CA Nimsoft Monitor. Probe Guide for Printer Monitor. printers v2.5 series

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1 CA Nimsoft Monitor Probe Guide for Printer Monitor printers v2.5 series

2 Legal Notices This online help system (the "System") is for your informational purposes only and is subject to change or withdrawal by CA at any time. This System may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This System is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. This System may not be disclosed by you or used for any purpose other than as may be permitted in a separate agreement between you and CA governing your use of the CA software to which the System relates (the CA Software ). Such agreement is not modified in any way by the terms of this notice. Notwithstanding the foregoing, if you are a licensed user of the CA Software you may make one copy of the System for internal use by you and your employees, provided that all CA copyright notices and legends are affixed to the reproduced copy. The right to make a copy of the System is limited to the period during which the license for the CA Software remains in full force and effect. Should the license terminate for any reason, it shall be your responsibility to certify in writing to CA that all copies and partial copies of the System have been destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS SYSTEM AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS SYSTEM, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The manufacturer of this System is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. Copyright 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Legal information on third-party and public domain software used in the Nimsoft Monitor solution is documented in Nimsoft Monitor Third-Party Licenses and Terms of Use (

3 Contact CA Contact CA Support For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At you can access the following resources: Online and telephone contact information for technical assistance and customer services Information about user communities and forums Product and documentation downloads CA Support policies and guidelines Other helpful resources appropriate for your product Providing Feedback About Product Documentation Send comments or questions about CA Technologies Nimsoft product documentation to To provide feedback about general CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at

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5 Contents Chapter 1: Overview 7 About This Guide... 7 Related Documentation... 7 Preconfiguration Requirements... 8 Supported Platforms... 8 Chapter 2: Configuration Details 9 printers Node... 9 Watchers Node Configure a Node Configure Dynamic Alarm Thresholds View Printer Jobs Delete Watchers Chapter 3: printers QoS Metrics 15 Contents 5

6 Documentation Changes This table describes the version history for this document. Version Date What's New? 2.5 September 2013 Initial web-based GUI version of this probe. (Previous versions of this probe are configured using Infrastructure Manager) 6 Probe Guide for Printer Monitor

7 Chapter 1: Overview The Printers monitoring probe monitors the printer system and generates alerts that are based on printer faults or large queues. This section contains the following topics: About This Guide (see page 7) Related Documentation (see page 7) Preconfiguration Requirements (see page 8) About This Guide This guide is for the CA Nimsoft Monitor Administrator to help understand the configuration of the Printer Monitor probe. This guide contains the following information: An overview of the Printer Monitor probe. The related documentation for previous probe versions, release notes, and so on. The configuration details of the probe including information for the fields that are required to configure the probe. The common procedures that can be used in the probe configuration. Field information for the fields, required to configure the probe in the first-time deployment of the probe. Important! The field description for intuitive terms in the GUI has not been included in the document. Related Documentation For related information that may be of interest, see the following material: Related Documentation Documentation for other versions of the printers probe The Release Notes for the printers probe User documentation for the Admin Console Monitor Metrics Reference Information for CA Nimsoft Probes ( Chapter 1: Overview 7

8 Preconfiguration Requirements Preconfiguration Requirements This section contains the preconfiguration requirements for the Printer Monitor probe. Supported Platforms Refer to the Nimsoft Compatibility Support Matrix for the latest information on supported platforms. See also the Support Matrix for Nimsoft Probes for more specific information on the printers probe. 8 Probe Guide for Printer Monitor

9 Chapter 2: Configuration Details The Printer Monitor is configured to monitor printers that are defined on the computer. You can set the threshold values for large queues and print jobs. The threshold values for printer queues and print jobs are configured to generate alerts. This section contains the following topics: printers Node (see page 9) Configure a Node (see page 12) Configure Dynamic Alarm Thresholds (see page 13) View Printer Jobs (see page 14) Delete Watchers (see page 14) printers Node In the printers node, you can view the details of the Printer Monitor probe and can configure the log properties. You can also view the properties of the alarm messages that are defined on the Printer Monitor probe. Navigation: printers Set or modify the following values that are based on your requirement: printers > Probe Information This section allows you to view the name of the probe, probe version, start time of the probe, and the vendor who created the probe. printers > General Configuration This section allows you to configure the log properties and the threshold values of the Printer Monitor probe. You can also configure the properties of the remote printer. Log Level: Specifies the depth of details for which the log has to be maintained. Default: 0 - Fatal Log Size (KB): Specifies the size of the file in which the internal log messages of the Printer Monitor probe are saved. Check Interval (seconds): Specifies the time after which the printers and print queues are checked. User: Defines the username which is defined for a remote printer. Password: Defines the password for the username which is defined for the remote printer. Chapter 2: Configuration Details 9

