The Evolution of digital distribution tools and sales channels. Jürgen Gevers General Manager AVIAREPS Tourism
|
|
- Emery Spencer
- 8 years ago
- Views:
Transcription
1 The Evolution of digital distribution tools and sales channels Jürgen Gevers General Manager AVIAREPS Tourism
2 The multi-dimensionality of e-commerce WEB SITES
3 Going online
4 Milesstones TRAVICOM internal external B2B external B2C
5 Expedia 1996
6 Evolution of Websites UA opens Apollo to travel agents American Airlines invents Sabre Expedia.com founded by MS Enabling Evolution
7 Expedia 2014
8 Recommendation Sites
9 Online Information Online Information: topics and intensity Destination Comparison of price Accomodation Package Tours Flight Events at Destination Train Car Rental main vacation 2013 main vacation 2005
10 Online Information Importance of rating portals more than 95% rely on ratings 75% say that the ratings matched with the hotel; 14% found it even better 65% use the Internet to support their decision making process 59% say that this is an essential part of their decision-making process Rating Websites are also used by tour operators! Most German tour operators check the recommendation-rate on holidaycheck before they add a new property to their portfolio.
11 Evolution of Websites UA opens Apollo to travel agents Tripadvisor is founded American Airlines invents Sabre Expedia.com founded by MS lonelyplanet.com offers travel deals Enabling Evolution Informative Evolution
12 Comparative Sites
13 Expectations on the web What do consumers expect to find in the Internet? better prices comparison/overview speed simplyfication special offers The internet remains most preferred source for information and for comparison of offers, prices and product
14 Evolution of Websites UA opens Apollo to travel agents Tripadvisor is founded Launch of kayak.com American Airlines invents Sabre Expedia.com founded by MS lonelyplanet.com offers travel deals Travelzoo launches fly.com Enabling Evolution Informative Evolution Comparative Evolution
15 Discount Sites
16 Discount Acceptance Have discounts and/or reduction vouchers ever influenced your decision when you booked a trip or vacation? yes no Discounts do not neccessarily affect the decision making process of travel bookings.
17 Evolution of Websites UA opens Apollo to travel agents Tripadvisor is founded Launch of kayak.com Launch of jetsetter.com American Airlines invents Sabre Expedia.com founded by MS lonelyplanet.com offers travel deals Travelzoo launches fly.com Enabling Evolution Informative Evolution Comparative Evolution Costive Evolution
18 The multi-dimensionality of e-commerce WWW ENVIRONMENT
19 Internet Access 2000 to % of the German population have acces to the Internet
20 Internet Access detail view Internet Acces 2006 vs 2014 age household income p.m. (EUR) total 14-29y 30-49y 50-69y 70+y up to 2,000-3,000-1,999 2,999 and more Best agers and low income households are catching up. Internet acces is no longer considered to be either hip or upscale, but to be available for everyone.
21 Vacation Segment Online Bookings length of stay 2-4 d 5-10 d d > 16 d Travel expenses pre-booked services An average stay of 5-10 days is the best booked segment.
22 The multi-dimensionality of e-commerce SOCIAL MEDIA
23 Common Media
24 Social Media shares Which social media are used most frequently 67% of all social media users use facebook. Other social media do not play such an important role in Germany, though image/video-platforms are catching up.
25 Postings Where do travellers post social networks pating portals photo/video portals Comments on booking portals... destinations websites... travel report Average posting on 1.5 media... own blogs... others
26 Postings Active posting and passive informing Active postings in 2013 yes 36% no 64% in order to age (years) % 36% 28% 24% Social Media used as source for information no 19% yes 81% in order to age (years) % 82% 76% 82% Social Media is rather used as a source for information.
27 Postings How often and what is posted on vacation? no 64% 15% yes 36% rarely (up to three posts) from time to time (four to nine posts) often (ten posts or more) 38% 47% positive negative neutral don't know In contrast to other word to mouth processes social media is mainly positive.
28 Gaminfication
29 The multi-dimensionality of e-commerce MOBILE SOLUTIONS
30 APPs
31 Density of Mobile Devices The number of households with Mobile Devices increased enormousliy Share of households with either smartphone and/or tablet.
