CISCO SURVIVABLE REMOTE SITE TELEPHONY 3.2 AND 3.3 ORDERING GUIDE

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1 CISCO SURVIVABLE REMOTE SITE TELEPHONY 3.2 AND 3.3 ORDERING GUIDE To be used by authorized partners and direct accounts only. ORDERING CISCO SURVIVABLE REMOTE SITE TELEPHONY 3.2 OR 3.3 The Cisco Survivable Remote Site Telephony (SRST) feature in Cisco IOS Software operates on specific routers. Each router operating SRST requires a feature license when deployed in a production environment. Cisco SRST is available only to authorized partners certified for Cisco CallManager holding one of the following certifications: IP Communications Specialization IP Tel Revised For further details, refer to COMPONENTS REQUIRED FOR A COMPLETE CISCO SRST IP TELEPHONY SOLUTION SRST-supported router running supported version of Cisco IOS Software SRST feature license for the number of phones to be deployed Optional voice modules for connectivity to the public switched telephone network (PSTN) or host private branch exchange (PBX) Digital-signal-processor (DSP) resources for PSTN-to-IP connectivity Optional Cisco Unity Express voic module IP phones with Cisco CallManager User License Optional router Cisco SMARTnet maintenance contract Customers are encouraged to order a SRST bundle for ease of ordering and discount advantages; refer to the section Ordering a Cisco SRST Router Bundle. Customers who prefer to order components separately should refer to the section Ordering a Non-bundled Router with Cisco IOS Software. ORDERING A CISCO SRST ROUTER BUNDLE A select number of Cisco SRST router bundles are available preconfigured with a SRST feature license, DRAM and flash memory, a Cisco IOS Software Feature Set to support the solution, and DSP resources, to support SRST for 24 to 240 phones (Tables 1 and 2). All contents are Copyright Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 7

2 Table 1. Cisco SRST Integrated Services Router Bundles Technology Voice and Security Product Series/ Family Bundle Part Number Description Cisco 3800 CISCO3845-V3PN/K9 Cisco 3845 Voice, Video and VPN Enabled (V3PN) Bundle with Cisco IOS Advanced IP Services, the Cisco Packet Voice DSP Module 2-64 (PVDM2-64),VPN High Performance module (AIM-VPN/HPII- PLUS), SRST Feature license for 240 phones (FL-SRST-240), 64-MB flash memory, and 256-MB DRAM CISCO3825-V3PN/K9 Cisco 3825 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, VPN Enhanced Performance module (AIM-VPN/EPII- PLUS), FL-SRST-168 (168 users), 64-MB flash memory, and 256-MB DRAM Cisco 2800 CISCO2851-V3PN/K9 Cisco 2851 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-48, AIM-VPN/EPII-PLUS, FL-SRST-72 (72 or 96* users), 64-MB flash memory, and 256-MB DRAM CISCO2821-V3PN/K9 CISCO2811-V3PN/K9 CISCO2801-V3PN/K9 Cisco 2821 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-32, FL-SRST-MEDIUM (48 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory, and 256-MB DRAM Cisco 2811 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-16, FL-SRST-36 (36 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory, and 256-MB DRAM Cisco 2801 V3PN bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-SRST-SMALL (24 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory and 256-MB DRAM Voice 3800 CISCO3845-SRST/K9 Cisco 3845 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL-SRST-240 (240 users), 64-MB Flash memory and 256-MB DRAM * Available with IOS Version 12.3(11)T release CISCO3825-SRST/K9 Cisco 3825 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL-SRST-168 (168 users), 64-MB Flash memory and 256-MB DRAM 2800 CISCO2851-SRST/K9 Cisco 2851 Voice Bundle with Cisco IOS SP Services, PVDM2-48, FL-SRST-72 (72/96* users), 64-MB Flash memory and 256-MB DRAM CISCO2821-SRST/K9 CISCO2811-SRST/K9 CISCO2801-SRST/K9 Cisco 2821 Voice Bundle with Cisco IOS SP Services, PVDM2-32, FL-SRST-MEDIUM (48 users), 64-MB Flash memory and 256-MB DRAM Cisco 2811 Voice Bundle with Cisco IOS SP Services, PVDM2-16, FL-SRST-36 (36 users), 64-MB Flash memory and 256-MB DRAM Cisco 2801 Voice Bundle with Cisco IOS SP Services, PVDM2-8,FL- SRST-SMALL (24 users), 64-MB Flash memory and 256-MB DRAM Page 2 of 8

