BELL BAXTER HIGH SCHOOL. BUSINESS MANAGEMENT Higher/Int2 HOMEWORK BOOK. Helping you to Succeed

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1 BELL BAXTER HIGH SCHOOL Faculty of ICT/Enterprise BUSINESS MANAGEMENT Higher/Int2 HOMEWORK BOOK Helping you to Succeed Pupil Name: Teacher:

2 C O N T E N T S Page Introduction 3 Section One Business Enterprise Business in Contemporary Society 4 Business Information and ICT 9 Decision Making in Business 13 Section Two Business Decision Areas Marketing 16 Operations. 21 Finance.. 25 Human Resource Management.. 29 Internal Organisation 34 Bell Baxter High School 2

3 I n t r o d u c t i o n This is your homework book for Higher/Int 2 Business Management. It is your responsibility to maintain this book and to complete all tasks and checklists within the time frame set by your teacher. If you lose this book a copy can be obtained from the school s website at follow the links through ICT/Enterprise. All homework tasks to be completed in you homework jotter issued by your teacher. Planning your Time Homework plays an integral part of your learning. Students that complete homework tasks and respond to comments made by their teacher tend to get better grades in their final exam. Wow, what a revelation! Don t leave your homework until the last minute. You will be given 1 week to complete all tasks use your time wisely. S5 students - you have private study periods on your timetable, make good use of them. S6 students you have negotiated time, use these periods for homework/revision. Always ask your teacher (or another teacher in the department) for help if required. You want to succeed Your teacher wants you to succeed Bell Baxter High School wants you to succeed YOU CAN SUCCEED! Bell Baxter High School 3

4 Section One Business Enterprise Business in Contemporary Society - HOMEWORK TASK 1 Watch out for Command Words use the SQA website for guidance on the use of command words at Higher and Int2 levels. Start your answer off by writing the question out this helps you stay on track. 1 a) In order to produce goods and services, businesses need to use resources. These resources are called the factors of production. Identify the 4 factors and explain their use in a business. (8) 1 b) Identify and describe the 3 main sectors of Industry giving a local example of a business in each sector. (6) Bell Baxter High School 4

5 Business in Contemporary Society - HOMEWORK TASK 2 Pay attention to any words that have been highlighted. Look at the amount of marks awarded to the question and answer accordingly. Use relevant examples to re-enforce your answer. 2 a) Compare the objectives for a Public Limited Company with those for a Charity. (4) 2 b) Identify 5 stakeholders of the High Street store Boots and describe how the interests of these stakeholders might differ. (10) 2 c) Describe how Fife Council may be influenced by its different stakeholders. (8) Bell Baxter High School 5

6 Business in Contemporary Society - HOMEWORK TASK 3 Read the questions carefully get used to this instruction! Relate your answer to the pieces of information given at the start of the question. 3 a) A large retail group decides to divide into two companies one company concentrating on the retail of cosmetics, toiletries, toys, CDs and the other company on electrical goods and DIY. Explain how de-merging could affect different stakeholders? (8) 3 b) Cadbury Schweppes made a decision to move into the Eastern European market and set up a factory in Poland. Discuss how the following factors might affect an organisation s decision to locate abroad. Political Economic Social Technical (8) Bell Baxter High School 6

7 Business in Contemporary Society - HOMEWORK TASK 4 Read the questions carefully get used to this instruction! Refer to your notes for guidance or ask your teacher for help, but don t leave it until the last minute. Stakeholders have an interest in the way an organisation is run. 4 a) Choose 3 different types of organisation (one private, one public and one voluntary), identify 3 possible stakeholders for each and explain their likely interest in the organisation. (12) 4 b) For each of these organisations state one source of finance (you must have a different source for each type of business). (3) 4 c) For each of these organisations describe 2 possible objectives they might have. (6) Bell Baxter High School 7

8 Business in Contemporary Society CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 8

9 Section One Business Enterprise Business Information and ICT - HOMEWORK TASK 1 Don t forget to focus on those Command Words! 1 a) Explain clearly the meaning of the term information and describe the main types of information which may be available to a firm. (8) 1 b) Describe how you would assess the value of the types of information that you have described in 1 a. (8) 1 c) Explain why the application of information technology has become so important to business success. (4) Bell Baxter High School 9

10 Business Information and ICT - HOMEWORK TASK 2 Record your homework in your Diary Planners. Read over your answers and check you have done your best. Communication is essential for a company like Cadbury Schweppes which has branches all over the world. 2 a) Describe the advances in technology which have made the decision to move to other countries easier. (6) 2 b) Discuss the factors which might restrict an organisation s use of modern technology. (5) Bell Baxter High School 10

