Your Guide to Catholic Healthcare in the Archdiocese of New York

Transcription

1 Your Guide to Catholic Healthcare in the Archdiocese of New York SPECIAL PULL-OUT GUIDE March 2014 Dear friends in the Lord: With all the changes taking place in healthcare, people today are more concerned than ever about finding the best care for themselves and those they love. Recent changes in how government insurance programs like Medicare and Medicaid pay for services like long-term care have only added to the people s uncertainty and stress. The genius of the Church is that we always find ways to keep pace with our changing society. As the needs of our communities have evolved, our diocesan healthcare ministry, known as ArchCare, has evolved along with them. Over the last few years, ArchCare has transformed itself from a provider of institutional care for the frail elderly into a vibrant collection of programs and facilities serving people of all ages, in their homes and in the community, as well as in our five exceptional nursing homes. Sadly, as has happened with public hospitals and nursing homes, a few Catholic healthcare providers in our area have had to close recently, leaving some with the incorrect perception that Catholic healthcare is in retreat. Here in the Archdiocese of New York, nothing could be further from the truth! ArchCare and our other Catholic health partners are growing, delivering first-rate care with Catholic values to more people in more places and ways than ever before. Forced to adapt to the new environment, many healthcare providers have said, We can t! We as Catholics say, We can, and we will! As the Gospel teaches, Nothing is impossible with God! I am pleased to welcome you to this guide to Catholic healthcare in the Archdiocese of New York. I encourage you to keep and refer to it when you or someone you love needs care, and to explore all the wonderful services ArchCare and our other Catholic healthcare partners have to offer. Call them when you have questions, as they have a wealth of knowledge and information to share. And be sure to visit ArchCare s new website at with its Care Finder feature to guide visitors to the services that best meet their needs. As our society continues to struggle with the current healthcare turmoil, you can rest assured that our creative care of the sick in the name of Jesus, the Divine Physician, will continue in fresh, innovative ways far into the future. ArchCare Transformed 2 Our healthcare ministry is serving more people in more ways than ever before. Catholic Care, Reinvented 3 A look at ArchCare s newest programs and services, and there is still more on the horizon. Stories of Caring 4-5 Easing a granddaughter s burden, a final wish, and two new chances at life. Our Catholic Healthcare Partners 6-7 ArchCare Programs and Facilities 8 With prayerful wishes, I am, Faithfully in Christ, Timothy Michael Cardinal Dolan Archbishop of New York

2 ArchCare by the Numbers ArchCare: Catholic Care, Reinvented In 2008, few healthcare providers could even imagine what the healthcare landscape would look like in just a few short years, let alone accurately predict how coming changes in government policy would radically alter the way people obtain care for themselves and their families. Of course, ArchCare is not your average healthcare provider. With government payments for long-term care plummeting and more and more families looking for ways to keep their loved ones out of nursing homes, the non-profit healthcare ministry of the Archdiocese of New York knew that if it remained focused on its historic mission of providing residential care for the frail elderly, its days were numbered. Keeping ArchCare s ministry sustainable and responsive to the region s evolving health needs would require nothing short of a top-to-bottom transformation, one that would equip it to deliver a wider range of services wherever people wanted to receive them in nursing homes, in the community, even in their own living rooms. Fast forward to today. With its metamorphosis complete, ArchCare has emerged as a thriving, fully integrated healthcare provider serving people of all ages, faiths and financial means, says ArchCare President and CEO Scott LaRue. We are touching the lives of more than twice as many people in more settings than ever, and our ministry continues to grow. ArchCare s five skilled nursing and rehabilitation centers continue to offer long-term residential care, as well as short-term, sub-acute care and rehabilitation to ease the transition from hospital to home for those recovering from serious illness or surgery. Families seeking alternatives to nursing home care can choose from an array of home and community-based services, from multilingual home care and adult social day care, to healthcare coordination plans that manage members every health need. ArchCare s growing Program of All-inclusive Care for the Elderly (PACE), Arch- Care Senior Life, for example, provides all the medical, social and other services seniors need to stay healthy and safe while they continue to live in their own homes or with relatives. Hospice services are available in inpatient, nursing home or in-home settings, and include the nation s largest acute care specialty hospital for adult patients with advanced cancer, ArchCare at Calvary Hospital. Terence Cardinal Cooke Health Care Center in Manhattan is home to ArchCare s 50-bed specialty hospital for children with profound neurological disabilities, an outpatient clinic for developmentally disabled children and adults, and renowned centers for the care of people with Huntington s disease and HIV/ AIDS. All four of these pioneering programs were born out of critical gaps in care that others were unable to address, LaRue says. ArchCare is also working hard to become a trusted health resource at the parish level, especially in the northern counties where it lacks a physical presence. A free, ArchCare-funded parish health advocates program will over time have representatives stationed throughout the 10-county archdiocese to answer parishioners questions and help them find the services they need. Calls to ArchCare s new customer service center at CARE are answered by trained care navigators who can explain available options and direct parishioners to local providers and programs. And there s more to come. Next in store is the creation of a dedicated 10-bed hospice unit at Mary Manning Walsh Home later this year in partnership with Calvary Hospital. The development of new assisted living programs tailored to residents with special needs, supportive housing for low-income elders, and on-site adult social day centers in Catholic housing complexes, are among the other opportunities under exploration. Remaining true to our Catholic roots and values has empowered us to take the bold steps necessary to diversify our ministry and help keep Catholic healthcare in our area vibrant and relevant, LaRue says. Even more important, these moves have reestablished ArchCare on the solid financial footing needed to allow us to continue growing and meeting our communities emerging health and social needs well into the future. 2 3

3 ArchCare Stories of Caring On Top of the World with Mission on the Move A Second Chance at Life ArchCare Stories of Caring For most, the end of life s journey is a time of sadness and regret for dreams never fulfilled. But that was not the case for ArchCare resident Beverly Gunther. She felt like she was on top of the world thanks to some unexpected help from a program called Mission on the Move. The Wappinger Falls resident lived in a succession of hospitals and nursing homes after suffering a stroke nearly 20 years ago at age 56. She came to ArchCare at Ferncliff Nursing Home in 2011 suffering from mild dementia and other problems. Later, she was diagnosed with end-stage kidney disease. Beverly enjoyed being wheeled around the wooden grounds of the Rhinebeck, New York home. On one such foray late last summer, she began to reminisce with one of the home s pastoral care assistants about how she liked to climb trees as a youngster. She had no fear of heights, she said, and always dreamed of seeing the skyline from the top of the Empire State Building. From that brief exchange, a plan quickly began to take shape. Little did she know, Beverly was about to become one of the first beneficiaries of Mission on the Move, which encourages Arch- Care staff to find ways to make an extra-special difference in residents lives. Contributions to the Catholic Health Care Foundation help cover the costs. Just before Christmas, a limousine whisked Beverly, her brother Bernard Roe, and two members of her care team to the Big Apple, where special-access tickets to the Empire State Building s observation deck enabled them to bypass the crowds of tourists. As she took in the view for the first time, Beverly rose from her wheelchair and declared that she never wanted to leave. After a leisurely lunch, the four returned to Ferncliff so Beverly could share the excitement of her day with friends and staff. Eight days later, Beverly passed away peacefully, having crossed a final lifelong dream off her bucket list. Mission on the Move is another way in which the people of ArchCare express our love of our ministry and of caring for others, said Sister Sheila Brosnan, ArchCare s vice president of mission integration and one of the program s creators. Some careful listening and a bit of logistical ingenuity is often all it takes to make somebody s dream come true. For Rocco, being able to dance a simple box-step again was all the proof he needed that he had beaten the stroke that nearly ended his life. On Sunday, I was at my granddaughter s Communion, dancing and having a great time, the Staten Island resident says, recalling the day his life changed. When I woke up the next morning I couldn t move, I couldn t speak. I had a stroke, and things didn t look good. When Rocco left the hospital, he still had a long road to recovery ahead. How much function he might regain and whether he would even walk again were unanswered questions. ArchCare at Carmel Richmond Healthcare and Rehabilitation Center made possible the miraculous recovery he and family were praying for. When I first came to ArchCare they had to lift me out of bed on a lift. I couldn t do anything, he says. In Carmel Richmond s