Develop and maintain successful and positive working relationships with other community, statutory and voluntary agencies and partners in the area.

Transcription

1 Job Title: Based at: Services Manager Bromsgrove Office Geographical area: Worcestershire Reports to: Operations Manager Job Purpose: To create, manage, develop and deliver successful Bromsgrove Rural Rides and community services for older people linking in with local RVS social groups and clubs, and other networks and partnerships. Develop and maintain successful and positive working relationships with other community, statutory and voluntary agencies and partners in the area. To ensure sustainable funding is identified and budgets managed in line with policy and requirements. Including fundraising activities and income. To ensure that the promotion and awareness of RVS and its services are delivered in line with the Royal Voluntary Service mission, service plan and contracts in order to achieve key performance targets. Key Responsibilities 1. To ensure the Worcestershire Rural Rides service and other contractual requirements are fully met, and all services and resources operational and in place and within budget. 2. To raise awareness of RVS and its services and promote at local level. Engage in relevant voluntary and statutory sector forums as required to promote RVS and share best practise 3. To develop, manage and deliver new and existing services ensuring all targets, quality standards, safeguarding and safe and well measures for service users and volunteers are in place and adhered to. 4. Responsible for monitoring and reporting of service specific budgets, income and expenditure, including fundraising targets, work within budgetary constraints as agreed with Operations

2 5. To ensure evaluations, surveys and newsletters for service users, volunteers, staff and commissioners are completed, feedback as appropriate and delivered on time as required. 6. Identify and map other organisations, contacts, and services in support of older people in the area. Identify any gaps in service need. 7. Responsible for the recruitment, development, supervision, motivation and day to day line management of staff (where appropriate), adhering to company policies and standards. 8. Responsible for the recruitment, development, supervision, motivation and day to day line management of all volunteers who will support services, hub and staff activities, adhering to company policies and standards. 9. Introduce and offer a menu of community volunteer roles for new and existing volunteers. 10. To ensure all compliance and other training is planned, provided, delivered and recorded and that all personnel and staff are and volunteers are able to access. 11. To ensure agreed standards of customer service are met, as set out in the Service Plan and contract 12. Ensure regular volunteer support, information sharing and surveys take place including the set up and support of a service user advisory group 13. Develop and maintain relationships with key local contacts (e.g. Local Authorities, local Health staff, Voluntary Organisations, internal partners) as agreed with the Operations Manager in order to develop and promote awareness of RVS 14. Comply with associated statutory standards, policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial Controls etc. 15. Support with duties including maintaining collation of information, monitoring activity and targets, providing timely reports to funders and others as required, the management Information Systems, data entry, dealing with correspondence, answering calls etc. 16. Provide management support to other services within the hub and deputise for the Operations Manager as required.

3 17. Self development of technical skills and behavioural competencies that is relevant to the role of Service Manager or any role that the post-holder aspires to. 18. To undertake any other reasonable duties commensurate with the purpose and remit of the post and agreed with the Operations Manager. 19. Travel throughout Worcestershire and on occasion further afield. Access to a car and clean driving license and DBs essential Knowledge, Skills and Experience Education Good level of education to GCSE or beyond Willingness to undertake training and continuing professional development Experience Substantial knowledge and experience of developing and maintaining general administrative systems, processes of using information technology to support these systems such as databases and spread sheets Experience of managing and supporting volunteers and volunteer-led support groups including experience of recruiting, inducting, training and managing volunteers Experience of managing people and teams including leadership, recruitment, training, supervision and management of workloads and performance Experience of successfully developing and leading projects or services including developing project plans, monitoring and reporting performance against targets and budgets Experience of delivering to tight deadlines and working under pressure Experience of working with, monitoring and reporting on budgets Skills and Abilities Demonstrate proficiently in using industry standard IT systems to a moderate/high level (e.g. Microsoft Office, , Internet, etc) / Desirable Desirable

4 Demonstrate a sound level of literacy and numeracy skills sufficient to produce complex performance reports and to create documents, letters and newsletter articles Ability to create and provide comprehensive monitoring and performance reports Demonstrate effective management skills in planning and practise Demonstrate excellent interpersonal and communication skills sufficient to deliver formal presentations, talks and meetings Demonstrate self-motivation and a willing to deliver a challenging workload successfully and to a high standard Desirable Behavioural Competencies Competency Leading and Supervising Working with People Adhering to Principles and Values Definition Provides clear direction; motivates and empowers others; recruits, inducts, supervises and manages staff and volunteers of a high calibre; provides staff and volunteers with development opportunities and coaching; sets appropriate standards of behaviour and manages any conflict/difficult situations. Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Effectively challenges and manages any conflict in an assertive and confident manner. Upholds the ethics and values of the Royal Voluntary Service; demonstrates personal integrity; promotes and defends diversity, encourages organisational and individual responsibility towards the communities in which we operate Sets clearly defined objectives for service(s). Plans

5 Planning and Organising Relating and Networking Adapting and Responding to Change Coping with Pressures and Setbacks activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Easily identifies and establishes effective relationships with stakeholders, volunteers, other managers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Maintains a positive outlook at work; achieves deadlines productively in a demanding and pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.