11 Business Information and ICT - HOMEWORK TASK 3 Ask your parents for help you d be surprised what they know! Find somewhere quiet to work. 3 a) Discuss the effects of introducing new technology on organisations. (8) 3 b) The Scottish skiing industry, like many other organisations, has its own website. Describe the advantages to an organisation of having a website. (6) 3 c) Describe 2 measures organisations can use to encourage customers to purchase from their website. (2) 3 d) Describe 2 types of information contained in a typical website. (2) Bell Baxter High School 11

12 Business Information & ICT CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 12

13 Section One Business Enterprise Decision Making in Business - HOMEWORK TASK 1 Avoid work overload: don t forget to take regular breaks! 1 a) Many fast food organisations, such as McDonalds, have cultivated a strong corporate culture. If an organisation sets this as a strategic objective, describe the tactical decisions required to achieve it. (6) 1 b) Describe, using examples, the 3 types of decisions taken by organisations in order to achieve their objectives. (6) 1 c) A local restaurant, which has a capacity to hold 50 customers, finds it frequently has fewer than 5 customers. The problems have been identified as poor quality and overpriced food. Describe the benefits of using a decision making model in order to solve problems. (5) Bell Baxter High School 13

14 Section One Business Enterprise Decision Making in Business - HOMEWORK TASK 2 Don t leave your homework until the last minute. 2 a) Describe the role of a manager at Euro Disney in achieving the objectives of the organisation. (5) 2 b) Identify and describe the external factors that need to be considered when carrying out a swot analysis. (6) 2 c) Discuss the costs and benefits of using a structured decision making model. (8) Bell Baxter High School 14

15 Decision Making in Business CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 15

16 Section Two Business Decision Areas Marketing - HOMEWORK TASK 1 1 a) A business may be market or product orientated. Explain each of these terms and state which you think will be the more successful to a business and why? (6) 1 b) Explain what is meant by the following terms and give an example of a product or service for each one. Differentiated Market Undifferentiated Market Market Segmentation Niche Marketing (8) 1 c) Toy manufacturers produce updated versions in order to extend their product life cycle. Identify and describe 4 other means of extending the life of a product. (8) Bell Baxter High School 16

17 Section Two Business Decision Areas Marketing - HOMEWORK TASK 2 MP3 is a technical format which allows music to be downloaded from the internet. This means users can obtain music without visiting High Street stores. In addition to this, many customers are now choosing to purchase CD s on the internet. 2 a) Discuss the benefits of selling CD s, DVD s, and books on the internet for: The supplier The customer (6) 2 b) Changes in technology mean that new products are frequently launched onto the market. Describe the types of strategies an organisation might use when pricing a new product. (10) 2 c) Discuss the factors which would contribute towards a good product mix for an organisation. (5) Bell Baxter High School 17

18 Marketing - HOMEWORK TASK 3 Keep a supply of homework resources together in your place of study. Take a break when you get home from school. 3 a) Pedigree Chum may decide to introduce a new type of dog food under their Brand name. Discuss the advantages to an organisation of creating a successful brand? (6) 3 b) Companies will use various extension strategies to prolong the life of existing products. Explain strategies that the National Lottery operators Camelot could use to extend the life of their product? (6) 3 c) Oil companies such as BP and Shell see creating a good reputation as an important objective. Describe the role of the Public Relations Officer in achieving such as objective. (5) Bell Baxter High School 18

19 Marketing - HOMEWORK TASK 4 Make use of suitable websites to help you. Phone a friend! Someone else in the class may be able to help you. 4 a) Apple sells music directly to customers via its internet website, i- tunes. Compare this method of selling with other options available. (5) 4 b) Explain how organisations can segment their markets. (2) 4 c) Discuss the benefits of market segmentation to an organisation and its customers. (6) Bell Baxter High School 19

20 Marketing CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 20

21 Section Two Business Decision Areas Operations - HOMEWORK TASK 1 Take timeout to relax and have a social life! Eat properly don t snack on non healthy food. 1 a) Discuss the importance of quality inputs in the operations process of an organisation. (4) 1 b) Identify and describe 3 types of production available to organisations. (6) 1 c) Explain the factors that would affect the choice of production method used. (5) Bell Baxter High School 21

22 Operations - HOMEWORK TASK 2 Plan your answers by starting out with bullet points 2 a) Describe the benefits of Quality Circles to both the employer and the employee. (6) 2 b) Explain the measures an organisation can take to ensure they produce a quality product or service every time. 2 c) Outline the problems for an organisation that may arise from understocking and overstocking. (8) (6) Bell Baxter High School 22

23 Operations - HOMEWORK TASK 3 Don t forget to use titles and labels on diagrams 3 a) Draw a diagram to illustrate how you would manage stock control effectively. (3) 3 b) Describe the different stages involved in setting an appropriate stock level. (4) 3 c) Discuss the use of the Just-in-Time method of stock control. (8) Bell Baxter High School 23

