Browser Document 2013

Transcription

1 Minimum Internet Banking Requirements Operating System Windows XP, 7, 8 Mac OSX 10.5 and higher Web Browser Microsoft Internet Explorer Internet Explorer versions 9.0 and higher. Download from Mozilla Firefox Firefox versions 27 and 28. Download from Safari Safari versions 5.0 and higher. Download from ***Only the above browsers are fully supported. Although other browsers may be used, they may not function properly. As we add new features and enhancements, older browser versions may not support these new standards. Upgrading to a new version will enhance your security and experience. If you are experiencing issues accessing online banking we recommend updating to one of the mentioned browsers above. 1 P age

2 Browser Troubleshoot Steps ***In addition to upgrading, we also recommend going through the below browser troubleshooting steps. Click on the version of the browser to open the help document and follow all the steps. Firefox Browser Settings Firefox 27 Firefox 28 Internet Explorer Browser Settings Internet Explorer 10 Internet Explorer 11 Safari Browser Settings Safari 5 Safari 6 2 P age

3 2.00 Firefox 27 Browser Settings 2.01 Opening the Options Menu Step 1 Press <ALT> + <T> to activate the Tools dropdown and then open the Options menu. <ALT>+<T> works even if the toolbar is hidden and is not showing the File Edit View dropdown options. Step 2 Select Options from the bottom of the list Pop ups Step 1 To create a pop up exception and leave the pop up blocker on click the Exceptions button to the right of Block Pop up windows. Then add the following websites to the Exceptions list: net.com [Click Allow after each entry] Step 2 To completely turn off popup blocker on the Content tab, uncheck the box for Block Pop up windows. 3 P age

4 2.03 Enabling Cookies Step 1 Go to the Privacy tab Step 2 Under the History section make sure Firefox will Use Custom settings for history is selected. Step 3 Verify Accept cookies from sites and Accept third party cookies are checked Clearing Cookies Step 1 From the Privacy tab click on the button to Show Cookies. Step 2 Select the option to Remove All Cookies 4 P age

5 2.05 Clearing Cache Step 1 Click on the Advanced tab. Step 2 Go to the Network sub tab. Step 3 Click on the button next to Cached Web Content that says Clear now Firefox 28 Browser Settings 2.11 Opening the Options menu Back to TOP Step 1 Press <ALT> + <T> to activate the Tools dropdown. <ALT>+<T> works even if the toolbar is hidden and is not showing the File Edit View dropdown options. Step 2 Select Options from the bottom of the list Pop ups Step 1 To create a pop up exception and leave the pop up blocker on, click the Exceptions button to the right of Block Pop up windows. Then add the following websites to the Exceptions list: net.com 5 P age

6 net.com net.com [Click Allow after each entry] Step 2 To completely turn off popup blocker on the Content tab, uncheck the box for Block Pop up windows Enabling Cookies Step 1 Go to the Privacy tab Step 2 Under the History section make sure Firefox will Use Custom settings for history is selected. Step 3 Verify Accept cookies from sites and Accept third party cookies are checked Clearing Cookies Step 1 From the Privacy tab click on the button to Show Cookies. 6 P age

7 Step 2 Select the option to Remove All Cookies 2.15 Clearing Cache Step 1 Click on the Advanced tab. Step 2 Go to the Network sub tab. Step 3 Click on the button next to Cached Web Content that says Clear now. Back to TOP 7 P age

8 3.00 Internet Explorer 9 Browser Settings 3.01 Open Tools Internet Options Menu Step 1 Click on Tools at the top of the browser window or press <ALT>+<T> Step 2 From the drop down options choose Internet Options Delete Cache and Cookies Step 1 Under the Browsing History section click Delete. Step 2 Select the following Preserve Favorites website data Temporary Internet Files Cookies History and Form data [Form data may be optional] 8 P age

9 Step 3 Click Delete **This may take some time. To the right is a screenshot of what you will see Update Navigation Settings Step 1 From the Internet Options Window click on the Security tab. Step 2 Click on the Earth icon. Step 3 Click on Custom level. Step 4 Make sure reset custom settings is set to Medium High and if not, select it and press the reset button and then click Yes. Step 5 Click Custom level. Step 6 About 2/3 down in the list you will see an option that says Navigate windows and frames across different domains. Make sure it is enabled and click on OK. *** A shortcut for this is to press the letter <N> on the keyboard and it should go directly to it. 9 P age

10 Step 7 Click Yes at the next java prompt Step 8 Stay on the Security tab and click on the Trusted Sites icon [green check mark]. Step 9 Follow steps 3 6 above. Step 10 Click on the Sites button. Step 11 Enter the following 2 sites in trusted sites [top box] net.com net.com net.com Step 12 Click Close Update Cookie Handling Step 1 Click on the Privacy tab. Step 2 Click Advanced. Step 3 Make sure Override automatic cookie handling and Always allow session cookies are checked. Step 4 First and Third Party Cookies should both say Accept. Step 5 Click OK Update Compatibility View Settings Step 1 Go to the Tools drop down menu. Step 2 Click Compatibility View Settings. 10 P age

11 Step 3 Make sure display all websites in Compatibility View is checked. Step 4 Click Close. Back to TOP 3.10 Internet Explorer 10 Browser Settings 3.11 Open Internet Options Step 1 Click on Tools or press <ALT>+<T> Step 2 From the drop down options menu choose Internet Options. 11 P age

12 3.12 Delete Browsing History Step 1 Under the Browsing History section click Delete. Step 2 Select the following Preserve Favorites website data Temporary Internet Files Cookies History and Form data [Form data may be optional] Step 3 Click Delete **This may take some time. Below screenshot of what you will see. 12 P age

13 3.13 Update Navigation Settings Step 1 From the Internet Options Window click on the Security tab. Step 2 Click on the Earth icon. Step 3 Click on Custom level. Step 4 Make sure reset custom settings is set to Medium High and if not, select it and press the reset button and then click Yes. Step 5 Click Custom level. Step 6 About 2/3 down in the list you will see an option that says Navigate windows and frames across different domains. Make sure it is enabled and click on OK.. *** A shortcut for this is to press the letter <N> on the keyboard and it should go directly to it. Step 7 Click Yes at the next java prompt 13 P age

14 Step 8 Stay on the Security tab and click on the Trusted Sites icon [green check mark]. Step 9 Follow steps 3 6 above. Step 10 Click on the Sites button. Step 11 Enter the following 2 sites in trusted sites [top box] net.com net.com net.com Step 12 Click Close Update Cookie Handling Step 1 Click on the Privacy tab. Step 2 Click Advanced. Step 3 Make sure Override automatic cookie handling and Always allow session cookies are checked. Step 4 First and Third Party Cookies should both say Accept. Step 5 Click OK Update Compatibility View Settings Step 1 Go to the Tools drop down menu. Step 2 Click Compatibility View Settings.. 14 P age

15 Step 3 Make sure display all websites in Compatibility View is checked. Step 4 Click Close. Back to TOP 3.20 Internet Explorer 11 Browser Settings 3.21 Update Compatibility View Settings Step 1 Check compatibility view settings to ensure pages display properly. Step 2 To open the tools menu press <ALT>+<T> Step 3 If you are unable to see the tool menu at this point, you should try switching from Metro Mode to Desktop Mode on the browser. ** Windows 8 only** a. Click on the wrench next to the address bar. If the address bar is not showing press the <Windows Key> and the <Z> key on the keyboard at the same time. This should bring up the address bar. b. Once the wrench is showing click on it and then choose the option to View on the desktop c. Open the tools menu press <ALT>+<T> 15 P age

