Litchfield Family Practice Center FAQ s
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1 Litchfield Family Practice Center FAQ s 1. How long will it take to see my doctor? Each provider has their own staff that manages appointments. Making appointments as far in advance as foreseeable is the best way to get the exact time and date you want to come in. Our staff will make every effort to accommodate our patient's schedule and needs. 2. If I come in earlier than my scheduled appointment time, can I get in to see my doctor earlier? We try our best to stay on schedule. Even though you came in earlier, those times may be scheduled for other patients. However, if there is an unexpected opening, your doctor will work on seeing you earlier. 3. What time should I arrive for my appointment? If possible, patients should arrive 15 minutes prior to their scheduled time. This allows our check in staff to fully update all patient information and allows time for you to fill out any necessary forms. 4. Can I be seen without an appointment? Litchfield Family Practice Center patients are seen on an appointment basis. We encourage you to call to schedule an appointment with your provider. If a provider s schedule allows, we do occasionally make same day appointments. In case of a medical emergency, go directly to the nearest hospital. Page (1)
2 5. Do I have to sign in every time for an appointment? When you sign in, the nursing staff is notified that you are in the building, waiting to be seen. It is necessary for the nursing staff to know who is waiting and it is a good time for you to verify and update your information to guarantee it is accurate. 6. What do I do if I need a refill on a medication? You can either notify your pharmacy or call your provider s staff on their direct dial. 7. Can you call in a prescription without an appointment? It is our policy to fill routine prescriptions during scheduled office visits. However, factors can vary and this decision will be left to your doctor s discretion. Only he or she knows what is in your best medical interest. Your doctor will want to see you are receiving the correct medications for your medical needs. Please, be advised that there may be a charge for phone prescription service. 8. Where do I pick up my samples or written prescriptions? If you called your doctor for a written prescription or samples, you can pick them up at the front desk. Sometimes identification is requested, so please have your photo ID available. 9. How do I get my lab results? Your provider will call you or you will receive written results in the mail. Please, contact your provider if you have not received your results in seven days. 10. What does PA stand for? PA stands for Physician Assistant. PA s are licensed, board certified clinicians providing healthcare under a physician s supervision. Page (2)
3 11. What does NP or APRN-C stand for? NP stands for Nurse Practitioner and APRN-C Advanced Practice Registered Nurse Certified. These are both common acronyms for the same position. APRN-C s are licensed, board certified clinicians providing healthcare under a physician s supervision. 12. How do I get in contact with someone in case of an emergency? If you have an emergency that requires immediate medical attention, call 911 or contact St. Francis Hospital at (217) Do you bill my insurance? We accept all major insurances, including Medicare and Illinois Medicaid. At the time of your scheduled appointment, please bring your current insurance card and we will scan the card into our system. We urge you to call your insurance company to verify coverage. Knowing your insurance coverage is the best way not to receive unexpected bills. Please, be advised you are responsible for all balances after billing your insurance. If you do not have insurance coverage, payment for services are expect at the time of your visit unless other arrangements are made in advance. For more information, please call and ask for our Insurance Department for assistance. 14. Can I pay my bill in the office? Yes! You will be directed to the proper area by our front staff. We accept: Cash, Check, Debit & Credit cards (Visa, Master Card, and Discover). We will also accept you payments over the phone when you pay by credit or debit card. We can better assist you if you have all your information available when you call. 15. Whom do I call with questions about my bill? Call our Insurance Department at (217) Our staff will assist you with your billing and insurance questions. Please, have you account information ready when you call. Page (3)
4 16. When do I have to pay my co-pay? Our practice is committed to providing the best treatment to our patients and we appreciate co-pays being made at the time of service. Co-pays and deductibles are part of your contract with your insurance company. Contact your insurance company with any questions you may have regarding your coverage. 17. Why do you make a copy of my insurance card at each visit? We need current information to bill your insurance for your visit. Making a copy of your current insurance card when billing your insurance can save you time and trouble later. 18. Do I need to bring my old records with me when I come for my first visit? You can have your records forwarded to our office before your first visit or after. You must complete a form giving permission for your records to send to your new provider. Your nurse or our Medical Records staff can assist you in transferring your records. 19. Can I walk in and get copies of my medical records? You and your doctor must complete a release form first. We do charge a fee to cover the copy cost. If you request, you will be given an estimate on the charges prior to the work being done. If you have more questions, call our Medical Records at (217) Do you have female providers? Yes, we have both female and male providers to help you with your medical needs. 21. How can I be sure of total patient confidentiality? Even though federal HIPAA laws protect you, it is our duty to keep all visits and communications private. Litchfield Family Practice Center has extensive internal policies to protect your privacy. Page (4)
5 22. What if I cannot make my appointment? Do I have to call and cancel? We understand that problems do occur and you might not be able to make your scheduled appointment. If this is the case, please contact us as soon as possible to cancel your appointment. We would appreciate at least 24 hours notice. This allows us to use your appointment time for someone else that needs to be seen. 23. Do you charge for missed appointments? It is not our policy to charge for missed appointments, but if someone repeatedly misses appointments without calling, they will be charged for missed appointments and/or possibly be terminated as a patient. Please, help us serve you better by keeping your scheduled appointment. Page (5)
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Hello Advantage At UnitedHealthcare, we want you to get the most from your Medicare coverage. Our simple, all-in-one Medicare Advantage plans are designed to offer you benefits, services and tools to help
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All forms must be completed before seeing the Physician Information for Medical Records Patient s Name: Social Security #: Date of Birth: Sex: Male Female Marital Status: Single Married Divorced Widow
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NAFISA TEJPAR, M.D., F.A.C.S. 2501 N. Orange Ave, Ste 513 Orlando, FL 32804 (407) 894-1280 APPOINTMENT TIME: (Please be at the office 30 minutes before) Welcome to NAFISA TEJPAR, M.D. PA. We appreciate