Introduction About TBLC About Ask a Librarian

Size: px
Start display at page:

Download "Introduction About TBLC About Ask a Librarian"

Transcription

1 Introduction TBLC is requesting proposals for a live virtual reference software package, to be used to deliver a statewide collaborative live virtual reference service called Ask a Librarian. This project is a joint collaboration of the Tampa Bay Library Consortium (TBLC), the Florida Department of State, Division of Library and Information Services and participating libraries throughout Florida. The project is a part of the Florida Department of State, Division of Library and Information Services Florida Electronic Library and has been awarded a Library Services and Technology Act (LSTA) grant. Under the terms of the grant, TBLC will license and maintain live virtual reference software, and maintain the reference service s infrastructure for the Florida Department of State, Division of Library and Information Services and all of the libraries participating in the project. This project is supported with annual grant funds and the contract entered into will include a provision that in the event funding is withdrawn and TBLC is not able to secure a new funding source the agreement will be automatically terminated and TBLC shall have no further liability to the vendor beyond those amounts already expended prior to the termination date. About TBLC The Tampa Bay Library Consortium, Inc. (TBLC) is a nonprofit multitype library cooperative that assists and empowers over 120 libraries. All types of libraries public, academic, school and specialized are members. Since 1979, TBLC has worked with member libraries to provide better, faster service to the residents of central Florida. TBLC members include state colleges, state university system libraries, private academic schools, colleges and universities, public school systems, and public and special libraries. Together these libraries serve over 6.3 million Floridians in central Florida, or over a third of Florida s population, in 18 of Florida s 67 counties; Citrus, Desoto, Glades, Hardee, Hernando, Highlands, Hillsborough, Indian River, Lake, Manatee, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, and Saint Lucie. About Ask a Librarian Ask a Librarian is Florida s live virtual reference service, providing access to live help 80 hours per week, staffed by librarians and library staff working in libraries throughout Florida. The program is a part of the Florida Electronic Library and has been in existence since Over 130 libraries participate in the service and staff the collaborative desks and, in many cases, a local desk serving local users. In , a total of 83,400 reference questions were answered via chat, and text.

2 Specifications for Request for Proposals Reminder: TBLC requires an electronic copy of the proposal. The electronic copy may be in the format of PDF, RTF, or Microsoft Word or Excel. 1. General Information Vendor should provide a brief company history or background. Corporate philosophical statements or missions are also appropriate. Vendor should supply a list of customers who have used vendor s software to implement online reference services similar to the one outlined herein. Any strategic partnerships, especially with state- or national- level programs, should be described. Vendor s active involvement with any user groups, including its own, should be described. Vendor should supply a copy of their standard software license agreement. The vendor may also take this opportunity to describe any additional points not logically addressed in other sections, include unique features or service points. 2. Functionality Vendor should describe the extent to which the software offers the functionality listed below. Indicate which features are available now, and which are in development. If in development, indicate the timeline to full functionality. Vendor should provide access to a live demonstration website or otherwise provide a mechanism for verification of functionality and other claims made in this proposal. a. Patron Log- in: Describe the method by which a patron logs on to the service. Describe how an operator is notified that a patron wishes to ask a question. Describe how the software may be customized to require more, or less, information about the patron during the login process. Indicate how the patron is identified to the operator. b. Queue Management: Software should have queue waiting if more than one customer is trying to log in, and/or the ability to handle more than one queue. If live service is not available, or if queue is too long, software should offer the option for the patron to select another method (e.g. e- mail) to ask their question. The operator providing the reference service should also have options for managing the queue, such as forwarding the waiting patron to another librarian, or suggesting that they ask their question via e- mail or another method. c. Transcripts: Describe the software s capability to capture logs or transcripts of reference sessions, including the ability to send those transcripts to the patron or another party. Describe where the transcripts are saved, and who has access to those files. If the option to save or discard a transcript is made by the patron, describe that process. d. Simultaneous Staffing:

