vista Business Desktop Deployment The Windows Vista MCTS deployment certification proves your expertise in deploying Windows Vista and the Microsoft Office System in a business networking environment. The Windows Vista Business Desktop Deployment MCTS certification is an ideal entry-level credential for technicians with core PC and networking knowledge : Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops 5105: Deploying Windows Vista Business Desktops Help Desk Technician, Computer Support Specialist, Desktop Support Technician 1 exam required Note: Not all courses are available at every New Horizons location. Contact your local campus for more information. 13

15 IT Helpdesk, Infrastructure & Networking MCTS: Windows Vista, Configuration The Windows Vista Microsoft Certified Technology Specialist (MCTS) certification is ideal for support technicians who install, configure, and maintain Microsoft Windows Vista network clients in a business environment. The Windows Vista Configuration MCTS certification is an ideal entry-level certification for technicians with core PC and networking knowledge : Windows Vista Client, Configuring 5115: Installing and Configuring the Windows Vista Operating System 5116: Configuring Windows Vista Mobile Computing and Applications Help Desk Technician, Computer Support Specialist, Desktop Support Technician 1 exam required MCTS: Windows 7, Configuration The MCTS: Windows 7, Configuration certification validates your ability to understand the functions and features of Windows 7 and to troubleshoot network-connectivity and applications issues. Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment : TS: Windows 7, Configuring 6292: Installing and Configuring Microsoft Windows 7 Client Help Desk Technician, Computer Support Specialist, Desktop Support Technician 1 exam required Visit our website 14

16 IT Helpdesk, Infrastructure & Networking WINDOWS VISTA AND WINDOWS 7 IT PROFESSIONAL PATHS MCITP: Enterprise Support Technician (Vista) If you support Windows Vista clients in a business environment, the MCITP Enterprise Support certification is an ideal way to prove your knowledge and advance your career. MCITP Enterprise Support Technician certification is ideal for desktop support technicians with 3 years experience as a lead desktop support technician. Desktop Support Technician, Help Desk Technician, Technical Support Specialist : PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians 5118: Maintaining and Troubleshooting Windows Vista Computers 5119: Supporting Windows Vista Computers with Desktop Images and Application Packages MCTS: Windows Vista Configuration credential and 1 exam required Upgrade your MCDST certification to earn MCTS: Windows Vista Configuration and MCITP: Enterprise Support As a Microsoft Certified Desktop Support Technician (MCDST), you can upgrade your credential to include a Microsoft Certified Technology Specialist (MCTS) certification and a Microsoft Certified IT Professional (MCITP) certification, by passing just one exam. The MCITP certification is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista : PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support 5119: Supporting the Microsoft Windows Vista Operating System and Applications 5118: Maintaining and Troubleshooting Windows Vista Computers 1 exam required; must also hold: MCDST certification MCITP: Desktop Administrator (Windows 7) If you support Windows Vista clients in a business environment, the MCITP Enterprise Support certification is an ideal way to prove your knowledge and advance your career. Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment : TS: Windows 7, Configuring 6294: Planning and Managing Windows 7 Desktop Deployments and Environments Desktop Support Technician MCTS: Windows 7 Configuration credential and 1 exam required Note: Not all courses are available at every New Horizons location. Contact your local campus for more information. 15

17 IT Helpdesk, Infrastructure & Networking MICROSOFT SERVER OPERATING SYSTEMS MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA) WINDOWS 2003 The Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows 2003 certification recognizes the specific skills associated with end user and basic network support functions. The MCSA was designed for IT professionals who want to demonstrate their competence with implementing, managing, and troubleshooting Windows 2003-based systems, including Windows.NET Server. Implementation responsibilities include installing and configuring parts of the systems. Management responsibilities include administering and supporting the systems. System Administrator, Network Administrator, Technical Support Specialist 4 exams are required Core Networking (2 exams required) : Managing and Maintaining a Microsoft Windows Server 2003 Environment : Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure 2273: Managing & Maintaining a Microsoft Windows Server 2003 Environment 2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Core Client Operating System (choose 1) : TS: Configuring Microsoft Windows Vista Client : Installing, Configuring, and Administering Windows XP Professional 5115: Installing and Configuring the Windows Vista Operating System 5116: Configuring Windows Vista Mobile Computing and Applications 2272: Implementing and Supporting Microsoft Windows XP Professional 2285: Installing, Configuring, and Administering Microsoft Windows XP Professional Elective Exam (choose 1) Multiple electives meet this certification requirement. A New Horizons Education Consultant can help you determine the appropriate elective based on your job goals. As a Microsoft Gold Certified Partner for Learning Solutions (CPLS), all of our Microsoft classes are taught by Microsoft Certified Trainers and follow Microsoft Official Curriculum. As a network, New Horizons provides Microsoft courses to thousands of students each year - more than any other company. Visit our website 16

