Wherever you are. Access all information related to our QM Seminars quickly and easily with your smartphone.

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1 Your benefit at a glance 1 Benefit from our QM experts long-standing experience Acquire in-depth understanding of quality management Obtain a recognised certificate from TÜV SÜD Akademie Ensure practice-focused and intensive knowledge transfer in small groups Benefit from our in-house training provided on-site at your company Wherever you are. Quality Management Qualifications to unlock the potential for continuous improvement SEMINAR DATES 2014 Access all information related to our QM Seminars quickly and easily with your smartphone. Register now, either online by using our attached fax form or via one of our regional contacts. We look forward to hearing from you! Find more information, further training offers and our convenient online registration form at: TÜV SÜD Akademie GmbH Tanja Becker Westendstraße Munich Phone +49 (0) tanja.becker@tuev-sued.de Follow us! AC22-QMEng-fly-105x210-p TÜV SÜD Akademie GmbH

2 Ensure a consistent driving force for your success Dear Professionals, It s easy to identify critical success factors for your business: products of outstanding quality and smooth processes are the key to customer satisfaction and high efficiency. However, only companies focusing actively and continuously on potential areas of improvement will get ahead and stay ahead of their competitors. From continuous improvement of workflows, procedures and processes to consistent and dedicated improvement of customer, supplier and supply-chain management, a state-of-the-art and highly effective quality management system will help you to gear your company, workforce and processes even more efficiently towards success. In our increasingly fast-paced and complex world companies must offer their full commitment and dedication to mastering the increasingly fierce competition. TÜV SÜD Akademie s comprehensive landmark qualifications prepare you in the best possible way for keeping up with the pace and demands of international development. We offer systematic qualifications throughout all relevant fields. Our training courses provide you with certificates as impressive evidence of your skills and abilities, but also with all the know-how and expertise required in innovative quality management. Best wishes, Content Modular Training Quality Management 4 Quality Management Specialist QMS-TÜV 5 Quality Management Representative QMR-TÜV 6 Effective Quality Techniques 7 Quality Manager QM-TÜV 8 Quality Management Auditor QMA-TÜV 9 Dates Company Training Management 12 As holder of a certificate issued by TÜV SÜD Akademie, you can also apply for one of the following certificates of competence from TÜV SÜD Akademie s Certification Body of Persons: Quality Management Auditor Quality Manager Quality Management Representative Candidates applying for a certificate of competence need to have completed vocational training, professional experience and experience in quality management. No additional examination is required for the QM Representative certificate of competence. Tanja Becker Product Manager Quality Management 2 3

3 Why our training takes you much further Quality Management Specialist QMS-TÜV Our training programme features a modular structure comprising a foundation module, several advanced modules and an audit module. You can book the clearly structured modules flexibly, in line with your previous knowledge and your objectives. Based on this modular structure, you can reach your desired qualifications step-by-step or provided you can demonstrate previous knowledge enter the modular training programme at any level. Certified opportunities At the end of most training courses, you can attend an examination and receive a certificate to demonstrate that you have successfully mastered the contents of the training course. These certificates are recognised on the job market and by state and public institutions. 4 Competence certificate according to DIN EN ISO/IEC ination for recognition as QM auditor AQM-Auditor -TÜV in conformity with EOQ regulations ination Quality Manager QM-TÜV OBJECTIVE Quality Management Auditor QMA TÜV AUDITMODULE Quality Management Representative QMR-TÜV ADVANCED MODULES Quality Management Specialist QMS-TÜV F OUNDATION MODULES Effective Quality Techniques This foundation module provides you with practice-oriented know-how that enables you to support the establishment and maintenance of a process-focused management system. Importance, terms and definitions of quality management Quality management standards DIN EN ISO 9001 Process-focused quality management Establishing an integrated management system Process, process focus and process description Quality methods Inspection methods and their application, control of monitoring and measuring equipment Statistical Process Control (SPC) Professionals and executives from production and service companies Employees from all business areas and levels actively involved in quality management systems and quality improvement The course is limited to 20 participants. Special note You will be given a volume which contains all relevant standards. Certificate Quality Management Specialist QMS-TÜV 5 days 1.350,00 participation fee (plus VAT) 130,00 training material (plus VAT) 190,00 examination fee (plus VAT) 1.987,30 total price incl. 19% VAT Help to establish and maintain a process-focused QM system. Understand the contents of DIN EN ISO Know the fundamentals of quality assurance and quality methods and identify opportunities for improvement.! 5