3 This software will be used in two ways: by individual libraries to offer local live reference assistance specifically to their patrons, and in a statewide, collaborative service where the librarian and the patron may be from completely different library systems. In either of these environments, the software should provide the option for multiple librarians to staff the service at the same time. A library might also decide to staff both sides of the service at the same time. Describe how the software may be configured to offer these two complementary, but separate, services in a seamless environment. e. Seamless Transitioning: Describe the capability of the software to seamlessly transition from live chat to e- mail reference, so that staff can have the option to route live questions to an asynchronous format for answering at a later time. The ability to interface with other virtual reference service products, including national level services, is also desirable. Staff should have the option to forward a live question to another librarian, within or outside the service. f. Scripted Responses: Describe the ability to create canned or scripted responses to patron inquiries, either as part of the general communication (welcome, introduction, goodbye, etc.) or as an answer to a specific question. g. Knowledge Base: A knowledge base will be an essential support mechanism for this service. Describe any knowledge base which is available as part of the software package. Indicate whether it is included with the quoted price, or is available at an additional price. Describe the extent to which the knowledge base may be used for both local, library- specific information, and general information that will be of interest statewide. Indicate whether knowledge base may be made accessible to patrons, or to staff only. Describe the method by which the database can be queried. Indicate whether automatic queries may be written in order to generate responses that could then be integrated into Web FAQ pages, either locally or at the statewide level. h. File Sharing: File sharing feature allows staff to send screen shots of content that cannot be co- browsed with the patron. This might include computer files (documents, slide shows, spreadsheets, etc.) created in- house and not available on the Web, or any databases that cannot be co- browsed. Describe how the software allows for such file sharing on the part of the patron or staff. i. Plug- in or Download: If a plug- in or download is required on the part of the patron in order to use any portion of the service, vendor should describe that process in full. Any installation on the patron s computer, no matter how small or unobtrusive, is considered a download. Downloads are strongly discouraged, but are acceptable if necessary in order to access full functionality, but those which require negligible effort on the part of the patron are preferred. j. Accessibility: Describe how the software manages incoming chat, and texting queries.

4 Describe how the software may be configured to make it accessible to patrons with disabilities. Also describe how the software may be configured to make it more accessible in a multi- lingual environment. In both cases, if extensive customization beyond the out- of- box interface is required to make the software accessible to these patron groups, that process may be described in the Customizability section of this response. k. Other Functionality: Describe any other features, options, or services not addressed elsewhere in this document. Examples include streaming video and voice- over IP, but the vendor may describe any additional functionality here. 3. Scope This collaborative reference service consists of many libraries, of differing size and type, working together. Each participating library will have unlimited access to its own individual institutional account on the system. In addition, other shared accounts will be used to provide the collaborative, statewide portion of this service. Test accounts will also be necessary for TBLC. Vendor should describe and demonstrate their experience in providing software and support in an environment as outlined herein. 4. Technical Support Speed, reliability and customer service are of utmost importance in this type of application. If software is hosted or installed remotely, vendor should supply evidence of product response time and system availability. Vendor should provide a copy of their standard Service Level agreement, guaranteeing level of system availability, if they have such a document. Vendor should also indicate any platforms that are not supported (i.e. PC vs. Mac users). Platforms should be considered from the point of view of both the staff providing the reference service, and the patron using that service. Indicate any known issues with accessing this software using various Web browsers and versions of those browsers. 5. Training Vendor should provide details of any in- person training offered. Vendor should describe online training, including tutorials (live and canned) and demo sites. Indicate how much training is included with the quoted package price, and what is available at an extra cost. 6. Installation Vendor should supply specifications for both local and remote (hosted) installation of software, if available. 7. Customizability