32 Increase of Mobile Devices The growth in Mobile Media Devices overtook traditional devices Mobile Devices are sold best.
33 The multi-dimensionality of e-commerce B2B TOOLS
34 TOMA
35 BISTRO
36 The multi-dimensionality of e-commerce AGENT TRAINING
37 E-Learning
38 Webinar
39 The multi-dimensionality of e-commerce FUTURE TRENDS
40 Future Trends enrichment realtime non-dedicated to market usability enlargement social media dependend personalized transparent
DIRECT & INDIRECT SALES CHANNELS
DIRECT & INDIRECT SALES CHANNELS Knowing where your potential customers search for information and being visible in those places/channels is key to driving sales. 2 main channels: 1. Direct - both online
More informationBhutanBookings.Com Bhutan Travel Portal
Administrator BhutanBookings.Com Bhutan Travel Portal Auto Alerts Reporting / Analytics o Sales o Site visitors o Commissions earned o Commissions paid o Payments made Set up and Manage Accounts o Extranet
More informationTap into mobile service: managed travel in the digital economy
EXECUTIVE SUMMARY Tap into mobile service: managed travel in the digital economy A global study on mobile travel solutions and the managed travel program By nature, travelers are mobile and often early
More informationTrends in Travel Technology. Winnie Cheung School of Hospitality & Tourism Management University of Guelph ABSTRACT
Trends in Travel Technology Winnie Cheung School of Hospitality & Tourism Management University of Guelph ABSTRACT The use of Internet has been increasing exponentially as consumers become more tech- savvy
More informationU.S. Producer Price Index for Travel Agencies NAICS 561510
U.S. Producer Price Index for Travel Agencies NAICS 561510 Andrew Baer Chief, Services Section Division of Industrial Prices & Price Indexes U.S. Bureau of Labor Statistics 29 th Voorburg Group Meeting
More informationThe Evolution of Online Travel. Angelo Rossini Euromonitor International
The Evolution of Online Travel Angelo Rossini Euromonitor International THE ONLINE TRAVEL REVOLUTION THE INTERNET BECOMES MOBILE GEOSOCIAL NETWORKS AND SOLOMO TOWARDS A NEW BUSINESS MODEL EMERGING TRENDS
More informationREVIEW + REPUTATION MANAGEMENT IN SOCIAL MEDIA. Monitor, sustain & shape
REVIEW + REPUTATION MANAGEMENT IN SOCIAL MEDIA Monitor, sustain & shape 1. About me Torsten Sabel Co-Founder & COO Customer Alliance 1. Agenda 1. ABOUT US 2. PROBLEMS OF A HOTEL MANAGER 3. BACKGROUND STUDIES
More informationTRENDS SHAPING ONLINE TRAVEL Euromonitor International. @Euromonitor
TRENDS SHAPING ONLINE TRAVEL Euromonitor International 18 MARCH 2014 @Euromonitor @CarolineBremner GLOBAL OVERVIEW CONSUMER TRENDS IN ONLINE TRAVEL A NEW COMPETITIVE ENVIRONMENT GLOBAL OVERVIEW Global
More informationThe 2013 Traveler's Road to Decision: Affluent Insights
January 2014 The 2013 Traveler's Road to Decision: Affluent Insights thinkinsights WHAT WE FOUND Affluent travelers rely on digital for travel inspiration as well as research and booking. Affluents comparison
More informationPOSITIV Online Solutions
Travel-Systems designs and develops full-fledged online reservation systems and solutions, targeting tour operators, travel agents, destination management companies, hotels, airlines, and car rental companies.
