Terms & Conditions. Brewster Vacations Canada 2016

Transcription

1 Terms & Conditions 2016 Thank you for choosing. To ensure that you understand the conditions of your vacation, please read the following terms & conditions completely. Should you have any additional questions, please ask your representative. RATES All prices quoted are per person and shown in CDN funds. These rates include administration, planning and operational expenses, but do not include federal taxes. Prior to confirmation all prices are subject to change without notice and are subject to international exchange rate fluctuations. BOOKINGS For best tour selection, reservations should be made at least 45 days prior to departure. For bookings within 45 days, limited hotel, rail or motor coach space is available and may result in alternate vacation arrangements. At 45 days, we will begin checking package availability when we have a credit card for full payment on file. PAYMENT/DEPOSIT A deposit of $200 per person is due at time of booking (unless otherwise stated at the time of booking). Some services require additional deposits which will be noted on the invoice. Final payment is due 45 days prior to tour departure. Tours booked within 45 days of departure or within supplier penalty require full payment before reservations can be confirmed. Important Rocky Mountaineer Deposit Information: Rocky Mountaineer is imposing a non refundable additional deposit on all bookings. 2 Day per person rail deposit is as follows: SilverLeaf ($375) GoldLeaf ($500). SERVICE CHARGES & TAXES Additional taxes may apply and will be advised at the time of booking. All prices include service fees, which cover administration and communication costs incurred to pre book your vacation. CREDIT CARDS Brewster accepts VISA and MasterCard. Verbal authorization of the use of your credit card indicates your approval with our booking terms & conditions and confirms your reservation whether or not you have actually signed the appropriate draft. is not responsible for foreign transaction or bank fees incurred. Please note that VISA and MasterCard debit cards are not accepted.

2 CUSTOMIZED VACATIONS We would be pleased to customize a vacation for you, please note: package price breakdown is not available. CHANGES TO RESERVATION After confirmation of your vacation, we can assist with changes to your reservation for a fee of $75 per booking. Please note: any changes will be limited to the policies and charges set by our service partners and will be applied to your file. Note: name and date changes for Rocky Mountaineer bookings are considered a cancellation. Applicable charges will be applied. CHILDREN S RATES Infants (children less than 2 years old) traveling with an adult and not occupying a seat may travel free of charge. For children 2 11 years old we provide reduced rates that are indicated with each vacation. REPRESENTATIVES Brewster representatives are ready to assist you at the following locations: Vancouver, Calgary, Banff, Jasper and Toronto. For your convenience, a toll free customer service number will be provided with your documentation. ACCOMMODATION All accommodation is run of the house standard room with bath. Accommodations will vary in size depending on the hotel property. All room assignments are at the discretion of hotel management. If the requested hotel is unavailable, we reserve the right to substitute hotel accommodation of a similar grade. All triple & quad rooms are on a bed share basis. Rooms for twin/double occupancy may be assigned either two twin beds or a double bed. If you have a specific request, we will ensure this is passed on to the hotel property. It is standard policy in Canada that hotel rooms are available for checkin after 4:00 p.m. The terms Value Moderate and Deluxe' refer to the hotel category, and do not necessarily reflect the name of the room type. Smoking: Many hotels in Canada are completely non smoking in both the rooms and common areas. PRE & POST VACATION ACCOMMODATION We have pre & post accommodation available throughout Canada, please inquire. MEALS Packages do not include meals. Other meals may be included where specified. Beverages, bar items, and room service are not included. Meal Plans are available on request.

3 GRATUITIES All hotel baggage and meal gratuities are included in package price. Driver/guide, transfer driver and other train station attendant gratuities are not included. SEATING Motor coach seating is not reserved or assigned. TRAINS CHECK IN Required 1 hour prior to train departure. As all train schedules could change or be delayed, we ask that you reconfirm your train departures with the train company. Rocky Mountaineer Inclusions: two day rail travel, one night accommodation in Kamloops or Quesnel (British Columbia), transfers to and from Kamloops or Quesnel hotel, and all onboard meals. GoldLeaf and SilverLeaf Service is available upon request. Meals: Continental breakfast, lunch and snacks are served daily onboard the train. Beverage service is complimentary. Baggage: A single overnight carry on bag must be carried on. Carry on bag must not exceed 60 cm x 41 cm x 25 cm. Seating: Assigned seating is available at the station when you board the train (only GoldLeaf passengers have access to the dome car). Accommodation: The rail company will assign accommodation in Kamloops or Quesnel 3 days prior to departure. All Kamloops or Quesnel accommodation is moderate class only. Smoking: No smoking is allowed onboard any Rocky Mountaineer service. VIA Rail Canada Meals: Are included as part of our tour packages onboard VIA Rail s Sleeper Plus Class and Business Class. Baggage: Checked Baggage: Maximum 3 articles are allowed at a weight not exceeding more than 18 kg (40 lbs) each. Checked Baggage must be no more than 158 linear cm (62 linear inches) each. Most VIA Train offer a baggage car however, please check at the time of booking. If no baggage car is offered on a particular segment, the carry on baggage policy applies. (Note that the Vancouver to Toronto (The Canadian) and Montréal to Halifax (The Ocean) trains offer consistent checked baggage services.

