Beginner s guide to websites

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1 Beginner s guide to websites Why being online is smart for business JOE S ONLINE

2 Why should I have a website? These days if businesses don t have an online presence it can really work against them. More than 82% of Australians now look for products and services online 1 so it s more important than ever to be in the same place as them. Often the first interaction your potential customers will have with you is when they look for you online needless to say it s important to create the right impression early on. You should aim to look professional when creating a website and you should also make sure you are clear about your objectives. It may seem obvious, but many people set off building their website without really knowing their ultimate aim. Is it to encourage offline contact? Is it to encourage sign-ups? Conversions? Sales? Phone calls? To build your brand expertise reputation? 61% of small businesses have a website 2 Do you? 1 Sensis ebusiness Report

3 Website essentials A professional website can play a major role in boosting your profile. It gives customers more confidence in your business, it lets people find you 24 hours a day and it can help sell your products and services even after you ve gone home for the night. When choosing a supplier to help create and maintain your website, it should be easy and cost effective. Now more than ever, website suppliers should be able to give you loads of choice with a variety of packages and different designs to choose from. Website must-haves l Simple design clarity about your products and services is vital. It shouldn t be too distracting. l It should build trust how you speak to your viewers should be clear, engaging and true to your brand. l It should work well on all screens including laptops, tablets and mobiles. W W W 3

4 Simplicity is vital A simple design helps get all your important messages across quickly and effectively, and the reader is never in doubt about the purpose of your website or how to use it. While it s tempting to want all the bells and whistles offered by a complicated design, keeping clutter to a minimum is vital so that essential information such as your contact and product pages is clearly visible. Don t overwhelm customers with everything you can offer in one go. Ensure the basics are as clear as possible and it s easy to find links to the previous page, next page, top or bottom or page, back to the homepage and breadcrumbs. Ensure your product descriptions are clear and include text, photos, videos, reviews, shipping information and FAQs. Keep it simple to read with easy-to-navigate links and clear pricing. Never assume that because you understand your site, others will too. Top tips l Make sure the key information about your business is easy to find your website is often where your customers first experience your brand so make it a good experience. l Eye-catching imagery and a simple, slick design makes for a great website. l Include contact information because if your customers can t reach you how will you help them? 4

5 User experience Customers need the ability to find what they re looking for really easily. It s important to create the best user experience for your customer if you want them to make a purchase after just a few clicks. The other attribute of great websites is content that s accessible, inviting, fun and informative. A website consumers want to come back to goes that extra yard to offer additional content such as how-to guides and videos, industry news and information on issues which matter to people browsing the site. Making the effort to produce quality content can not only increase traffic and help to establish your business as a thought leader, it demonstrates your expertise. In turn, that builds trust and confidence in your business, which helps to move leads from the top of the funnel to the bottom. Features of a good website A good website that includes certain functions like a pricing tool doesn t cost anything to provide but will help your customers. Contact forms on your website are helpful for customer service also. You can link this to an SMS so that you re advised if someone contacts you. Keep the form simple by asking for a reason, name and phone number so that it is convenient for customers to complete. Other key website features include opening hours, customer testimonials, great imagery and links to social media pages if it s appropriate for your business. 5

6 What do your customers need? The first mistake many businesses make is to consider what they want to include on their website, as opposed to what their customers want to know about the business. The experience a potential customer has on your site will be the difference between them leaving in a hurry or a quick sale. Once visitors land on your site, make sure they can find what they re looking for quickly and efficiently. People are used to certain useability features of the internet. These include business logos usually appearing in the top-left corner, an About Us section which helps them decide whether to engage with a business and navigations being in the same place on each page. Websites are read from left to right (in an F-shape), in much the same way as print materials, so put your logo in the top-left corner of the site. If you re creating a shopping cart, that information should be in the top-right corner of the site. In addition, ensure your site pages are pleasing to the eye and that all the links work. All the pages of your site need to load quickly. And if you offer e-commerce on your site, make sure you shop on it yourself every few weeks to be sure the experience is quick, enjoyable and trouble-free. Top tips l Make sure the headlines and body copy on each page mention your suburb and city for local searches. l Make sure navigation bars have clear, large links to help people quickly get to the most useful information. l The About Us section is the second or third most visited page of a website. Make sure it s easy to understand and written in concise language. 6

