Modem and Smart Router connection guide. Version Sagemcom 1

Transcription

1 and Smart Router connection guide Version Sagemcom 1

2 Introduction This guide will show you how to connect your phone and internet as well as how to get your laptops, mobile phones, tablets and other devices connected wirelessly. Complete every step within each of the four sections before moving on to the next section. sections 1 Connect your modem Your modem parts Power cord Ethernet cable s (6 and 5 ) Wrench Phone cord front back If you re connecting a modem for the first time you ll also have these: Cable clips Cable splitter Set up your internet and phone service Your Smart Router parts Smart Router sections 3 Connect your Smart Router Smart Router front back plug Ethernet cable You ll need the default WiFi name (SSID) and password/pin found on the back of your Smart Router as shown. If you re replacing an existing router, use your current WiFi name (SSID) and password/pin to set up your new Smart Router. Your devices should automatically connect. Set up your wireless home network Write your new WiFi name (SSID) and password/pin below and keep it somewhere safe. router.optimum.net WiFi name (SSID): Password/pin: Optimum ID: Optimum ID Password: If you need to create or recover an Optimum ID go to optimum.net/idinfo. We re here to help. Reach us /7: optimum.net/support Explore Optimum Channel 900 and Optimum Channel 1 optimum.net/chat optimum.net/ us youtube.com/optimum

3 Section 1 Connect your modem If you re installing a modem for the first time, start at Step 1. If you re replacing an existing modem, disconnect everything from your existing modem and start at Step. Wall 1 3 Digital cable box Computer Cable splitter Ethernet cable 5 6 Power cord Use the wrench provided to ensure all your connections are tightly secured. 1 Keep your main cable line connected to your wall, but disconnect the other end from the TV or digital cable box (if you have one). Connect the open end of the cable to the end on the cable splitter provided as shown here. 3 Now, using both coaxial cables provided, connect each one to the ends on the cable splitter as shown here. Connect the open end of one coaxial cable to your digital cable box (if you have one) or TV, and the other open end of the coaxial cable to the back of the new modem. 5 Plug your modem s power cord into the electrical. 6 Connect the Ethernet cable provided from the yellow port on the modem, to your computer. Don t connect the router just yet. 7 Wait five minutes for the modem to start up before moving on to Section. You ll know your modem is powered up when the four lights are solid. 3

4 Section Set up your internet and phone service Make sure to set up your internet first. Then if you also have Optimum Voice, connect your phone. If you re only connecting internet, go straight to Section 3 after completing Steps 1 and. Connect your internet 1 Turn on your computer, open your web browser and follow the on-screen instructions. Google Chrome Safari Firefox If you already signed in with your Optimum ID in Step 1, you can skip this step. If you haven t created an Optimum ID yet, create a new one now. To recover an existing ID, go to optimum.net/idinfo. Internet Explorer (version 8.0 or higher) You ll need your 13-digit account number, which you can find in any of these places: - Optimum bill - Optimum store receipt - Packing slip - Explore Optimum Channel 900 Connect your phone 3 Connect your phone cord between the modem and phone as shown below. For two phone lines, connect a second phone cord. Phone cord 5 If your phone has an electrical cord, plug it in now. A new phone will need to charge overnight before using. If you re connecting phone service for the first time, you ll need to register, set up and manage your calling features at optimum.net/voice after you ve connected the phone. cord Phone Phone Phone

5 UT Section 3 Connect your Smart Router Cable What s already installed What you need to set up For wired connections only Computer Smart Router Ethernet cable 1, 3 Existing Ethernet cable (wired only) 6 Make sure your Smart Router isn t obstructed by anything. Also, if you already have an existing WiFi name (SSID) and password/pin for your current router, have them somewhere handy. You ll need them. 1 Unplug the power cord from the back of your modem and disconnect the battery backup if you re using one. Also disconnect the Ethernet cable from your modem and the back of your computer. Connect the yellow Ethernet cable from the modem to the red WAN port of the Smart Router. 3 Plug the power cord back into the back of your modem and reconnect the battery backup if you re using one. You ll know your modem is powered up when the four lights are solid. This may take a few minutes. Plug the Smart Router into the electrical. Don t see the power light? Press the power button on the back of the Smart Router. 5 Wait five minutes while the router checks for updates. You ll know the router is done when you see the alternating green lights. If you re using a wireless device to set up your router move on to Section. If you re using a wired computer go to Step 6. 6 Reconnect your existing Ethernet cable between your computer and one of the four open LAN ports on the back of the Smart Router. 5

6 Section Set up your wireless home network Manage your home network 1 If you re setting up your wireless network using a wired connection, move on to Step. If you re setting up your wireless network using a wireless laptop, computer or device, go to the WiFi settings on your computer or device (examples below), select your default WiFi name (SSID), and then enter your password/pin. PC Mac Adjust your settings Close out of any pop-up windows if they appear. Open your web browser and you ll be automatically directed to this page. If it doesn t automatically load, go to router.optimum.net. Follow the on-screen instructions for establishing a WiFi name (SSID) and password/pin. If you re replacing a previous router, use your previous router s WiFi name (SSID) and password/pin to automatically keep your devices connected. Write down your new WiFi name (SSID) and password/pin on page. 3 To connect more devices to your wireless home network, go to the WiFi settings on the device, select your WiFi name (SSID) and enter your password/pin. a b c d Here s where to access your wireless settings: iphone: Settings WiFi Android device: Settings Wireless Networks or WiFi PC: Wireless Network Connection icon in the system tray Mac: Airport icon in the menu bar e f Other wireless devices, like gaming consoles, wireless printers, etc.: Use the WPS push button method (see device s owner s manual) Devices that don t have wireless capabilities: Connect your computer to one of the router s LAN ports using another Ethernet cable At router.optimum.net you can see which devices are connected, personalize your WiFi name (SSID), change your password/pin, settings and more anytime. A few tips to keep in mind Having trouble connecting? Try these steps: 1 Make sure all your connections are tightly secured. Stand your Smart Router upright. 3 Reboot instructions for modem and Smart Router: -Unplug the power from your modem. If you re using a battery backup, you ll also need to disconnect it from the modem. -Unplug the power from your Smart Router. -Plug the modem back in and wait until it has fully restarted. This can take up to a few minutes. If you re using a battery backup, reconnect it to the modem. -Plug the Smart Router back in and wait 30 seconds. Now check your internet connection by opening a web browser. 6 6