IBM Smartcloud Virtualised Server Recovery

Transcription

1 IBM Smartcloud Virtualised Server Recovery Service Definition IBM G-Cloud - SmartCloud Virtualized Server Recovery 1

2 1. Summary 1.1 Service Description IBM Smart Cloud Virtualised Sever Recovery (VSR) leverages the cloud to help reduce data loss, improve server failover and increase recovery speed in the event of a disaster. Through a fully managed subscription service, the IBM solution can provide predictable costs, support improved recovery time and reduced data loss with a cloud-based serverrecovery service Customer service subscriptions are isolated within the IBM Business Continuity and Resiliency Services (BCRS) core LAN structure. Isolation allows the creation of an isolated virtual switch. All of the customer VLANs are associated with this switch. As a result, all disaster recovery machines are connected to the appropriate VLAN. The customer connects to IBM BCRS with their own network structure. This network terminates at an IBM BCRS Firewall, providing security and isolation between the customer network and the IBM BCRS Core LAN. IBM Physical and virtualized servers AIX Windows Client end-users locations Internet X86 Hypervisor Linux PowerVM Web Authenticate Failover Failback Dashboard reports Replication Client environments IBM BCRS 1 Recovery Center Client WAN BCRS LAN 3 Cloud recovery management system Replication servers Recovery servers X86 Hypervisor PowerVM BCRS SAN 2 Figure 1. IBM SmartCloud VSR High-Level Schematic IBM G-Cloud - SmartCloud Virtualized Server Recovery 2

3 Each virtual machine (VM) can use a maximum of 8 virtual processor cores and 16 gigabyte (GB) of virtual random access memory (resources applied to each VM varies in near-real-time). (NB: Larger VM's can be supported) Cross-server consistency helps enable applications running across multiple servers to have a near-seamless failover to our cloud recovery infrastructure Service Levels IBM offers service levels of the IBM SmartCloud VSR Replication Client that address a range of related system requirements: Disaster and Test Virtual Machine (Silver) This service level is the mid-range service level offering of the product. The recovery time objective (RTO) for this service level is less than 15 minutes. In other respects, it is identical to the Always Available Virtual Machine service level. The notable exception is the Always Available service feature, itself. This service level is the only one upgradeable to the Always Available Virtual Machine Always Available Virtual Machine (Gold) This is the highest service level offering. It is designed to provide the fastest recovery service for critical systems. Though similar to the Disaster and Test Virtual Machine service level in most respects, its RTO is less than 1 minute. Customers can subscribe to this service level only as an upgrade from the Disaster and Test Virtual Machine service level. 1.2 Service Characteristics Lot Applicability Specialist Cloud Recovery Services Any public sector body that wishes to use the cloud as a disaster recovery Contract Duration Contract Price Lead time to start Related Lot(s) /Offering(s) Flexible to be agreed in the Call-Off Order Variable based on number of servicers protected and associated SAN storage The price will be subject to VAT Subject to on-boarding Activities, including network connectivity availability IBM Smartcloud Managed Backup IBM Smartcloud Content Manager IBM G-Cloud - SmartCloud Virtualized Server Recovery 3

4 1.3 Why IBM VSR - Highlights IBM SmartCloud Virtualised Server Recovery leverages the cloud to help: o Provide server failover and faster recovery o Reduce data loss & downtime o Improve recovery reliability with remote server recovery flexibility o Support Virtualised and non-virtualised server environments o Enhance support by being hypervisor agnostic o Subscription-based pricing model provides predictable costs. o Reduce the risk of failure while recovering on unlike hardware at a recovery center o Avoid the need for travel by using remote access self-management tools IBM SmartCloud Virtualised Server Recovery can therefore overcome traditional recovery challenges Identical hardware required for recovery o Costs are doubled, complexity is increased o Accurate configuration information is critical Idle hardware o Standby hardware is needed for faster recovery time objective o Servers that need repurposing at time of disaster are labor intensive and time consuming Slow, complex recovery process o Different solutions for different availability tiers o Separate procedures for system and data disks o Separate procedures for desktop PCs o Multi-step recovery processes The Benefits of IBM providing VSR With the IBM solution, you can benefit from a single vendor for both your Virtualised and non Virtualised server environments to help create cost-effective resiliency and recovery coverage for almost all scenarios. Our offerings consist of a choice of dedicated virtual servers for mission-critical server failover, cost-effective virtual servers for faster recovery with replication and imported media virtual servers to help you migrate from traditional to cloud recovery. Let IBM address your recovery needs with a fully managed, cloud-based server recovery solution. With more than 50 years of experience with business resilience and information protection, IBM has approximately 1,800 professionals in 165 resiliency centres around the world. Our potential ability to shorten your recovery time objective (RTO) by placing cloud service infrastructures near you in these centres is virtually IBM G-Cloud - SmartCloud Virtualized Server Recovery 4

