FM Supervisor (Housekeeping Services) X2 Posts EHS
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- Ezra Atkinson
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1 It is important to note that this job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment. Job description for the role of: FM Supervisor (Housekeeping Services) X2 Posts EHS Accountable to: Responsible to: Accountable for: Director of Facilities Management Housekeeping Services Manager FM Assistants (Housekeeping Services) Facilities Management Housekeeping Services forms part of Facilities Management which is the largest support department within the University and forms a pivotal part to the total Student Experience and to such ends we are continually seeking improvements in every aspect of our service delivery. We are a multi-award winning team contributing to the continued success of a growing University business. We are committed to delivering success through customer care and focused upon the development of our team members through creating an environment where individuals have opportunities for progression and become FM professionals. FM Housekeeping Services FM Housekeeping Services is a professional, integrated support service which aims to provide an excellent high quality cleaning service to all staff, students and visitors to Edge Hill University. The Housekeeping Service operates seven days-a-week, 51 weeks of the year, from 6am-10pm. Our principal services include: Cleaning and Hygiene e.g. internal and external cleaning, feminine hygiene, window cleaning, carpet cleaning, spring cleaning and deep cleaning. Waste management and disposal e.g. collection, storage and disposal of all waste products generated by the University etc. Conference and Residential support e.g. room preparation, linen replacement etc. Linen and Laundrette management.
2 The Role To maintain the highest standards of cleanliness throughout Edge Hill University, assisting the Housekeeping Manager with the day-to-day organisation and supervision of the Housekeeping department, assuming overall responsibility for Housekeeping within Edge Hill University in the absence of the Housekeeping Manager. You will contribute significantly to the provisions of a high-quality service within the University and will plan and organise staffing resources. Manage and monitor the procurement and performance of suppliers and contractors, and direct and co-ordinate the daily operation of cleaning services within the University in accordance with agreed specifications and standards. Main Responsibilities To have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. To investigate complaints regarding housekeeping service. To ensure that all areas including, teaching rooms, offices, toilets and public areas are cleaned to the required standards and to, be aware of any additional tasks that may require attention. Plan, develop and monitor, in conjunction with the FM Manager (Housekeeping), internal service level agreements for Housekeeping Services. Plan and oversee non-standard cleaning activities including thorough and specialist cleaning during vacation periods. To recognise and initiate the need for any additional tasks and arrange for them to be completed by taking responsibility of the task personally, ensuring that it is recorded in the correct manner. To prepare the daily rota for the Housekeeping Assistants ensuring to cover sickness and annual leave To report and record any maintenance requirements to the FM Help Desk Monitor external contracts to ensure the specification is met and the most effective use of resources is maintained, ensuring that external contractors have the necessary permit-to-work paperwork and that procedures are followed. To manage the linen room, checking paperwork and liaising with the laundry company regarding additional / specific requirements. Compile specifications for the provision of Laundry Services, Window Cleaning, Sanitary Disposal and Waste Management To maintain the Housekeeping departments SOP Manual, creating new standard operating procedures where necessary in conjunction with the Housekeeping Manager, and ensuring that they are being adhered to by all departmental staff. Plan, implement and review staff working practices to meet current and future legislation and guide lines in relation to: Training, Quality Control, Health and Safety and COSHH. To ensure that all departmental keys issued are signed for, and returned correctly at the end of the shift.
3 Investigate and maintain a working knowledge of developments in cleaning equipment and materials and develop ideas to continuously improve cleaning performance to help the Housekeeping Services Manager to implement improvements To carry out regular stock checks of all cleaning materials, toiletries and linen and order supplies as required from the nominated suppliers. To complete or assist with any projects that the Housekeeping Manager requests you to carry out. To assist the Housekeeping Manager with any budget preparation and suggestions / requirements for renewals and improvements. Complete and hold accurate records required by the department, using the relevant computer systems and software packages. Monitor, in conjunction with the Housekeeping Services Manager cleaning required throughout the Aintree and Armstrong House sites Personnel and Training Provide effective leadership, direction and support to the FM Assistants (Housekeeping). Effectively manage staff attendance ensuring that appropriate action is taken in accordance with the University Absence Policy. Ensure all staff are appropriately trained and review existing training regularly to meet these needs. Ensure that staff have an effective induction, or where roles or responsibilities change as a result of service development. To assist with any individual or departmental queries where possible. To control staffing levels according to business requirements, producing a daily rota for the daytime cleaning staff and a weekend rota for the weekend cleaning staff. To attend and participate in departmental meetings and training courses as and when required to do so. Ensure that effective communication network exists within the department (team briefings) and that all staff are aware of corporate and FM aims and objectives and their contribution in achieving these. To complete annual appraisals and follow up reviews for all members of the Housekeeping team. To motivate the team to achieve the departmental objectives. To maintain the departmental records of staff holidays, sickness and lieu time. To assist the Housekeeping Services Manager with the interviewing and selection process of Housekeeping staff. Health & Safety To ensure that all equipment is maintained in good working order and used correctly, ensuring that safety procedures are adhered to. To ensure the correct and economical use of cleaning materials. To maintain Health & Safety regulations within the Department and to ensure that Health & Safety procedures are carried out at all times. To be fully aware of the Fire regulations and ensure that the correct procedures are followed at all times.