5 Vendor should describe the extent to which the software may be customized, in both the local and remote (hosted) installations. Describe any additional formats or interfaces that are available, such as multi- lingual or ADA compliant versions. Also, service should be capable of being integrated into a customized, database- driven Virtual Reference website, as well as into the Web pages for local libraries participating in this service. While such pages would not be directly created or maintained by the software vendor, the software should be set up to facilitate such customized, database- driven websites. Vendor should describe how their software would work in such an environment. 8. Statistics Vendor should provide detailed description of the statistics that are generated, gathered, and compiled by the software. Vendor should indicate to what extent the software may be modified to change the statistics gathered. Vendor should describe available statistics for both individual, institutional accounts and global, shared accounts. Describe the method by which statistics are extracted from the program, including any specialized statistics interface. Describe any reports generated by the software. 9. Standards Vendor should describe their compliance with current standards, including statistical standards. Plans to comply with future standards currently under consideration should also be addressed. 10. Price Vendor should provide pricing for both local and remote (hosted) installation of the software. Vendor should provide pricing based on 130 participating libraries, plus two collaboatively staffed locations. Services should have the option to be staffed by multiple operators at the same time. Prices quoted should be valid through at least December, The current timeline for implementation of this service is: November 2014: January - February 2014: March 2014: April 2014: Software selected and contract signed Software available to libraries for training Pilot version of service goes live (5 10 libraries) Service is live for all libraries RATING CRITERIA: (1) General Information 10 points (2) Functionality 60

6 (3) Scope 10 (4) Technical Support 10 (5) Training 10 (6) Installation 10 (7) Customizability 10 (8) Statistics 10 (9) Standards 10 (10) Price 10 TOTAL POSSIBLE POINTS: 150 points

7 Vendor Response Form Vendor should complete this form and attach it to the front of the full proposal response. A checkmark or other written response is required for each statement below. This form will serve as a cover sheet and quick reference to the full vendor response. Each of the specification categories should be addressed in detail in that full response, and further explanation of responses on this form may also take place there. Name of Company: Name of Software Package: Name of Person Completing Form: Contact Information: Functionality Yes No Notification of patron log in Customization of patron log in Queue waiting or multiple queues Ability to push web pages Ability to capture transcripts Simultaneous local and global staff presence Seamless transition from chat to e- mail Scripted responses Knowledge base File sharing Plug- in or download required Accessible for patrons with disabilities Multi- lingual interface Technical Support Yes No 24 hour technical support available Training Yes No In- person training available Online training available Installation Yes No Local installation of software available Remote installation (hosting) available Statistics Yes No Individual and global level statistics available Total Proposed Price: $

8 Timeline for Software Acquisition Date Task 9/22 Announcement posted on TBLC website 9/22 RFP sent (electronically) to selected vendors 10/20 RFP responses due to TBLC and responses opened at 5:00 pm Eastern Time 11/10 Advisory Committee meeting: preferred vendor and software identified 11/21 Purchase approved by TBLC Board of Directors

9 Contact information for questions and for submission of proposals: Vickie Frost Tampa Bay Library Consortium 1202 Tech Blvd., Suite 202 Tampa, FL (813)

Tampa Bay Library Consortium Plan of Service - 2015 2016

Tampa Bay Library Consortium Plan of Service - 2015 2016 Tampa Bay Library Consortium Plan of Service - 2015 2016 - Helping libraries innovate and transform Floridians lives Planning Context This Annual Plan of Service for TBLC s 2015-16 fiscal year is based

More information

Addendum #1 BID NO.: ITN 2013-44

Addendum #1 BID NO.: ITN 2013-44 FLORIDA DEPARTMENT OF EDUCATION BUREAU OF CONTRACTS, GRANTS AND PROCUREMENT MANAGEMENT SERVICES 325 West Gaines Street 332 Turlington Building Tallahassee, Florida 32399-0400 Addendum #1 BID NO.: ITN 2013-44

More information

For Sales of Neopost Brand equipment off the Neopost USA contract, please use your county to find the Authorized dealer near you.

