SERVICE LOGISTICS SERVICE PARTS SOLUTIONS

Transcription

1 SERVICE LOGISTICS Enhance field service engineer productivity, reduce inventory spend and improve installed base product up-time.

2 CENTRALISED PARTS RETURNS YOUR SERVICE SUPPLY CHAIN EMPOWERED In any service parts operation, the supply chain involved in maintaining the uptime of your installed base products is crucial. Cost effective replenishment of parts from global or regional warehousing contrasts the requirement to provide a rapid order response and fulfilment time through inventory held close to the installed base of your products. Retrieving and screening defective parts back through the supply chain further strengthens the control on material consumption within the service network. Efficiently managing these dynamic supply chains requires global control towers, providing the best in class customer service experience and support to manage your service parts operations. Trends and challenges facing the industry: Optimal re-utilisation of returned materials to reduce inventory spend Consolidation of service supplies to bring savings Shortening of spare part order fulfilment time requirement to improve service performance Ever-diversifying geographic distribution of parts, particularly in emerging markets Requirement for intelligent inventory sharing across multiple stock locations THE BENEFITS OF TNT S TAKE ADVANTAGE OF A GLOBAL INFRASTRUCTURE Your competitive advantage through service excellence In addition to the leading global network of TNT ation, TNT Service Logistics has established a global network of tiered inventory storage locations, from regional distribution centres through to small forward stock locations, pick up/drop off boxes and car-boot stock support all managed by experienced operations teams that support our customers across a range of vertical markets. Consistently high performance to your customers through best in class network reach, market understanding and experience Resultant reduction in inventory spend can be used to further invest in premium for you to offer, to improve your service network Lean process methodology and network planning tools assess customers supply network to drive continual improvement in both service and cost Improved brand reputation and loyalty 24/7 service availability allowing around the clock, fast order fulfilment maintaining customer service levels Platform for environmentally responsible end of life material Tighter control on inventory Clear inventory visibility across all stock locations Ability to monitor, manage and improve engineer parts consumption and productivity Real-time stock visibility across supply chain System driven stock replenishment cycles drive reduction in inventory requirement throughout network Varying complexity and clarity of customs and government regulations around spare part import/export World class technology and system support driving operations Intensifying environmental controls regarding disposal of defective materials Scalable solutions To provide you with a global solution to overcome these challenges, TNT is proud to offer its Service Parts Solutions. Transferable solution across multiple geographies Expert global, regional and country account teams providing constant support Integrated warehouse, and call centre solutions Efficient operations Reduced costs through value added close to customer base Control on defective materials and asset recovery Competitive costs through consolidated, integrated and efficient operations We make our service part of your success. TNT takes a collaborative approach to understand your supply chain and through a building-block approach, demonstrates a tailored solution which makes sense to you and helps deliver your ambitions and goals. Market leadership positions are made today by companies who can leverage their combined intelligence and knowledge to provide the future vision, products and for the market of tomorrow. TNT is a company that strives to optimise its organisational capabilities in support of our customer s future visions and service needs.

3 A SOLUTION TAILORED TO YOU As with all TNT Service Logistics solutions, various individual value added have been developed to offer you a building-block approach to create a tailored solution without creating unsustainable, customised operations. These optional compliment our core domestic and international ation products, delivering a customer configured solution that optimises our network infrastructure to empower your service supply chain to deliver more. This approach provides you with a robust and internationally transferable platform to support your service parts needs. Time critical Defective stock returns Order handling Packaging Order consolidation Same time swap Physical screening Network Domestic Outbound customer orders Forward stocking locations Swap options Customer labelling Technical courier Returns order desk Network International Replenishment orders PuDo collection / delivery (Country specific) Dedicated customer solutions Kitting / de kitting Outbound order desk RMA pack Key = Standard = Optional This modular approach is mirrored through our system, operational and control tower capabilities, ensuring that you only pay for the utilised. Every customer is supported by dedicated account teams who interact with operations, IT and customer service to ensure a smooth implementation. Regular account reviews and pro-active strategy workshops provide a mutually beneficial environment to plan for future business trends and review operational performance.

4 CENTRALISED PARTS RETURNS YOUR SERVICE SUPPLY CHAIN EMPOWERED In any service parts operation, the supply chain involved in maintaining the uptime of your installed base products is crucial. Cost effective replenishment of parts from global or regional warehousing contrasts the requirement to provide a rapid order response and fulfilment time through inventory held close to the installed base of your products. Retrieving and screening defective parts back through the supply chain further strengthens the control on material consumption within the service network. Efficiently managing these dynamic supply chains requires global control towers, providing the best in class customer service experience and support to manage your service parts operations. Trends and challenges facing the industry: Optimal re-utilisation of returned materials to reduce inventory spend Consolidation of service supplies to bring savings Shortening of spare part order fulfilment time requirement to improve service performance Ever-diversifying geographic distribution of parts, particularly in emerging markets Requirement for intelligent inventory sharing across multiple stock locations THE BENEFITS OF TNT S TAKE ADVANTAGE OF A GLOBAL INFRASTRUCTURE Your competitive advantage through service excellence In addition to the leading global network of TNT ation, TNT Service Logistics has established a global network of tiered inventory storage locations, from regional distribution centres through to small forward stock locations, pick up/drop off boxes and car-boot stock support all managed by experienced operations teams that support our customers across a range of vertical markets. Consistently high performance to your customers through best in class network reach, market understanding and experience Resultant reduction in inventory spend can be used to further invest in premium for you to offer, to improve your service network Lean process methodology and network planning tools assess customers supply network to drive continual improvement in both service and cost Improved brand reputation and loyalty 24/7 service availability allowing around the clock, fast order fulfilment maintaining customer service levels Platform for environmentally responsible end of life material Tighter control on inventory Clear inventory visibility across all stock locations Ability to monitor, manage and improve engineer parts consumption and productivity Real-time stock visibility across supply chain System driven stock replenishment cycles drive reduction in inventory requirement throughout network Varying complexity and clarity of customs and government regulations around spare part import/export World class technology and system support driving operations Intensifying environmental controls regarding disposal of defective materials Scalable solutions To provide you with a global solution to overcome these challenges, TNT is proud to offer its Service Parts Solutions. Transferable solution across multiple geographies Expert global, regional and country account teams providing constant support Integrated warehouse, and call centre solutions Efficient operations Reduced costs through value added close to customer base Control on defective materials and asset recovery Competitive costs through consolidated, integrated and efficient operations We make our service part of your success. TNT takes a collaborative approach to understand your supply chain and through a building-block approach, demonstrates a tailored solution which makes sense to you and helps deliver your ambitions and goals. Market leadership positions are made today by companies who can leverage their combined intelligence and knowledge to provide the future vision, products and for the market of tomorrow. TNT is a company that strives to optimise its organisational capabilities in support of our customer s future visions and service needs.

5 For more information please contact The TNT name and logo are trademarks of TNT Holdings B.V.