More informationChecklist to strengthen Direct Distribution September 2015
1. Build up knowledge and know how 1.1 You know how many bookings and what turnover you generate through which online booking portal and especially via your own website? 1.2 You can identify where the
More informationFIND OUT ABOUT OUR JUNIPER BOOKING ENGINE
FIND OUT ABOUT OUR JUNIPER BOOKING ENGINE Who are we Since 1996, we offer our customers an ongoing commitment to quality and service, attending their needs in an ever-changing tourism market. We have our
More informationErik Blachford. President and CEO, Expedia, Inc. & IAC Travel
Erik Blachford President and CEO, Expedia, Inc. & IAC Travel Key Competitive Advantages Unique US travel brand portfolio Superior technology platform Unparalleled global reach Entrepreneurial management
More informationThe all-in-one tourism marketing platform PRODUCT PRESENTATION
The all-in-one tourism marketing platform PRODUCT PRESENTATION CONTENTS PRODUCT PHILOSOPHY 3 THE MARKET 4 THE PROBLEM. ONLINE MARKETING 5 THE PROBLEM. TECHNOLOGY UPDATE 6 LOCALLER: THE SOLUTION 7 LOCALLER:
More informationBetterInvesting. Member. Benefits. A Guide to Making the Most Out of Your Membership
BetterInvesting Member Benefits A Guide to Making the Most Out of Your Membership Congratulations on Taking an Important Step Toward A Better Financial Future Who We Are... Since 1951, BetterInvesting
More informationA User s Introduction to. Global Rescue s GRID TM Mobile Application
A User s Introduction to Global Rescue s GRID TM Mobile Application GRID TM Mobile App Highlights Travel Preparation and Planning the featured destination reports and country risk ratings provide travelers
More informationFrom Likes to Leads :
From Likes to Leads : Cruise agents, social media & the impact of emerging technologies A joint Amadeus North America Cruise Lines International Association survey on opportunities for the cruise industry
More informationOnline travel sales. Introduction. Appendix 2:
31 Appendix 2: Online travel sales Introduction While it may be hard to imagine a time when all travel was booked by phone or in person, the fact is that the online travel market is barely two decades
More information4 edition. LUxURY TRAVEL TRENDS. march 2014
march 2014 WHO WE ARE p 3 THE STUDY p 4 MARKET p 6 LERS PROFILE CONCLUSION p16 p24 The Pangaea Network Who we are Pangaea Network is an international organization of independent agencies offering consultancy,
More informationData Driven Marketing City Department Heads Meeting June 4, 2015
Data Driven Marketing City Department Heads Meeting June 4, 2015 Patricia Washington President & CEO Visit Alexandria MISSION To generate tourism and meetings that increase revenues and promote the City
More informationTHE NEW ONLINE TRAVEL CONSUMER
THE NEW ONLINE TRAVEL CONSUMER THE NEW ONLINE TRAVEL CONSUMER Featuring Euromonitor International and the ETOA 13 FEBRUARY 2014 @Euromonitor @ETOA @nsightfortravel FOLLOW TODAY S WEBINAR: #digitaltravel
More informationFCm Travel Solutions- FAQ Guide
FCm Travel Solutions- FAQ Guide 1. Can I still use my speed code with Carlson Wagonlit or Travel By Design (formerly Ruse Travel)? As of May 1 st you can no longer use your speedcode with Carlson Wagonlit
More informationThe logos on the front cover are service marks or trademarks of Expedia, Inc. and/or its affiliated companies.
This annual report contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements reflect the views of our management
More informationHow do you compare with mobile leaders? Adobe Mobile Marketing Survey
How do you compare with mobile leaders? Adobe Mobile Marketing Survey How do you compare with mobile leaders? Table of contents 1 Introduction 2 Summary of insights 3 Marketing owns mobile 4 A mobile strategy
More informationPOWERFUL DISTRIBUTION AND REVENUE MANAGEMENT SOLUTIONS. A powerful reservation system. Central Reservation Offices (CRO), email and intra Resaweb 18%
POWERFUL DISTRIBUTION AND REVENUE MANAGEMENT SOLUTIONS KEY FIGURES 2014 59% of TARS contribution rate to total hotel revenue on average, up by 3.7 points over the previous year 38 million reservations
More informationGINeVRA. GINeVRA. Digital Research Hub. Research Report- CRM. 1 2014. All Rights Reserved.