3 Table 2. Cisco SRST 1700, 2600, and 3700 Router Bundles Technology Product Series Bundle Part Number Description Voice Cisco 3700 CISCO3745-V-CCME DSP: Voice/Fax ATM AIM module (AIM-ATM-VOICE-30) DSPs for up to 30 voice calls CISCO3745-V-CCME-A CISCO3725-V-CCME CISCO3725-V-CCME-A Memory: 64-MB Flash and 256-MB DRAM License: SRST for 120 phones (FL-CCME-120) DSP: Network Module High Density 2 slot (NM-HD-2V) DSPs for up to 8 voice calls Memory: 64-MB Flash and 256-MB DRAM License: FL-CCME-120 (up to 120 users) DSP: AIM-ATM-VOICE-30 DSPs for up to 30 voice calls Memory: 64-MB Flash and 256-MB DRAM License: FL-CCME- MEDIUM (up to 48 users) upgradeable to 96 users with Cisco IOS 12.3(11)T DSP: NM-HD-2V DSPs for up to 8 voice calls Memory: 64-MB Flash and 256-MB DRAM License: FL-CCME- MEDIUM (up to 48 users) upgradeable to 96 users Cisco 2600XM CISCO2651XM-V-SRST DSP: AIM-ATM-VOICE-30 DSPs for up to 30 voice calls Memory: 32-MB Flash and 64-MB DRAM License: FL-CCME- MEDIUM (up to 48 users) Cisco 1700 CISCO1760-V-SRST DSP: Cisco Packet Voice Module (PVDM-256K-4) DSPs for up to 4 voice calls Memory: 32-MB Flash and 128-MB DRAM License: FL-SRST-SMALL (up to 24 users) Cisco 3700 and 2600 bundles with Cisco CallManager Express (CME) can be used for SRST deployments. ORDERING A NON BUNDLED ROUTER WITH CISCO IOS SOFTWARE If you do not want to order a bundle, order a SRST supported router with a SRST feature supported Cisco IOS Software image. Supported routers include: Cisco 1760, 1760-V, 2691 routers, Cisco 2600XM, 2800, 3700, 3800, and 7200 series access routers, and Cisco Communication Media Module (CMM). Cisco SRST 3.2 is currently supported with Cisco IOS Release 12.3.(11)T and requires the Cisco IOS IP Voice Feature Set or higher. Refer to the Cisco Feature Navigator for past and current version information about the correct Cisco IOS Software image with support for Cisco SRST. Cisco SRST 3.3 is currently supported with Cisco IOS Release 12.3(14)T and requires the Cisco IOS IP Voice Feature Set or higher. If deploying Secure SRST, you must select either the Cisco IOS Advanced IP Services or the Cisco IOS Advanced Enterprise Services feature set. Page 3 of 8

4 The Cisco 2800 and 3800 SRST bundles offer a Cisco IOS Software feature set upgrade using the dynamic configuration tool. For further SRST specifications, including the maximum number of phones supported per platform, refer to ORDERING SRST FEATURE LICENSES A SRST feature license is included when purchasing a SRST bundle, as explained previously. If ordering separately or to add the SRST feature to an existing router, or to add additional phone feature license support select the appropriate SRST feature license from Table 3. If you are using the Dynamic Configuration tool, choose the correct license under the Feature License for IP Telephony menu. Feature licenses can be combined to reach a specific phone count requirement. When ordering the Cisco SRST Feature License, you will receive a feature license letter and SRST IP Phone user guides. For proof of purchase, you should retain the feature license letter plus a copy of your invoice. If you purchase a Cisco CME Feature License (part number FL-CCME-xxxx), you can deploy in SRST mode for the number of phones purchased without notification or re-licensing to Cisco Systems. For additional phone support, you can buy additional SRST feature licenses up to the maximum supported on the router. Feature licenses can also be transferred from one router to another without notification or a re-licensing fee. Table 3. Cisco Survivable Remote Site Telephony (SRST) Feature License Support Product Number FL-SRST-SMALL(=) FL-SRST-36(=) FL-SRST-MEDIUM(=) FL-SRST-96 (=) FL-SRST-144(=) FL-SRST-168(=) FL-SRST-240(=) FL-SRST-336(=) FL-SRST-480(=) FL-SRST-720(=) License Support Supports up to 24 phones Supports up to 36 phones Supports up to 48 phones Supports up to 96 phones Supports up to 144 phones Supports up to 168 phones Supports up to 240 phones Supports up to 336 phones Supports up to 480 phones Supports up to 720 phones VERIFY MEMORY REQUIREMENTS Ensure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco SRST. The Dynamic Configuration tool does not accept an SRST order with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules, and complex configurations may require more memory than recommended. For recommended memory requirements, go to the SRST specifications sheet for the version being deployed at ADDING PSTN MODULES Add analog or PSTN modules to meet your requirements for voice connectivity. Details about the different modules are available at Page 4 of 8

5 For deployment of SRST sites, reference the Cisco CallManager design guides (Solution Reference Network Design [SRND]) available internally and on Cisco.com for deployment models and configuration guidance. DSP RESOURCES FOR PSTN-TO-IP CONNECTIVITY The Cisco High-Density PVDM2 helps Cisco integrated services routers (ISRs) provide high-density voice connectivity, conferencing, and transcoding capabilities in Cisco IP Communications solutions. DSP resources are required for connecting existing telephony equipment (such as PBXs, key systems, analog telephones, and fax machines) or to the PSTN. DSP resources can also be used for conferencing and transcoding, saving WAN bandwidth for the remote SRST site. The high-density PVDM2 modules are available in five sizes to meet different capacity requirements: Cisco PVDM2-8, PVDM2-16, PVDM2-32, PVDM2-48, and PVDM2-64. Details can be found at The Cisco DSP Calculator for access routers is available on Cisco.com at ADDING CISCO UNITY EXPRESS VOICE MESSAGING If voic is desired, add Cisco Unity Express (part number NM-CUE or AIM-CUE) plus the required software package(s). Details are available in the Cisco Unity Express ordering guide available at ORDERING IP PHONES AND CISCO CALLMANAGER PHONE USER LICENSE When ordering IP phones for Cisco CallManager SRST, you must purchase the phone and the appropriate Cisco CallManager User License. These licenses are available in the Dynamic Configuration tool using the IP phone part number. Customers who initially purchase a Cisco CallManager Express User License can use Cisco CallManager at their main site or remote SRST site(s) (Table 4). Table 4. Direct Purchase Cisco IP Phone and SRST Phone License Cisco IP Phone Model Part Number Direct Cisco CME Phone License CP-7971G-GE SW-CCM-UL-7971G(=) 7971 CCM user license CP-7970G SW-CCM-UL-7970(=) 7970 CCM user license CP-7960G SW-CCM-UL-7960(=) 7960 CCM user license CP7940G SW-CCM-UL-7940(=) 7940 CCM user license CP-7920-BUN-ST-K9 SW-CCM-UL-7920 (=) 7920 CCM user license CP-7912G SW-CCM-UL-7912(=) 7912 CCM user license CP-7905G SW-CCM-UL-7905(=) 7905 CCM user license CP-7910G+SW SW-CCM-UL-7910(=) 7910 CCM user license CP-7902G SW-CCM-UL-7902(=) 7902 CCM user license CP-7936 SW-CCM-UL-7936(=) 7936 CCM user license N/A SW-CCM-UL-ANA(=) Single SCCP analog CCM user license N/A SW-CCM-UL-3PTYM User License 3rd party Multi Line Phone If you are ordering through distribution, use the bundle part numbers given in Table 5, which include the Cisco IP phone and user license. Page 5 of 8

6 Table 5. Distribution Purchase SRST Phones and License Bundles Cisco IP Phone Model CP-7971G-GE-CH2 CP-7970G-CH2 CP-7960G-CH1 CP7940G-CH1 CP-7920-CH1-K9 CP-7912G-CH1 CP-7905G-CH1 CP-7902G-CH1 CP-7936-CH1 TECHNICAL SUPPORT SERVICES Cisco offers two types of maintenance contracts for Cisco CallManager SRST customers: Cisco SMARTnet support for the Cisco router and Cisco IOS Software, and Software Application Support plus Upgrades (SASU) for the Cisco CallManager Telephony application. The SRST telephony application support is covered under the customer s centralized Cisco CallManager SASU contract. The Cisco SMARTnet contract covers the router hardware, Cisco IOS Software routing application, and upgrades. No SAS-U maintenance agreements for Cisco SRST deployments are in use today. APPLICATIONS AND MIGRATION TO SRST If you initially deploy or purchase a Cisco CME bundle, the Cisco CME Feature License includes a provision to use the feature license for SRST mode without an additional charge or re-licensing to Cisco. You only need to reconfigure the router for SRST mode. If you need support for additional phones beyond the current Cisco SRST license, you must purchase additional SRST feature licenses (part number FL-SRST-xxxx=) to support the maximum per platform type. If you want to use gatekeeper functions or tandem gateway for support of H.450 in front of Cisco CallManager, you need to do so on a dedicated router. These features are not supported on the SRST-enabled router. You should order a properly sized router and a Cisco Integrated Voice and Video Services Feature License, which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) support in one feature license. For Cisco SRST configuration documentation, refer to You can submit questions about the ordering process using access-ccme-cue@cisco.com. Page 6 of 8