Cellcom Business. Empower Your Business

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1 Cellcom Business Empower Your Business 1

2 2 Business gets better with Cellcom We listen. We act. We make your business life easier.

3 Innovative & Reliable Innovation is at the heart of everything that we do at Cellcom. As a business you benefit from affordable, reliable and quality service that helps your organization to communicative better. 3

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5 Table of Contents Voice Solutions Prepaid 08 VPN Services (public & private) 22 Postpaid 08 Data Links 22 Corporate Caller Jingle 08 Leased Lines 24 International Calling and Roaming 10 Internal Network Support 24 Toll-Free Services 12 Dedicated PRI/E1 & SIP Connectivity 27 Bulk SMS 12 IP Services (public & private From 1 to 200) 27 DID with a Digital PABX 12 Closed User Groups Multi Office Connectivity Call Conference Bridge Managed Services Facility and Site Colocation Audio and Video Conference Support Data Solutions Broadband Internet Dedicated Internet M2M Technology Cellcom Helpdesk Hosted Services By Industry Mobile Internet 21 APN Services (public & private) 22 5

6 Voice Solutions Prepaid Postpaid Corporate Caller Jingle International Calling and Roaming Toll-Free Services Bulk SMS DID with a Digital PABX Closed User Groups Multi Office Connectivity Call Conference Bridge 6

7 Voice Solutions Our commitment to performance excellence is uncompromising. Discover our wide range of products and services to fulfil your telecommunications needs. No matter what the size of your organization, you can count on us. 7

8 Prepaid Cellcom prepaid service is flexible and affordable. It is your easiest solution for communicating effectively. By taking advantage of our prepaid service you will enjoy a wide range of cost-effective, value-added calling and messaging solutions. Our standard low rates, flat rates or exclusive promotions will help your company save even more. *Ask your Cellcom Sales Rep about current promotions that meet your needs. Postpaid Cellcom s postpaid service provides convenience and freedom to executives and professionals. no need to worry about scratching cards and limited airtime. With Cellcom s postpaid you receive unrestricted access to calls based on your set credit limit. You can choose from a range of plans and enjoy the comfort of itemized monthly billing without having to load airtime. Corporate Caller Jingle Cellcom corporate caller jingle offers an advertising platform for our business customers. It is a simple, yet effective tool. Create and load company jingles to a selected base of cell phone numbers so that customers interacting with your employees can be exposed to key advertising messages whenever they call. You can change your company jingle in the CUG every month. Both prepaid and post-paid numbers can be listed. 8

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10 International Calling & Roaming International Calling Get closer to the rest of world using your Cellcom line. Our International calling service enables you to make voice calls and do business from Liberia to any other country at low rates. Take advantage of our international call bundles or simply enroll in one of our flat rate promotions and the world is easily at your reach. Roaming With Cellcom global pass you can always stay connected. Cellcom has roaming agreements with over 347 operators throughout the globe. Our roaming services include: Call back roaming, VIP roaming and Full roaming (voice and data). Call Back Roaming Our roaming call back service lets you carry on making calls when you are abroad, while enjoying the same tariff as home. This way you save up to 70% of the actual roaming costs. Cellcom roaming can be activated by both prepaid and postpaid subscribers. Simply dial *ROAM# or *7626#. With the call back roaming you can receive calls and SMS. To make a phone call while on call back roaming, all you need is to dial *077# (country code) number# and you will receive a call back. This service does not allow data roaming. 10

11 VIP Roaming VIP roaming is a premium roaming service that allows you to call directly, receive calls and send and receive SMS. Data roaming is not available on this service unless officially requested by the customer in writing from an authorized personnel on the account. This service is available for contracted postpaid customers only. Full Roaming This is a special service that allows the user roaming with voice, SMS and data. It is only available on formal application for contracted postpaid clients. 11

12 Toll-Free Services Toll Free enables your organization to set up a service or call center number that allows your customers to call you free of charge, with no limitations. All incoming calls will be billed to the toll free number. Billing can be both on a prepaid or postpaid basis. Applied tariffs may be negotiated depending on the expected volume of incoming calls and call destinations. Bulk SMS Our Bulk SMS service is the ideal solution to simultaneously communicate with large audiences such as customers, employees or community members. This mode of communication is great for relaying advertising promotions, generating sales leads, engaging employees or social messaging. Digital PABX Digital PABX is an efficient way to lower your organization s operational cost and increase efficiency in the work place using an automated switchboard solution. It allows your outside callers to connect directly to an inside extension without the help of an operator. This service comprises of combining voice and data technology, to deliver innovative telephony to businesses over an Internet Protocol (IP) system. Cellcom can host the PABX system, thus saving your company even more on huge infrastructure, maintenance, support costs and the risk of capacity constraints. Our Digital PABX is scalable to suit any business size across any number of locations. Features among others includes: Group Pick up, Dual Ringing, Line Hunting, Open Hour Support, Auto Attendant, Call Queuing, Call Forwarding, Call Hold, Call Transfer, Auto Attendant Service, Night Service/ Open Hour Support. 12