GINeVRA Digital Research Hub Research Report- CRM 1 2014. All Rights Reserved. It is estimated that nearly one and a half billion people visited a social media site in 2013. They all had something to say;
More informationTRAVEL MANAGEMENT SUITE
TRAVEL and HOSPITALITY TRAVEL MANAGEMENT SUITE The Solution Winning Customers and Profits indracompany.com TRAVEL AND HOSPITALITY INDRA AND THE TRAVEL INDUSTRY Offer of own products travel management suite
More informationSOCIAL MEDIA MARKETING STRATEGY: RENOVATIONS
SOCIAL MEDIA MARKETING STRATEGY: RENOVATIONS Social media is one of the best and most cost-effective ways to spread the word that your hotel has been renovated and has new modern facilities and amenities.
More informationBack-office system for Tour Operators Odyssea Inventory handling and accounting system of tourist organization
Back-office system for Tour Operators Odyssea Inventory handling and accounting system of tourist organization ABOUT THE ODYSSEA SYSTEM The Odyssea System was developed with a Travel Wholesaler in mind.
More informationHow can Independent Hotels Survive In Today s Saturated Marketing Jungle? A presentation to the. By Gabrielle Alam and Sharon Bernstein
How can Independent Hotels Survive In Today s Saturated Marketing Jungle? A presentation to the By Gabrielle Alam and Sharon Bernstein Eyes2market Europe Eyes2market is a dynamic and creative sales and
More informationAlerts: Bookings: Version 2 Page 1
Alerts: How do I set up an alert in Galileo Vacations and where can I see the alerts that were set? The alerts can be set when looking at package availability only (agents and admin can create alerts).
More informationWith Contributions From: EyeforTravel s Social Media & Mobile in Travel Distribution Report (July 2013)
With Contributions From: EyeforTravel s Social Media & Mobile in Travel Distribution Report (July 2013) Deliver or die The ferocious competition in the travel industry today means that fine-tuning the
More informationBooking Multiple Destinations
Booking Multiple Destinations Sabre Vacations Quick Reference SEARCH FOR A MULTI DESTINATION PACKAGE 1. Click Advanced Search from the Vacation Package Search feature on the Sabre Vacations home page.
More informationHow To Manage Your Reputation Online
MANAGING TRIPADVISOR & YOUR ONLINE REPUTATION Version 1.0 17 September 2012 It takes many good deeds to build a good reputation, and only one bad one to lose it ~ Benjamin Franklin, 1706-1790 Introductions
More informationNew Research: How to Market to Small Business Leads (SMBs) via Web 2.0
New Research: How to Market to Small Business Leads (SMBs) via Web.0 Stu Richards, CEO Bredin Business Information Inc. Tuesday, October 0, 00 Research Methodology How: Who: 1 minute online survey SMB
More informationInfluencing Travelers in the New Digital Funnel
Phocuswright White Paper Influencing Travelers in the New Digital Funnel Written by Cathy Schetzina Walsh Researched by Marcello Gasdia Phocuswright thanks Amadeus IT Group for Influencing Travelers in
More informationBe found. Get booked.
Be found. Get booked. Distribution and Internet Marketing for Hotels Brielsoft International Brielsoft brings a new energy to the world of hotel representation and multi-channel distribution. With the
More informationPERSPECTIVE. Destination Next for Travel and Hospitality. Abstract. Mitrankur Majumdar
PERSPECTIVE Destination Next for Travel and Hospitality Mitrankur Majumdar Regional Head, Services (Americas), Infosys Abstract Although the travel and hospitality industry has been an early adopter of
More informationCustomer Experience: The Big Picture
Customer Experience: The Big Picture InMoment CX Elevated 2014!"#$%&'%()*+&!"#$%&'()*%+,(-#.#/&'&0,'0#1&%-'2%# '%()*+&,"-#.& 3404(-#5678# Take the CX Path From Fluff to Tough The fluff to tough blueprint
More informationEngage Chinese Consumers Through Digital Marketing Channel. David Zhou Director of Overseas Business adsage Corporation 1
Engage Chinese Consumers Through Digital Marketing Channel David Zhou Director of Overseas Business adsage Corporation 1 Benefits of SEMPO Membership Expand Your Knowledge with webinars, hangouts, and
More informationThe Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market
Phocuswright White Paper The Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market Sponsored by Written by Cathy Schetzina Walsh Researched by Marcello Gasdia This Phocuswright
More informationOnline Reputation Management
Topic Social Media Tutorial 45 Online Reputation Management Managing customer reviews is imperative in order to improve and lift your business reputation. If you turn a blind eye you risk losing business.