16 Step 4 Click on Compatibility View Settings. Step 5 Check the box for Display all websites in compatibility view. Step 6 Click Close. ***This should resolve issues with blank or white pages when clicking on links within Online Banking Delete Browsing History Step 1 Open the Tools Menu and choose the option for Internet Options. Step 2 Click on the Delete button under the Browsing History section. 16 P age

17 Step 3 Make sure that the following are checked a. Preserve Favorites Website Data b. Temporary Internet files and website files c. Cookies and website data d. History Step 4 Click Delete at the bottom of the page. It may take some time for the files to be deleted 3.23 Update Navigation Settings Step 1 From the Internet Options window click on the Security tab at the top of the page. Step 2 Click on Custom level. Step 3 Make sure the setting for Navigate windows and frames across different domains is set to enable. ***A shortcut for this is to press the letter <N> on the keyboard and it goes right to it. Step 4 Click on OK. 17 P age

18 Step 5 Click on the green check mark for Trusted Sites and click on Sites Step 6 Add the following websites to Trusted Sites a. net.com b. net.com c. net.com Step 7 Click on the Privacy tab. Step 8 Click on Advanced. Step 9 Make sure Override automatic cookie handling and Always allow session cookies are checked. Step 10 First and Third Party Cookies should both say Accept. Step 11 Click OK to close. Step 12 Click Apply and then OK to close the Internet Options window. Back to TOP 4.00 Safari 5 Browser Settings 4.01 Clear Cache Step 1 Click Safari Step 2 Click Empty Cache. Step 3 Click Empty on the confirmation screen. 18 P age

19 4.02 Clear Cookies and Cookie handling Step 1 Click Safari. Step 2 Click Preferences. Step 3 Click the Security tab. Step 4 In the accept cookies section make sure only from sites I visit block cookies from third parties and advertisers are selected. Step 5 Click on Show Cookies and delete all cookies Reset Safari Step 1 Click Reset Safari from the Safari menu. Step 2 Make sure the following are selected and click the Reset button. 19 P age

20 Back to TOP 4.10 Safari 6 Browser Settings 4.11 Delete Cache and Cookies Step 1 Open the Preferences menu press <CTRL> + <,> [Comma]. Step 2 Select the Privacy tab. Step 3 Click on the button Remove all Website Data. Step 4 Click on Remove now when the confirmation page appears Enable Cookies Step 1 From the Privacy tab, under Block Cookies make sure Never is selected Check Popup Blocker, Java, and Plugins Step 1 From the Security tab make sure all items are checked except Block pop up windows. 20 P age

21 Back to TOP Commonly Asked Questions Do I need to enable JavaScript? You need a web browser that supports Java Scripting. Without it, some pages will not work as designed. We recommend you enable JavaScript for optimal interaction on our website. Can I use browsers that are in beta testing to access Online Banking? To ensure maximum security of information and proper operation of our product, beta software is not recommended for use with Online Banking. Beta software is experimental and is consistently undergoing changes. We are consistently monitoring and testing browsers and can only recommend final released versions of new browsers and operating systems. I received a message saying the security certificate for this site has expired? How do I correct this? Security certificates are valid for specific date ranges. If the month or year on your computer is not accurate, it may cause your browser to display a message that the security certificate has expired or is not yet valid. Check the date settings on your computer and make sure to adjust them to reflect the correct month and year. Why does a link not work? If you click on a link that does not work, the reason could be that you are blocking pop up windows. You may need to disable pop up blocker. Why am I getting an exceptionally slow response? The problem is evident when a page takes a long time to load, or your connection times out. This problem can affect anyone. Try clearing cache, cookies, and temporary files. How do browser add ons affect my browser experience? When an add on, such as a toolbar, is installed on your computer, it becomes part of your browser and operating system. If you have a mal functioning add on this can affect the performance of your computer. In addition, multiple add ons can cause your internet to perform slower than normal. Back to TOP 21 P age

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