7 Does your website look good on mobile screens? There s no denying the power of mobile. The mobile phone market is near saturation point, with more mobiles in Australia than Australians. Mobile sites are often an afterthought for small businesses putting together a website. Although with 66% of Australian mobile users researching products on their phone, it s essential that your website displays perfectly in the mobile environment. 1 Of course, this also applies to tablets and laptops because often websites built for just a desktop experience will suffer on a smaller, portrait orientated mobile screen. If your website is not optimised for mobile, there s a real chance that the general experience for people viewing it on their smartphones or tablets isn t good. And that s not going to bode well for customer engagement and sales. Therefore, you want a website that works on all devices so that your business information can be found quickly and easily by a customer. It needs to be responsive so that the right information is displayed at the right size for mobile viewing, but most importantly, the site absolutely must load quickly. JOE S ONLINE 1 Global Digital Statistics 2014 Report Social, Digital and Mobile from around the world January

8 Mobiles are a game changer Typical mobile device users have even less patience than PC users, so just that half-a-second too long and they will move on to another website. Also, bear in mind that most mobile searches actually occur at home on the couch while watching TV and concentrating on other things, so customers won t be giving your mobile site their undivided attention. Top tips Make sure your website has the ability to send the details to someone else via text or , or save it in the user s contact list. Ensure your site is thumbfriendly by using big, unmistakable buttons for your calls to action, such as call us. Remember that not all mobile devices are the same. Operating systems, screen sizes and user experiences differ. Mobile users don t want to know everything about you. A catalogue, some store locations and contact details are usually what they re after when searching from a mobile. 43% of small businesses have a website that works well on mobiles 1 Does yours? 1 Sensis ebusiness Report

9 Is your website linked in to social media? No matter what kind of business you re running, social media is a key part of a successful website. It is the new word of mouth blogs, review sites and social media platforms are now places for customers to turn to for open and honest business recommendations. You should give your website a competitive edge by showing your customers you re active in their favourite social media channels. You don t need to use every medium pick one or two and use them well. Many businesses don t know who their ideal client is and just use social media because everyone else is but don t make that mistake. You should provide users with a direct click-through to social media platforms such as your business Facebook page, Twitter, Instagram and Pinterest. Links for Facebook s like button and Twitter s follow button are surefire ways of increasing your social media presence. We ll help your business: Build a website Get found on Google Use social media Sensis makes online marketing easy. Find out more at sensis.com.au/products

10 Can your customers find your website? Search Engine Optimisation (or SEO) is one of those technology buzzwords you ve no doubt heard but might not fully understand. SEO seeks to maximise your website s exposure on the web by influencing search engines, such as Google, so they find your site and rank it high in their search engine results pages. SEO is organic search because appearing naturally on a results page is free. Businesses however spend time and money strategising over how to get higher up in search engine rankings because customers generally only look at the first 30 entries. That means the more refined and sophisticated your SEO strategy, the better your website s ranking is, the more traffic you re likely to get to your site and the more conversions you make. This is why it is important to have a well-written and well-structured website so that the search engines can easily information about your products and services. In addition to this, SEM stands for Search Engine Marketing which is a way of helping customers find you by advertising your website on search engines like Google, Yahoo and Bing. 10

11 Can your customers find your website? SEM is often referred to as Pay Per Click as this is a common format for campaigns. The limited spots are auctioned off to the highest bidder, but page relevance still counts as Google scores ads based on quality. While basic SEO and SEM can be performed by business owners, many choose to hire professionals in the field to develop a long-term strategy. Keywords are the terms people enter to perform a search, and they are also the main marker of relevance for search engines. Based on this, much of the work performed around SEO and SEM is about making sure that the keywords likely to be used by people hunting for your products appear in the right places on your website. Understanding keywords is critical because they help you to understand your customers and how they search for you online. Everyone wants to be on page one of Google s search results. It s a good way to get business leads because not many people flick past page three. Another good way of increasing your popularity in the eyes of a search engine is to have a high level of links from other sites onto your site. Links are looked upon by search engines as marks of approval or votes but they should be from reputable sources. If you choose a supplier to help you manage your website you should make sure they can optimise your website to help you appear in Google organic results. This way you ll be able to track your leads with detailed reporting analytics. Is your advertising making you money? We make online marketing easy. We track online results. We help you calculate return on investment. Find out more at sensis.com.au/products

12 Final points to note Create fresh, relevant content so search engines don t view the website as being stale one of the best ways to do this is with a company blog. Engage in relevant online communities such as Facebook, Twitter, LinkedIn, Google+, forums and other blogs. By engaging in these communities and helping to educate people about your industry, a business can gain additional exposure and links back to their website. This helps both traffic and search engine rankings. Things to avoid for your business website l Out of date or inaccurate information l Too much clutter or distracting information l Not being found in search engines like Google include relevant keywords on your website and incoming links from other sites Ensure the website loads fast by avoiding oversized images and by hosting the website on a fast web server. Want more information? If you d like to know more about the benefits of a website for your business or learn about the website solutions we offer, talk to one of our experts. Just visit or visit our Small Business Centre at 12