Overview of bc211. Myrna Holman Executive Director. November 2012
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1 Overview of bc211 Myrna Holman Executive Director November 2012
2 bc211 bc211 is a non-profit Information and Referral (I&R) service whose legacy extends as far back as1953. bc211operates a number of general and specialized help lines and provides online access to community, government and social services through the Red Book Online.
3 bc211 With funding from the United Way and the City of Vancouver, in June 2010, bc211 began operating 211 service for the three Regional Districts of Squamish- Lillooet, the Fraser Valley and Metro Vancouver. We continue to operate the following provincial specialty help lines: VictimLINK BC Alcohol and Drug Information and Referral Service Youth Against Violence Line Problem Gambling Help Line In the 3 Regional Districts, simply dial for all specialty lines.
4 All Lines Are: Answered 24/7 by paid, trained and certified Information and Referral (I&R) Specialists who are also trained as Victim Service Workers Our data base of resources is maintained by Resource and Publications Specialists Both I&R and R&P Specialists need to attain their certification through the Alliance of Information and Referral Systems bc211 as an organization is also accredited by AIRS We provide multilingual, free, confidential service which is available 24/7, 365 days a year on all lines All lines offer emotional support, informal advocacy, information and referral, follow up calls and assisted referrals where appropriate
5 Information Management System With funding from the United Way, bc211 recently launched a new Information Management System which is now the standard for 211 operators across Canada We have implemented icarol, a product of Charity Logic icarol greatly enhances our ability to collect and leverage data important to our funders and our communities We can now analyze data across all lines such as what issues seniors are calling about, where they live, where the services they require are located, what services they were referred to, as well as, what Stats Canada data tells us about their communities
6 Red Book Online The Red Book Online lists community, government and social services for the three Regional Districts of Metro Vancouver, the Fraser Valley and Squamish-Lillooet A new Red Book Online tool will be launched in the new year
7 The Line
8 We Want People to Know!
9 features: Dial 211 at no cost, collect calls accepted 211 is available in the Metro Vancouver, Fraser Valley and Squamish- Lillooet Regional Districts 2.6 million British Columbians can now dial 211
10 211 Produces the Shelter List twice daily listing all available homeless shelter beds in the Metro Vancouver, Fraser Valley and Squamish-Lillooet Regional Districts. Assists callers to find food, drop-in centres, clothing, income assistance, medical help, mental health support etc. The shelter list is shared with over 300 service providers twice daily
11 Trending at 1,000 calls weekly and 900 searches weekly on the Red Book Online Homelessness is top call trend at 66%. The trend is due in part to our past legacy as the Street and Shelter Help Line Other top trends include addiction, partner abuse, health, mental health, transient and eviction/tenancy issues 211 Trends
12 211 Service Area Map
13 VictimLINK BC
14 VictimLINK BC Dial 211 within the 3 Regional Districts, or VictimLink BC Features: Victim services Court orientation and accompaniment services Transition houses Counselling and support groups Benefits victims of crime Legal services, advocacy, and Family Justice services Checks the Protection Order Registry for victims of crime Provides after hours victim notification for the Victim Safety Unit
15 YOUTH AGAINST VIOLENCE LINE
16 Youth Against Violence Line Dial 211 within the 3 Regional Districts or The Youth Against Violence Line Features: Victim services, legal and financial assistance, and advocacy And specialized services regarding: Bullying Online harassment Dating violence Gang avoidance Pregnancy prevention etc.
17 ALCOHOL & DRUG INFORMATION AND REFERRAL SERVICE
18 Alcohol and Drug Line Dial 211 within the 3 Regional Districts, or The Alcohol and Drug Line Features: Mental health and concurrent disorder programs Emergency and after hours services Housing (shelters, transitional, supported) Financial assistance Advocacy and legal services Education and prevention services Emotional and crisis support to individuals, partners and family members Provides call transfers from institutions to recovery houses
19 PROBLEM GAMBLING HELP LINE
20 Problem Gambling Help Line 211 within 3 Regional Districts or The Problem Gambling Help Line Features: Anonymous and confidential Multilingual Information about and referral to: support services, advocacy, follow up, assisted referral, and call transfers Education and prevention services Specialized Problem Gambling counsellors 12 step groups - GA and Gam-Anon Residential Treatment
21 bc211 we can help bc211closing notes: Operates 24/7, 365 days a year All services are free, confidential and multilingual All calls answered by trained Information and Referral Specialists Data base of resources updated annually Look for the Red Book Online at Let us know how we do.send you comments and feedback to Myrna Holman, Executive Director at myrna@bc211.ca
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