Topics. Why do people think they need a CMDB? What has configuration management become in the 21 st century?

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1 What has configuration management become in the 21 st century? Shirley Lacy Director, ConnectSphere Limited; Co-author of ITIL V3 Transition; Vice Chair of the BCS CMSG; BCS and BSI representative on ISO IT committees Ivor Macfarlane IBM Global Technology s, Center of Excellence Co-author of ITIL V3 Transition; ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office BCS / itsmf, July 2008 Topics Why do people think they need a CMDB? Where did my CMDB go? 2 BCS / itsmf, July 2008 Why do people think they need a CMDB? Why do people think they need a CMDB? Source: Enterprise Associates, Inc. 3 BCS / itsmf, July

2 Where did my CMDB go? ITIL V2 CMDB ITILV2 CMDB Definition A database that contains all relevant details of each Item (CI) and details the important relationships between CIs a bit limiting Myths We need one big physical database (CMDB) We can buy a silver bullet Believing you can do it out of the box 4 BCS / itsmf, July 2008 Where did my CMDB go? Where is my CMDB go? Decisions Knowledge System Decisions System Databases Crown copyright reproduced with the permission of the controller of Her Majesty's Stationery Office (HMSO) ConnectSphere Limited Who Moved My CMDB 1.0 / 5 5 BCS / itsmf, July 2008 Industry challenges and IT integration Innovation and change Global sourcing Changing architectures - SOA, virtualisation Convergence of strategy, governance and management Compliance and control Security and risk Complexity of services and systems Impact assessment Need to clearly demonstrate ROI and ROV 6 BCS / itsmf, July

3 ITIL V3 Value delivered by integrating business and IT services Portfolio driven s, Assets, Structures, Models Move from proactive to predictive lifecycle and application lifecycle Integrated service management across the service lifecycle Governance and control Ownership, roles and responsibilities Manage knowledge and information ConnectSphere Limited Who Moved My CMDB 1.0 / 7 7 BCS / itsmf, July 2008 ITIL Crown copyright reproduced with the permission of the controller of Her Majesty's Stationery Office (HMSO) 8 BCS / itsmf, July 2008 ITIL Lifecycle portfolio / service catalogue Requirements Strategy Design Transition Strategies Operation Solution designs Continual Improvement Transition plans The business/customers Policies Architectures Resources & constraints Tested solutions Operational services Standards Improvement actions & plans Objectives from requirements Design Packages SKMS Crown copyright Reproduced under licence from OGC 9 BCS / itsmf, July

4 ITIL Application Lifecycle Requirements Optimize Design Operate Build and Test Deploy Application Development Application Crown copyright Reproduced under licence from OGC 10 BCS / itsmf, July 2008 What is A service portfolio / service catalogue? A service? A service asset?? / Item? The service asset and configuration management process (SACM) 11 BCS / itsmf, July 2008 ITIL Portfolio and Catalogue Portfolio / Catalogue 12 BCS / itsmf, July

5 ITIL Portfolio and Catalogue Portfolio / Catalogue Technical Portfolio / Catalogue Supporting System Hardware System Software Applications Data 13 BCS / itsmf, July 2008 ITIL Value Creation What is a? A is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks s Utility & Warranty Customer Assets Performance Outcome Value Based on OGC ITIL material. Reproduced under licence from OGC 14 BCS / itsmf, July 2008 ITIL Value Creation as a Strategic Asset Utility What the customer gets fit for purpose Warranty How is it delivered fit for use s Utility & Warranty Assets Capabilities and Resources Outcome Value Customer Assets Performance Capabilities Resources Financial Capital Organisation Infrastructure es Applications Knowledge Information People Based on OGC ITIL material. Reproduced under licence from OGC 15 BCS / itsmf, July

6 Asset & Practices (SACM) Re-packaged with more business and service focus Value, compliance, control, risk, cost assets as the basis of value creation - expanded to include service assets Optimising service assets Tighter interface to Portfolio and Catalogue Scope across the lifecycle models, service oriented architectures and structures Linked into Knowledge How to guidance Design and classification of System (CMS) and CMDB Examples SOA, virtualisation Separation of data and information Technology guidance for automation CMDB/CMS and automation 16 BCS / itsmf, July 2008 Asset & (SACM) & Planning Control Plan, Contract Inpout Requirements Design, Maintenance, Release, Deployment, Operations plans Identification Proposed changes Control CI Identification, naming, labelling. data and documentation Baseline & Release Id. Approved Changes & decisions Change & Documentation Status Accounting Status Record/Report & information Performance measures Feedback Physical CIs, Test results Audit/ discovery tools Verification & Audit Action items Confidence in service and infrastructure 17 BCS / itsmf, July 2008 Knowledge Context DIKW Wisdom Why? Knowledge How? Information Who, what, when, where? Data Understanding 18 BCS / itsmf, July

7 System 1. Presentation Layer 2. Knowledge ing Layer 3. Information Integration Layer Integrated service asset and configuration information 3. Data and Information CMDB1 CMDB2 DML1 DML2 ConnectSphere Limited 19 BCS / itsmf, July Presentation Layer Portal Change and Asset Technical Life Quality Desk View Release View Cycle View User assets View View Applications Projects, View User configuration, Schedules/plans Financial Asset Application Strategy, Asset and Changes, Releases, Change Request Status Reports Asset Environment Design, Transition, Asset and Status Change Statements Bills, Test Environment Operations item & Advisory Board Licenses, Infrastructure configuration Policies, es, related incidents, agenda and minutes baselines & Procedures, forms problems Asset performance releases Search, Browse, Store, Retrieve, Update, Publish, Subscribe, Collaborate 2. Knowledge ing Layer Query and Analysis Reporting Performance management Forecasting, Planning, Budgeting Modelling Monitoring, Scorecards, Dashboards, Alerts /Customer/Supplier/User Application Infrastructure mapping 3. Information Integration Layer Portfolio Catalogue Model Integrated service asset and configuration information Release Change Common, Data and Information Schema Mapping Meta Data Data reconciliation Data synchronization Extract, Transform, Load Mining Data Integration 4. Data and Information Sources and Tools Project Documentation File store Structured Project Software Definitive Media Library Library 1 Library2 Physical CMDBs CMDB1 CMDB2 CMDB3 Platform Tools Eg. Storage, Database, Middleware Network, Mainframe Desktop Software Config. Discovery and audit tools Enterprise Applications Access Human Resources Supply Chain Customer Relationship Crown copyright reproduced with the permission of the controller of Her Majesty's Stationery Office (HMSO) 20 BCS / itsmf, July 2008 Value of SACM Optimizing the performance of service assets and configurations improves Overall service performance, value and business outcome Costs and risks caused by poorly managed assets, e.g. service outages, fines, failed audits. Visibility of accurate representations of a service, releases, environments that enables: Better forecasting and planning of changes Changes and releases to be assessed, planned and delivered successfully Incidents and problems to be resolved within service level targets levels and warranties to be delivered Better adherence to standards, legal and regulatory obligations (less non-conformances) More business opportunities as able to demonstrate control of assets and services Changes to be traceable from requirements Identification of the costs of a service 21 BCS / itsmf, July

8 Summary Questions? Shirley Lacy, ConnectSphere Ivor Macfarlane, IBM BCS / itsmf, July

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