Technical application design. Redweb will be required to ensure that the proposed solution meets expectations from a technical perspective.

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1 Intranet The development department at Redweb consists of a large number of web developers who are experts at designing and developing intranets and applications across a variety of Content Management Systems (CMS) and platforms, including Microsoft SharePoint, EPiServer, Sitecore, Umbraco, OpenText, Drupal and Alterian. Our development processes are CMS agnostic and we apply them across all of our solutions allowing us to deliver innovative websites no matter which CMS is being used. Technical application design Redweb will be required to ensure that the proposed solution meets expectations from a technical perspective. To achieve this, Redweb undertake Technical Application Design (TAD) using proven structured methods. Our processes are documented in our ISO9001:2000 procedures and are appropriate for many of our clients, because they allow fixed-price estimation, project planning with set deliverables and cater for non-technical stakeholders. Redweb s TAD process involves clients in decision-making, evolves a solution from abstract to definite and considers technology in terms of both current and future opportunity. TAD development is a staged approach with a review and sign-off (PRINCE2) and confirms how application technology is designed/delivered and maintained. In particular, it documents: Information solution architecture / wireframes Data modelling / schemas CMS implementation / customisation Bespoke functionality Field validation / error handling Data processing User management / authentication System integration Platform / system requirements External impacts Information security Performance Capacity planning Testing System availability / robustness / DR Redweb services for public sector Page 1

2 Accessibility Methodologies (e.g. Entity Relationship Modelling, Use Cases and Process modelling, Object- Orientated Design) Documentation Software requirements / dependencies Monitoring / metrics Redweb services for public sector Page 2

3 Case study a Redweb designed and developed the intranet for HM Treasury Price Our daily rates are as follows: Senior roles per day (Creative Director, Technical Director) Middleweight roles 580 per day (Usability Practitioner, Creative Designer, User Interface Designer, Frontend Web Developer, Lead Developer, CMS Web Engineer, Project Manager, QA Analyst), Search Strategist Junior roles 320 per day (Usability Administrator, Junior Web Developer, Junior Designer, Junior QA Analyst, Search Exec) Specialist roles 850 per day (Content Strategist, SEO Director, Data Scientist & Insight Strategist, UX Consultant, Hosting & Infrastructure Consultant, Training Consultant, Social Media Strategist) Redweb services for public sector Page 3

4 Open Standards Redweb uses develops on HTML5, CSS3 and XML to comply with Government open standards. Open source Redweb offers the open source CMS Umbraco because of its no-cost, open-source licensing, its simplicity, and its unlimited potential which will enable the Government to deliver faster business benefits and reduce costs. Onbaording Redweb acknowledge that a new business relationship should not automatically mean a new website or intranet, or the replacement of existing solutions. We appreciate that work done by other agencies or in-house will have significant value. However, we also feel potential clients should not feel obliged to retain their incumbent agency because of technology and Redweb strive to make any transition as simple and painless as possible. Bearing this in mind, Redweb understand the transfer from one supplier to another, or the introduction of a new supplier to an existing framework of suppliers, needs to be achieved as effectively and efficiently as possible. Our basic aim is to get up to speed with your existing website, intranet and technical infrastructure quickly whilst ensuring we are also diligent in review. This is essential in ensuring any transfer of development responsibility is completed without risk. Such on-boarding requirements are achieved through hard work, experience and auditing. Furthermore, we will make no change to undertake this initial exploratory work. The main objectives of the onboarding process are as follows: To gain an understanding of the different elements of the website solution; to understand the boundaries (i.e., what, if any, other systems does it connect to), the architecture and the key technical features of the solution To be in a position to be able to carry out fixes or work on the website under our Support or BAU processes. To support this, we would anticipate undertaking the following activities: An initial meeting (either in person, or perhaps via phone conference) to discuss the solution, gain a broad understanding and to highlight relevant actions and responsibilities during the on-boarding process We would also require you to supply Redweb with the following: Any relevant current technical documentation, which may include: o Functional & technical specifications o Technical & hosting architectures Redweb services for public sector Page 4

5 o Deployment processes o Test scripts All website source code, including Visual Studio project files Backup of running website and database files so that we can create a local development site Details of hosting for the website, including connectivity information (creating an account for us if needed) to the live servers, database servers and development/test servers Once this has been received, Redweb will carry out the following tasks: A review of the documentation (which may result in further questions for the client) Placement of source code and project files within our source repository Creating a local development version of the website and ensuring that it functions correctly Test connectivity to the hosting infrastructure and establishment with the client of a deployment process Support & service desk Although every effort is made to maximise uptime, reliability can never be 100% guaranteed and problems will occasionally occur. Different users, scenarios, data input, browsers, circumstances etc. may all create issues unbeknown and unforeseen. In addition, you may have on-going questions relating to the content management and/or associated software or the need to check functionality following end user feedback or comment. Under a Redweb support contract, you will have access to our support desk during working hours (8.00am 6.00pm), as well as, if chosen, out-of-hours access to on-call technicians to meet your requirements. All enquiries are dealt with professionally, with the Redweb team priding itself on positive and proactive feedback. Support covers error correction, end user issues and clarification of technical and more common questions. The Redweb support team is knowledgeable in web technologies and fully backed by our specialist staff of software developers and web designers. All support staff are based in-house and work closely together with the production teams. For clients combining our CMS and hosting services, then support will cover website application, servers and firewalls. This is beneficial to many clients as no lines of ownership are drawn and Redweb take full responsibility for the complete system. In this situation we can also draw on our ISP s 24/7/365 monitoring services and have specific cross company procedures and escalation for incidents during 10pm 6am. This partnership benefits clients considerably. In addition, we are proactive and aim to be aware in advance of potential issues caused by new technology and security vulnerabilities. A typical example is a new browser or security patch. We can then resolve issues before the website becomes compromised. Our Support Contracts typically include: Error fixes and priority response by Redweb team 8.00am 6.00pm On-call technical staff for out of working hours response (optional) Polling of website page content every 15 minutes 24/7 to ensure uptime (SMS alert) Redweb services for public sector Page 5

6 Additional 24/7/365 monitoring and response (if hosting resides with Redweb) Direct access to Support helpdesk (working hours) Direct contact to developers when required Patching and ongoing review Assistance with end user queries and requests Post training support/questions for 3 rd party software such as CMS functionality Support undertaken within our ISO9001: 2000 procedures. Redweb services for public sector Page 6

7 About Redweb We are Redweb, an award winning digital agency. We design, build and support world-class responsive websites for global organisations, government and brands. We have some of the best creative, technically adept and innovative people in digital we won Most Innovative Digital Agency in both 2012 and We provide insight and strategy as well as dedicated expertise in search, content, infrastructure, security, integration and analytics. A passion for delivering brilliance, strategic partnerships and a collaborative approach to working ensure our customers continually improve their online performance. We achieve all of this from our base in Bournemouth, allowing us to deliver exceptional value for money whilst successfully servicing our clients across the UK and beyond. Clients We are very proud of our client list, the great relationships and work we do for them. Our current portfolio includes a range of sectors and we are delighted to be continually presented with opportunities to make our mark on new ones. Public sector clients include: HM Treasury, Electoral Commission, DfE, Scottish Parliament, NHS Other web services Digital strategy -Business/needs analysis - Digital solution definition - Digital guidelines Analytics - Copywriting Hosting - Digital design Support - Security auditing - Application development - Systems integration - Systems architecture Ecommerce - Responsive websites Training - Audience insight - Collaborative workshops - Usability testing - Mobile UX Prototyping - Solution architecture - Stakeholder engagement - Expert review Microsites - marketing - Rich media/video SEO PPC Accessibility Prototyping - Content migration - Content management - Mobile development Testing Contact Ann-Marie Winstone on ann-mariewinstone@redweb.com Redweb services for public sector Page 7