Business Maintenance &

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1 COMPUTERS COMMUNICATIONS MAINTENANCE COMPUTERS TELECOMS HOSTING IT SERVICES/ IT SOLUTIONS PARTNERS IT Support and Services TELECOMS/ Telecoms Systems and Solutions HOSTING/ Web Hosting and Cloud Computing WORKING WITH CARDEN/ Business IT Support, Maintenance & Communications Ways to work with us Talk to Carden and see how we can help your business move forward. Carden IT Services 191B Carden Avenue, Brighton, East Sussex, BN1 8LE. Tel: Business IT Support, Maintenance and Communications

2 Business IT Support, Maintenance and Communications IT headache? Complete support, services and solutions for your IT and telecoms. PEACE OF MIND Carden IT support offers you the peace of mind that IT need never be a headache again. Every business needs to develop through new technology... but no business should be brought to a standstill when problems arise. Every business understands the value of ongoing, expert IT support... but few businesses can afford to provide this entirely in-house. We free you to focus on your business. We work hard so you can start working smart. Here s what we provide: Investing in new technology can be a headache, but nothing hurts more than when problems in your infrastructure bring your business to its knees. We are here to guide your investments with expert advice and solve your problems without any fuss. You can think of us as an outsourced IT department, or you can use us as an extension of your in-house team. We can be available for you 24/7, and whenever you call you can speak to a trained engineer, rather than an administrator in a far-flung call centre. Fast, efficient customer service - Microsoft qualified engineers to solve issues remotely the second they are logged - Specialist field engineers to visit your site for consultancy, maintenance and resolution A flexible approach - Work with us in the way best suited to your business - Choose from a contract, hours purchased in advance or the simple security of knowing you can call us whenever you need to Expert advice on investing in new technologies Transparent honesty and plain speaking - We tell it like it is, in words you ll understand - Guidance as you develop and grow - Offering you the benefit of years of accumulated technical knowledge and practical know-how Cost savings - On your infrastructure, software, hosting and telecoms - Access to discounted deals Quick fixes and long-term solutions - From quick fixes to larger, long-term projects we are with you all the way - Through installations, office moves, service provider switches or upgrades we work with you, so you can get on with the jobs in hand - Ongoing efficiencies through optimisation

3 Meeting your needs Servers and infrastructure Your IT infrastructure may be the backbone of your company, but a bad back can be crippling. We re here to ensure your business is not brought to standstill when things go wrong. - Need server installation or server maintenance? - Or to call a support desk and know you will speak to a qualified engineer? - Isn t it time things were fixed quickly and remotely? IT support and services Fast, efficient customer service It s not all or nothing with us: you can outsource as much, or as little, as you want. We work flexibly with you to meet your needs, whatever they may be. - Need an IT support desk but can t afford an in-house resource? - Looking for help with installations? - Wouldn t it be great to have an onsite engineer available for planned regular maintenance or an unexpected crisis? - Thinking about an audit or crying out for a consultation service? It s not all about new technology Virtualisation is a highly effective way to reduce IT expenses whilst boosting efficiency and agility. We work with what you have, and we make it work harder for you. - You can run multiple operating systems and applications on a single computer - You could be benefiting from consolidating your hardware and getting improved productivity from fewer servers - Your IT management and maintenance can be sped up and simplified We can make it happen. - Would it help if someone proactively monitored your UPS, Backup, Anti-Virus and System state? - Could regular health checks of your system ensure its stability and efficiency? We can keep everything running smoothly. Managed IT services For most businesses IT is something that should facilitate their concerns rather than endlessly concern them. - Need someone to research, buy and install new technology for you? - An administrator to arrange your licenses? - An expert to ensure your buying decisions are future proofed? - A specialist you can trust because IT is so important to your business but it s not your business itself? We manage your IT so you can manage your business. We re here to help.

