RISKMASTER ACCELERATOR CREATE FASTER, SMOOTHER CLAIMS PROCESSES

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1 RISKMASTER ACCELERATOR CREATE FASTER, SMOOTHER CLAIMS PROCESSES software for PROPERTY AND CASUALTY INSURANCE COMPANIES

2 CREATE FASTER, SMOOTHER CLAIMS PROCESSES IMPROVE YOUR RESULTS Gain more insight from your data Manage claims more efficiently from FNOL to closure Automate claims handling and adjuster assignment Reduce deployment time and costs Increase efficiency Control legal expenditures COMPREHENSIVE SUPPORT P&C (all lines of business) Workers compensation Medical case management Reporting Financials OFAC compliance INCREASE YOUR SPEED AND ACCURACY Today s claims organizations can t afford technology that slows them down. CSC can help you take full advantage of software to streamline operations, gain insight from your data and consolidate multiple business processes into one system. CSC s RISKMASTER Accelerator is an integrated claims management system that consolidates multiple functions into one cohesive solution to provide accurate, up-to-date business and market data. This browser-based software provides real-time analytics to help you spot trends and mitigate future losses. It gives your staff a highly efficient system that simplifies workflows and promotes best practices throughout your organization. It helps ensure your claimants receive first-class service, and it helps your management team track key metrics to control costs and improve performance. Thousands of risk and claims professionals rely on RISKMASTER Accelerator to manage all types of claims, making it one of the industry s leading claims management systems. This active client community ensures RISKMASTER Accelerator is continually supported and enhanced keeping your claims processes running smoothly today and in the future.

3 Push the Boundaries of Your Processing Environment CREATE MORE EFFICIENT PROCESSES Claims personnel must navigate a multitude of processes to successfully close claims. RISKMASTER Accelerator provides you with a comprehensive system to streamline your entire claims environment, including: First notice of loss Coverage verification Claims handling and adjuster notes Bodily injury evaluation Fraud detection Litigation management Vendor management Mobile claims services Medicare reporting Negotiation and settlement Final payment. No other package integrates so many functions from the same vendor on the same platform. RISKMASTER Accelerator is designed to accommodate your current and future event- and claims-handling needs, as well as ever-changing industry standards. The system can be tailored to your processes without modification. The advanced service-oriented architecture (SOA) also eases integration with other related systems. You can choose the core processing functions of RISKMASTER Accelerator or seamlessly add components for more business value. You can also choose the deployment method that best suits your needs in-house implementation, CSC hosting or a mix. SECURELY MANAGE DATA AND COSTS RISKMASTER Accelerator gives you the flexibility to share data among internal or external departments. Administrative tracking enables the capture of both claim- and non-claim-related data. Powerful payment processing tools control funds outflow and effectively determine the cost of the claim. You can create, adjust and track reserves simply and efficiently to maintain the right reserve balances at all times.

4 STREAMLINE THE ENTIRE CLAIMS PROCESS AUTOMATE FNOL AND COVERAGE VERIFICATION Starting with the call center, the software s automated workflow and scripting lead you through screens and prompt you with questions to ask your claimants. You enter information only once, and it automatically populates RISKMASTER Accelerator and all other claims applications. You can specify the order of your FNOL process by claim type or role. This, combined with RISKMASTER Accelerator s scripting capability, will create a tailored process with consistent outcomes. RISKMASTER Accelerator interfaces with CSC s policy administration systems or any other policy system to further reduce claims leakage by automating coverage verification and ensuring that financial transactions are processed against valid coverage lines. SAVE VALUABLE TIME WITH BUSINESS RULES RISKMASTER Accelerator s business rules engine enables non-technical personnel, such as business analysts, to rapidly design and create claims processing rules. Data captured by the system can initiate actions such as: The automatic generation of these messages and tasks saves claims handlers valuable time during the initial notice of loss, allowing them to focus on investigation and adjudication. EASILY ANALYZE AND SHARE INFORMATION Give users of all skill levels a robust reporting engine that combines ad hoc reporting, interactive visual analytics, Internet-style search, scheduling and distribution. RISKMASTER Business Analytics lets you access, analyze and share information with an easy drag-and-drop reporting tool and eye-catching dashboards that provide a comprehensive view of your processes and trends. You can choose predefined report templates or easily create new reports that allow you to query and manipulate the results. When creating queries you can limit the results to a ranked subset for example, return only the top 50 values for a particular measure. SIMPLIFY ACCESS TO DATA Different levels of your organization need different levels of information. RISKMASTER Accelerator customizes views for various roles, so customer service representatives, adjusters and managers get exactly the information they need to complete their tasks without unnecessary steps. Informative notifications Outgoing correspondence to agents or policyholders Setup of automatic diary tasks Text message alerts to managers.

