e-config Installation Guidelines Version 3.0 Author: e-config Team Owner: e-config Team

Transcription

1 e-config Installation Guidelines Version 3.0 Author: e-config Team Owner: e-config Team Subject: e-config Installation Guidelines Page 1 of 51

2 Document History Revision History Date of this revision: 06-Nov-2015 Revision Revision Summary of Changes Changes Number Date marked Jan-2013 Windows 7 Upgrade installation guideline (N) Apr-2014 Add Windows 8.1 Pro install information (N) Oct-2015 Combined Windows 7 and 8.1 installation information and added e-padm 2.0 functionality Added information how to update from within e-config Updated supported software Removed XP Mode sections (N) Subject: e-config Installation Guidelines Page 2 of 51

3 Contents 1. INTRODUCTION Key things to remember HARDWARE / SOFTWARE REQUIREMENTS Minimum Hardware Requirements Software Requirements LIMITATIONS / KNOWN ISSUES Known Issues run_epadm.exe does not launch preferred web browser Uninstalling Microsoft Office 2007, 2010 or 2013 (32-bit) when e-config installed makes e- config unusable Limitations Unable to install to Windows Reserved Directories Unable to run e-config with User authority after installing to Program Files / Program Files (x86) e-config unusable with 64-bit version of Microsoft Office e-padm installation application not compatible with 64-bit Internet Explorer e-padm installation application will not load with 64-bit JRE e-config cannot be installed on Linux e-config displays an error message MFC Application has crashed when closing Unable to load e-padm in Microsoft Internet Explorer Metro browser e-config does not support touch screen interface FIRST-TIME INSTALLATION e-config Installation Use run_epadm to launch Portal Access e-padm to install Java Web Start Internet Explorer Firefox Chrome UPDATE INSTALLATION USING E-PADM e-config Update Use run_epadm to launch Portal Access e-padm to install Java Web Start Internet Explorer Firefox Chrome UPDATING INSTALL FROM E-CONFIG WITHOUT USING A PORTAL FOR E-PADM Enable check for price file updates (optional) Update and install from e-config folder on Desktop or Start Menu Program Group Check for updates Download Updates Install Updates Install now Defer Install Install Pending Updates Subject: e-config Installation Guidelines Page 3 of 51

4 6.3 Check for updates within e-config Install Updates Install now Defer Install Install Pending Updates Update from expired model or application message UNINSTALLING TROUBLESHOOTING Disk space warning message received during installation Package was removed Administration updated error in e-padm Prompted for administrator ID during installation GETTING SUPPORT Subject: e-config Installation Guidelines Page 4 of 51

5 1. Introduction The IBM Configurator for e-business (e-config) is a PC-based hardware and software configurator for IBM Power Systems, IBM z Systems, IBM System Storage, Software and Services. The suite of tools enables a user to configure multiple product lines, view all of the selections from a main view, verify product availability, view the system diagram, price the system and submit the order to manufacturing for processing. The e-config installation application (e-padm) has been updated to no longer use an embedded web page java applet and utilizes a Java Web Start (JWS) application to install e-config. Additional enhancements have been made to simplify installations and provide additional backup locations to download from in the event of an outage, minimizing the end user impact. 1.1 Key things to remember 1. As part of the new e-config release, Administrator authority is required to install e-config but is not required to run e-config. However, administrator authority will be required if utilizing the update functionality within e-config. 2. Download the latest run_epadm utility to use with the new version of e-padm. With this release of e-config, users need to download a new version of the run_epadm utility. The utility can be found at 3. A Java runtime environment (JRE) is still required to install e-config. 4. Windows 10 is under evaluation and is not an officially supported platform. Subject: e-config Installation Guidelines Page 5 of 51

