Modernizing your ERP Getting there and continual improvement

Transcription

1 Modernizing your ERP Getting there and continual improvement State panelist: Doug Cotnoir, Maine, Controller Tom White, Alabama, Comptroller Ed Ross, Kentucky, Controller Daniel Keene, CGI, Senior Vice President CGI Group Inc. Agenda 2

2 Objectives and desired outcomes Maine Alabama Kentucky 1. Deployment of requisite new functionality for key business areas 2. Improve efficiency in data entry / retrieval 3. Reduce technical processing time, increase security and stability 1. Streamline and improve financial management practices 2. Reduce costs by reducing manual effort, centralizing on one solution, and improving efficiencies 3. Enable faster response to regulatory changes 4. Improve data consistency, access, and transparency 1. Re-engineering and business improvement 2. Integration of systems 3. Streamlined workflow 4. Enhanced reporting Agenda 4

3 Top challenges Maine Alabama Kentucky 1. Need for business process reengineering 2. Lack of State IT skills, workforce instability 3. Uncertainty securing ongoing budget to stay current 1. Training and user readiness 2. Operational challenges of phased implementation 3. System interface prioritization and completion 1. Minimizing customization and staying close to baseline 2. User training 3. Change management and user acceptance 4. Identifying and prioritizing interfaces 5. Conversion Lessons learned Maine Alabama Kentucky Need for organizational change management to be a major focus Easy for training to be underestimated Don t miss an opportunity to consider managed services vs. on-premise Underestimated challenge of preparing the state workforce Synchronizing old and new systems during phased implementation is very difficult Needed more trained staff to build interfaces Stay on upgrade path Stay close to baseline Archive plan to manage database size and reduce associated issues Closely manage vendor set up and maintenance

4 Agenda 7 ERP modernization roadmap State of Maine Move to full mobile functionality and ubiquitous access Expand case management capabilities Replace legacy budget system Undertake modernization of HR/Payroll Modernized financial and procurement on cloud-enabled managed service 8

5 ERP modernization roadmap State of Alabama Human Resource Management Statewide April 2017 Additional components transparency portal HR Self Service Case Management SharePoint Integration Financials remaining agencies October 2016 Financials Medicaid October 2013 Financials and Procurement (Live Top 20 Agencies) Performance Budgeting Live Statewide October ERP modernization roadmap Commonwealth of Kentucky Enterprise wide content management Mobility Continuous improvement tied to each system upgrade Enterprise Business Intelligence Punchout FMS 10

6 Agenda 11 Market viewpoint Best Practices for ERP Modernization Executive management Secure their active and engaged support to be a sponsor for. change Process. owners and policymaking groups. Create project-specific policy governance groups for faster decisions Cross-departmental working groups Influence strategies to gain active support from midlevel managers High performance environment Select self-motivated individuals with to join project teams Satya Devata, Gartner Analyst, (2016): How to Successfully Lead an ERP Project in the Public Sector 12

7 Agenda 13 Daniel Keene CGI Senior Vice President Doug Cotnoir Maine Controller Tom White Alabama Comptroller Ed Ross Kentucky Controller 14

8 Thank you for attending.