More informationJogat - Business Proposition
Jogat - Business Proposition Showcase Application Status: Proposal Version: 0.2 Author: Osman Mrzljak Date: 5 september 2013 B-inIT B.V. Plantsoen 15/A 2311KE Leiden www.b-init.nl Table of Content Table
More informationGlossary of Hospitality/Tourism Terms
Glossary of Hospitality/Tourism Terms ABA - American Bus Association; comprised of bus companies, operators and owners Attendance Building - Marketing and promotional programs designed to increase attendance
More informationBUILDING AN EFFECTIVE DIGITAL MARKETING STRATEGY
BUILDING AN EFFECTIVE DIGITAL MARKETING STRATEGY Version 2.1 20 August 2012 Today s Agenda Introductions Digital Marketing Strategy Ingredients Digital Revenue Planning Tea/Coffee Break @ 11am SEO & PPC
More informationQ A. CWT To Go. Question Categories
This is an interactive document. Click on each question category for a series of questions and answers to help you learn more about s features. Question Categories Overview: A General information Registration
More informationTravel Agents & Tour Operators in Europe Past, Present and Future Trends
Travel Agents & Tour Operators in Europe Past, Present and Future Trends Latvian Tourism Forum" Traveller 2020 " Riga, 9th December 2011" Michel de Blust" Secretary General " ECTAA" www.ectaa.eu" I. ECTAA,
More information2. The New Economy. Outline. Marketing Challenges. Connecting with Customers Directly
Connecting with Customers Directly 2. The New Economy The company s official site provides customers various information Shan-Yu Chou 1 Shan-Yu Chou 2 Outline Marketing Challenges; Major forces driving
More informationAdvertising Information for 2016 by Neckermann Hungary. June 2015.
Advertising Information for 2016 by Neckermann Hungary June 2015. OVERVIEW Neckermann Hungary 1 1 Market leading tour operator 26 own shops + 12 franchise + 350 3 rd party retails shops Ca. 20% market
More informationThe 2013 Traveler. November 2013. google.com/think
The 2013 Traveler November 2013 WHAT WE WANTED TO KNOW How have the attitudes and behaviors of leisure and business travelers changed over the past year? 2 WHAT WE FOUND The Traveler s Mindset Travelers
More informationTRAVEL MANAGEMENT SUITE
TRAVEL and HOSPITALITY TRAVEL MANAGEMENT SUITE The Solution for Winning Customers and Profits indracompany.com > > TRAVEL AND HOSPITALITY INDRA AND THE TRAVEL INDUSTRY IT strategic value Integration Our
More informationPACKS by Milestones MONTHLY MANAGEMENT Prices from 600/month
PACKS by Milestones MONTHLY MANAGEMENT Prices from 600/month WE MANAGE MONTHLY STEPPING STONES E-COMMERCE STEP Internal Distribution: _ Evaluation of the WEBSITE not only regarding its design but most
More informationRequest for Proposals Marketing, Communications, and Website Management, Social Media
Marketing, Communications, and Website Management, Social Media Proposal Submittal Deadline: May 15, 2015 Introduction In 2011, the City of Arroyo Grande formed a Tourism Business Improvement District
More informationSix Opportunities for Travel Companies to Transform the Customer Experience
Six Opportunities for Travel Companies to Transform the Customer Experience The travel industry led the way in the adoption of an online sales model. Expedia was launched almost 20 years ago in 1995, while
More informationBUSINESS PLAN ANALYSIS OF A NEW VENTURE FOR AN ONLINE TRAVEL ACCOMODATION RESERVATION SERVICE. Bernadett Maxwell
BUSINESS PLAN ANALYSIS OF A NEW VENTURE FOR AN ONLINE TRAVEL ACCOMODATION RESERVATION SERVICE by Bernadett Maxwell PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER
More informationTHE GERMAN TRAVEL ASSOCIATION. Strong. partner for the industry
THE GERMAN TRAVEL ASSOCIATION Strong partner for the industry Contents: 04 Interest group 06 Crisis and security management 08 Education and training 10 Digitisation and market research 12 Sustainability
More informationU.S. summer travel prediction May 2014 Adobe Digital Index
U.S. summer travel prediction May 2014 Adobe Digital Index Table of contents This summer more consumers will book trips online than ever before. Key insights Device Segment Appendix Bookings Growth Indexed
More informationTourism Busines Portal. Tutorial ONLINEDISTRIBUTIONCHANNELS
Tourism Busines Portal Tutorial ONLINEDISTRIBUTIONCHANNELS INDEX INTRODUCTION....2 1. What types of online distribution channels are there?... 3 2. What tools can be used for direct online distribution?...