6 2. Hardware / Software Requirements 2.1 Minimum Hardware Requirements Windows 8.1 Pro minimum requirements: 1.2 GHz or faster CPU with support for PAE, NX, and SSE2 (more info) 2 GB RAM 16 GB disk space for OS, 400 MB for e-config Network interface: 10 MB for LAN connection Windows 7 minimum requirements: 1.2 GHz CPU 1 GB RAM (32-bit) or 2 GB RAM (64-bit) 16 GB disk space for OS, 400 MB for e-config Network interface: 10 MB for LAN connection In order to maximize the performance of e-config, it is recommended machines should have a minimum 1.2 GHz or faster processing speed for 32-bit testing, 500MB or more of memory, and at least 2GB free space on the hard drive. 64-bit machines should have a minimum of 4 GB of memory. 2.2 Software Requirements Supported Operating System: Windows 7 Professional (32-bit) with SP1 Windows 7 Professional (64-bit) with SP1 Windows 8.1 Pro (64-bit) not including touch screen support The following operating systems are no longer supported: Windows XP Professional support ended December 31, 2013 Windows Vista Business support ended December 31, 2013 Windows XP emulation under Windows 7 Professional (e.g. XP mode) support ended December 31, 2013 e-config is not supported on other operating systems (including 32-bit and 64-bit versions of Microsoft Windows 8, Windows 8 Enterprise, Windows RT and their corresponding 8.1 editions. Windows 7 Home Starter, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Enterprise and Windows 7 Ultimate editions, any Linux distributions or OS X ). Required Software: 32-bit Java Runtime Environment (JRE) 1.8.x and 1.7.x One of the following supported 32-bit browsers: o Microsoft Internet Explorer 10.x and 11.x o Mozilla Firefox 38.x or higher o Google Chrome 42.x or higher (single user account installation) Subject: e-config Installation Guidelines Page 6 of 51

7 3. Limitations / Known Issues If having problems with the installation, read through this section to determine if your problems are addressed and follow the suggested resolution. If the problem is not addressed, contact the Help Desk. Contact information can be found at Workarounds for known issues have been included. Items identified as a limitation may not currently have a work around. The latest list of known problems can be found on the e-padm Known Problems page. 3.1 Known Issues run_epadm.exe does not launch preferred web browser Problem: The run_epadm.exe utility only launches the default browser. Cause: Older versions of run_epadm.exe only launched the default browser. The new version will allow the user to select Internet Explorer, Firefox or Google Chrome (if installed). The correct 32-bit browser version is invoked with the correct elevated privileges needed to install e-config. Resolution: Download the latest version of run_epadm.exe from the Preparations link on the e-padm site Uninstalling Microsoft Office 2007, 2010 or 2013 (32-bit) when e- config installed makes e-config unusable Problem: e-config becomes unusable after uninstalling Microsoft Office 2007, 2010 or Cause: This is caused by the shared MS Access engine being removed by the Office uninstall. Resolution: Reinstall Microsoft Office 2007, 2010 or bit version. If you are not able to reinstall Microsoft Office 2007, 2010 or 2013, install the Microsoft Access Database Engine bit redistributable package Limitations Unable to install to Windows Reserved Directories Problem: An error is received trying to install to the Windows reserved directories listed below: C:\ C:\WINNT C:\WINDOWS C:\Documents and Setting C:\Shared Folders C:\ProgramData C:\Users Subject: e-config Installation Guidelines Page 7 of 51

8 C:\Program Files * Cause: This is by design. Resolution: Install to a location other than the listed Windows reserved directories, preferably c:\econfig. *NOTE: On Windows 7 or Windows bit, C:\Program Files is only used for 64-bit applications. Users can install to C:\Program Files on 32-bit operating systems or C:\Program Files (x86) on 64-bit operating systems but will receive the following warning from e-padm: Unable to run e-config with User authority after installing to Program Files / Program Files (x86) Problem: e-config will not launch after installing to c:\program Files\ or c:\program Files (x86)\ directories in Windows 7 or 8.1 when user is logged on with non-administrator authority. Cause: Due to the enhanced security, additional user privileges are needed to run e-config from the Program Files or Program Files (x86) Windows reserved directories. Resolution: If it is necessary to run e-config while logged on with normal user level authority, install to a location other than c:\program Files\ or c:\program Files (x86)\. The default installation location recommended for e-config is c:\econfig e-config unusable with 64-bit version of Microsoft Office Problem: e-config will not install when 64-bit Microsoft Office is installed or e-config becomes unusable after 64-bit version of Microsoft Office is installed. Cause: There are several known conflicts with the 64-bit version of Microsoft Office and applications that are part of the core underlying technology used in e-config. Please see for information on known compatibility issues. This issue can also be caused by having the Microsoft Access database engine (x64) installed on the machine. Resolution: Uninstall the 64-bit Microsoft Office (or Microsoft Access database engine (x64)) and install a 32-bit version of Microsoft Office. Subject: e-config Installation Guidelines Page 8 of 51