10 printers Node Error Limit: Specifies the limit for the printer after which, the error alarm is raised. Warning Limit: Specifies the limit for the printer after which. the warning alarm is raised. Age Limit: Specifies the time after which, the alarm message is displayed in case the start time of the printer job is more. printers > Messages This section allows you to view the alarm messages that are defined on the Printer Monitor probe. You can also view the properties of an alarm message. Message ID: Identifies the identification of the alarm message. Token: Indicates the checkpoint for the Printer Monitor probe. Text: Identifies the content of the alarm message. Level: Indicates the level of the alarm which is raised. i18n_token: Identifies the predefined alarms. Watchers Node <Watcher Name> Node In the Watchers node, you can view the list of printers that are defined on the computer. This node allows you to view the jobs of the selected printer. Note: The watchers are displayed as child nodes under the Watchers node. Navigation: printers > Watchers Set or modify the following values that are based on your requirements: Watchers > Options > Show Printer Jobs This section allows you to select a watcher from a list of printers that are defined on the computer. Watchers > Printer Queue for This section allows you to view the list of jobs of the selected printer. You can also view the details of each job. In the watcher name node, you can activate a watcher and can also configure the threshold values of the jobs of the watcher. You can also specify the various conditions to generate QoS and alarms. Note: This node is called watcher name throughout this document as it is user-configurable. 10 Probe Guide for Printer Monitor

11 printers Node Navigation: printers > Watchers > watcher name Set or modify the following values that are based on your requirement: watcher name > Printer Information This section allows you to activate the watcher and also view the information about the watcher. Active: Activates the watcher. Default: Selected Port: Defines the port number of the network to which the printer is connected. Driver: Defines the printer driver that is installed on the computer. Queued Jobs: Defines the number of jobs of the printer that are queued. Data Type: Defines the data type of the printer. Average Pages/Minute: Defines the number of pages that are printed in a minute. Printer Watcher: Activates the printer watcher. Default: Selected watcher name > Printer Queue Length This section allows you to configure the threshold values for the jobs of the printer. Metric Type ID: Defines a unique ID for QoS. Publish Data: Triggers the generation of QoS. Default: Not selected Error Limit: Specifies the value exceeding which the error alarm is raised. Warning Limit: Specifies the value exceeding which the warning alarm is raised. watcher name > Printer Status This section allows you to view the status of the QoS message of the printer. Metric Type ID: Defines a unique ID for QoS. Publish Data: Triggers the generation of QoS. Default: Not selected watcher name > Printing Job Age This section allows you to configure the alarm properties of the printing job. Metric Type ID: Defines a unique ID for QoS. Chapter 2: Configuration Details 11

12 Configure a Node Publish Alarms: Triggers the generation of alarms. Default: Not selected Printing Job Age(Seconds): Specifies the value exceeding which the alarm message is generated in case the start time of the printing job is more. Configure a Node This procedure explains the process of configuring a particular section of a node. Each section within a node allows you to configure the properties of the probe for monitoring the printers that are defined on the computers. Follow these steps: 1. Select the appropriate navigation path. 2. Update the field information and click Save. The specified section of the probe is configured. The probe is now ready to monitor the printers that are defined on the computers. 12 Probe Guide for Printer Monitor

13 Configure Dynamic Alarm Thresholds Configure Dynamic Alarm Thresholds Dynamic thresholds are configured at the QoS metric level in each probe that publishes an alarm for a QoS metric. Important! In order to create dynamic alarm thresholds, you must have the baseline_engine probe version 2.0 installed on the robot and configured. Follow these steps for each QoS metric where you want to configure dynamic thresholds: 1. Select a node in the tree to view any associated monitors and QoS metrics. 2. Select the monitor you want to modify in the table. 3. Select the Publish Data and Compute Baseline options to enable the Dynamic Alarm Thresholds section of the configuration. 4. Choose a threshold algorithm. There are three algorithms allowed for dynamic alarm thresholds: Note: You must indicate the direction for each algorithm, either increasing or decreasing. Scalar: Each threshold is a specific value from the computed baseline. Percent: Each threshold is a specific percentage of the computed baseline. Standard Deviation: Each threshold is a measure of the variation from the computed baseline. A large standard deviation indicates that the data points are far from the computed baseline and a small standard deviation indicates that they are clustered closely around the computed baseline. Important! To change the subsystem ID, you must have the baseline_engine probe version 2.1 installed on the robot and configured. 5. (Optional) If the Subsystem ID listed in the Subsystem (default) field is not correct for your configuration, enter the correct ID in the Subsystem (override) field. 6. Save your settings. Chapter 2: Configuration Details 13

14 View Printer Jobs View Printer Jobs You can view the properties of a printer job which is displayed as a child node under the Watchers node. You can then configure the threshold limits of the printer job to monitor the printer that is defined on the computer. Follow these steps: 1. Click the Options icon beside the Watchers node. 2. Click the Show Printer Jobs option. 3. Update the field information and click Submit. The printer job is saved and you can now view the printer job to monitor the printer that is defined on the computer. Delete Watchers If you no longer want the probe to monitor the printer, you can delete the watcher. Follow these steps: 1. Click the Options icon beside the watcher name node. 2. Click the Delete Watcher option. The watcher is deleted. 14 Probe Guide for Printer Monitor

15 Chapter 3: printers QoS Metrics The following table describes the QoS metrics that can be configured using the Printer Monitor probe. Monitor Name Units Description QOS_PRINTER_QUEUE Jobs Printer Queue Length QOS_PRINTER_STATUS Available Printer Availability Chapter 3: printers QoS Metrics 15

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