13 Ideal solution for communication 13

14 Closed User Groups Closed User Group (CUG) offers an effective method for controlling mobile voice call costs. If the majority of mobile calls your employees make, are to other employees within the same company, or a fixed group of people, this is the perfect solution for your business. For a fixed monthly fee, Cellcom business subscribers can make unlimited free calls to members of the same CUG. Groups can be as small as five employees to over 10,

15 Benefits to your business: Cost Efficiency - Savings on free and unlimited calls within the group. Cost Control - You can select a plan that fits your budget. Flexibility - Structure groups from five to over 10,000 employees. Increased Productivity - The ability for employees to contact each other conveniently. 15

16 Multi Office Connectivity Whether it s across the street or across the country, connecting your businesses is essential to your success. By establishing a fast, reliable and secure service between each location, your remote and satellite offices can be easily connected to corporate headquarters, allowing free interoffice calling. Cellcom s multi-office connectivity can drastically cut telecom costs by adding voice capabilities to your existing data network. Call Conference Bridge Cellcom s Call Conference Bridge is a great tool for virtual meetings with more than three participants. Our Call Conference Bridge allows a group of people to participate in a conference call by dialing into a virtual meeting room from their own phone. Such meeting rooms can hold dozens or even hundreds of participants. This is perfect for business people on the move or simply to connect people in a variety meeting locations. 16

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18 Data Solutions Broadband Internet Dedicated Internet Mobile Internet APN Services (public & private) VPN Services (public & private) Data Links Leased Lines Internal Network Support Dedicatd PRI/E1 & SIP Connectivity IP Services (public & private From 1 to 200) 18

19 Data Solutions Innovative, reliable and secure connectivity. When you want to achieve something, it s better to have a partner that you can trust. 19

20 20 Experience more - faster!

21 Broadband Internet Make Cellcom your Internet provider and take advantage of our many bundle and save promotions. Our high-speed Internet broadband services offers fast internet access including: browsing, sending and receiving of s, file downloads/uploads, audio and video streaming in an efficient and cost effective way. Dedicated Internet Dedicated Internet is the perfect solution for customers with a need for high bandwidth and continuous Internet access. With Dedicated Internet you are guaranteed reliable, 24/7 direct connectivity to the Internet, tailormade to suit your specific requirements and dedicated support. Receive secure, unlimited Internet access and bulk downloads/uploads based on your bandwidth requirements. Mobile Internet Mobile Internet enables you to go online on the go so that you don t have to be tied to a fixed location. All you need is a Cellcom SIM Card and a data enabled handset, smart phone, tablet, hotspot modem or USB modem. 21

22 APN Services (public & private) Cellcom can offer an Access Point Name (APN) is a point of entry onto an IP network for a mobile device. An APN can be either private or public. The Public APN can be accessed by devices that have Internet connectivity while the Private APN is used by companies for data traffic to specific destinations. Cellcom s APN service is efficient and secure. VPN Services (public & private) With Cellcom s Business Virtual Private Network (VPN), all your sites can access your company's applications and resources, while benefiting from the functionality, security and management policies of your private network. Empower your employees with the flexibility to work remotely surrounded by a cover of security with our dedicated IPs and firewall. Data Links Our data links service offers a digital bridge between two or more locations. Cellcom currently provides data links to several companies in a variety of sectors in Liberia using our existing microwave infrastructure over radio equipment on licensed frequency. Whether your offices are as far apart as Monrovia to Saniquille or Yekepa, Cellcom has the capability to bridge that gap and offer simple, half duplex or duplex connectivity. 22