More informationcoresuite ecommerce 24h shop in the web
coresuite ecommerce 24h shop in the web 1 Agenda (1)! 1 Advantages of coresuite ecommerce! 2 Architecture overview! 3 Features of epages Webshop design Social media integration Mobile view Search and find
More informationDigital Marketing and ecommerce Roadmap
Digital Marketing and ecommerce Roadmap Market trends Experience is the new differentiator Evolution of experience What experience was Language - Offer - Image Adapting to smartphone Adapting to tablet
More information1 Distribution Channel Analysis: a Guide for Hotels
The Ever Evolving Distribution Landscape A Focus on Emerging Channels By Chris K. Anderson, Ph.D., Professor, Cornell University and Jay Hubbs, Vice President, Regional Sales, ReviewPro, members of HSMAI
More informationReputation Management, Essential to Your Brand Identity. Mark Preston DigMe, NYC 2015
Reputation Management, Essential to Your Brand Identity Mark Preston DigMe, NYC 2015 World s largest travel site World s best travel planning resource In 45 Countries & 28 Languages Mission Help travelers
More informationThe Case for Commercial Data The Time to Act is Now
Today, we have access to a vast amount of customer data that can be used to power sales and marketing efforts. That may not be the case tomorrow. behind. Currently, regulations for customer data are looser
More informationWirecard AG Half year results 2014 Investor Presentation
Wirecard AG Half year results 2014 Investor Presentation Aschheim, 13th August 2014 2014 Wirecard AG 1 Content 1. Key Figures H1 2014 / Highlights YTD 2. Products and Solutions 3. Growth Drivers, Strategy
More informationIN1 SOLUTIONS PRODUCTS & SERVICES
IN1 SOLUTIONS PRODUCTS & SERVICES In1 Solutions provide a range of products and services, which when combined with our booking engine technology, deliver real growth in online bookings. Our products and
More information4.4. Booking.com Facts and business concept...49 4.5. Representation of Priceline's Annual Report 2011...51 4.5. Conclusion of the analysis of
1 Table of Contents 1. INTRODUCTION...3 1.1. Background of the study...3 1.2. Hypothesis...4 1.3. Aim...4 1.4. Objectives...5 1.5. Structure of the dissertation...6 1.6. Summary...7 2. LITERATURE REVIEW...8
More informationQuick Trip Quote Quick Reference
Quick Trip Quote Quick Reference O V E R V I E W Quick Trip Quote is an app that allows agents to request for quotations of Air, Hotel and Car in 4 types of different combinations, as follows: Air only
More informationover that in Year 2000. APP
BUSINESS REVIEW With a professional and highly experienced management team, a proven track record and a portfolio of state-of-the-art information and management systems, TraveSky is well positioned to
More informationMedicine, Tourism, Hungary and the Facilitator Company
Medicine, Tourism, Hungary and the Facilitator Company By Dr. Randy Simor Meditours Hungary-Established in 2005 as a One-Stop Shopping Solution for the medical treatment seeking traveler or tourist. Company
More informationTRAVEL MANAGEMENT TODAY
TRAVEL MANAGEMENT TODAY 350.000 business travelers use Atlatos 1.076 73 companies trust in Atlatos % average adoption rate cost savings for our customers 5 powerful Atlatos products for business travel
More informationOnline Travel Agents 101
Topic Online Distribution Tutorial 39A Online Travel Agents 101 This tutorial outlines the role of Online Travel Agents and how to work with them. Reading time: 15 minutes Prerequisite: none Tutorials
More informationDistribution in the Long Tail. Dennis Schaal, Tnooz
Distribution in the Long Tail Dennis Schaal, Tnooz Definition For our purposes, travel inventory in the long tail Is NOT: Branded hotels Airlines Car rental Major cruise lines IS: Tours and activities
More informationStrategies to Generate Revenue
Introduction 2 The Internet is a flourishing industry. With the development in technology people to a greater extent are exposed to internet. Progressively they are learning to make use of the Internet
