Subject-Oriented Business Process Management

Transcription

1 Subject-Oriented Business Process Management Bearbeitet von Albert Fleischmann, Werner Schmidt, Christian Stary, Stefan Obermeier, Egon Börger 1. Auflage Buch. XV, 375 S. Hardcover ISBN Format (B x L): 15,5 x 23,5 cm Gewicht: 748 g Weitere Fachgebiete > EDV, Informatik > Software Engineering > Modellierung, UML, SysML Zu Leseprobe schnell und portofrei erhältlich bei Die Online-Fachbuchhandlung beck-shop.de ist spezialisiert auf Fachbücher, insbesondere Recht, Steuern und Wirtschaft. Im Sortiment finden Sie alle Medien (Bücher, Zeitschriften, CDs, ebooks, etc.) aller Verlage. Ergänzt wird das Programm durch Services wie Neuerscheinungsdienst oder Zusammenstellungen von Büchern zu Sonderpreisen. Der Shop führt mehr als 8 Millionen Produkte.

2 Contents 1 Thinking of Business Processes Systematically ToGo Introduction References From Language Acquisition to Subject-Oriented Modeling ToGo Acquiring Language and Dealing with Its Structure Talking and Acting: Functional Alignment of Sentences Language Proficiency: The Transmission of Meaning Learning to Coordinate Speech, Thought, and Action Models and Natural Language Semantics of Sentences Formal Languages and Natural Language Subject-Oriented Construction of Business Process Models References The Integrated S-BPM Process Model ToGo Concept of Processes in S-BPM S-BPM Stakeholders Governors (People Caring for, Taking Responsibility for, or Driving Processes) Actors (Active Participants in a Process) Experts (Specialists in a Specific Field) Facilitators (People Accompanying Organizational Development) S-BPM Activity Bundles The Open Control Cycle of S-BPM Activity Bundles S-BPM Framework Business System of an Organization ix

3 x Contents IT of an Organization Business Process Management in an Organization Governance, Risk, Compliance Triad (GRC-Triad) S-BPM for the Integrated Development of an Organization References Subject-Oriented Process Analysis ToGo S-BPM Stakeholders Involved in Process Analysis Actors Facilitators Governors Experts Reference Points Systems Theory Knowledge Management Organization Choice of Approach Determine the Context of a Process Target of Analysis Initial Information Internal Constraints External Constraints Process Descriptions in Natural Language Identification of Subjects Identification of Activities Identification of Business Objects Example Documentation Guidelines Elicitation and Documentation of Implicit Knowledge Evaluate and Decide References Modeling Processes in a Subject-Oriented Way ToGo Process Models and Process Instances Modeling Procedure S-BPM Modeling Stakeholders To Go Governors Actors Experts Facilitators... 70

4 Contents xi 5.5 Basic Constructs of Subject-Oriented Modeling To Go Subject Subject-to-Subject Communication Synchronization of the Technical Message Exchange Subject Behavior Normalization Business Objects Extension Constructs for Process Networks To Go Interface Subjects and Process Network Service Processes Multiprocesses Complex Process Network Topologies Business Objects in Process Networks Reduction to Observable Behavior Extension Constructs for Subject Behavior Specifications To Go Behavior Macros Behavior Macro Classes Subject Classes Freedom of Choice Exception Handling Behavior Extensions Additional Semantics References Subject-Oriented Modeling by Construction and Restriction ToGo Modeling by Construction Modeling by Restriction Determine Number of Subjects and Subject Identifiers Reduce Communication Paths Specify Message Types Adapt Behavior of Subjects Accordingly Specify and Refine Business Objects Evaluation Reference Subject-Oriented Validation of Processes and Process Models ToGo Nature of Validation

5 xii Contents 7.3 S-BPM Stakeholders Involved in Validation Governors Actors Experts Facilitators Validation of Processes Validation of Process Models Formal Validation Content Validation References Subject-Oriented Optimization of Processes ToGo The Nature of Optimization S-BPM Optimization Stakeholders Governors Facilitators Actors Experts Specifying Optimization Targets Process Costs Process Time Process Quality Target Triangle Foundations of Optimization General Optimization Possibilities Simulating Process Models Identifying Weak Spots and Root Cause Analysis Optimization Aspects Improvement of Subject Behavior Communication Between Subjects Restructuring Subject Behavior Improving Business Objects References Organization-Specific Implementation of Subject-Oriented Processes ToGo S-BPM Stakeholders Handling the Organization-Specific Implementation Actors Governors Facilitators Experts

6 Contents xiii 9.3 Embedding Subjects Into an Organization Mapping Subjects to Subject Carriers Considering the Organization-Specific Context of a Subject Carrier Mapping Subjects to Subject Carrier Groups Considering Delegation Regulations Considering the Context of Business Objects Embedding Behavior Adjustment of the Tasks in Job Descriptions Design of the Work Environment Coordination of Required Competencies Change Management in S-BPM References IT-Implementation of Subject-Oriented Business Processes To Go S-BPM Stakeholders in IT Implementation Governors Actors Experts Facilitators Framework for Executing Subject-Oriented Processes IT Implementation of Subject Carrier Access IT Implementation of Subject Behavior Action Behavior Communication Behavior Example Relationship to Service-Oriented Architectures Services in Subject Orientation Service-Oriented S-BPM Architecture References Subject-Oriented Monitoring of Processes To Go Nature of Monitoring S-BPM Stakeholders in Monitoring Governors Actors Experts Facilitators Measurement of Process Indicators (Key Performance Indicators) Overview Process Execution Metrics Process Structure Key Indicators

7 xiv Contents 11.5 Evaluation Periodic and Ad hoc Evaluation Continuous Business Activity Monitoring Reporting Process Key Indicators Related to Bundles of Activities References A Precise Description of the S-BPM Modeling Method To Go Abstract State Machines Interaction View of SBD-Behavior Diagrams SID-View of State Behavior Choice of Alternative Communication Steps Basics of the Input Pool Concept Iteration Structure of Alternative Communication Steps MultiProcess-Communication Selection and Preparation of Messages Sending and Receiving Messages Refinement for Internal Functions Reference Tools for S-BPM To Go Process Analysis Process Modeling Process Overview Communication View Subject Behavior Process Validation Process Optimization Modeling Business Objects and Integrating in Behavior Descriptions Organization-Specific Implementation IT-Specific Implementation Process Execution Process Monitoring S-BPM Method by Comparison To Go Subject, Predicate, and Object in Modeling Comparative Analysis Modeling While Focusing on Predicates Modeling While Focusing on Objects

8 Contents xv Modeling While Focusing on Predicate and Object Modeling While Focusing on Subjects Methods Considering Subject, Predicate, and Object Synopsis References Conclusion Continuous Round-Trip Engineering in Real Time Stakeholders as Key Enablers References Glossary A Subject-Oriented Interpreter Model for S-BPM Meanings of the Term Subject Modeling Tool Kit Index