18 IT Helpdesk, Infrastructure & Networking MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) WINDOWS 2003 The Microsoft Certified Systems Engineer (MCSE) credential shows clients and employers that you can design, implement, and administer infrastructures for business solutions based on the Microsoft 2003 Windows Server platforms. This credential also covers Active Directory, which helps organizations simplify IT management, strengthen security, extend interoperability of systems and software, and ultimately reduce costs. The MCSE credential not only equips you to manage an organization s Active Directory but to plan strategically for its future network enhancements. Individuals seeking employment as system administrators or engineers in a medium to large size organization. System Engineer, Systems Analyst 6 exams required Core Networking (4 exams required) : Managing and Maintaining a Microsoft Windows Server 2003 Environment : Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure : Planning and Maintaining a Windows Server 2003 Network Infrastructure : Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure 2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment 2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 2278: Planning and Maintaining a Windows Server 2003 Network Infrastructure 2830: Designing Security for Microsoft Networks 2279: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure Core Client Operating System (choose 1) : TS: Configuring Microsoft Windows Vista Client : Installing, Configuring, and Administering Windows XP Professional 5115: Installing and Configuring the Windows Vista Operating System 5116: Configuring Windows Vista Mobile Computing and Applications 2272: Implementing and Supporting Microsoft Windows XP Professional 2285: Installing, Configuring, and Administering Microsoft Windows XP Professional Elective Exam (choose 1) Multiple electives meet this certification requirement. A New Horizons Education Consultant can help you determine the appropriate elective based on your job goals. 40% of workers report that Microsoft certification helped them find a job or led to a promotion. Note: Not all courses are available at every New Horizons location. Contact your local campus for more information. 17

19 IT Helpdesk, Infrastructure & Networking WINDOWS SERVER 2008 TECHNOLOGY SPECIALIST PATHS Stay ahead of the game and invest in your career with a Windows Server 2008 certification! Help meet the global demand for skilled IT professionals who can support Windows Server 2008 the latest Windows Server operating system. The Microsoft Certified Technology Specialist (MCTS) credential is the foundation of Windows Server 2008 certifications and a prerequisite for earning the MCITP on Windows Server Earn all three MCTS certifications to show your breadth of expertise across different products, or pursue just one certification. Combined with hands-on experience, Windows Server 2008 certification is an excellent way to demonstrate your understanding of new features - new web tools, virtualization technologies, security enhancements, and management utilities - and inspire confidence in your readiness to evaluate, design, maintain, and troubleshoot Windows Server MCTS: Windows Server 2008 Active Directory, Configuring You work or plan to work with Active Directory and Directory Services, Active Directory server roles, certificate management, and Group Policy. System Administrator, Network Administrator, Technical Support Specialist 1 exam required : TS: Windows Server 2008 Active Directory, Configuring 6425: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (5 days) 6426: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory MCTS: Windows Server 2008 Network Infrastructure, Configuring You work or plan to work with IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services. System Administrator, Network Administrator, Technical Support Specialist : TS: Windows Server 2008 Network Infrastructure, Configuring 6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure 1 exam required MCTS: Windows Server 2008 Applications Infrastructure, Configuring You work or plan to work with Windows deployment services, terminal services, Web services, and media services. System Administrator, Network Administrator, Technical Support Specialist 1 exam required : TS: Windows Server 2008 Applications Infrastructure, Configuring 6418: Deploying Windows Server : Configuring and Troubleshooting Internet Information Services in Windows Server : Configuring and Troubleshooting Windows Server 2008 Terminal Services Visit our website 18

20 IT Helpdesk, Infrastructure & Networking WINDOWS SERVER 2008 IT PROFESSIONAL PATHS The Microsoft Certified IT Professional (MCITP) credential provides the ideal way to demonstrate your ability to use Windows Server 2008 to excel in a specific, market-relevant job role. We offer two paths: each builds on MCTS prerequisites and is relevant to professional roles in today s IT marketplace. MCITP: Server Administrator You handle day-to-day management of the server operating system, file structure, and directory services; handle software distribution and updates; monitor servers; provide tier-2 troubleshooting support; support engineering and changemanagement projects; implement auditing policy; perform vulnerability-assessment scans; and monitor logs for firewalls and intrusion-detection systems : PRO: Windows Server 2008, Server Administrator 6430: Planning and Administering Windows Server 2008 Servers Individuals who will be responsible for the operations and day-today management of an infrastructure of servers for a medium to large sized organization. System Engineer, Network Engineer, Systems Analyst, Network Analyst, Technical Consultant 1 exam required, plus: Must also earn: MCTS: Windows Server 2008 Active Directory, Configuring MCTS: Windows Server 2008 Network Infrastructure, Configuring 19