4 Telecoms systems and solutions Carden offers everything from a new single line to complex ISDN or VoIP systems, but above all we work with your budget requirements and your business needs to find the perfect telecoms solution. Lines and calls Transferring from your line provider to Carden is easy and offers your business improved support, quicker solutions and reduced costs. You ll be reassured to know we offer fast, reliable broadband too. - It s simple to transfer PSTN, ISDN2, ISDN30, SIP or Feature Lines Telephone systems A new telephone system could facilitate more flexible working for your staff, more efficient call handling, more effective reporting and a better experience for your customers. - We offer expertise in planning, installing and maintaining telephone systems Ringing the changes - You can keep your existing numbers - There s no downtime to your service - You ll receive impartial advice, responsive support and clear, detailed billing - We have a wide-ranging experience in both physical on site systems or VoIP/hosted systems - Our call recording solutions can be implemented without changing or installing any existing equipment - There are many inbound solutions for effective call routing that can also work with existing systems VoIP/hosted solutions Many businesses are moving from traditional systems to VoIP solutions. And it s easy to see why. We can talk you through the benefits of this option and help you ring the changes. - VoIP offers the flexibility and scalability that growing businesses need Solutions and disaster recovery It is not all about having a phone system that can work perfectly at a price that s right. It s about having ongoing, responsive support that gives you concrete solutions rather than soft-soap. - We offer a maximum guaranteed response time for your business - This cost-effective system is based on monthly pricing, that can expand and contact with your needs, and there is no upfront investment - It s perfect for multi-site businesses and those with remote workers - We can develop and test disaster recovery plans - Our support desk is manned by skilled engineers - We fix most problems remotely and can monitor your systems remotely too Mobile services Your business can also take advantage of the mobile services that we offer. These include reduced rates on the latest phones and call tariffs. - Tablet and mobile service available with comprehensive support - Forget distant call centres and keep help always close at hand

5 Cloud computing WEB HOSTING The best web hosting services provide much more than space on a server. We offer you guaranteed uptime for your site, deep control options and great customer support. Cloud computing provides a way for your business to manage its computing resources online. The benefits are clear: - The flexibility of accessing your data from any place, at any time - Reduced costs for managing your IT systems - Simple scalability for your business - Collaborative working efficiencies The risks, though, also need to be understood if they are to be effectively addressed. That s where we can help. We can talk you through your options and help you maintain best practice so that you capitalise on the gains without exposing yourself to any risk. - Office 365 offers a simple but effective way to introduce some of the benefits of the cloud to your business - Colocation is a popular alternative to cloud storage. Unlike cloud services you still own the servers, storage, switches, and software but you can reduce costs by sharing data floor space with others - An off-site backup strategy is a smart way to recognise the worth of your data. Backups are like investments: they are safest when diversified. Alongside any local backup we can create offsite backups or cloud backups of your data However you want to take advantage of the cloud or colocation we are here to make sure you can reap the benefits without realising any risks. - You need to run your business, not read instruction manuals, so we give you an easy to use control panel. It makes accessing features such as search engine optimization tools and logs intuitive and easy. - There are unlimited mailboxes for your business so you can grow without upgrading - Our business grade hosting services include options to choose hosting on modern virtual and dedicated server systems. We offer high performance hosting with equally high levels of service. - Locally based tech support is available at the high levels you will come to expect from us

6 Carden SOLUTIONS 24/7 cloud IT SERVERS VoIP smart consultancy EXPERTtelecoms BENEFITS recovery ADVICE FIX MOBILE SOLVE DATA DEDICATED HOSTING OFFSITE HELP CHANGE STORAGE COMPUTING LIINES GROWTH COST-EFFECTIVE ENGINEERSFUTURE SUPPORT CALLINSTALLATION IT and telecoms need not be headaches We offer you complete flexibility to work with us in the way that best suits your business. That way we can work better together. Contracts: complete peace of mind Consultancy, service and support offer you the perfect solution. All businesses with contracts receive unlimited telephone, and remote support as well as a strict SLA for each problem. Ad-hoc Support Chargeable Remote Support / On Site work Additional Services Managed Anti-Virus Integrated AV deployment AV Monitoring AV Updates Threat/Status Reporting Managed Anti-Spam Hosted Perimeter Anti-Spam Threshold Management Monthly Reporting Managed Backup Integrated Backup Deployment Backup Management & Monitoring Capacity/Status Reporting Managed Mobile Mobile management, support & reporting Worry-free hours: rest assured that you are covered Pay in advance for discounted rates on engineering time for on site work, scheduled maintenance or projects. Built around your business: customised support Talk to us about working with your existing support personnel or services providers for a support package built around your business needs Proactive Server Advanced Performance Monitoring Key Application Maintenance License & Asset Management Managed Backup Additional Support Billed at T&M rates Workstation Availability Monitoring OS & 3rd Party Patch Management Hosted Anti-Spam Fully Managed Server Advanced Performance Monitoring Configuration Management Key Application Maintenance OS & 3rd Party Patch Management Real Time Server Optimization License & Asset Management Managed Backup Managed Audit Unlimited Remote & Onsite support Workstation Advanced Performance Monitoring Configuration Management & Enforcement OS & 3rd Party Patch Management Real Time Workstation Optimization Hosted Anti-Spam Billable Services - End user support (Helpdesk) - Onsite & Remote Support - Moves, adds, changes