newly modernized rehabilitation suite, Rocco s personal team of physical, occupational and speech therapists worked with him daily, pushing him and offering encouragement as he slowly began to regain his strength and balance. In time, he was able to take a few tentative steps Rocco becomes emotional as he recalls a particular session with his therapist. She said, Give me your hand. I gave her my hand. She said, Give me your other hand. I gave it to her. And without even realizing it, I m dancing. I m dancing the entire floor with her, not even knowing I m dancing. At that moment, Rocco realized just how far he had come. I could walk out of ArchCare, stand up tall, and see my grandchildren again, he says. ArchCare gave me a second life. Rocco M. Staten Island Easing a Granddaughter s Burden One Beautiful Person after Another Maria would go to any length to make sure the grandmother who raised her is safe and well caredfor. For her happiness and my happiness, I would quit my job to take care of her, Maria says. Thanks to ArchCare Community Life, she doesn t have to. Leonza enrolled in the Medicaid Managed Long Term Care Plan following a recent hospital stay, when it became clear she needed extra help to remain in her own apartment. Before ArchCare stepped in, Maria says, accompanying her grandmother to frequent doctor visits for her high blood pressure, heart problems and arthritis was like having a second full-time job. Now, ArchCare Community Life handles all the details, making sure Leonza gets to her appointments on time and returning her safely to her apartment, where a home attendant is there to assist her during the week. On weekends, Maria and other family members care for her and take her shopping. Leonza speaks glowingly of the services she receives, right down to the transportation. With her previous care provider, the drivers were often late and rarely helped her in and out of the vehicle. With ArchCare, the drivers are always on time, they re courteous, and they re respectful, she says. And if there is ever a problem or question, Leonza s ArchCare Community Life care manager, Natalie Koonce, is ready to help. We make one phone call to Natalie and it s solved. My grandmother feels better about everything now, Maria says. She s more motivated to do the things she enjoys and keep herself occupied. She s much happier now with ArchCare. Leonza B. Manhattan It was a chance sighting of ArchCare s red awning that first brought William to the ArchCare Senior Life Program of All-inclusive Care for the Elderly (PACE) in Harlem. It is the warmth and caring he discovered inside that keeps him coming back. Depressed and reliant on a walker after a car accident in Virginia, William returned to New York to live with his sister and brother with hope of finding better healthcare. A neighbor urged him to visit a local senior center to see if it could help him. He never got that far. As he struggled along Fifth Avenue, William noticed the sign on the PACE center s clean, modern building. Figuring he had nothing to lose, he stopped in and started asking questions. Soon, he was touring the center and learning about all the ways Arch- Care Senior Life could help him. From the first time I walked through the door I met one beautiful person after another, William says. I was very impressed by the cleanliness and the layout of the clinic and day center. To William, it was like his prayers for a more independent life had finally been answered. The center s physical and occupational therapists began working with him, and he was soon able to put aside the walker for good. Ask William how he s doing, and he s quick to say that things just keep getting better. Coming here has given me a life, he says. The healthcare I get is exceptional because the staff at ArchCare is a team. Everyone pitches in. There are times I come in when I feel the world is crashing in on me. No matter if I m feeling good or feeling bad, no matter what mood I m in, when I m at ArchCare, there is always someone I can talk to. They listen. William N. Manhattan 4 5

4 Our Catholic Healthcare Partners Our Catholic Healthcare Partners Keeping Catholic healthcare alive is a collaborative effort. At ArchCare, we work regularly with other Catholic care providers that offer a wide range of services throughout our area, including: BON SECOURS NEW YORK HEALTH SYSTEM 2975 Independence Avenue Riverdale, NY (718) Website: Service Area: Bronx, Manhattan, Westchester We are a not-for-profit, Catholic, senior healthcare provider and part of the Bon Secours Health System. Every day we live our mission of giving compassionate care to those we serve and providing Good Help To Those in Need. We provide services through our successful Center for Alzheimer s and Dementia Care, respite for the caregiver, short- and longterm skilled nursing, palliative and hospice care, home care, senior housing, and care for seniors and younger adults in short-term physical rehabilitation and cardio-pulmonary programs. The mission of the Bon Secours Health System is to bring compassion to health care and to be good help to those in need, especially those who are poor and dying. As a system of