For Sales of Neopost Brand equipment off the Neopost USA contract, please use your county to find the Authorized dealer near you. For Sales of Neopost Brand equipment off the Neopost USA contract, please use your county to find the Authorized dealer near you. Alachua Lee Baker Bay Bradford Brevard Broward Calhoun 8369 NW 12 th Street

More information

Supreme Court of Florida

Supreme Court of Florida Supreme Court of Florida No. AOSC13-48 IN RE: ELECTRONIC FILING OF CRIMINAL CASES IN THE TRIAL COURTS OF FLORIDA VIA THE FLORIDA COURTS E-FILING PORTAL ADMINISTRATIVE ORDER The Florida Supreme Court's

More information

Florida Tax Credit. Scholarship Program. February 2015 Quarterly Report. Florida Department of Education Office of K-12 School Choice

Florida Tax Credit. Scholarship Program. February 2015 Quarterly Report. Florida Department of Education Office of K-12 School Choice Florida Tax Credit Scholarship Program February 2015 Quarterly Report The Florida Tax Credit (FTC) Scholarship Program was established in 2001 to encourage private, voluntary contributions from corporate

More information

How Medicaid Is Changing in Florida for Those Needing Nursing Home, Assisted Living Facility, and At-Home Care

How Medicaid Is Changing in Florida for Those Needing Nursing Home, Assisted Living Facility, and At-Home Care Q &A for Advocates: How Medicaid Is Changing in Florida for Those Needing Nursing Home, Assisted Living Facility, and At-Home Care What Is Managed Care? In traditional Medicaid, a consumer can seek care

More information

Help for Members Finding a New 2015 Health Plan

Help for Members Finding a New 2015 Health Plan Help for Members Finding a New 2015 Health Plan Need help picking a new 2015 health plan? Here are the 10 most popular Florida Blue plans that members just like you are picking: BlueSelect Everyday 443

More information

POVERTY IN FLORIDA. POVERTY IN FLORIDA 1990 2000 1990 2000 Change. 2000 Census Reports. Florida Legislature. Office of Economic & Demographic Research

POVERTY IN FLORIDA. POVERTY IN FLORIDA 1990 2000 1990 2000 Change. 2000 Census Reports. Florida Legislature. Office of Economic & Demographic Research 2000 Census Reports Florida Legislature Office of Economic & Demographic Research POVERTY IN FLORIDA October 2002 The overall poverty rate for persons in Florida as measured in the 2000 Census was 12.5

More information

REQUEST FOR INFORMATION RFI No.: 15-0015 FOR CONTRACTOR REPAIR MANAGEMENT PROGRAM

REQUEST FOR INFORMATION RFI No.: 15-0015 FOR CONTRACTOR REPAIR MANAGEMENT PROGRAM REQUEST FOR INFORMATION RFI No.: 15-0015 FOR CONTRACTOR REPAIR MANAGEMENT PROGRAM This is a Request for Information (RFI) issued by Citizens Property Insurance Corporation ( Citizens ). Citizens is seeking

More information

Marketing and Information Department 390 North Orange Ave., Suite 1300 Orlando, FL 32801 407/316-4500 Fax: 407/316-4599 PARTNER INFORMATION

Marketing and Information Department 390 North Orange Ave., Suite 1300 Orlando, FL 32801 407/316-4500 Fax: 407/316-4599 PARTNER INFORMATION Marketing and Information Department 390 North Orange Ave., Suite 1300 Orlando, FL 32801 407/316-4500 Fax: 407/316-4599 PARTNER INFORMATION Small Business Administration 7A Loan Guarantee Program How It

More information

Florida s High School Cohort Graduation Rate

Florida s High School Cohort Graduation Rate Florida s Graduation Rate Florida s High School Cohort Graduation Rate 2014-15* Florida s high school graduation rate increased by 1.8 percentage points over the last year and has increased significantly

More information

Florida s Centers of Independent Living

Florida s Centers of Independent Living Florida s Centers of Independent Living History The movement toward independent living began in 1962, when Ed Roberts started an independent living program for persons with disabilities on a US college

