Managing/Delivering Welfare Services Key Internal responsibilities:

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1 JOB SCRIPTION JOB TITL: RPORTS TO: SALARY: OFFIC BAS: Welfare Support Services Manager Charity Manager 26,539 Full Time (35 hours per week) Penllwyn Millennium Centre JOB PURPOS To assist in the implementation and delivery of the isability Can o Organisation strategic plan by leading and being fully accountable for the development, delivery and promotion of the new welfare support service. To promote public awareness of the work of the isability Can o Organisation in Caerphilly Borough and surrounding areas. Getting the service up and running nsuring the team (staff and volunteers) provide a holistic and personalised approach to meeting the needs of beneficiaries. Building good working relationships with the local authority, statutory and voluntary agencies and other key partners. Building good working relationships with the welfare support services team Raising awareness of the isability Can o Organisation welfare support services in the County Borough and surrounding area. nsuring a clear exit strategy is developed for the service at least one year before the end of the current funding term. Liaising with Senior Management Team to ensure the service is well managed in line with its project plan. MAIN UTIS AN RSPONSIBILTIS Maintaining Operational Standards: To support the aims and objectives of the isability Can o Organisation. To comply with the culture and policies governing the organisation. To deliver services against agreed objectives, project indicators, plans and deadlines. To ensure operational standards are adhered to at all times. evelop mechanisms to ensure that service delivery is independently evaluated on a regular systematic basis by consulting with service users. Managing/elivering Welfare Services Key Internal responsibilities: stablish, induct, manage and develop the staff and volunteer team to best meet beneficiary needs in as flexible a way as possible. nsure all project staff and volunteers are appropriately trained in order to carry out their duties. eliver direct client support to those service users whose cases are regarded as most complex.

2 Provide specialist support to clients at tribunal hearings (when absolutely necessary). evelop an understanding of beneficiary numbers and needs within the area and reflect these in the welfare support services provided through an integrated approach. nsure services provided meet the required quality standards. Take responsibility for delivering services and support within allocated budgets. To process finances in relation to welfare services in a timely fashion. To ensure adequate cover for the delivery of the service at all times. To work alongside the senior management team to submit reports to funders as and when required. To ensure accurate and meaningful client/volunteer records for the purposes of statistical analysis and service delivery. Fulfil funding output requirements as a minimum, exceeding wherever needs and resources are viable. To provide regular quantitative and qualitative information evidencing the outputs and outcomes of the welfare support being delivered. Take responsibility for health and safety in the area under your control and ensure that you are familiar with the organisations policy statement on health and safety. nsure adequate risk assessments are undertaken for all the Welfare Support Service Activity. nsure effective allocation and management of volunteer resources, matching skills and individual expectations to the delivery of objectives. Key xternal responsibilities: Build and develop key relationships at local and area level with health and welfare organisations; with the aim of recognising and realising the opportunities these bring to further the work and reach of the isability Can o Organisation s services. evelop and maintain a thorough understanding of other organisations services and activities within the area and work in a close co-operation with them to maximise the services and support available to the disabled community. Identify potentially unmet beneficiary needs within the area and make the case for new service provision. Monitor provision of services by statutory bodies, highlighting and addressing gaps and shortfalls. nsure that knowledge gained and relationships established within the area are integrated into the wider knowledge base for sharing the overall benefit of disabled adults and their carers. Managing/Contributing to Marketing/PR To maintain a positive working relationship with the marketing/sub committee. With the support of the marketing team, act as the support service spokesperson.

3 Within an agreed programme jointly developed, use core messages and materials to foster effective working relationships with local media so as to further the reach and understanding of the isability Can o Organisation s work and services. To contribute to the development of material promoting the Welfare Services Support Services. To contribute to the development of a case study portfolio to assist with Marketing and PR activity. Managing/contributing to the team: To be a proactive member of the Senior Management Team. To advise and assist all isability Can o Organisation Staff/Trustees as and when required (this task applies to all members of staff). Managing/Contributing to Fundraising: Work closely with the fundraising team to ensure shared knowledge of plans and relationships and a co-ordinated approach. Identify opportunities for the promotion of welfare support services activity in the fundraising arena. Source funding opportunities for sustaining the welfare support services activity at the end of the funding term. Managing Self Cooperation job requires having a positive and cooperative attitude. Time job requires meeting agreed deadlines. Presentation job requires being able to present in both oral and written formats. Adaptability/Flexibility job requires being open to change (positive or negative) and to considerable variety in the workplace. Confidentiality job requires being respectful of client confidentiality and compliance with the organisation s ata Protection Policy. ependability job requires being highly reliable, responsible, and dependable, and fulfilling obligations. Initiative job requires a willingness to take on responsibilities and challenges. Independence job requires independence of action, whilst keeping management suitably informed. Integrity job requires being honest and ethical. The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Organisation and its services. Post holders are expected to be aware of work pressures on other administrative colleagues and proactively offer to assist where their workload allows.

4 PRSON SPCIFICATION Factor Key Attributes Importance to the job ( -ssential, - esirable) Qualifications ducated to degree level or equivalent xperience emonstrable experience of a person centred approach in the delivery of welfare support services. Skills and Abilities xperience of financial and budget management. xperience of developing effective partnerships across a range of providers from all sectors. xperience of collaborative working with external agencies. xperience of working with the media to raise support and profile of a service. xperience of providing information and support to disabled adults and carers. xperience of working with volunteers. Leading, motivating and encouraging staff and volunteers to maximise the delivery of services and support in a range of creative ways. emonstrate ability to exercise initiative and respond proactively to emerging issues. vidence of having led and developed services, increased opportunities in response to changing needs. emonstrate ability to build and develop positive relationships with staff and a wide range of stakeholders. xcellent planning, organisational and time management skills, including ability to deliver multiple priorities. xcellent interpersonal skills, self-aware and able to instil confidence in others. IT literacy including proficient use of MS Office functions and databases. ffective communication, reporting and presenting skills (verbal, written and oral) for a range of audiences. Good administrative skills.

5 Knowledge Other mpathy with the aims and objectives of the isability Can o Organisation. Confident and skilled at public speaking. An understanding of quality assurance principles and processes in the delivery of services. Social Perceptiveness - being aware of others reactions and understanding why they react as they do. Understanding the issues affecting disabled adults and their carers and their motivations and particular barriers they face. The job may require some occasional evening and weekend work. Flexibility with hours and travel is required including overnight stays. Full driving licence.