4 Quality Management Representative QMR-TÜV This advanced module helps you to expand your methodological and technical expertise. Learn how to establish and continuously improve an effective management system. Fundamentals of process management Structure and implementation of process-focused integrated management documentation Identification and assessment of processes Supplier management Quality planning, quality costs Performance indicators for process analysis and optimisation Fundamentals of DIN EN ISO 9004 Motivation and techniques for promotion of the qm system Professionals and executives in charge of quality management or who plan to implement a quality management system The course is limited to 16 participants. Requirement Certificate QMS-TÜV or evidence of equivalent qualifications! Enhance your knowledge of DIN EN ISO Expand your methodological and technical expertise in quality management. Establish innovative management systems on the basis of consistent process analysis and improvement. Understand the role and responsibilities of a quality management representative. 6 Certificate Quality Management Representative QMR-TÜV 5 days 1.420,00 participation fee (plus VAT) 90,00 training material (plus VAT) 190,00 examination fee (plus VAT) 2.023,00 total price incl. 19% VAT Effective Quality Techniques This advanced module shows you how to systematically apply preventive statistical methods in order to contribute to process and product improvement and thereby consistently save costs. Systematic application of tested quality techniques Quality Function Deployment FMEA Explanation of quality techniques on the basis of case studies Integration of quality techniques in Six Sigma projects Six Sigma DMAIC method, Poka Yoke Design of Experiments (DoE) Professionals and executives from all business areas and levels actively involved in the quality management system and quality improvement Individuals striving to attend auditor training under the EOQ s AQM-Auditor -TÜV scheme The course is limited to 16 participants. Requirement Certificate QMS-TÜV or evidence of equivalent qualifications Certificate of attendance TÜV SÜD Akademie 3 days 1.040,00 participation fee (plus VAT) 70,00 training material (plus VAT) 1.320,90 total price incl. 19% VAT Learn how to apply the key quality techniques and tools in practice. Design highly efficient processes. Understand the principles of the Six Sigma DMAIC method. 7

5 Quality Manager QM-TÜV Quality Management Auditor QMA-TÜV This advanced module teaches you how to identify potential for continuous improvement and design multi-disciplinary projects. Consistent improvement of your management system enhances the competitive strength of your company. Self-assessment and sustained improvement Process management Planning process and quality planning Problem-solving in QM projects using modern management techniques QM promotion and motivation Management review and process costs Executives and employees in charge of quality management Process owners in manufacturing and service companies Individuals striving to attend auditor training under the EOQ s AQM-Auditor -TÜV scheme The course is limited to 16 participants. Requirement Certificate QMS-TÜV or evidence of equivalent qualifications The audit module enables you to carry out expert third-party audits, supplier audits and internal audits. DIN EN ISO and relevant passages of DIN EN ISO Audit planning and audit process Checklist methodology Process-focused auditing Communication skills for auditors, auditing practice Evaluation of audit results, production of audit reports Establishment and verification of corrective actions Executives and professionals from production and service companies aiming to act as auditors Quality management executives Individuals striving for an AQM-Auditor -TÜV certificate under the EOQ scheme The course is limited to 14 participants. Requirement Successful completion of the QMS-TÜV and QMR-TÜV modules or evidence of equivalent qualifications Certificate Quality Manager QM-TÜV 5 days 1.460,00 participation fee (plus VAT) 90,00 training material (plus VAT) 190,00 examination fee (plus VAT) 2.070,60 total price incl. 19% VAT Certificate Quality Management Auditor QMA-TÜV 5 days 1.460,00 participation fee (plus VAT) 60,00 training material (plus VAT) 320,00 examination fee (plus VAT) 2.189,60 total price incl. 19% VAT Know how to develop innovative solutions and ideas. Successfully integrate quality and cost aspects and improve competitive strength. Be familiar with an array of management techniques and use them in the continuous improvement of your QM system. Ensure an efficient and successful quality management system. Take even critical audit situations in your stride. Know how to use your QM audits to give critical impetus to continuous improvement processes in your company.!! 8 9

6 Your contact Our experts will be happy to advise you. Tanja Becker, Phone +49 (0) , For enquiries concerning certificates of competence please contact: Carmen Lickert, Phone +49 (0) , Dates 2014 More than seminars: individual training solutions for your company TÜV SÜD Akademie experts for training management support your company in the entire area of further education with analyses and strategy consulting, as well as creating company specific training concepts and performing results monitoring. COMPANY TRAINING MANAGEMENT Quality Management Specialist QMS-TÜV Frankfurt Munich Berlin Frankfurt Hamburg Berlin Quality Management Representative QMR-TÜV Berlin Frankfurt Munich Hamburg Quality Management Auditor QMA-TÜV Effective Quality Techniques Munich Hamburg Consulting Strategies Analyses Education and training concepts Controlling In-house training Our seminar at your location Your individual seminar concept Professional training management is geared to the targets and the vision of your company. The portfolio extends from strategic training planning to the establishment of organizational structures and the introduction of didactic concepts all the way through to the practical realization of educational and training measures at your company, or worldwide. We are always at hand to support you in these activities! On Request Quality Manager QM-TÜV On Request Dates for our germanspeaking trainings at: More information is available at:

7 TÜV SÜD Akademie GmbH, AC-SC-KA, Westendstraße 160, Munich, Germany Registration (Please fill out in CAPITALS) please fax to: Or register online: Event Title Date Place Participant Mr. Ms. Title Surname First name Telephone (business) Fax (business) Department Function (business) Address Private Company (please tick) Company Street ZIP/ Town/ Country Industry Number of employees Billing address (if different) Your internal order no. (if available) Contractual correspondence desired: by post by by fax to participant Additionally to: Consents We, the TÜV SÜD Academy, have committed ourselves to avoiding environmental pollution as far as possible and to conserving resources. Please support us in these matters. Indicate your agreement so that we can send you information on our courses by in future. Yes, please inform me by about your products and services for training courses and certifications as well as your technical conferences. address (if different from that above): With my signature I confirm that the TÜV SÜD Academy and the companies of the TÜV SÜD Group (consultancy, testing and certification of companies and products) may use my data for customer analyses and written advertising (e. g information on seminars offered) by post. (Please cross out if not applicable). Signature Date/Place Signature www2014 Notes on data protection: The TÜV SÜD Akademie GmbH, Westendstr.160, Munich, Germany and its service providers use your personal data for processing the service booked. We also inform our business customers by telephone about our products and services for continuing education and training and certification, as well as our technical conferences. If you do not agree with the use of your personal data for advertising or market research purposes or wish to withdraw a corresponding consent, just send a short message by post to TÜV SÜD Akademie GmbH, AKD Datenschutz, Westendstr. 160, Munich, Germany or by to akd.datenschutz@tuev-sued.de. AC02-AkadSWENG-af-210x297-w