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24 Leased Lines Cellcom can link your international offices, Branches, ATMs and more with a secure high-speed data connectivity. Cellcom s leased Line is a dedicated data circuit service that offers high speed and secure transmission of data via a point-to-point connection. Our leased lines are perfect for your business if you need to transfer large amounts of sensitive data securely and in real time. We offer office and branches connectivity overcoming geographical distance efficiently and cost effectively. Our monthly subscription gives you value for your money with a flat rate option (depending on bandwidth). Internal Network Support If you are a small business or do not have IT personnel, no need to worry because Cellcom offers all-inclusive office support service that will make sure your IT setup is operating smoothly. From consultation to installation and then support we are fully dedicated to setting you up with excellent service. Our Network support package will ensure that a team is sent to trouble shoot and assist your office in solving any internal IT issues that you may be facing. As an ISP we remain focused on giving the best Internet service, while also ensuring that you have optimal experience using it. 24

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27 Let us help you change to an inexpensive digital network that carries voice, data, and video over existing telephone network infrastructure. Dedicatd PRI/E1 & SIP Connectivity Cellcom s PRI/E1 or SIP connectivity can deliver voice, data, video and image transmission, or any combination. This service is typically offered to large corporates and multi-national businesses. PRI/E1 connectivity supports up to 30 channels of voice communication simultaneously, while SIP uses the internet backbone to transmit calls at a much larger capacity. This service is flexible, convenient and affordable packages are available to suit your business needs. IP Services (public & private From one to two hundred) Cellcom can help your business with a variety of IP related services, which include: Deploying an IP network with basic end to end IP connectivity Managing your IP address requirements from a central location Controlling your IP address scheme used in within your network Providing redundancy at major network points 27

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29 Honesty & Trust Discover Cellcom s customer centered service. We know that it's not just what we offer; it's also how we do things that make a difference. This means listening to our customers and understanding your needs. 29

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31 Managed Services Facility and Site Colocation Cellcom offers colocation facilities for private companies who own hardware, but want to rent space in our data center or at one of our cell sites. Allowing us to host your equipment, servers and IT infrastructure reduces your cost. Benefits include space, power outage protection, regular maintenance, cooling, safety of equipment and24 hour monitoring. Audio and Video Conference Support Cellcom can assist your business with setting up the technical infrastructure necessary to fully support audio and video conferencing technologies. With Cellcom s support you can enjoy conferences with no hassle or obstacles ensuring quality and reliability on every call. 31

32 Cellcom deploys Machine-to-Machine (M2M) solutions that can optimize your business processes and help deliver better and faster services. Easily integrate M2M data and apps with your key enterprise applications and systems. Our versatile platform can support different tools and APIs making it easy to connect almost any device with virtually any data. With Cellcom s M2M solutions, you can count on a highly secure, reliable and scalable platform to grow your connectivity strategy. Make it easy to connect your diverse devices and increase device visibility Convert data to contextual and actionable information Enable fast, intelligent strategic analysis and decision making 32

33 Machine-to-Machine Solutions 33

34 34 Supporting our Business Customers

35 Cellcom Business has dedicated teams that you can have confidence in. Our account managers are focused on working closely with you to solve any issues and proactively work on your future needs. We are here to help and really do care about our customers. Cellcom Business Support Portal The Cellcom business support portal is just another way that we can better serve our business customers. Benefits include: A self-manageable 24/7 support ticket system Comprehensive knowledgebase including FAQs, best practices and more Live chat support Instant to account information and log-in activities Monitor your link performances and traffic 35

36 Hosted Services by Industry Flexible tailor-made solutions for you. In Liberia every sector faces different challenges and has its own communication requirements. Cellcom Business account managers and technicians work hard to build up a good knowledge of your business priorities and work with you to identify the ideal solutions that will translate into opportunities for you and your business. 36

37 Banking, Finance and Insurance Virtual Private Network E1- DID with a Digital PABX Leased Lines Data Links Closed User Groups Extractive Industry (Mining & Agricultural) DID with a Digital PABX Virtual Private Network Multi Office Solution Internet Cell on Wheels (Temporary Site) Site Hosting Leased Line Closed User Groups Manufacturing and Logistics DID with a Digital PABX Virtual Private Network E1- DID with a Digital PABX Leased Lines Data Links Multi-Office Solution Internet Closed User Groups Machine-to-Machine (M2M) Retail and Trading Virtual Private Network Multi-Office Solution Toll Free Services Office in a Box Closed User Groups Hospitality & Entertainment (Hospitals, Hotels, Restaurants) Virtual Private Network Multi-Office Solution Toll Free Services Office in a Box Closed User Groups Non-Governmental Organizations DID with a Digital PABX Virtual Private Network Multi-Office Solution Internet Closed User Groups Specialized Services Site Hosting CCTV Camera GPS Tracking Services 37

38 38 Capitol Bye-Pass Haile Selassie Avenue Monrovia, Liberia Tel: