1. About Turkish Rivera. 2. About ICF Airports. 3. Why Outsourcing Security. 4. Take over of Services through. Securitas

Transcription

1 1. About Turkish Rivera 2. About ICF Airports 3. Why Outsourcing Security 4. Take over of Services through Securitas 5. Centralized Security Control

2 Antalya ISTANBUL Samsun Bursa ANKARA Eskişehir Izmir Kayseri Konya Diyarbakir Antalya Mersin Adana Gaziantep Şanlıurfa km Antalya is the most popular tourist destination in Turkey and Mediterranean region with its 640 km. coast line

3 Turkish Riviera 3

4 Turkish Riviera 4

5 1. About Turkish Rivera 2. About ICF Airports 3. Why Outsourcing Security 4. Take over of Services through Securitas 5. Centralized Security Control

6 50% 50%

7 Antalya Airport 20M/px International 4.9M/px Domestic Seasonal 7

8 Airports 2011 MPPA Antalya Airport in the World 1. Atlanta (ATL) Beijing (PEK) London Heathrow (LHR) Chicago (ORD) Tokyo Int. (HND) Los angeles (LAX) Paris (CDG) Dallas (DFW) Frankfurt (FRA) Hong Kong (HKG) Istanbul (IST) Antalya (AYT) 25.1 Antalya Airport is the 55 th biggest airport in the World in 2011 in terms of total pax (up from 61 st in 2010) Source: ACI World

9 Antalya Airport in Europe Airports 2011 MPPA 1. London Heathrow (LHR) Paris (CDG) Frankfurt (FRA) Amstersdam (AMS) Madrid (MAD) Munich (MUC) Rome (FCO) İstanbul (IST) Barcelona (BCN) London Gatwick (LGW) Paris (ORY) Moscow (DME) Antalya (AYT) 25.1 Source: ACI Europe Air Traffic Report 2011 Antalya Airport is the 13 th biggest airport in Europe in 2011 in terms of total pax (up from 14 th in 2010) 9

10 Major Airports in the Region *Airports 2012 MPPA 1. İstanbul Ataturk (IST) 44.9 Istanbul IST İstanbulSAW Ankara 2. Antalya (AYT) İstanbul (SAW) İzmir (ADB) Ankara (ESB) 9.2 Izmir Bodrum Dalaman Antalya 6. Dalaman (DLM) Adana (ADA) 3.7 ** Palma de Mallorca 20.5 ** Athens 7.9 *Data Source: DHMI (YE Preliminary data) **Data Source: Estadisticasaena.es/Aiga.gr (YTD Nov Preliminary data) Antalya Airport is the 2 nd biggest airport in Turkey. Antalya Airport is the biggest tourist destination in the Mediterranean basin.

11 Passenger Growth ANTALYA AIRPORT PAX TRAFFIC GROWTH Passengers (mio) Domestic International Total Ave. Annual Growth ( ) 12.9% of Int. Pax Growth 16.2% of Dom. Pax Growth 13.4% of Total Pax Growth 20.4 mio Total Pax in 2012 (Actual)

12 Destinations Antalya

13 AYT Concession Phase 1 14 Sep 2007 Phase 2 23 Sep 2009 Phase 3 17 Apr 2010 End of Lease Period 31 Dec 2024 The first and the biggest privatization project in Turkish civil aviation sector. EUR 2.4 billion concession fee for DHMI + EUR 99 mio of investment.

14 Terminal Buildings ICF operates 4 terminals in Antalya Airport Terminal Informa@on Int. T1 Int. T2 Dom. T3 CIP Total Area (m 2 ) 59,587 82,200 36,601 1, ,228 Pax capacity / year 15 mio 21 mio 9 mio 0.7 mio 46 mio Pax capacity / hr 3,600 5,000 1, ,560 Gates Bridges Check- in Counters Baggage Claim Belts Passport Control Desk

15 1. About Turkish Rivera 2. About ICF Airports 3. Why Outsourcing Security 4. Take over of Services through Securitas 5. Centralized Security Control

16 /9 BOT T1 Fraport/ (Bayındır) /9 BOT T2 IC/Celebi /9 2024/9 OT T1 17 years Do CIP Fraport/IC 672 guards Current Operation 2,4Bil T guards 15 years DHMI requirement

17 Why did we think about outsourcing? 2009 (T1/Dom/CIP) - inhouse 672 guards + (T2) guards = 1184guards?? Where as ICF staff is 500?? 17

18 International Aviation Regulations ICAO EU TASP (Turkish Aviation Security Program) Who will take care? 18

19 Decision to Outsource Looked for alternatives Made a tender in 2009 Winner was Securitas Planning of the Transition period in off-peak time 19

20 ADVANTAGES OF OUTSOURCING THE SECURITY SERVICE Efficiency in management process and focusing on core business Bringing in new skills & know-how from outside Reduce staff related problems

21 ADVANTAGES OF OUTSOURCING THE SECURITY SERVICE Recruiting, hiring outsourced More flexible assignment capability More flexible compensation policy Sharing operational & financial risks 21

22 ADVANTAGES OF OUTSOURCING THE SECURITY SERVICE Reduction in administration cost Use of training facilities from experienced operator Use of security network of operating company Buffer role of Operator in regard to Third Parties 22

23 Challenges Transition period Morale and loyalty of employees Reduction of control over operations Reduction of control over quality of customer service

24 Security Services in ICF Airports / ANTALYA Area of Responsibility: Terminals Working System: 7/24 Security Staff Number: 1184 Business Model: Outsourcing since 2009 Provider Company: Securitas

25 1. About Turkish Rivera 2. About ICF Airports 3. Why Outsourcing Security 4. Take over of Services through Securitas 5. Centralized Security Control

26 First Step (Terminal 1) - Planning & Informing - Meet & Greet with 672 guards - with the participation of General Managers - Introducing Securitas - Q&A s

27 First Step (Terminal 1) - Build up Securitas Communication Point in the Terminal Meeting with guards Job applications Career mapping Information kiosks Special accounts for collecting expectations

28 Close to our customer & new members New Branch Office & New Management Team in the Airport

29 HR Activities - Job applications & employment interviews - Assessment Center - Group discussions - Psychometric Tests - Trainings - x-ray simulation center - Producing training movies - Preferred Orientation Program of Securitas 29

30 Securitas X-Ray Master Centralized System Admin Theoretical AV/SEC Basic Training Practical Basic Training (Item Library) Practical recurrent training (simulation)

31 Specialized Guards First Module 11 lessons / 2 competency tests Image Library images X- Ray Premium Tests A tests 80 TL, B tests 55 TL, C tests 40 TL X-Ray Masters

32 Hand Search Change the way of security. CreaVon of Procedures Training Approval by AuthoriVes 1063 security personnel were trained in 1 week in Schiphol Amsterdam Airport ImplementaVon

33 Thumbs Up May ECAC Audit - Failed - Security search standards May ECAC Follow Up - Supported by SAAP Team - Implement the security search standards into ICF Airports - Got the thumbs up from ECAC - Registered as a Safest Airport

34 1. About Turkish Rivera 2. About ICF Airports 3. Why Outsourcing Security 4. Take over of Services through Securitas 5. Centralized Security Control

35 Open Gate Projects General Concept: Expansion of terminal & centralization of x-rays at one point combined with passport control Voluntary investment by ICF Airports Modernization of Duty Free and other retail facilities Both completed within 3 months during low seasons

36 T1 Open Gate - I Enlargement of terminal during the low season 2010/2011 Increased capacity for security check points & x-ray machines by 40%

37 T1 Open Gate - III New Design of Gate Area (+ 7 x-rays)

38 Open Gate Projects Outcome & Benefits: Reduced passenger queuing and boarding time Increased operational efficiency and pax capacity Increased passenger comfort and satisfaction Increased dwell time in retail area (up to 45 min.) Increased per pax spending Increased non-aviation revenues

39 The 7 th Annual ACI EUROPE Award