24 Operations CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 24

25 Finance - HOMEWORK TASK 1 Don t forget to use focus on command words. 1 a) Distinguish between the following financial terms. Gross Profit And Net Profit Fixed Assets and Current Assets Debentures and Shares (6) 1 b) Organisations use financial information to aid decision-making. Identify 3 financial statements that an organisation would prepare at the end of their financial year. Explain the use of each of these statements. (6) Bell Baxter High School 25

26 Finance - HOMEWORK TASK 2 Don t forget to use focus on command words. 2 a) Identify and describe the sources of finance available to a sole trader and compare this with a public limited company. (8) 2 b) Zoe McTavish is a fitness instructor who runs her own business. She prepares a cash budget at the beginning of each financial year. Explain why Zoe does this. (5) 2 c) Identify the main methods of improving profitability in a organisation. (6) Bell Baxter High School 26

27 Finance - HOMEWORK TASK 3 Set aside a specific time to do your homework. 3 a) Accounting ratios can be used to analyse financial information however they have their limitations. Describe these limitations. (6) 3 b) Describe 4 causes of cash flow problems. Identify a solution for each problem. (8) 3 c) Describe ratios which could be used to ensure appropriate levels of profitability and liquidity are maintained. (5) Bell Baxter High School 27

28 Finance CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 28

29 Human Resource Management - HOMEWORK TASK 1 Prioritise your homework tasks for all subjects. 1 a) Describe the changing patterns of employment that have occurred in the UK in the past 20 years. (4) 1 b) Describe the recruitment process that may be used by a HR Department. (5) 1 c) Discuss the different types of testing that an organisation could use to select the best candidate. (6) Bell Baxter High School 29

30 Human Resource Management - HOMEWORK TASK 2 Listen to music, if it helps. Television is better turned off! 2 a) Describe the term Induction Training and outline the benefits of this type of training. (5) 2 b) Some organisations use a flat rate system to pay employees. Describe other types of payment systems. (4) 2 c) Discuss the forms of industrial action available to an employee when relations with employers have broken down. (5) Bell Baxter High School 30

31 Human Resource Management - HOMEWORK TASK 3 Create a To Do List and reward yourself for achievements. recognize that "failure" is success: learning what doesn't work is on the same path as learning what does work! 3 a) Describe the costs and benefits to an organisation of training its staff. (6) 3 b) Identify and describe 3 pieces of legislation that exist to protect employees (6) 3 c) Describe the following human resource terms: (i) Contract of Employment (ii) Trade Union (iii) Works Council (iv) Industrial Action (4) Bell Baxter High School 31

32 Human Resource Management - HOMEWORK TASK 4 Read over your answers and check how many marks you think you ve achieved. 4 a) Identify 3 items that should be included in a Contract of employment other than a person s name, age and address. (3) 4 b) Businesses advertise job vacancies internally and externally. Explain the advantages and disadvantages of advertising vacancies internally. (4) 4 c) Describe the following human resource terms: CV (Curriculum Vitae) Job Description Person Specification Short List Referee. (5) Bell Baxter High School 32

33 Human Resource Management CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps Bell Baxter High School 33

34 Internal Organisation - HOMEWORK TASK 1 Schedule a task and hold to its time. Avoid acting on impulse. 1 a) Distinguish between downsizing and delayering stating the effects both have on the organisation. (6) 1 b) The large burger chains have branches in most of our large towns. They operate within a centralised organisation structure. Describe the features of: i) a centralised structure ii) a decentralised structure. (8) 1 c) Organisations often use an entrepreneurial structure. Explain the advantages and disadvantages of an entrepreneurial structure. (4) Bell Baxter High School 34

35 Internal Organisation - HOMEWORK TASK 2 Use your free time wisely. Think of times when you can plan/study "bits" as when walking home or on the bus. 2 a) Many organisations group their activities by customer. Discuss other methods an organisation could use to group their activities. (8) 2 b) Explain the differences between a flat and a hierarchical organisational structure. Use diagrams to support your answer. (6) 2 c) British Airways has chosen to group its business activities by customer (business and private travellers). Describe the advantages and disadvantages of this for the organisation. (5) Bell Baxter High School 35

36 Internal Organisation - HOMEWORK TASK 3 Avoid distractions switch your phone to silent for ½ hour! 3 a) Explain the term Corporate Culture. (1) 3 b) Discuss the advantages a corporate culture bring to an organisation and its employees? (4) 3 c) Many organisations choose to outsource their catering services. Describe the advantages and disadvantages of outsourcing. (8) Bell Baxter High School 36

37 Internal Organisation CHECKLIST Once your homework has been returned, complete the table below to help you monitor your progress. Homework Task Marks Achieved Improvement/development steps [End of Homework] Bell Baxter High School 37