Case Study. Performance Testing of Medical Association Builder Portal. Case Study. US-based Non-profit Medical Association (Healthcare)

Transcription

1 Performance Testing of Medical Association Builder Portal US-based Non-profit Medical Association (Healthcare) Compunnel Software Group

2 Successful Web 2.0 Platform Launch with Compunnel s Performance Testing Services Our Customer Our customer is a non-profit professional healthcare membership organization with a total of five regional chapters representing more than 3,500 members across the United States. The customer implemented a collaborative portal that brings an entirely new level of Web 2.0 interactivity to individuals enabling them to collaborate and communicate their interests into a broader community of thought. The collaborative Web 2.0 is based on the framework of association builder that enables Key Opinion Leaders (KOLs) to invite and establish peer-to-peer connectivity, drive bidirectional exchange of content, and foster stronger peer-to-peer engagement to accelerate diffusion and learning around emerging science. With the release of the first association builder installation, the customer and its community of 3,500 interdisciplinary medical specialists achieved the first critical milestone in the quest to deploy a medical workspace on the internet, tailored to the needs of lipid experts worldwide. The Customer s Challenges Starting with a peer-to-peer collaboration model, the customer wanted to extend the portal to an association-to-association collaboration mode. To deliver a seamless experience to members using this portal, the customer identified that performance testing is critical to the success of the application. Key challenges that the customer faced were: Unavailability of a central team dedicated to testing business critical applications Lack of proficiency in testing leading to many test iterations and hence high resource costs Strict timelines due to aggressive launch dates Extended association-to-association model led to inability in predicting the volume of users Application was expected to be integrated with disparate external systems and hence very low platform predictability Customer at a glance: - A multi-disciplinary medical society focused on enhancing the practice of lipid management in clinical medicine. - Specialty society including physicians (MD and DO), as well as allied health clinical team members including PhD researchers, nurses, physician assistants, pharmacists, and dietitians. - Total of five regional chapters representing more than 3,500 members from across the United States. Approach to Performance Testing Compunnel defined a holistic phase-by-phase approach ensuring a standardized testing framework to deliver predictability and consistency. Our framework took a predictive approach with emphasis on detailed analysis and planning before starting the actual testing. Key milestones of our approach were: Discovery Stage - Tool identification, test bed definition, and establish performance scenarios Test Environment Setup Stage - Test bed setup, performance test script development, and baseline benchmarking Script Execution Stress and load test with incremental load Reporting - Analysis and final recommendations Best practices adopted were: Traceability from test requirements, test cases, and defects were managed in a traceability matrix Quality, productivity, effort, and schedule metrics were monitored at all stages Periodic reviews and regular customer feedback was gathered Compunnel Software Group

3 Compunnel s Performance Testing Solution Compunnel s Performance Testing Solution: Compunnel used HP LoadRunner 9.1 as an automated performance testing tool. After a preliminary analysis, Compunnel s test team set up a test environment for emulating concurrent users to put the application through user-loads. Key aspects of the Web 2.0 application that were considered during the performance testing were: The ability of the application to integrate platform services using APIs developed in-house The website was designed to be cross-browser compatible That several APIs were developed for communication with various spin-off second generation platform applications such as Client/Society Sandbox Toolbar, widgets, and mobile access Key milestones covered during the design and execution stages were: Test Bed Setup & Test Scripting Creation of Test Scenarios Selection for Performance Testing Script Development for Individual and Mixed Scenarios Script Execution with 5,000 concurrent users Analysis and report preparation Final recommendation and performance report shared with the client Application Specifications: - Programming Language: PHP Third Party Tools: FCK editor, Dolphin CMS, PhpBB, Wiki - Payment Gateway: Authorize.net - Database: MySQL OS: Linux Redhat, Apache - Test Tool: HP LoadRunner 9.1 The application was tested for: Response time of API calls with varied applications Concurrent user-load simulated from 200 to 5,000 users Time for page load at different load levels Application environment optimization and re-tests for post-optimization results Results After detailed testing and analysis, observations were shared around Average Transaction Response time, CPU: Controller and Database Server, and Memory Usage: Controller and Agent Machines Compunnel Software Group

4 Predicting system behavior and application performance to accelerate medical community partnerships - Simulated performance testing with a user-load of 200 through 5,000 users. - Accelerating API response time by an average of 22%. - Extended Web 2.0 to the realms of online medical workspace through performance testing. Test results and corrective measures were recommended to the customer for optimizing application performance Compunnel Software Group

5 Business Benefits The association builder Web 2.0 portal was a complex application. The application was intended to perform well in a peer-to-peer model and also in an association-to-association model. As a result of Compunnel s holistic performance testing solution, the customer was able to identify critical application performance bottlenecks and fine tune the application to overcome such areas. Key business benefits realized by the customer are: Due to the application performance recommendations, the customer was able to deliver a seamless experience and productive platform to its KOLs and association members The optimized application was able to support the customer s plans of expansion for regional and national chapters The customer was able to integrate with additional medical communities and establish a transparent and seamless level of exchange among scientific communities The Web 2.0 association builder collaborative portal was a huge success in the customer s quest in deploying a medical workspace on the internet Early performance testing of the association builder portal proved catalytic in transforming the idea of a strategic model to accelerate healthcare advocacy, education, and engagement into reality. - Predicting the system behavior and performance, led to optimization of the complete Web 2.0 portal. - Transformed the reputation of the medical association as thought leaders by delivering a seamless user experience and productivity results. - Reduced costs through zero downtime and ability to fix issues early Compunnel Software Group

6 The Compunnel Difference Compunnel The Right Choice Compunnel has been providing successful customer outcomes to global organizations for almost 20 years. Backed by deep domain expertise in multiple industries, we offer specialized quality assurance solutions along with exceptional project management based on processes perfected over the duration of Compunnel s existence. Compunnel provides consultative advice on the most effective approaches and ways to save on costs. We explain how we will ensure that each project is primed for success. We provide roadmap assessments and consultative guidance, discovery, design, building, deployment and operational support. Compunnel works from a foundation focused on data governance and architecture. We provide highly specialized and cost-effective teams drawing from our expert IT resources of 1,000+ worldwide. We help organizations significantly reduce costs, typically up to 40% less, with our flexible onsite and offshore model. For more information about Compunnel s Quality Assurance Services, visit call (800) or us at contactus@compunnel.com. Compunnel is a leading provider of Independent Quality Assurance and Software Testing services. For almost 20 years, we have been helping our esteemed customers, improve IT quality management and deployment, maintain control over constant changes and reduce delivery costs with our combined onsite and offshore model. Compunnel Software Group is a leading global business technology services company. Recognized for our comprehensive portfolio of technology services and outsourcing solutions, we combine extensive industry knowledge with highly tailored application development and information management services. Application Development Cloud Solutions Business Intelligence Learning Solutions IT Staffing Compunnel Software Group