caregivers we commit ourselves to help bring people and communities to health and wholeness as part of the healing ministry of Jesus Christ and the Catholic Church. (All at the above address) Schervier Nursing Care Center Schervier Apartments Schervier Home Care Bon Secours New York s Healthy Communities Initiative Cabrini Eldercare (914) Website: We love caring for people. It is this continuing philosophy that has distinguished Cabrini Eldcare as a respected, trusted and compassionate leader in eldercare. With locations in both Westchester County and New York City, Cabrini Eldercare is comprised of Cabrini of Westchester, Cabrini Care at Home and Cabrini Apartments. Sponsored by the Missionary Sisters of the Sacred Heart of Jesus, Cabrini Eldercare s voluntary, not-for-profit organizations provide various programs and services that promote independence, dignity and well-being. Recently recognized by U.S. News & World Report as one of the Best Nursing Homes in New York State, Cabrini of Westchester offers high-quality, short-term rehabilitation/ sub-acute care on a designated rehabilitation unit for those recovering from surgery or an illness following a hospital stay. The newly renovated unit features spacious rooms, a warm and inviting atmosphere, river views, internet access and restaurant-style dining. Therapy is available 7 days a week to promote optimal outcomes and independence. Cabrini of Westchester also offers respite care, skilled nursing care, palliative care, Alzheimer s and dementia care, pastoral care, home care and adult day care. Cabrini of Westchester (914) ext. 527 Cabrini Certified Home Health Agency (Serving Manhattan, Bronx and Westchester County) (914) ext. 550 Adult Day Health Care Programs (Medical and Social Models) (914) ext. 850 Cabrini Care at Home (Serving Manhattan, Queens, Brooklyn, Bronx and Westchester County) 220 East 19th Street, Lower Level (212) Cabrini Apartments (low income, senior housing) 220 East 19th Street (212) Cardinal Health PARTNERS IPA, LLC (914) Website: cardinalhealthpartnersipa.com Service area: Cardinal Health Partners IPA serves Rockland, Orange, Westchester Counties, the five boroughs of New York City, and Suffolk County. Cardinal Health Partners IPA, an independent practice association, was founded by five faith-based, not-for-profit organizations with centuries of experience in health care management, to ensure the continuation of the Catholic healthcare ministry of delivering high quality, compassionate long term care in an evolving managed health care arena. Cardinal Health Partners IPA is a professional care management company that contracts with health insurance programs to provide high quality care management expertise to effectively and efficiently assess and manage members health care needs. The care management expertise of Cardinal Health Partners spans the continuum of long term care and includes professional and ancillary services, community-based programs, home care and other services required to maintain the physical and mental well being of members in managed care plans. The five members of Cardinal Health Partners are: Dominican Sisters Family Health Service, Inc. 299 North Highland Avenue Cabrini of Westchester Good Samaritan Hospital of Suffern 255 Lafayette Avenue Suffern, NY Schervier Nursing Care Center 2975 Independence Avenue Bronx, NY Saint Joseph s Hospital Nursing Home of Yonkers, New York, Inc. 127 S Broadway Yonkers, NY Dominican Sisters Family Health Service (Headquarters) 299 North Highland Avenue (914) , Toll-Free (855) Website: Service area: Westchester, Rockland, Putnam, Orange, the Bronx, Manhattan, Queens, Brooklyn, Staten Island, Nassau, and Suffolk. Dominican Sisters Family Health Service (DSFHS) is a certified, community-based Catholic home health care agency, offering patients and families a comprehensive suite of preventative, treatment and care management services in eleven counties throughout New York State. We provide skilled nursing; rehabilitative therapies; senior, pediatric and disabled care management programs; licensed home health aides (through our affiliate agency, Family Home Health Care, Inc.); maternal-infant child healthcare and pediatric programs; wound/ostomy education and services; social work/case management; pastoral care; and a certified Community-based Care Transitions Program. We are Joint Commission-accredited, and for the eighth year in a row, DSFHS was recently named one of Home Care Elite s Top 100 agencies nationwide. In 2013, Dominican Sisters Family Health Service was one of only 12 health care organizations throughout New York State to be selected to participate in the federal government s Centers for Medicare and Medicaid Innovation Community-based Care Transitions Program. Our agency s ultimate mission is to maximize the health and well-being of our patients, while delivering compassionate, coordinated and award-winning care in the comfort and privacy of home. Bronx Office 279 Alexander Avenue Bronx, NY (718) New York City Office 225 West 34th Street New York, NY (212) Rockland Office 2 Perlman Drive, Suite 204 Spring Valley, NY (845) Suffolk Offices West Montauk Highway Hampton Bays, NY (631) Route 112 Building 6 Medford, NY (631) Westchester/Hudson Valley Office 299 North Highland Avenue Building 7 (914) Providence Rest 3304 Waterbury Avenue Bronx, NY (718) Website: At Providence Rest, it is our mission to minister, with respect and dignity, to each individual entrusted to us, by providing the highest quality care in a peace-filled, safe and secure environment. We consider it our privilege to care for each person as God s precious gift of life and love. We commit ourselves to this mission freely and enthusiastically. Providence Rest is located on eight acres in the residential community of Country Club in the Bronx, overlooking Eastchester Bay. Owned and operated by the Sisters of St. John the Baptist, our skilled nursing facility provides comprehensive health care and rehabilitation in a variety of residential, outpatient, sub-acute and short term settings. All programs are located at 3304 Waterbury Avenue, Bronx, NY 10465, and can be reached at (718) : Adult Day Health Care Program Ext Nursing Home Admissions Ext Outpatient Rehabilitation Ext Nursing Home Admissions Ext Outpatient Rehabilitation Ext St. PATRick s Home 66 Van Cortlandt Park South Bronx, NY (718) Website: In the words of Venerable Mary Angeline Teresa, Foundress of the Carmelite Sisters for the Aged and Infirm, St. Patrick s was our first permanent home and it included our Motherhouse and Novitiate. It was there that we were able to introduce some new concepts of care for the elderly. St. Patrick s has been the stepping stone to progressive care for the aging and has served as a model for all our future homes. The original St. Patrick s Home was opened in September of A new 264-bed facility was constructed on the same site as the original beloved home in March of Today, St. Patrick s Home provides short-term physical, occupational and speech therapy, as well as wound care, restorative nursing, therapeutic recreation, palliative care, long-term care and pastoral support. These services are provided in a rich spiritual and social environment of holistic care, with warmth generated by the sisters, staff, volunteers and families as they interact with the residents. Daily Mass and religious services are offered in the chapel. We are accessible from the Saw Mill and Henry Hudson Parkways, Interstate 87 and public transportation. St. Patrick s Home is sponsored by the Carmelite Sisters and is a member of the Carmelite System. 6 7

5 ArchCare Programs and Facilities Need help finding the right care for yourself or a loved one and not sure where to turn? TURN TO US. Call (855) 951-CARE (TTY/TDD: 711) to speak with a care navigator who can answer your questions, explain the options, and direct you to the programs that suit your needs. We re here from from 8 a.m. to 8 p.m., seven days a week. If we don t have the answer you need, we ll do our best to help you find it. That s the care in ArchCare. Our easy-to-use Care Finder is also available 24/7 on our website to help you locate care options in your area. Just go to where you can also explore our complete range of home and community-based and residential healthcare services. Skilled Nursing & Rehabilitative Care ArchCare at Carmel Richmond Healthcare and Rehabilitation Center 88 Old Town Road Staten Island, NY (718) ArchCare at San Vicente de Paúl Catholic Healthcare Center 900 Intervale Avenue Bronx, NY (917) ArchCare at Ferncliff Nursing Home 21 Ferncliff Drive Rhinebeck, NY (845) ArchCare at Terence Cardinal Cooke Health Care Center 1249 Fifth Avenue New York, NY (212) ArchCare at Mary Manning Walsh Home 1339 York Avenue New York, NY (212) Program of All-inclusive Care for the Elderly (PACE) 1 ArchCare Senior Life in Harlem 1432 Fifth Avenue New York, NY ArchCare Senior Life at San Vicente de Paúl Catholic Healthcare Center 900 Intervale Avenue Bronx, NY ArchCare Senior Life at Carmel Richmond Healthcare and Rehabilitation Center 88 Old Town Road Staten Island, NY Home Care Serving the five boroughs of New York City and Westchester. ArchCare Empire State Home Care 15 Metrotech Center, 10th floor Brooklyn, NY (866) ArchCare AdvANTAge HMO Special Needs Plan (SNP) 2 Serving the five boroughs of New York City, and Westchester, Dutchess, Onondaga, Orange and Putnam Counties. 205 Lexington Avenue, 14th Floor New York, NY (800) TTY/TDD: (800) ArchCare Community Life Managed Long Term Care Plan (MLTCP) Serving the five boroughs of New York City, and Westchester and Putnam Counties. 33 Irving Place (855) Palliative and End-of-Life Care ArchCare at Calvary Hospital 1740 Eastchester Road Bronx, NY (718) ArchCare Senior Life members may be liable for the cost of services not authorized by the ArchCare Senior Life Program. 2 ArchCare Advantage HMO SNP is a Coordinated Care plan with a Medicare contract. This information is available for free in other languages. Please contact our customer service number toll-free at , seven days a week, 8 a.m.- 8 p.m. (TTY/TDD: ). This plan is available to anyone with Medicare who meets the Skilled Nursing Facility (SNF) level of care. For more information, please visit our website at ArchCare 205 Lexington Avenue, 3rd Floor New York, NY (855) 951-CARE (2273) 8