4 Carry On Baggage: Option 1: maximum 2 articles with a weight not exceeding more than 11.5 kg (25 lbs) each. Carry on Baggage must be no more than 54.5x39.5x23 cm (21.5x15.5x9 inches) each. One small personal article such as a purse or laptop is also allowed. Option 2: maximum 1 article with a weight not exceeding more than 18 kg (40 lbs). Carry on Baggage must be no more than 158 linear cm (62 linear inches). One small personal article such as a purse or laptop is also allowed. If either option is exceeded, VIA Rail may charge to excess weight fees directly to the customer. Smoking: No smoking is allowed onboard any VIA Rail Canada service. Sleeper Plus (Western Canada) inclusions: onboard accommodation in Cabin for One or Cabin for Two for deluxe category and upper or lower berths for value or moderate category. Upgrades are available upon request and are subject to availability. Sleeper Plus (Eastern Canada) inclusions: onboard accommodation in Cabin for two for value or moderate or Cabin for two with shower for deluxe category. VIA Rail reserves the right to substitute sleeping accommodations. OPTIONAL CAR RENTAL INFORMATION Self drive vacation packages do not include car rental pricing. If customers prefer to book their car rental through, the following conditions apply: All incidental costs not included in the rental price are the responsibility of the renter and are payable to the car company at the time of car drop off. rates do not include: gasoline, Loss/Damage Waiver (LDW) (available upon request), applicable drop off charges if the vehicle drop off is different from the pick-up point, National Park Entrance Fees (available upon request), hotel parking fees and airport fees. (Drop off, LDW and PAI charges are subject to change at any time by the car rental company). To cover costs not included in the rental, a deposit of a valid credit card acceptable to the rental agency will be required. We recommend that you check your personal credit card for insurance policy for car rental insurance coverage. Renter must be 25 years of age and possess a valid driver s license. Car rental is based on a 24 hour period. A minimum car rental period of 2 days applies. Car Types: Mid Size or Intermediate = Chrysler Sebring/Dodge Avenger or similar Full Size = Hyundai Sonata/Chevrolet Impala or similar 7 Passenger Mini Van = Dodge Grand Caravan or similar Insurance: Brewster recommends purchasing travel insurance. Ask your Brewster representative for details. COMPANY POLICY LIABILITY

5 Brewster Inc. ( Brewster ), carrying on business as Brewster, Royal Glacier Tours, Great Canadian Train Vacations, Brewster Vacations and Canada a la Carte, has made arrangements for the tour services described in this brochure. The carriers providing transportation services (other than Brewster), hotels and other suppliers providing tour services are independent contractors and are not the agents, employees or servants of, or joint ventures with Brewster or its affiliates. All certificates and other travel documents for tour services issued by Brewster are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. By agreeing to utilize the services of Brewster, the tour participant agrees that neither Brewster or its affiliates, nor its or their employees or agents, shall be liable for any delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of Brewster or its affiliates, or its or their employees or agents. Further, the tour participant agrees that neither Brewster nor its affiliates, nor its or their employees or agents, shall be liable for any damage, loss, claim, cost or expense arising out of personal injury, accident or death, loss, damage or delay of baggage or other property, resulting from:(1) The act or omission on the part of any person other than Brewster or its employees;(2) Acts of God, sickness, theft, labor disputes, mechanical breakdown, government actions, weather, or any other cause beyond Brewster s direct control. This agreement shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada therein. No person, other than a representative of Brewster authorized by a document in writing may vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. Written notice of any claim against Brewster must be received no later than fourteen (14) days after the date that services were provided to a tour participant. All terms and conditions and schedules and rates are subject to change without notice. CANCELLATION CHARGES Charges will be based on the date which cancellation notice is received. Unused portions of your vacation are non refundable and are subject to taxes regardless of implied assurances of suppliers. Please check your invoice and itinerary for special cancellation charges pertaining to your Brewster Vacation. More than 45 days notice: no charge days notice: deposit of $200 per person days notice: 50% of package price 14 6 days notice: 75% of package price 5 days or less notice: 100% of package price Calgary Stampede Packages: 46 days or less: 100% of package price Rocky Mountaineer Cancellation Charges: SilverLeaf Service & GoldLeaf Service:

6 63 48 days notice: $500 Goldleaf, $375 Silverleaf per person 47 days or less notice: 100% non refundable Note: Rocky Mountaineer charges full cancellation policies for name changes, which includes spelling corrections for misspelled names.