Strengthening our Working Relationships

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Jessie Baldwin
7 years ago
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1 Office of Informal Conflict Management September 8, 2009 Strengthening our Working Relationships Office of Informal Conflict Management Strengthening Working Relationships Toll-Free:

2 Presentation Overview OICM Is... Our Priority Is... Our Results Access Points Training The Objectives of this Training Program Are: It s Importance Proposed Approach Initial Reactions Some Stats Costs Estimates 2

3 OICM Is... A team of 17 employees, 11 of which are Conflict management practitioners dispersed across the country A Center of expertise offering options to prevent, manage and resolve conflicts such as: Consultation Conflict coaching Facilitated conversation Mediation Group conflict intervention Training 3

4 Our Priority Is... To increase the well-being of employees and their quality of life at work using conflict prevention and resolution. According to studies, 40 to 50% of a manager s time is spent resolving conflicts in the workplace. 4

5 Our Results We had 273 new cases between April 2008 and March 2009: Consultation (68%) Conflict coaching (12%) Facilitated conversation (3%) Mediation (2%) Group conflict intervention (4%) Presentation (8%) Training (3%) Increasingly visible within HRSDC and Service Canada (communication tools and presence in the workplace) Development of a training strategy: training curriculum for access points and development of pilot projects 5

6 Access Points Training Is offered by the Office of Informal Conflict Management (OICM) in cooperation with the Service Canada College Is intended for managers, HR advisors and Union representatives groups that employees naturally turn to for help with conflicts in the workplace Takes place in two stages: all identified groups will attend a one-day training session; managers will have an additional day of training in order to acquire more information and tools Manager refers to any employee whose duties involve supervising one or more other employees (director general, director, team leader, manager, supervisor, etc.) 6

7 The Objectives of this Training Program Are: To define the role of access points To use the newly acquired tools to fulfill this role To understand the dynamics of conflicts To identify conflict management styles To become aware of the various options (formal and informal) for conflict management offered by the department To learn more about the resources provided by the OICM 7

8 It s Importance... Work conflicts are an integral part of the workplace Managers are responsible for resolving conflicts proactively, transparently and tactfully Training helps prevent conflicts and promotes a healthy and productive work environment 8

9 Proposed Approach Sessions are co-facilitated by: An OICM Practitioner A Union representative Free Offered across Canada In both official languages Participants expenses are reimbursed by OICM 9

10 Initial Reactions In total, 18 training sessions have been given The evaluation of this training has been positive: 88% of participants found the content practical and useful 98% of participants would recommend the course to their colleagues Comments are good: This training was very relevant and the most interesting training that I have attended. I really appreciated this session. It was informative and interesting. 10

11 Some Stats Number of access points to train: 4,658 HR advisors: 364 Union representatives: 765 Managers: 3,529 Number of sessions to give: 233 Number of sessions to give annually: 78 11

12 Cost Estimates Estimated average cost per access point: $ Room and equipment rentals Travel for participants and facilitators Material and furniture Annual cost: $334,000 Incidentally, what are the costs and impacts of non-resolved conflicts? On a long term basis, all employees could be trained using new technologies (Webex) 12

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 POSITION TITLE Position Title: Manager HR Consulting Position Number: 3520 Faculty/Division: Division of Services and Resources