4 General Communication To maintain a high level of professionalism at all times. To maintain a high standard of personal hygiene and appearance at all times. The uniform provided is to be worn in accordance with the Uniform Policy. To maintain a high level of communication with other departmental managers / supervisor where necessary. Financial Management Manage and monitor the pay and non-pay budgets of the Housekeeping Service ensuring the efficient use of resources. Be responsible for the ordering of supplies and equipment as necessary to provide a Housekeeping service. Manage the contracts within the department, ensuring that expenditure is controlled. Negotiate contract variations and obtain permission for additional funding where necessary, via the appropriate channels. Manage the available resources so as to deliver value for money Housekeeping Services providing the best possible support for the core activities of the University. In support of Facilities Management s aim to provide a seamless service delivery, all employees of Facilities Management are expected to cooperate with, and assist colleagues in other sections of the Service in pursuance of best customer care practice. In addition to the above all Edge Hill University staff are required to: a) Adhere to all Edge Hill s policies and procedures, including Equality and Diversity and Health and Safety b) Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons c) Undertake appropriate training and development as required d) Participate in Edge Hill s Performance Review and Development Scheme e) Adhere to Edge Hill University s environmental policy and guidelines and undertake tasks in a sustainable manner f) Demonstrate excellent Customer Care in dealing with all customers Salary: Grade 4, Points ,198-22,029 per annum Hours : 36¼ hours per week S : Monday Friday, 12.15pm 8.00pm S : Monday Friday, 6.00am 1.45pm
5 You will also be required to work additional hours or weekends (where this is not a normal part of your working week) for e.g. Open Days, Visiting Days, Graduation Ceremonies, Welcome Sunday and Functions and Events. Hours of work are provided as an indication of your normal working pattern. However, flexibility is an essential part of any post at Edge Hill University (and therefore a requirement of any post holder) and dependent on the needs of the service, these hours can be changed by giving one weeks notice. Candidates should note that shortlisting will be based on information provided on the application form with regard to the applicant s ability to meet the criteria outlined in the Person Specification attached.
6 PERSON SPECIFICATION FM Supervisor (Housekeeping Services) X2 Posts EHS Applicants should provide evidence of their ability to meet the following criteria: Essential Desirable Assessment Method: A Application I - Interview P Presentation T - Test Qualifications Good general standard of education (to include GCSE Mathematics and English or equivalent) A BICSc Cleaning Operators Proficiency A Certificate (COPC) [or a City & Guilds of London Institute Certificate in Cleaning Science (764/1) or an NVQ Level 2 Cleaning Building Interiors or equivalent] An industry-recognised vocational qualification e.g. Level 3 Diploma in Cleaning Services Supervision (or equivalent) A Relevant safety management qualification A e.g.iosh or equivalent Experience and Knowledge Experience working at supervisory/first line management demonstrating excellent people management skills Excellent planning and organisational skills must be able to manage resources to meet service delivery, objectives also the ability to respond well to pressure, prioritise work and meet deadlines Commitment to providing excellent customer care and being customer focused Knowledge of computers and be able to use basic Microsoft Office packages A,I, T Proven experience of monitoring quality, P standards and identifying and dealing with performance issues Proven ability to train to meet the British Institute of Cleaning Science standards Experience of using specialist cleaning equipment
7 Experience of budget preparation and management and a knowledge and understanding of cost control Abilities and Skills Ability to express ideas clearly and ensure they are understood. Ability to build and maintain effective working relationships. Ability to provide clear, detailed and accurate written reports in a timely manner Ability to work weekends and additional hours as necessary, with variable start and finish times Essential Desirable Assessment Method: A Application I - Interview P Presentation T - Test, T
8 JOB HAZARD ANALYSIS FM Supervisor (Housekeeping Services) The following analysis identifies the potential hazards associated with this specific role. Please note that suitable and sufficient risk assessments and standard operating procedures have been developed and measures are in place to manage the risks of each hazard identified. Hazard Type R F S Physical Working in the external / outdoor environment Extreme conditions e.g. very low / high temperature environments High noise levels Working at height Use of tools or machinery Occupational Driving Biological Food handling / preparation N/A Exposure to bodily fluids Ergonomic Manual Handling e.g. lifting, moving etc. Repetitive movements e.g. climbing, crouching etc. N/A Use of Display Screen Equipment Chemical Harmful substances e.g. solvents, liquids Ionising Radiation N/A Psychological / Social Working with vulnerable / at risk groups Lone working Shift working / night work / on-call duties R Regularly Activity is undertaken on a daily basis F Frequently Activity is undertaken on a weekly basis S Seldom Activity is undertaken on a less than weekly basis
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