More informationCorporate travel solutions Driving business travel success
Corporate travel solutions Driving business travel success Optimize and enhance the corporate travel journey Best-in-class travel technology Today s business travel ecosystem relies on a network of resources
More informationService Provider Value Proposition
Service Provider Value Proposition What is GGA? GGA is a company with an advanced set of technologies for booking blackcar and limousine service providers via automation tools. Over $20 million invested
More informationportable PC smartphone stationary PC TV device traditional mobile phone tablet smart TV game console e-reader Internet Radio Newspapers Magazines
0 25 50 75 100 0 25 50 75 100 Internet TV Radio Newspapers Magazines 38 21 28 14 13 52 71 66 65 62 portable PC smartphone stationary PC TV device traditional mobile phone tablet smart TV game console e-reader
More informationWithin online customer support, you will find customer support contact information, a link to e-mail our corporate travel agents and online help.
Tufts Traveler & Arranger Manual Spring 2006 GETTING HELP Corporate Travel Agents You may contact your custom agent or a corporate travel agent for help with the site, booking assistance or general support
More informationSTRATEGIC USE OF SOCIAL NETWORKING FOR THE TOURISM INDUSTRY: A CASE STUDY OF THAILAND
STRATEGIC USE OF SOCIAL NETWORKING FOR THE TOURISM INDUSTRY: A CASE STUDY OF THAILAND by Benjaporn Damapong and Pannee Suanpang Suan Dusit Rajabhat University Bangkok, Thailand E-mail: benjaporn_dam@dusit.ac.th,
More informationBigger, better, faster, more:
Bigger, better, faster, more: Technology takes off in travel If there is an industry that has had to respond to the impact of technology then travel is it. Companies like Expedia, Uber, TripIt and Airbnb
More informationManaging your online reputation
Managing your online reputation In this internet age where every thought, feeling and opinion is tweeted, posted or blogged about for the world to see, reputation management has never been so important
More informationMAXIMISING VALUE FROM DIRECT MARKETING: CUSTOMER ENGAGEMENT
MAXIMISING VALUE FROM DIRECT MARKETING: CUSTOMER ENGAGEMENT DATE: October 2013 Tim Gilmour Chief Marketing Officer aegon.com AEGON DIRECT & AFFINITY MARKETING SERVICES ADAMS (AND ITS SISTER COMPANIES WORLDWIDE)
More informationKey Consumer Insights for Effective Hotel Marketing Strategy
Key Consumer Insights for Effective Hotel Marketing Strategy Effective Hotel Marketing Strategy / 2 Introduction RezNext recently conducted a survey among leading hoteliers in India on their digital marketing
More informationRussian package tours market. E-travel 2013. November, 2013
Russian package tours market E-travel 2013 November, 2013 Travelata.ru is a leading Russian online travel agency focusing on sales of package tours online What we do? Products Package tours Last minute
More informationStep 2. Step 2: Understanding the Travel Distribution Channels. Sales Toolkit 97
96 Sales Toolkit Step 2: Step 2 Understanding the Travel Distribution Channels Sales Toolkit 97 Understanding the Travel Distribution Channels Confused about the difference between a DMC and an incoming
More informationTHAILAND B2C E-COMMERCE MARKET 2015
PUBLICATION DATE: AUGUST 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-5 TABLE OF CONTENTS I PAGE 6 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 7 METHODOLOGY I PAGE 8 RELATED REPORTS I PAGE 9
More informationBUSINESS-TO-BUSINESS MARKETING 2016-2017
BUSINESS-TO-BUSINESS MARKETING 2016-2017 September 2015 335 pages ISBN# 9781577832300 Published by Richard K. Miller & Associates (RKMA) PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING 1.1 B2B
More information1.1 Traditional Model Here in the traditional model GDS is in the heart of the system (Figure 1).