8 GENERAL TERMS & CONDITIONS TÜV SÜD Akademie GmbH Hereinafter, parties who contract with TÜV SÜD AKADEMIE GmbH are referred to as Participants, and TÜV SÜD AKADEMIE GmbH is referred to as the Academy. Together, Participants and the Academy are referred to as the Contracting Parties. 1. Scope Offers made by and services provided by the Academy shall always be subject to these General Terms & Conditions. Amendments shall only be valid if agreed in writing. 2. Services Offered; Drawing up of Agreements; Cancellation 2.1 Offers made by the Academy are provisional and non-binding. This also applies to the prices offered. Orders relate to agreed activities or other services and not to an outcome. 2.2 The Participant may register with an Academy Training Center or issue an order in writing, via fax or online. Registration or an order issued is binding as soon as the Participant receives a written order confirmation. 2.3 Registration or orders may be cancelled in writing: provided the withdrawal notice is received at the latest 14 working days before the start of the event, nothing is payable; 50 % of the price is payable if the withdrawal notice is received no later than 3 working days before the start of the event; the full price is payable if the withdrawal notice is received any later than that, or if the Participant fails to appear or leaves the event prematurely. In the case of an event lasting longer than 3 months, provided the withdrawal notice is received no later than 7 working days before the start of the event, a pro rata price in an amount equivalent to 3 months is payable (subject to other provisions from entities providing support). The postmark date shall be used as the basis for determining whether these deadlines have been met. Arranging a replacement Participant is permitted. The statutory right to cancel shall remain unaffected. 2.4 The Academy may subcontract part of an order to a third party without the Participant s approval, provided the third party meets the requirements of the Academy s quality management system. 3. Payment Terms 3.1 Unless individual contractual provisions state otherwise, applicable prices are as published in current event programs. Prices are payable in full immediately to one of the indicated accounts upon receiving an invoice, and the invoice number must be shown. The Academy reserves the right to demand cash payment or advance payment as a prerequisite for participating in the event in question. 3.2 All prices are payable plus statutory value-added tax as specified by law (exceptions pursuant to 4 Nr. 21 of Germany s Value-Added Tax Act [UStG] shall be indicated as such). The final prices shown in the programs include the value-added tax applicable on the day of printing. If the value-added tax rate is increased by law after the event program comes out, the Academy is entitled to charge accordingly. 3.4 An event may not be spread across more than one Participant. A partial booking with reduced price is not permitted, unless explicitly stated in the program. 4. Implementation of Events 4.1 Events shall be carried out in accordance with the published event program and based on any separate agreement with the Participant. However, the Academy reserves the right to make changes insofar as this does not fundamentally alter the event s objectives. 4.2 Demanding that an event be carried out by a specific instructor or at a specified place of instruction is not permitted. Demanding compensation for a missed day of an event is not permitted. 4.3 The Academy reserves the right to postpone or cancel an event for reasons for which it is not itself to blame, e.g. instructor is sick, insufficient number of participants. It shall notify the Participant of such cancellation by sending a notification to the address provided during registration. If an event is cancelled, participation fees already paid shall be refunded. Subject to the provisions in Section 6, the Academy shall not bear responsibility for wasted expenditure or other disadvantages affecting the Participant as a result of the cancellation. 5. Intellectual Property Rights and Copyright 5.1 Documents, software and other media given to the Participant during the event are protected by copyright. It is not permitted to duplicate, forward or otherwise make use of such materials (including excerpts) without explicit written permission from the Academy. 5.2 CD-ROM products and accompanying documentation purchased by the Participant are intended for own use by the Participant, who shall be assigned simple, nontransferable utilization rights. By entering into the purchase agreement, the Participant shall be deemed to have accepted the applicable license conditions. 5.3 Any use of the TÜV SÜD logo apart from on the certificate or certification issued (e.g. on business cards) requires explicit written permission from the Academy. major contractual obligation, the Academy shall in all instances only be liable for foreseeable damages typical to the agreement at the time the agreement was drawn up. 6.2 Insofar as the Academy is liable for damages arising from negligence due to having infringed major contractual obligations per Section 6.1 above, the amount for which it is liable per case of damage shall be limited as follows: 500,000 for property damage and 125,000 for pecuniary damage. 