5 unmatched in the industry. The breadth and depth of knowledge at IBM is based on decades of disaster-recovery experience, and we continue to invest in a wide range of data protection solutions. Analyst quote this offering provides the physical infrastructure (servers, storage, virtual machines), facilities (space, power, cooling), and process intelligence (automated recovery templates) to enable application recovery or continuity in the IBM cloud. These services can dramatically reduce recovery times and streamline operations during recovery 1 The recovery-in-the-cloud value proposition is twofold. First, because server restoration on demand does not require the preallocation of specific computing equipment or floor space, provider customers have the opportunity to exercise their recovery plans more frequently In addition, because server images are restored to providers' server hardware when needed, and production data has already been stored inside the provider cloud, the need for either shared-subscription or dedicated server and storage equipment can be significantly reduced, if not totally eliminated. 3 ] 1 IDC, IBM enters continuity in the cloud market with SmartCloud Virtualised Recovery service, July Gartner, Hype cycle for business continuity management and IT disaster recovery management, 2011, July Contact Contact Name Chris Boyce Title IBM Business Continuity and Resiliency Services Address PO Box 41 North Harbour Portsmouth Hants, PO6 3AU Contact chris.boyce@uk.ibm.com Contact Phone IBM G-Cloud - SmartCloud Virtualized Server Recovery 5

6 2. Delivery 2.1 Context IBM SmartCloud Virtualised Server Recovery (VSR) is the unique business continuity solution that protects critical Windows, AIX, and Linux-based servers in real time. That protection allows the quick recovery and hosting of an entire business server from an IBM Recovery Center. Recovery includes an entire business server, its operating system, installed applications, and other software components. 2.2 What we will deliver The VSR solution supports recovery of a wide range of server types with many operating system environments. As a result, you can avoid the potential difficulties and delays associated with manual workarounds in recovery on nonlike physical servers. As a fully managed service, VSR requires no special tools, training or maintenance, but delivers around-the-clock monitoring of the recovery environment. The service embeds a range of infrastructure components 4 Recovery Servers (xseries w/vmware) Recovery Servers (pseries w/povervm) Disk Storage (replica & DR test/emergency) Web Portal Replication SW Client 4 NB Network replication bandwidth is not included The service embeds a series of activities infusing Disaster Recovery Tests Access to recovery ensemble for up to 60days Emergency use longer term usage will incur additional charges Project Management Help Desk The Web portal can be used to support 5 :- Setup (download Client software, Documentation, Failback ISO images associated with the system); Replication (Select disks to protect including Dependent Servers and Windows Clusters, additional volumes); Management (incl. number of source servers present on the site, average recovery point objective [RPO] for the servers in seconds); Failover (Test and Invocation) Failback (Open Ports and initiation) 5 Some of these activities will IBM Technical support and assumes network routing has been automated. IBM G-Cloud - SmartCloud Virtualized Server Recovery 6

7 2.3 Service Management The IBM Service Manager will establish a framework for communications, reporting, procedural and contractual activities for your Selected Services. The IBM Service Manager will: review all documents, with your Customer Point of Contact coordinate the technical activities of IBM's assigned personnel; establish and maintain communications through your Customer Point of Contact; conduct scheduled meetings or conference calls with your team; and co-ordinate changes to the Selected Services or the Selected Services environment with the Customer Point of Contact. 2.4 Ordering & Invoicing Ordering and Invoicing will be in line with the G-Cloud Framework Agreement and Call- Off terms. Any specific deviations can be discussed and negotiated prior to the onboarding process. 2.5 On Boarding and Off Boarding - Process and Scope Service On-Boarding Service on-boarding is the methodical process used to manage the on-boarding of customers to the service offering provided by IBM. Starting with a project kickoff, we gather, with your help, detailed information about the environment we are servicing. This detailed information will allow IBM to mature the solution, enabling a detailed scope of service with pricing that is reflective of your full requirements including any one time charges, on-going charges and termination charges where applicable. The following section outlines the main activities that will be included within this phase. Activity 1 - Project Initiation The purpose of this activity is to facilitate a high-level project kickoff, during which the at least the following will be addressed: Introduce the project participants and discuss project team roles and responsibilities; Review the Services objectives and document any additional service features of elements that are requested (e.g. enhanced data encryption) Review Customer s environment and completed data collection questionnaire and identify any missing information; and Develop a schedule of activities. Activity 2 - Solution Maturing IBM G-Cloud - SmartCloud Virtualized Server Recovery 7