9 3.2.4 e-padm installation application not compatible with 64-bit Internet Explorer Problem: e-padm application will not load or operate correctly when a 64-bit version of Internet Explorer is used. Cause: e-padm is a 32-bit application and only works with 32-bit browsers. Resolution: Launch e-padm using a 32-bit browser e-padm installation application will not load with 64-bit JRE Problem: The e-padm application will not load or operate correctly when a 64-bit version of a Java Runtime Environment is installed. Cause: e-padm is a 32-bit application and only works with the 32-bit JRE versions. Resolution: Uninstall the 64-bit JRE and install a 32-bit JRE e-config cannot be installed on Linux Problem: The e-config application cannot be installed on Linux. Cause: e-config is built around technologies that utilize the Microsoft Windows operating systems and cannot run natively on Linux. Resolution: On your Linux machine, install e-config within a virtual client running a supported Microsoft operating system e-config displays an error message MFC Application has crashed when closing Problem: The e-config application may display an error message MFC Application has crashed when user chooses to close e-config by using the windows-close button (found at the top right corner of the e-config window). Cause: Intermittent problem is caused by application timing issue where application closes before all memory is released. Resolution: This does not cause any data loss as problem is happening during application exit. User can relaunch e-config and continue to work Unable to load e-padm in Microsoft Internet Explorer Metro browser Problem: Unable to load e-padm in Microsoft Internet Explorer Metro browser. Cause: Microsoft Internet Explorer has two interfaces, Desktop Mode and Windows Store Mode (also known as Metro). Plugins like Java, Flash, Silverlight and others, are only supported in Desktop Mode. Microsoft Internet Explorer Windows Store Mode does not support plug-ins. This interface was created to be plugin free. Subject: e-config Installation Guidelines Page 9 of 51

10 Resolution: Use Microsoft Internet Explorer in Desktop Mode e-config does not support touch screen interface Problem: Unexpected behavior on workstations utilizing touch screen interface. Cause: e-config core components do not support touch screen interface. Resolution: Known limitation. Please see workstation requirements for supported operating systems. Subject: e-config Installation Guidelines Page 10 of 51

11 4. First-time Installation The following instructions are intended for users that are installing e-config for the first time. Users that have uninstalled e-config but are reinstalling on the same machine will go through the same steps as a First-time installation. If installing on Windows 8.1, two versions of Internet Explorer are installed by default; the standard, desktop version and the Windows Store Apps version (also known as Metro Apps). There are known limitations with Java applications running in Windows Store Apps version. The run_epadm.exe tool can be downloaded using either type of Internet Explorer browser but all installations must be done using the Desktop version of Internet Explorer. 4.1 e-config Installation Users should continue to use their normal portals to install e-config. Access instructions can be found at A Java Runtime Environment must be installed prior to starting the installation. Please see supported version in Section Use run_epadm to launch Portal 1. Logon to the machine with Administrator authority. 2. Login to portal (PartnerWorld, Partner Commerce /Servers, IBMLink, Worksmart, etc.) and navigate to the e-config installation page. LAN users will continue to connect to their local network. 3. Select the Preparations link in the left navigation bar. 4. Select the link For Windows 7 Professional and Windows 8.1 Pro Users and download the file run_epadm.exe. Subject: e-config Installation Guidelines Page 11 of 51

12 NOTE: Users may have an earlier version of run_epadm.exe installed. With this release of e- config the existing run_epadm.exe should be replaced with the latest version from this location. 5. Close your browser. 6. Double click on the file run_epadm.exe. 7. Click Yes on the User Account Control message. Subject: e-config Installation Guidelines Page 12 of 51

13 8. Select the browser you prefer to use and click OK. Only installed, supported browsers will be displayed in the selection list. 9. In the browser window that is opened, login to portal (PartnerWorld, Partner Commerce / Servers, IBMLink, Worksmart, etc.) and navigate to the e-config installation page Access e-padm to install 1. Ensure steps in Use run_epadm to launch section have been completed before continuing. Subject: e-config Installation Guidelines Page 13 of 51

14 2. Select Install/Update on the e-padm page. 3. Select download location. NOTE: New Function for all Americas users and Asia Pacific /South Business Partners 4. Click Continue. Subject: e-config Installation Guidelines Page 14 of 51

15 5. New Function Click Continue again to launch the e-padm java application Java Web Start 1. Ensure steps in Access e-padm to install section are completed before continuing. 2. Launch Java Web Start. NOTE: Depending on the browser used, launching the Java Web Start application will be different Subject: e-config Installation Guidelines Page 15 of 51

16 Internet Explorer A. Click Allow on the Security Warning message for older versions of Java. B. Select Open with Java Web Start Launcher (default). C. Check Do this automatically for files like this from now on. D. Click OK. E. Click Run on the Do you want to run this application? message Firefox A. Select Open with Java Web Start Launcher (default). B. Check Do this automatically for files like this from now on. Subject: e-config Installation Guidelines Page 16 of 51

17 C. Click OK Chrome NOTE: Recent changes in Google Chrome prohibit JNLP files from being run automatically. If using Chrome, these steps will be necessary every time launching e-padm. A. Click the drop down arrow on the downloaded JNLP file (found in the bottom of the browser window). B. Select Open. Subject: e-config Installation Guidelines Page 17 of 51

18 C. Click Run on the Do you want to run this application? message. 3. After launching the e-padm java application, select models and price files you would like to install. Subject: e-config Installation Guidelines Page 18 of 51

19 4. After models and prices are selected, click the Install/Update button. 5. Select the installation path and click OK. 6. Once installation completes, click OK on the reboot message. Subject: e-config Installation Guidelines Page 19 of 51

20 7. Click Close button to close the browser. 8. Reboot system. Subject: e-config Installation Guidelines Page 20 of 51

21 5. Update Installation using e-padm The following instructions are intended for users that have upgraded to the new version of e-config ( d or higher) and continue to update their models, prices and base code without uninstalling e-config. 5.1 e-config Update Users should continue to use their normal portals to install e-config. Access instructions can be found at A Java Runtime Environment must be installed prior to starting the installation. Please see supported version in Section 2.2. The utility run_epadm.exe is downloaded to the local system. Download the latest version of run_epadm.exe from the Preparations link on the e-padm site. NOTE: Users may have an earlier version of run_epadm.exe installed. With this release of e-config the existing run_epadm.exe should be replaced with the latest version (1.5) Use run_epadm to launch Portal 1. Double click on the file run_epadm.exe. 2. Click Yes on the User Account Control message. Subject: e-config Installation Guidelines Page 21 of 51

22 3. Select the browser you prefer to use and click OK. Only insalled, supported browsers will be displayed in the selection list. 4. In the browser window that is opened, login to portal (PartnerWorld, Partner Commerce /Servers, IBMLink, Worksmart, etc.) and navigate to the e-config installation page Access e-padm to install 1. Ensure steps in Use run_epadm to launch section have been completed prior to continuing. Subject: e-config Installation Guidelines Page 22 of 51

23 2. Select Install/Update on the e-padm page. 3. Select download location. 4. Click Continue. Subject: e-config Installation Guidelines Page 23 of 51

24 5. New Function Click Continue again to launch the e-padm java application Java Web Start 1. Ensure steps in Access e-padm to install section have been completed prior to continuing. 2. Launch Java Web Start. NOTE: Depending on the browser used, launching the Java Web Start application will be different. Subject: e-config Installation Guidelines Page 24 of 51

25 Internet Explorer A. Click Allow on the Security Warning message for older versions of Java. B. Select Open with Java Web Start Launcher (default). C. Check Do this automatically for files like this from now on. D. Click OK. E. Click Run on the Do you want to run this application? message Firefox A. Select Open with Java Web Start Launcher (default). B. Check Do this automatically for files like this from now on. Subject: e-config Installation Guidelines Page 25 of 51

26 C. Click OK. D. Click Run on the Do you want to run this application? message Chrome NOTE: Recent changes in Google Chrome prohibit JNLP files from being run automatically. If using Chrome, these steps will be necessary every time launching e-padm. Subject: e-config Installation Guidelines Page 26 of 51

27 A. Click the drop down arrow on the downloaded JNLP file (found in the bottom of the browser window). B. Select Open. C. Click Run on the Do you want to run this application? message. Subject: e-config Installation Guidelines Page 27 of 51

28 3. If new updates are available, those packages will show NEW next to them. Click the Install/Update button. 4. Once installation completes, click Close button to close the browser. Subject: e-config Installation Guidelines Page 28 of 51

29 6. Updating install from e-config without using a portal for e-padm The application must be installed through an authorized portal using e-padm in order to use the update functionality within e-config. Users will be required to re-authenticate with the portal every 186 days by logging in to their portal and performing an update using e-padm. This will reset the authentication period to allow users to receive additional e-config updates from within e-config. By default, only installed packages will be updated. If additional packages, such as different price files, are required, users will need to go to their authorized portal and select the files to download. Users can continue to work in e-config while the download process is running. Special note for users with Multiple Portal Profiles Users with multiple portal login profiles, such as different company country associations, will need to remember that updates from within e-config will use the last profile information that was used to access e- padm to update e-config from the portal. Currently the e-padm install is limited to saving information for only the last executed profile. This means that the update from within e-config would use that same profile information until it is changed by another login. If user is not sure which profile is current, they should update e-config using their e-config portal. 6.1 Enable check for price file updates (optional) Due to different network speeds, bandwidth limitations, and daily price changes, an option was added to turn off price updates when checking to see if updates to e-config are available for install. Due to daily price changes, price packages may be available for install every day. However, users may prefer to update the models and price files only when a new model update is available instead of updating their install every day to receive price file updates. For this reason, the Allow Price Update option is disabled by default during check for updates. It will be necessary to update this setting to receive price updates when there is no change to the models or e-config application code. This setting can be changed at any time. 1. Launch e-config. 2. On the SCPortfolio dialog, select Leave customer blank then click OK. 3. Select Profiles > User Profile. Subject: e-config Installation Guidelines Page 29 of 51

30 4. In the Check for Updates section, check Allow Price Update to receive price updates. 5. Click OK to save changes. 6.2 Update and install from e-config folder on Desktop or Start Menu Program Group Check for updates 1. Open the e-config program group on the desktop or from the Start Menu. Subject: e-config Installation Guidelines Page 30 of 51

31 2. Double click the Update icon. 3. Select Yes on the User Account Control message for startepadm. 4. Click OK to check for internet connection. 5. After verifying internet connectivity, a message will be displayed if any updates are available. NOTE: User will have an option to install the downloaded files at a later time. Subject: e-config Installation Guidelines Page 31 of 51

32 A. If no updates available, click OK on message. B. If updates available and the user does not want to download now, click No on e-config updates message. C. If updates available and user does want to download now, click Yes on e-config updates message Download Updates Users can continue working in e-config while the updates files are downloaded. 1. Ensure steps in the Check for Updates section have been completed prior to continuing. 2. Click Yes on the e-config updates message. Subject: e-config Installation Guidelines Page 32 of 51

33 3. After available updates have been downloaded, either install now or defer until next e-config invocation. See Install Updates section for additional information Install Updates Install now A. To install now, select Yes on the e-config updates message. NOTE: The installation process may take several minutes depending on the packages that are available for installation. B. Pending updates installed. Click OK on Installation has completed message. C. e-config is now updated latest updates. Subject: e-config Installation Guidelines Page 33 of 51

34 Defer Install A. To defer the installation until the next e-config launch, select No on the e-config updates message. B. Click OK on Updates will be installed on the next e-config invocation message Install Pending Updates A. To trigger check for pending updates, close and reopen e-config. (e-config must be closed to install pending updates and will be reopened once the installation has completed.) B. To install pending updates, click Yes. C. Click Yes on the User Account Control message for startepadm. NOTE: Before installing, an additional check for updates will be performed, and updated packages downloaded, to ensure the user has the most current version of e- config. Subject: e-config Installation Guidelines Page 34 of 51

35 D. Click OK on No newer updates message. If pending updates are found, it is suggested that the newer updates are downloaded prior to installation by clicking Yes on the following message. NOTE: The installation process may take several minutes depending on the packages that are available for installation. Subject: e-config Installation Guidelines Page 35 of 51

36 E. Click OK on e-config installation completed successfully message. F. e-config launched with the most current updates. 6.3 Check for updates within e-config The check for updates function can be accessed both by the toolbar by selecting the Check for updates icon or from the menu by selecting Help > Check for updates. NOTE: Users can continue working within e-config while updates are being downloaded. Subject: e-config Installation Guidelines Page 36 of 51

37 1. Click Yes on the e-config updates message. 2. After available updates have been downloaded, either install now or defer until next e-config invocation. See Install Updates section for additional information Install Updates Install now A. To install now, select Yes on the e-config updates message. Subject: e-config Installation Guidelines Page 37 of 51

38 B. Click OK on e-config running message. C. Click OK on e-config update message. D. Save changes to portfolio or select No to close e-config and install immediately. Subject: e-config Installation Guidelines Page 38 of 51

