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1 Module: SA Munis System Requirements for Munis Version 9.3 Topic: System Requirements for Munis Version 9.3 MUNIS Version 9.3 System Requirements MUNIS Version 9.3 Table of Contents Overview 2 Windows Versions 4 Non-Supported Operating Systems 4 Supported Databases for Munis 5 Microsoft SQL Server Versions 5 Non-Supported Databases 5 Technical Notes for the Munis Application 5 Database Configuration Requirements 5 Hard Drive Space Requirements 5 Virtualization 6 Windows PC Requirements 6 Apple MAC Support 7 Apple MAC Hardware Requirements 7 Tyler Dashboard v5.4 Application Server Requirements 8 Supported Operating Systems 8 Supported Databases 8 Tyler Dashboard v4.4 Application Server Requirements 8 Supported Operating Systems 8 Supported Databases 8 Munis Self Service Web Server Requirements 9 Supported Operating Systems 9 Tyler Content Manager (v3.8) Server Requirements 10 Supported Operating Systems 10 Supported Databases 10 PC Requirements 10 Tyler Cashiering 2.4 System Requirements 11 PC Requirements 11 Supported Operating Systems 11 Supported Databases Connect (v1.3) System Requirements 12 Supported Operating Systems 12 Supported Databases 12 Tyler Cubes System Requirements 13 Supported Databases 13 Supported Clients 13 MUNIS Maplink System Requirements 14 Windows Versions 14 Supported GIS Systems 14 What s Next? 14 06/29/2012 Page 1 of 14
2 Overview The following document outlines the System Requirements needed to install and operate the Munis Version 9.3 software. There have been many technology changes that may impact your ability to run the latest MUNIS Version 9.3 software suite, so please review this document carefully. In general, Tyler Technologies will support Munis running on versions of Operating Systems and Databases that are supported by their manufacturer. If a specific OS or Database version has been discontinued, installation services and support on the particular platform will be limited. Page 2 of 14
3 Page 3 of 14
4 Supported Operating Systems for Munis The following Operating Systems are supported for the Munis Version 9.3 Release. If there are any questions regarding your current OS version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Tyler Technologies recommends Microsoft Windows Server 2008 R2 Windows Versions 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise NOTE: Windows Server 2003 will have Extended Support through 7/14/2015 Please see the Microsoft lifecycle webpage at for additional information. Non-Supported Operating Systems RedHat LINUX (all versions) SuSE LINUX (all versions) HP-UX (all versions) Sun Solaris (all versions) IBM AIX (all versions) SCO OpenServer UNIX (all versions) SCO Unixware UNIX (all versions) Windows 2000 (all versions) Page 4 of 14
5 Supported Databases for Munis The following Databases are supported for the Munis Version 9.3 Release. If there are any questions regarding your current database version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Tyler Technologies recommends 64-bit Microsoft SQL Server 2008 R2. Microsoft SQL Server Versions 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2008 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2005 Standard & Enterprise Non-Supported Databases IBM Informix (all versions and editions) Oracle (all versions and editions) Microsoft SQL Server 2000 (all editions) NOTE: Please contact OSDBA Support at or your Sales Representative to obtain options for migrating to a supported platform. Technical Notes for the Munis Application Database Configuration Requirements The following database settings must be configured and enabled to run the Munis Version 9.3 product: Microsoft SQL Server must have row level versioning turned on for all Munis databases Hard Drive Space Requirements Munis Version 9.3 requires at least 2.5 GB of free space for the Munis Application and at least one times the size of the live database for transaction log and database growth requirements. Please contact our Support department if your server does not meet these space requirements. Page 5 of 14
6 Virtualization Tyler Technologies supports both the VMWare Infrastructure virtualization product and Microsoft Hyper-V for virtualizing Windows servers. It is a requirement that a Storage Area Network (SAN) must be used when configuring a virtualized solution and the system should be configured such that virtualized guests are given dedicated memory. Most virtualized installations will require customized hardware configurations. Please contact your sales representative to be directed to the appropriate Tyler technical resource that will be able to assist in hardware selection. Tyler Technologies currently does not offer any training or installation services for the VMWare Infrastructure product or the Microsoft Hyper-V virtualization product. Windows PC Requirements 64 bit Microsoft Windows 7 (see PC Compatibility chart) 32 bit Microsoft Windows XP, Vista, or Windows 7 (see PC Compatibility chart) 1 GB RAM for Windows XP (minimum) / 1.5 GB RAM for Windows Vista & 7 (minimum) 50 MB free disk space 1024 x 768 Screen Resolution (15 LCD or 17 CRT monitor) Microsoft.NET Framework v3.5 SP1 Microsoft Silverlight 5.0 Java Runtime Edition Version 6 update 24 (used with Tyler Content Manager v3.8) Supported Windows PC Web Browsers 32 bit Microsoft Internet Explorer 9 32 bit Microsoft Internet Explorer 8 32 bit Microsoft Internet Explorer 7 Microsoft Office for Windows 32 bit Microsoft Office bit Microsoft Office 2007 NOTE: Tyler Technologies recommends upgrading to a newer version of Microsoft Office if currently on an earlier version (ie. Microsoft Office 2003 or 2000) Page 6 of 14
7 Apple MAC Support Apple MAC machines are supported with the Tyler Dashboard v5.4 application using the Microsoft Silverlight plugin. There are some limits to MUNIS functionality, so please refer to the client options document on our knowledgebase that details what features will not work with this configuration: Apple MAC Hardware Requirements Intel processor MAC OS X or later 1.5 GB RAM (minimum) 50 MB free disk space 1024 x 768 Screen Resolution (15 LCD or 17 CRT monitor) (minimum) Microsoft Silverlight 5.0 Supported MAC PC Web Browsers 32 bit Safari (with auto-updates enabled) Microsoft Office for MAC 32 bit Microsoft Office 2011 ** NOTE: Microsoft Office 2011 for MAC does not support any connections to SQL OLAP cubes. Due to this Microsoft limitation, MAC users will not be able to access our Tyler Cubes. Page 7 of 14
