DANMARKS NATIONALBANK HOW DO DANES PAY AND WHAT DO THEY THINK ABOUT VARIOUS PAYMENT METHODS? The Future of Money, 27th November 2013

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1 DANMARKS NATIONALBANK HOW DO DANES PAY AND WHAT DO THEY THINK ABOUT VARIOUS PAYMENT METHODS? The Future of Money, 27th November 2013

2 Report on new payment solutions The Danish Payment Councils report describes the current use of payment methods in Denmark explores consumers and retailers views on various payment methods analyses new payment solutions and assesses their pros and cons identifies barriers to the roll out of new payment solutions

3 How do Danes pay? Number and value of payments at point of sale, 2012 Source: Danmarks Nationalbank.

4 The use of dankort has increased every year Number and value of dankort payments Source: Statistics Denmark.

5 While paper-based payments have gone down Cash and check payments share of turnover at point of sale Source: Statistics Denmark and own calculations.

6 And Danes carry less cash in their wallets How much cash do you have in your wallet? Source: Danmarks Nationalbank, various consumer surveys.

7 The Nordic countries stand out Card and cash payments in selected countries Source: European Central Bank and Norges Bank

8 Consumer survey As part of the analysis of new payment solutions, the working group prepared a consumer survey The survey was carried out by Statistics Denmark on behalf of Danmarks Nationalbank All in all, 1,261 consumers participated in the survey which took place in February and March 2013 The participants registered all their payments during a predefined day and answered a questionnaire Data from the survey are now available at Danmarks Nationalbnk s website

9 Payment habits of Danish consumers Share of consumers who mostly pay by cash, cards or both 13 percent Group 1 (prefer both) Group 2 (prefer cards) 46 percent Group 3 (prefer cash) 42 percent Source: Danmarks Nationalbank s consumer survey.

10 Why consumers prefer cash The scores of different reasons to prefer cash payments Source: Danmarks Nationalbank s consumer survey.

11 Why consumers prefer cards The scores of different reason to prefer card payments Source: Danmarks Nationalbank s consumer survey.

12 Will consumers pay by mobile phone? Share of consumers who are ready to pay by mobile phone no matter the amount Source: Danmarks Nationalbank s consumer survey.

13 Payment habits matter Share of consumers who are ready to pay by mobile phone no matter the amount Source: Danmarks Nationalbank s consumer survey.

14 And so does technological experience Share of consumers who are ready to pay by mobile phone no matter the amount Source: Danmarks Nationalbank s consumer survey.

15 Added functionalities can change consumers views Share of consumers who will be more favourable towards mobile payments Source: Danmarks Nationalbank s consumer survey.

16 Retailer survey Early 2013, a retailer survey was carried out with the support of Wilke Markedsanalyse 1,000 retailers participated (important: large and small retailers are weighted equally) Data are now available at Number of retailers according to their turnover

17 Retailers prefer payments by dankort Retailers preferred payment method at point of sale Source: Danmarks Nationalbank s retailer survey.

18 Why retailers prefer cash payments Reasons why retailers prefer payments by cash instead of card at point of sale Source: Danmarks Nationalbank s retailer survey.

19 Why retailers prefer cards Reasons why retailers prefer payments by card instead of cash at point of sale Source: Danmarks Nationalbank s retailer survey.

20 Improvements requested by retailers Share of retailers who request certain improvements of new payment solutions Source: Danmarks Nationalbank s retailer survey.

21 But retailers are not ready to contribute Share of retailers who will contribute to the financing of new payment solutions Source: Danmarks Nationalbank s retailer survey.

22 Retailers expect most from mobile phones Which new payment solution is most important according to retailers? Source: Danmarks Nationalbank s retailer survey.