Care4Life+ Your pet's health care starts here. If you have any further questions please speak to one of our members of staff.

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1 Care4Life Your pet's health care starts here Penmellyn Care4Life and Penmellyn Vets have put together a comprehensive package for the routine healthcare of your pet. We use what we believe to be the best products to protect your pets so that they get best of care throughout their life. Monthly Direct Debits spread the cost over a year, and plans are renewed annually at your discretion. Care4Life Routine Vaccinations Flea Prevention Worm Prevention Kennel Cough Vaccine (dogs) 50% OFF Microchipping 20% OFF Neutering 20% OFF Dentals 20% OFF Food CAT 11 DOG <20KGS 12 DOG >20KGS 14 If you have any further questions please speak to one of our members of staff. Unlimited Consultations (Vet & Nurse Consults*) Routine Vaccinations Flea Prevention Worm Prevention Kennel Cough Vaccines (dogs) 50% OFF Microchipping 20% OFF Neutering 20% OFF Dentals 20% OFF Food CAT 16 DOG <20KGS 19 DOG >20KGS 22 * Excluding out of hours consults

2 CAT - Price breakdown Care4Life and s do not include additional discounts on Microchipping / Neutering / Dentals and Food Cat Size kg % 2 4 kg % 4 8 kg % Cat Size kg kg kg 154 SAME SAVINGS AS ABOVE PLUS UNLIMITED CONSULTATIONS FOR YOUR CAT WITH DOG - Price breakdown Care4Life and s do not include additional discounts on Microchipping / Neutering / Dentals and Food Dog Size kg % kg % kg % kg % kg % kg % Dog Size kg kg kg kg kg kg 246 SAME SAVINGS AS ABOVE PLUS UNLIMITED CONSULTATIONS FOR YOUR DOG WITH

3 Your questions answered Why would my pet benefit from becoming C4L member? In short, we will help to ensure your pet remains as healthy as possible. We will do this by encouraging you to keep them vaccinated, implant a microchip and keep their internal and external parasites at bay. Will I save money by becoming a C4L member? Yes, the charges have been calculated to ensure that you will save money by taking out this plan in all areas of their preventative health. We aim to give over 20% discount to plan members, in many cases it is 30%. How much does it cost? Payments are taken by direct debit every month. Prices may change annually. However we will always ensure Care4Life members are saving money. Current prices start at only 12 for dogs and 11 for cats. Do I have to use the flea and worm treatments that are on the plan? We have preferred products which are very efficacious, easy to give and safe. However, treatments may be interchanged eg. Milbemax for Drontal or Bravecto for Stronghold. We will be very happy to make a bespoke treatment plan for you. I forgot to pick up my pet s medications, can I collect two lots during the next quarter? If you have telephoned and ordered them when they were due then yes you can collect two lots, as one will already be waiting for you. However, if we have not had an order, then unfortunately you can t collect two lots. To help make life easier so you don t forget, we will text you at the beginning of every month to remind you to give your pet it s parasite treatment. Can I take a year s worth of medications in one go? Unfortunately because the direct debit payment is monthly and because your pet s requirement may change from one month to the next, we only supply 3 months at a time. I do not know what my puppy s adult weight will be, how do I choose the right plan? We have 2 price brackets for dogs and we can usually predict the adult weight quite accurately. However, if your pet does not achieve their predicted adult weight or if they exceed their weight bracket then we will just amend your policy as soon as it is clear. How long do the policies last for? The policy runs for 12 months, at the end of this time you will be invited to renew. Will I be charged if I cancel my before the end? If you have taken out your policy, paying the small monthly charge, instead of paying in full for the vaccines and medications and then immediately cancel your policy before the end then you will only be invoiced for the difference between what you paid and what you should have paid. I have brought my pet in for it s first vaccine, can I take advantage of this plan and sign up today? Yes you can, you can fill out a form in the practice. How will I remember to give my pet its parasite control each month? We will send you a friendly reminder at the beginning of each month by text. When your pet s vaccine is due we will send you a couple of text reminders. Is my pet covered out of hours? At this time standard out of hours charges apply to all clients of the clinic. Are home visits covered? There is a visit charge applied in addition to the consultation charge for home visits. pay for the visit and medications. Should I cancel my insurance policy now I am a Care4Life member? The policies are designed to run alongside your existing insurance policy and not an alternative. Care4Life offers an easy and affordable way to give your pet the best preventative health care and to keep them healthy. It does not cover for unexpected illness or accidents. Where can I get more information about the Care4Life family plans? Please speak to any of our reception team who are happy to help.

4 Pet Health Club Membership Application Form About your pet Dog Cat Rabbit Your pet s name Date of birth (month & year) Male Female Breed type Weight (kg) To be completed by veterinary practice Patient ID Client ID Plan Name Name About you Title (Mr/Mrs/Miss/Ms) Surname Address Contact telephone number Other names Postcode address Amount you are paying I agree that the following monthly payments as detailed below can be collected from my bank account monthly payments of You will be notified in writing of your collection dates. If you have a preferred day of the month for your membership contribution please enter it into this box: (inc. VAT) Declaration and signature I declare that the information I have given in this application is true and complete. I accept the terms and conditions issued by the Animal Health Care Company Ltd for the provision of the agreed routine healthcare plan from the Veterinary Practice named on this application. I am 18 years old or over. Signature Date DATA PROTECTION: We will store your details on computer to administer your membership plan but will not keep them longer than necessary. We may use your details to support the development of our business by including them in customer surveys. Under the Data Protection Act, you are entitled to a copy of the information we hold about you and we are entitled to ask you to pay for this. We may also provide you with information about products and services of selected companies we believe may interest you. If you do not want to know about these products and services please tick this box Instruction to your Bank or Building Society to pay Direct Debits The Animal Healthcare Company Ltd, Originator s Identification Number: 4 Bridge Road Business Park, Haywards Heath, West Sussex RH16 1TX Name and full postal address of your Bank or Building Society Branch To: The Manager Bank or Building Society Address Postcode 3. Bank Sort Code (from the top right corner of your cheque) 4. Bank or Building Society A/C Number (normally 8 digits) 5. The ANIMAL HEALTH CARE reference (for office use only) 6. Instruction to your Bank or Building Society Please pay Animal Health Care Limited Direct Debits from the account detailed on this Instruction subject to safeguards assured by the Direct Debit Guarantee. I understand that the instruction may remain with Animal Health Care Limited and if so, details will be passed electronically to my Bank/Building Society. 2. Name(s) of account holder(s) Signature Date Banks and Building Societies may not accept Direct Debit Instructions from some types of account.

5 Terms & Conditions Your Pet Health Club These terms and conditions, the Membership Application Form and the Information Leaflet together form the basis of your contract with us ( Terms ). These Terms are important and we strongly advise that you read through them carefully and keep them in a safe place, so that you can refer to them in the future. Your Plan is administered by THE ANIMAL HEALTHCARE COMPANY LTD, 4 Bridge Road Business Park, Bridge Road, Haywards Heath, West Sussex RH16 1TX Tel: info@animal-healthcare.co.uk. 1. Treatment Your Pet is entitled to The treatment paid for by Your Plan entitles the pet(s) you name on your Membership Application Form ( Your Pet ) to receive routine preventative healthcare, services and treatments required to maintain Your Pet s health, as prescribed by Your Vet (as named on the application form) and as described in the Information Leaflet ( Treatment ). 2. Any additional healthcare, services or treatments which are not included in Your Plan will incur an additional charge which is payable separately by you to Your Vet. 3. Treatment by another veterinary practice Your Plan entitles Your Pet to receive the described products and services at Your Vets only. If you choose to take Your Pet to have healthcare, services or treatments provided by a veterinary practice other than Your Vet, then these services will not be covered by Your Plan. 4. If you need to change the date for payment collection, you should contact Animal Health Care by telephone or e- mail at least THREE working days prior to the due date for collection. We will not charge you to change your due date for collection. 5. By entering into Your Plan you are agreeing to pay 12 equal monthly payments by direct debit, the first of which will be requested 14 days after joining the plan. If you do not pay your monthly instalments, without default, we reserve the right to terminate Your Plan and obtain from you a sum equal to the difference between the full retail value of Treatments received at and the value of the payments already made by you. 6. Non-payment If any of your direct debit payments are returned to us unpaid by your bank, we will inform you and will arrange a subsequent attempt to collect the payment from your bank account. If this happens, we will charge you an administration fee of Non-payment of two or more fees If two or more attempts to collect your direct debit payments are returned to us unpaid by your bank, we reserve the right to terminate Your Plan and obtain any unpaid amounts for Treatments Your Pet has received directly from you. 8. You must pay the monthly direct debit payments until either all of the monthly instalments have been paid by you or until Your Plan is terminated in accordance with clause 7 above. We will not refund fees paid or payable by you except in the case of our administrative error. 9. Your Plan is an annual contract and we will write to you no later than 21 days prior to the expiry of Your Plan to offer you continuation terms on behalf of Your Vet. If you do NOT wish to renew Your Plan for a subsequent year, then you should notify us at least 7 days prior to your expiry date. Otherwise, we will assume you want to continue with Your Plan and we will renew it accordingly. There is a 1.50 administration fee for the renewal service which will be added to the first collection due after your renewal date. 10. If you fail to keep up with the payments under Your Plan, we will terminate it in accordance with clause 7 above. 11. You MUST be over 18 years of age. 12. Your Plan is not transferable. 13. THIS IS NOT AN INSURANCE POLICY. 14. These Terms are subject to English law. 15. You are responsible for ensuring Your Pet attends Your Vet regularly and that you comply with the advice and treatment your veterinary practice prescribes for Your Pets. 16. If your personal details change, you should notify Your Vet immediately. 17. If Your Pet is lost or deceased, you should notify Your Vet who will contact us to cancel Your Plan. 18. If you have any problems with the administration of Your Plan or if you have any questions about these Terms, please contact us on or info@animal-healthcare.co.uk. 19. If you are unhappy with the Treatment or any aspect of Your Pet s veterinary care, you should contact Your Vet whose contact details appear on the Membership Application Form. 20. Animal Health Care will use the information you have provided to administer Your Plan. We will not give your personal information to any third party (except Your Vet) unless we are under a legal obligation to do so. The Direct Debit Guarantee This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society. If the amounts to be paid or the payment dates change, Animal Healthcare Ltd, will notify you ten working days in advance of your account being debited or as otherwise agreed. If an error is made by Animal Healthcare Ltd, or by your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.