8 The purpose of this activity is for IBM to work with the client to validate the base solution and incorporate all dependent and/or additional elements for the requested End-to-end solution. This will be based on output from the Initiation activity and will address areas including: The establishment, configuration and installation of all service schedules and maintenance windows; Working with the customer and the chosen network provider to provide a networking communications solution between the IBM Cloud centres and customer locations; Working with the client to undertake current Security level assessment & certification - IBM will validate and where necessary increment security needs for the selected offering; Including all additional service elements and components (HW,SW, Labour) including any incremental hosting charges Activity 3 - Provisioning The purpose of this activity is to commission the service, by undertaking setup activities to include: Establishment of communications through a Customer Point of Contact; Provision the Services Components Provision of network components (either private line services or the Internet with VPN can be used.), including Quality of Service check Network connectivity security verification Core Storage Area Network switches Network terminating devices (as provided by IBM) and All necessary services firewall installation and configurations. Provision to the Customer Point of Contact with access to Web-based portals and requested User ID(s) and password(s) for authentication; Training of selected customer staff; Supporting the customer staff whilst download and install all Enabling Software and associated user documentation; Initial Replica Supporting the execution of the initial replica. This may be achieved either: Using the established network solution ; and/or If solution maturing has identified there is a large amount of data to be included in the initial replica, by placing the data onto a secure external device to enable IBM to copy onto the VSR cloud infrastructure. Testing and review of processes and tools (i.e. proving the service); Following the test and reviews, service tuning & performance optimization; and Actual service activation - the Service will be considered activated when IBM has provided Customer/End Point access to be able to log-on and undertake base tasks IBM G-Cloud - SmartCloud Virtualized Server Recovery 8

9 At this point, Service Delivery phase begins Service Off-Boarding At the end of the service, there is a further the methodical process used to manage the off-boarding of customers to the service offering provided by IBM. This commences with the appropriate notification and planning phases and will incorporate activities such as: The payment of any applicable charges, (which could include but is not limited to, the recovery of stranded capital & third party costs) as made clear by the termination charges provided to you as part of the initial on-boarding process prior to contracting; Removal of agent software from each end point that was supported by the service offering; Decommissioning of any communications solutions in conjunction with the client and the chosen network provider; The return by IBM of any applicable and agreed data points/packages and or making unreadable, all Content in the Recovery Site; and The disabling of access to, and make revoke Customer s logon access to the Web-based portal. At the end of these activities the client will be formally notified the off-boarding is complete. 2.6 Key Points Dedicated gold virtual servers for mission-critical server failover Dedicated virtual servers for failover in minutes For mission-critical servers requiring immediate RTO/RPO Failover time depends on number of servers, volumes per server Server failover completions are staggered Continuous replication: e.g. 96 snapshots/24 hours Cost-effective silver virtual servers for faster recovery with replication Provisioning 1 hour or less to begin failover / Immediate RPO Server failover completions are staggered Cost-effectively meets recovery needs for servers running tier 2 applications Shared resource model IBM G-Cloud - SmartCloud Virtualized Server Recovery 9

10 Continuous replication: 24 snapshots/24 hours The current VSR Release supports servers with the following operating systems: Windows Server /64-bit Windows Server /64-bit, R2 32/64-bit, EFI Windows Server 2012, 2012 ReFS, EFI Windows Storage Server, Windows OEM, Windows Server 2012 EFI Red Hat Linux 5 32/64-bit (from 5.8 to 5.9.3), 6 32/64-bit (from 6.0 to 6.4) CentOS 5 32/64-bit CentOS 6 32/64-bit Oracle Enterprise Linux 5 64-bit Oracle Enterprise Linux 6 32/64-bit Scientific Linux 5 64-bit SUSE bit (Sp1 and Sp2) AIX 5.2, 5.3, 6.1 and 7.1 The enabling Software: Please note that the customer is granted a limited license to use any and all Service Enabling Software only for the purposes to facilitate and/or enable Customer s access and use of the VSR Services. IBM G-Cloud - SmartCloud Virtualized Server Recovery 10