39 E. Pending updates installed. Click OK on Installation has completed message. F. e-config will open automatically Defer Install A. To defer the installation until the next e-config launch, select No on the e-config updates message. B. Click OK on Updates will be installed on the next e-config invocation message Install Pending Updates A. If e-config open, close e-config. B. To install updates, launch e-config. C. To install pending updates, click Yes. NOTE: If No is selected, the pending updates will be applied on the next launch of e- config and cannot be deferred. Subject: e-config Installation Guidelines Page 39 of 51

40 D. Click Yes on the User Account Control message for startepadm. NOTE: Before installing, an additional check for updates will be performed, and updated packages downloaded, to ensure the user has the most current version of e- config. E. Click OK on No newer updates message. Subject: e-config Installation Guidelines Page 40 of 51

41 F. Click OK on e-config installation completed successfully message. G. e-config launched with the most current updates. 6.4 Update from expired model or application message If the application and/or models have expired, users will now be able to update e-config directly from the expiration warning message. 1. To update e-config now, click Yes on the warning message that e-config or the installed models have expired. or Subject: e-config Installation Guidelines Page 41 of 51

42 2. Click Yes on the User Account Control message for startepadm. NOTE: e-config will be opened after clicking Yes on the User Account Control message. Subject: e-config Installation Guidelines Page 42 of 51

43 3. The server will be checked for new packages and download them to the machine. A message will be displayed that the downloading has completed. 4. To install the updates now, follow the steps in the Install Now section. 5. To defer the updates, follow the steps in the Defer Install section. Subject: e-config Installation Guidelines Page 43 of 51

44 7. Uninstalling Although the application can be uninstalled from the Uninstall icon in the e-config folder, the recommended method is to uninstall through e-padm. This will ensure that both e-config and e-padm files are removed from the system. The utility run_epadm.exe is downloaded to the local system. Download the latest version of run_epadm.exe from the Preparations link on the e-padm site. 1. Logon to the machine with Administrator authority. 2. Double click on the file run_epadm.exe. 3. Click Yes on the User Account Control message. Subject: e-config Installation Guidelines Page 44 of 51

45 4. Select the browser you prefer to use and click OK. Only installed, supported browsers will be displayed in the selection list. 5. In the browser window that is opened, login to portal (PartnerWorld, Partner Commerce /Servers, IBMLink, Worksmart, etc.) and navigate to the e-config installation page. 6. Select Install/Update on the e-padm page then click Continue. Subject: e-config Installation Guidelines Page 45 of 51

46 7. Click Uninstall button. 8. Click Yes to Confirm uninstall. Subject: e-config Installation Guidelines Page 46 of 51

47 9. Do not close e-padm while the uninstall process is running. NOTE: The more packages that were installed initially, the longer it will take to uninstall. 10. Select Yes to preserve Profile settings or No to remove Profile settings. Subject: e-config Installation Guidelines Page 47 of 51

48 11. Click Close button to close the browser. Subject: e-config Installation Guidelines Page 48 of 51

49 8. Troubleshooting The troubleshooting section contains a list of common problems that may occur during the installation process. 8.1 Disk space warning message received during installation Problem: After starting the installation, a message is received that there is not enough disk space for the installation. Resolution: Stop the installation, free up disk space then continue the installation. The space that is calculated is an approximate total for installing all selected models, prices and base code as well as backing up the database. 8.2 Package was removed Administration updated error in e-padm Problem: Error message Package xxxxx was removed from local disk! Administration is updated. Cause: e-config was uninstalled via the uninstall icon or shortcut and not through e-padm as recommended. When e-padm is loaded, the e-padm control file can no longer find the expected packages installed on the system. Resolution: Click through OK on each message until the e-padm application is displayed. Subject: e-config Installation Guidelines Page 49 of 51

50 8.3 Prompted for administrator ID during installation Problem: When running the installation in e-padm, user is prompted to enter an Administrator ID and password several times during the installation on Windows 7 or Windows 8.1. Even with entering the administrator password multiple times, the installation does not complete correctly. Cause: The browser was not launched with the correct permissions to install to the machine. Resolution: Cancel the current installation. Launch the web browser with the run_epadm.exe utility that can be found on the Preparations page in e-padm and start the installation again. Subject: e-config Installation Guidelines Page 50 of 51

51 9. Getting Support To get support for any issues you may run into during the installation process; contact the e-config Help Desk. Contact information can be found on the e-config home page under the Support link. END OF DOCUMENT Subject: e-config Installation Guidelines Page 51 of 51