5 VIEW COMPLETE HISTORIES RISKMASTER Accelerator provides a complete history at the claim, claimant or coverage/causeof-loss level. Financial history, including date, transaction type, transaction amount, coverage and user identification, can be viewed from both a summary and detail level. RISKMASTER Accelerator s Activity Log provides a quick summary of all key transactions on the claim. ENHANCE CUSTOMER SERVICE RISKMASTER Accelerator improves customer service by shortening the time between the claimant s first notice of loss and the first contact with the claimant, the entry of the notice of loss data, the evaluation process and adjudication. Claims professionals can adjudicate claims data remotely using a Web browser without having to keep duplicate copies of claim folders on hand. These improved efficiencies result in fewer calls and contact points required to settle a claim and an overall increase in customer satisfaction. IMPROVE DECISIONS RELATED TO OUTSIDE COUNSEL Work strategically with outside counsel to manage legal expenses and optimize outcomes, while ensuring efficiency and consistency. Available Web-based modules in our integrated litigation management component, Legal Solutions Suite, include law firm evaluation and benchmarking, electronic case assignments, e-billing, automated bill review, guideline monitoring, budgeting, planning, results tracking, document management and reporting. MEET MMSEA REPORTING REQUIREMENTS Stay in compliance with RISKMASTER s Medicare, Medicaid and SCHIP Extension Act of 2007 (MMSEA) Template. You can extract data from RISKMASTER Accelerator or filings to Centers for Medicare & Medicaid Services (CMS) required by MMSEA and process the files returned by CMS. This is also known as Medicare Secondary Payer. Using the MMSEA Template, you can schedule, import and export MMSEA jobs. STREAMLINE YOUR OFAC WORKFLOW Comply with Office of Foreign Assets Control (OFAC) regulations using this hassle-free solution. CSC maintains the OFAC list; your company simply sends names to be searched through CSC s Web services. MEET THE CHALLENGES OF A GLOBAL MARKET Administer multinational operations on a single integrated platform. RISKMASTER Accelerator offers multicurrency processing, automatically converting financial amounts to your preferred currencies. The system s multilingual capabilities also provide out-of-the box support for multiple languages. CENTRALIZE DISBURSEMENTS RISKMASTER Accelerator tracks and reconciles payments, creating a common facility for managing checks and drafts. Payment histories can be accessed by processing location, payment status date range or payee name.

6 RISKMASTER SERVICES RISKMASTER ACCELERATOR HOSTING You can deploy RISKMASTER Accelerator in CSC s secure hosted environment. All you need is an Internet connection and you ll always stay current on the newest release. CSC s state-of-the-art hosting facilities provide applications maintenance and support, operations management and disaster recovery. Annual SAS 70 external audits assure that your data is secure. Whatever your size, CSC can tailor a secure hosting solution to meet your needs. DATA CONVERSION CSC s data conversion services, data interface programming and data verification reviews are designed specifically for insurance and claims data professionals. We can help you identify and correct critical errors commonly found in claims databases. We evaluate data migrations and investigate legacy system changes to facilitate EDI compliance. CSC s data services team can convert your historical data, consolidate data from multiple databases and integrate desktops with mainframes. Using a comprehensive toolset of more than 200 programs and methods, CSC evaluates your data, workflow processing and integrity of claims adjudication. CSC pioneered industry-wide data specifications and standards, complementing ANSI, ACORD, IAIABC, OSHA and other industry data requirements.

7 DISCOVER THE POWER OF COLLABORATION CONNECT TO THE INDUSTRY When you choose RISKMASTER Accelerator, you get more than just software. You are connected to a community of thousands of users from property and casualty insurance companies, as well as corporate and self-insured organizations. You also have access to CSC s claims experts. CSC is unsurpassed in claims experience with more than 200 employees dedicated specifically to claims products and services. CSC has worked with hundreds of P&C companies to help them target and resolve their claims processing issues. CREATE A PREMIER CLAIMS ORGANIZATION CSC s claims experts are uniquely positioned to evaluate your overall organization, help you transform your processes and technology, and build a premier claims organization. CSC s Claims Evaluation Study applies a proven business process reengineering approach to ensure you get the greatest possible business value from your IT program. JOIN AN INDUSTRY-LEADING CUSTOMER COMMUNITY Thousands of users involved in product enhancement Online social network with CSC developers for 24x7 collaboration Annual conferences Virtual events and meetings With our Claims Evaluation Study, we ll come to your site and evaluate your claims processes from beginning to end. We ll help you analyze how your company does business now and identify general, strategic and tactical opportunities for improvement, providing both short- and long-term recommendations. We have already helped insurance companies save millions of dollars through improved processes and automation. And we can forecast the potential savings for your claims organization with a cost-benefit analysis. Let CSC help you create faster, smoother processes to meet your claims management goals. For more information, call , send an to inforequests@csc.com or visit

8 BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING WORLDWIDE CSC HEADQUARTERS THE AMERICAS 3170 Fairview Park Drive Falls Church, Virginia United States EUROPE, MIDDLE EAST, AFRICA Royal Pavilion Wellesley Road Aldershot, Hampshire GU11 1PZ United Kingdom +44(0) AUSTRALIA 26 Talavera Road Macquarie Park, NSW 2113 Australia +61(0) ASIA 20 Anson Road #11-01 Twenty Anson Singapore Republic of Singapore ABOUT CSC The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients, and improve operations. CSC makes a special point of understanding its clients and provides experts with real-world experience to work with them. CSC is vendor-independent, delivering solutions that best meet each client s unique requirements. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. The company trades on the New York Stock Exchange under the symbol CSC. ABOUT CSC IN FINANCIAL SERVICES CSC provides mission-critical business solutions, consulting and outsourcing services to leading financial services firms around the world. We bring more choices to the industry. We help clients plan for business and technology change. We create software, tools and processes to address specific business needs, and we continually enhance those solutions by collaborating with an extensive network of client communities and technology partners. Our global outsourcing operations give us real-world insight into business and IT processes that deliver the best results for our clients. More than 1,200 major banks, insurers, and investment management and securities firms rely on the experience, ingenuity and leadership of more than 10,000 CSC employees focused on financial services. Copyright 2012 Computer Sciences Corporation. All rights reserved. Printed in USA