8 Tyler Dashboard v5.4 Application Server Requirements The following Operating Systems are supported for the Tyler Dashboard v5.4 Application. Please note that not all of our customers own this module. If you are interested in learning more about our role tailored Dashboard product offering, please visit our Tyler Knowledgebase or contact your account representative for a demonstration. Tyler Technologies recommends Microsoft Windows Server 2008 R2 Supported Operating Systems 64 bit - Microsoft Windows Server 2008 Standard & Enterprise Supported Databases 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 64 bit - Microsoft SQL Server 2008 (w/ Service Pack 2) Standard & Enterprise ** NOTE: The Tyler Dashboard 5.4 product uses Microsoft SharePoint Foundation SharePoint 2010 for use with MUNIS will require at least 8 GB of system RAM to operate effectively. Tyler Dashboard v4.4 Application Server Requirements The following Operating Systems are supported for the Tyler Dashboard v4.4 Application. Please note that not all of our customers own this module. If you are interested in learning more about our role tailored Dashboard product offering, please visit our Tyler Knowledgebase or contact your account representative for a demonstration. Tyler Technologies recommends Microsoft Windows Server 2008 R2 Supported Operating Systems 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise Supported Databases 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2008 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2005 Standard & Enterprise ** NOTE: The Tyler Dashboard 4.4 product uses Microsoft Windows SharePoint Services 3.0. Dashboard 4.4 will not contain any enhancements or new features and will only be supported for our existing customer base. Page 8 of 14
9 Munis Self Service Web Server Requirements The following Operating Systems are supported for the Munis Self Service Web Server. If there are any questions regarding your current OS version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Tyler Technologies recommends Microsoft Windows Server 2008 R2 Supported Operating Systems 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise NOTE: Munis Self Service has no specific database version requirements. Munis Self Service requires Microsoft Internet Information Server (IIS) for the web server. Page 9 of 14
10 Tyler Content Manager (v3.8) Server Requirements The following Operating Systems and Databases are supported for the Tyler Content Manager product. If there are any questions regarding your current OS version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Tyler Technologies recommends Windows Server 2008 R2 and SQL Server 2008 R2. Supported Operating Systems 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise Supported Databases 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2008 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2005 Standard & Enterprise PC Requirements Java Runtime Edition Version 6 update 24 2 GB RAM 6 GB RAM recommended for a dedicated high-volume scanning station NOTE: Tyler Content Manager v1.6, v1.9, v2.0, v3.0, v3.1, v3.3, v3.6 are currently not supported for use with Munis Version 9.3. Only Tyler Content Manager v3.8 has been tested and is supported for use with Munis Version 9.3. Page 10 of 14
11 Tyler Cashiering 2.4 System Requirements The following Operating Systems and Databases are supported for the Tyler Cashiering product. If there are any questions regarding your current OS version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. PC Requirements ** NOTE: Tyler Cashiering is a PC application with a centralized SQL database. Tyler Cashiering s PC requirements are the same as the MUNIS PC requirements (see page 6). Supported Operating Systems 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise Supported Databases 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2008 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2005 Standard & Enterprise Page 11 of 14
12 311 Connect (v1.3) System Requirements The following Operating Systems and Databases are supported for the 311 Connect product. If there are any questions regarding your current OS version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Supported Operating Systems 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise Supported Databases 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise 32 and 64 bit - Microsoft SQL Server 2008 Standard & Enterprise Page 12 of 14
13 Tyler Cubes System Requirements The following Databases are supported for the Tyler cubes product. If there are any questions regarding your current database version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Supported Databases 32 and 64 bit - Microsoft SQL Server 2008 R2 Standard & Enterprise Supported Clients 32 bit - Microsoft Office 2007 or 2010 (Excel) using Windows XP/Vista/7 as the operating system ** NOTE: Tyler Cubes requires SQL Analysis Services and SQL Integration Services for cube creation. Access SQL OLAP cubes designed by Tyler using Excel. Page 13 of 14
14 MUNIS Maplink System Requirements The following Operating Systems, Databases, and GIS systems are supported for the MUNIS Maplink product. If there are any questions regarding your current environment version, please call OSDBA Support at as they will be able to offer contracted customers a pro-active check of your system. Windows Versions 32 and 64 bit - Microsoft Windows Server 2008 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 R2 Standard & Enterprise 32 bit - Microsoft Windows Server 2003 Standard & Enterprise Supported GIS Systems ArcGIS Server 10.0 Standard & Advanced PC Requirements ** NOTE: MUNIS Maplink requires Silverlight on the PC. For additional information, please see the MUNIS PC requirements (see page 6). What s Next? If your existing server meets the requirements listed above, you are ready to install Munis Version 9.3. Tyler Technologies recommends installing the software into a test environment to start. If your existing server does not meet the requirements listed above, please contact our OSDBA Support Department at , your Sales Representative, or the Tyler Technologies Installation Coordinator at installation.coordinator@tylertech.com for migration options. Page 14 of 14
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