Sova Nottingham FIP Mentoring Project Support Officer

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1 Sova Nottingham FIP Mentoring Project Support Officer Job Pack Sova is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Enhanced DBS checks will need to be completed and any individual banned from working with children/and or vulnerable adults should not apply. When completing the application form please ensure that you provide evidence of all the criteria in the person specification. Sova is a user of the two-tick disability symbol and actively welcomes applications from disabled candidates. We operate a guaranteed interview scheme for all disabled applicants whom the shortlisting team determine meet the minimum criteria for the post (see essential criteria on the person specification). Please ensure that you highlight that you are disabled on the diversity form to ensure that you are automatically considered for a guaranteed interview, if you meet the minimum criteria. Job Title: Support Officer Base: Nottingham Salary Range: 19,218-20,860 (pro rata) Starting Salary: 19,218 (pro rata) Hours: 21 hours per week, part time Project Funding Date: March 2016 Closing date: Midday 27 August 2015 Interviews will be held week commencing: 7 September 2015 The Support Officer role is critical in ensuring that we provide the right support for our volunteers to carry out this important work. The role requires excellent understanding, knowledge and expertise in supporting the recruitment and training of our volunteers and supervising their activities on an ongoing basis. The role works closely alongside the other members of the team to ensure that volunteers are matched to the appropriate client, and that the relationship is safe, effective and supported. Please do not send CV s as they are not an acceptable alternative to any part of the application form and will not be considered. Completed application forms or any queries should be returned electronically to: recruitmentmidlands@sova.org.uk

2 Job Description Job Title: SUPPORT OFFICER Base: Nottingham FIP Mentoring Project ORGANISATIONAL BACKGROUND Sova is a charity that works in the heart of communities in England and Wales helping thousands of people to steer clear of crime. When people find themselves in difficult situations, we make sure they have someone on their side to help them find the confidence to make choices to improve the quality of their lives. Whether it is about finding a job or finding friends, understanding how to manage money or discovering new prospects, we help people change their lives for the better. Sova s vision is for a society where people have the stability and confidence to steer clear of crime and make better choices, building stability both at work and at home Sova works with a range of partners and receives funding from a number of sources to offer the personal support and practical advice that enables people to make better choices and improve the quality of their lives. Sova is a wholly owned subsidiary of CRI, benefitting from being part of the wider CRI group and sharing its values and vision to enable those in need to help themselves to lead independent and crime free lives. For information about CRI and their work, please see their website CONTEXT The post of Support Officer is an established grade within Sova. The role of the Officer is to take responsibility for specific aspects of the project s work as detailed below. All duties are to be carried out in line with Sova s current operating policies and procedures and any procedures of the partnership agency/funder that apply. PRINCIPAL TASKS 1. To take responsibility for specific tasks, including data inputting and collation; maintaining records; gathering information and general administration. 2. To take part in volunteer recruitment and selection by participating in volunteer interviews and contributing to decisions on volunteer selection 3. To deliver some volunteer training as agreed with line manager 4. To provide supervision and support to volunteers

3 5. To process participant referrals and deploy volunteers, process relevant paperwork. 6. To provide first line information and advice to volunteers, service users, police personnel etc. 7. To assist in the production and distribution of materials to promote the project s work e.g. newsletter. 8. To process returns, including monitoring returns, petty cash, sickness, expenses and other returns 9. To service meetings including preparing and circulating agendas, distributing papers, booking rooms and taking minutes 10. To contribute to the promotion of the project and Sova 11. To maintain productive relationships with partners including attending meetings, preparing reports etc. 12. To be self administrating 13. To contribute to meeting project targets and objectives 14. To line manage the project Administrative Assistant / Support Worker including taking part in recruitment, providing supervision and support conducting performance reviews and assisting in staff development. 15. To take part in regular supervision with line manager 16. To participate in the general development of Sova through meetings, training and attendance of other events 17. To cover any appropriate aspect of other team members roles in their absence 18. To carry out any other duties within the scope of the post

4 Core Competences Attitudes and Behaviours All Sova staff are required to act at all times in accordance with Sova expectations of attitudes and behaviours. These attitudes and behaviours include, but are not limited to: Representing Sova in a professional manner on all occasions. Striving to improve and share good practice, and work towards continuous improvement Maintaining and promoting effective communication and shared good practice across the organisation as a whole and externally. Promoting mutual trust and respect as a guiding principle for all working relationships both internal and external Adopting a co-operative approach to service delivery which draws on the strength, knowledge and expertise of all individuals including service users, staff and volunteers To be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

5 Role Profile Support Officer Nottingham FIP Mentoring - Key Competences Listed below are the key competences, the qualifications, the knowledge and/or experience required for this post. Evidence of meeting the criteria in this person specification must be shown when completing the application form for the post and will be further tested at interview through questioning and testing. The post holder will be able to: Competences E/D Assessment criteria Essential Desirable SKILLS / ABILITIES Administration E A,I Communication E A,I Management of time and workload E I,T Servicing meetings D A,I Liaison with partners D I Managing staff D I Work within organisational policies E A,I KNOWLEDGE / UNDERSTANDING Working with volunteers E A,I Monitoring processes E A,I,T Needs of offenders and other disadvantaged groups E A,I A App Form I Interview T Test D - Documents EXPERIENCE Working with vulnerable groups E A,I Working in the Criminal Justice System E A,I Working in multi-agency partnerships E A,I SPECIAL CONDITIONS RELATING TO THIS POST Enhanced DBS Check Ability to travel as required, occasionally where public transport is not available E E I,D A

6 Summary of conditions JOB TITLE: BASE: Support Officer Various STARTING SALARY: 19,218 (pro rata) TOP OF BAND: WORKING WEEK: HOURS OF WORK: PROBATIONARY PERIOD: CONTRACT: HOLIDAY ENTITLEMENT: LEAVE YEAR: PENSION: TRAVEL AND SUBSISTENCE: CRIMINAL RECORD CHECK: ACCESS: SMOKING: 20,860 (pro rata) 21 hours Normal working hours are Monday - Friday, between 9 am and 5 pm. But this post will require the post holder to work some Saturdays and bank holidays. Overtime is not payable and Sova operates a time off in lieu system for any hours worked in addition to those stated. The post is subject to a six-month probationary period wherein one week s notice is required on either side. Once confirmed in post, notice is one month on either side This post is currently funded until March Whilst all efforts will be made to secure continuing funding, Sova can only guarantee the post until this date. 26 days per annum plus all public holidays (pro rata) April - March Those meeting eligibility criteria will be auto enrolled with Standard Life All costs other than home to office are reimbursed according to regulations and within budget Enhanced DBS Sova s policy is to facilitate access for people with disabilities through reasonable adjustments Smoking is not permitted in Sova buildings ANY OTHER Parking facilities vary according to location INFORMATION: Signed Job Holder.Date.. Signed Line Manager.Date

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