Table of Contents LIST OF FIGURES... 3 Abstract... 4 1. Introduction... 4 1.1 Traditional Model... 4 1.2 The Online Model... 5 2. AIRLINE DIRECT SERVICE... 6 3. ONLINE TRAVEL AGENTS... 6 3.1 OTA MARKET...
More information70% 92% Managing Your Online Reputation. Review Sites. Social. Mobile 18/01/2013. Facebook has more than 1 billion active users
Managing Your Online Reputation Building your business with the world s largest travel site Mobile Social Review Sites 2 Who consumers trust #1 #2 92% trust recommendations from people they know 70% trust
More informationThe Psychology of Travel Consumer Behavior
The Psychology of Travel Consumer Behavior January 2003 The Strategic Travel Action Resource or STAR is a timely, topical, brief report replacing what was currently referred to as an Industry Report. The
More informationA PERFECT PARTNERSHIP
A PERFECT PARTNERSHIP Cayman Villas is Cayman s largest professionally managed vacation rental business. We are the only on-island vacation rental company that has operated since 1970 and conveniently
More informationMy Travel Club: A Business Plan
My Travel Club: A Business Plan Jon Hussey 1507 Pennsylvania Ave SE, Washington, DC T 781-799-6280 jonlhussey@me.com jonlhussey.com/blog Table of Contents Executive Summary...2-3 Business Description and
More informationTRIPADVISOR, INC. FORM 10-K. (Annual Report) Filed 02/17/15 for the Period Ending 12/31/14
TRIPADVISOR, INC. FORM 10-K (Annual Report) Filed 02/17/15 for the Period Ending 12/31/14 Address 141 NEEDHAM STREET NEWTON, MA 02464 Telephone 617-670-6300 CIK 0001526520 Symbol TRIP SIC Code 7370 - Computer
More informationTEXT100 DIGITAL INDEX: TRAVEL & TOURISM STUDY
TEXT100 DIGITAL INDEX: TRAVEL & TOURISM STUDY CONTENTS INTRODUCTION About the Study Pg 3 INSIGHTS: TRAVEL & TOURISM TOP 10 OBSERVATIONS Sections: General Travel Patterns Points of Influence for Vacation
More informationInformation Technology Management
Information Technology Management Week 2 Assoc. Prof. Dr. Poonpong Boonbrahm bpoonpon@wu.ac.th Chapter 2 Information Technology s Strategic Importance Introduction IT is changing the fabric of our society
More informationInternational Leisure Sales. 21 January 2015 Managing Sales Channels for International Growth
International Leisure Sales Fáilte Ireland Strategic Platforms Strategic Focus International Leisure Sales Strategy The primary focus of the Strategy is to provide guidance and practical support to tourism
More informationWelcome to the ITB Academy Webinar. The Germans on holiday Trends from the study Reiseanalyse 2015
Welcome to the ITB Academy Webinar The Germans on holiday Trends from the study Reiseanalyse 2015 A warm welcome from Kiel! 2 Today is about Volume of holiday demand Holiday destinations: Demand and interest
More informationThe Increasing Role Data is Playing in Travel Marketing
The Increasing Role Data is Playing in Travel Marketing Bruce H. Rogers Chief Insights Officer and Head of the CMO Practice Forbes Media Computers are incredibly fast, accurate and stupid. Human beings
More informationCh 6 Revenue Management
6-1 Ch 6 Revenue Management 6.1 History 6.2 Levels of Revenue Management 6.3 Revenue Management Strategy 6.4 The System Context 6.5 Booking Control 6.6 Tactical Revenue Management 6.7 Net Contribution
More informationPANGAEA NETWORK Global Travel Market Research Luxury Market Trends
PANGAEA NETWORK Global Travel Market Research Luxury Market Trends Executive Summary March 1 Looking for discounts, travelling less and travelling shorter distances the face of the travel industry in.
More informationOverview. Travel consumer online habits
Overview Technology and the internet have created a revolution in tourism marketing. The internet not only inspires and provides consumers with information on potential travel destinations; it also enables
More information