6.3 There shall be no liability for damages resulting from the infringement of minor contractual obligations due to ordinary negligence. 6.4 Major contractual obligations are defined as obligations that protect any of the Participant s legal positions which relate to the agreement and which the agreement is to uphold based on its content and objectives; furthermore, a contractual obligation shall be deemed major if it is a prerequisite for proper fulfillment of the agreement and the Participant ordinarily expects and may reasonably expect it to be fulfilled. 6.5 The exclusion and limitation of liability described in Sections does not apply to damages to life, body or health, nor does it apply to claims based on a quality guarantee or pursuant to Germany s Product Liability Act [ProdHaftG]. 6.6 Insofar as damages claims against the Academy are excluded or limited, this also applies to the personal liability of the Academy s decision-making bodies, experts, other employees or their agents. 6.7 Aside from consumer goods purchases or consumer agreements subject to 651 of the German Civil Code, damages claims not subject to the limitation provisions in 438 Section 1 No. 2 or 634a Section 1 No. 2 of the German Civil Code shall be statutebarred after one year following the transfer of risk. 7. Place of Jurisdiction; Place of Fulfillment; Applicable Law 7.1 For both contracting parties, the place of jurisdiction for asserting claims is the Academy s headquarters, insofar as the prerequisites pursuant to 38 of Germany s Code of Civil Procedure are met. 7.2 The place of fulfillment for all obligations arising from the agreement is the Academy s headquarters. 7.3 The contractual relationship and all resulting legal relationships are subject to German law (German national law to the exclusion of the conflict-of-law provisions and to the exclusion of UN CISG). 8. Applicability; Other 8.1 These General Terms & Conditions apply to companies and all legal persons under public law and special funds under public law as defined in 310 of the German Civil Code, unless explicitly indicated otherwise. 8.2 If the Participant is not included among the persons pursuant to 310 of the German Civil Code per Section 8.1 above, these General Terms & Conditions shall apply subject to the following proviso: Section 7.1 shall apply, subject to the proviso that the Academy s headquarters shall be deemed the place of jurisdiction if the Participant moves its headquarters, domicile or usual residence outside the scope of German law, or if its headquarters, domicile or usual residence is unknown when the action is brought. Section 7.2 does not apply. Cancellation Rights Notice Right to cancel: A Participant who as a consumer has registered or issued an order exclusively via remote telecommunications may cancel within 14 days in text form (e.g. letter, fax or ) without providing grounds. This cancellation period begins when the Cancellation Rights Notice is received in text form, but not before order confirmation (i.e. drawing up of an agreement) and not before the obligation to provide information pursuant to Article in combination with 1 Sections 1 and 2 of the Introductory Act to the German Civil Code [EGBGB] has been fulfilled. To meet the cancellation period deadline, sending the cancellation in a timely manner shall suffice. The cancellation must be sent to: TÜV SÜD Akademie GmbH, Westendstrasse 160, Munich, Fax , akademie@tuev-sued.de Consequences of cancellation: In the event of an effective cancellation, the goods/ services/payments received by either side must be returned, and if appropriate any benefits (e.g. interest) must be surrendered. If the Participant cannot return the goods/services in full or in part, or can only return them in an impaired state, the Participant must provide monetary compensation. This may mean the Participant has to meet the contractual payment obligations for the period leading up to the cancellation. Obligations to render payments must be met within 30 days. For the Participant, this deadline begins when the cancellation is sent; for the Academy, the deadline begins when the cancellation is received. Please note: The right to cancel expires if the agreement has been fully fulfilled by both sides per the Participant s explicit request before the Participant has exercised the right to cancel. 6. Liability [End of instructions regarding cancellation] 6.1 The Academy shall be liable for damages, regardless of the legal grounds, only if it caused the damages intentionally or as a result of gross negligence or if it negligently infringed a major contractual obligation ( cardinal obligation ). If it infringes a Stand:

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