More information

Florida PTA State Office

Florida PTA State Office Florida PTA State Office 2014 1747 Orlando Central Parkway Orlando, Florida 32809 Phone: 800-373-5782 or 407-855-7604 FAX: 407-240-9577 E-Mail: info@floridapta.org Web Site: www.floridapta.org www.floridapta.org

More information

Florida Cooperative Extension Service s Customer Satisfaction Survey Protocol. Glenn D. Israel 1

Florida Cooperative Extension Service s Customer Satisfaction Survey Protocol. Glenn D. Israel 1 Florida Cooperative Extension Service s Customer Satisfaction Survey Protocol Glenn D. Israel 1 In 1997, thirteen or fourteen counties were randomly selected for the annual customer satisfaction survey

More information

Medicare Plans. Plan Options

Medicare Plans. Plan Options Medicare Plans 2015 Medicare Plans IMPORTANT: Your current Medicare Plan will no longer be available after December 31, 2014 and you will need to make a Medicare Plan selection for the 2015 plan year.

More information

Request for Proposal Phone System Replacement (RFP 13 04) For South Carolina Legal Services' and Intake Office 2109 Bull Street Columbia, SC 29201

Request for Proposal Phone System Replacement (RFP 13 04) For South Carolina Legal Services' and Intake Office 2109 Bull Street Columbia, SC 29201 Request for Proposal Phone System Replacement (RFP 13 04) For South Carolina Legal Services' and Intake Office 2109 Bull Street Columbia, SC 29201 Proposal Due Date: May 3, 2013; 5:00 p.m. EST 1. Summary

More information

HAZARD INSURANCE PROTECTION Praetorian Insurance Company FCP 12-07860 (Property Collateral Protection)

HAZARD INSURANCE PROTECTION Praetorian Insurance Company FCP 12-07860 (Property Collateral Protection) HAZARD INSURANCE PROTECTION Praetorian Insurance Company FCP 12-07860 (Property Collateral Protection) Nicholas H. Pastor Senior Vice President and Chief Actuary QBE North America John A. Dickson Vice

More information

Developmental Screening and School Readiness in Florida We Thought You d Never ASQ: How Our State Streamlined Screening for Children Birth to Five

Developmental Screening and School Readiness in Florida We Thought You d Never ASQ: How Our State Streamlined Screening for Children Birth to Five Developmental Screening and School Readiness in Florida We Thought You d Never ASQ: How Our State Streamlined Screening for Children Birth to Five Kimberly Allen, M.Ed. Noelle Bee, M.S. Michelle Craig,

More information

30.8% Florida Information Technology Industry Labor Market Industry Profile

30.8% Florida Information Technology Industry Labor Market Industry Profile 30.8% Florida Information Technology Industry Labor Market Industry Profile Labor Market Information Source: Florida Agency for Workforce Innovation, Labor Market Statistics Center Prepared May 2007 Florida

More information

Mortgage Delinquency and Foreclosure Trends Florida

Mortgage Delinquency and Foreclosure Trends Florida Mortgage Delinquency and Foreclosure Trends Florida Fourth Quarter 2011 This report for Florida is part of the Mortgage Delinquency and Foreclosure Trends series, released quarterly, which provides information

More information

Florida Health Care Industry Labor Market Industry Profile. wi aagency for Workforce Innovation 30.8%

Florida Health Care Industry Labor Market Industry Profile. wi aagency for Workforce Innovation 30.8% Florida Health Care Industry Labor Market Industry Profile wi aagency for Workforce Innovation Labor Market Information 30.8% Source: Florida Agency for Workforce Innovation, Labor Market Statistics Center

More information

Table of Contents. Florida Population Atlas 1

Table of Contents. Florida Population Atlas 1 Florida Population Atlas 1 Table of Contents About the Florida Population Atlas... 2 Explanation of Florida Population Characteristics and Trends..2-5 Figures & Maps... 6-30 Florida Population Characteristics

More information

Workforce Innovation and Opportunity Act

Workforce Innovation and Opportunity Act Workforce Innovation and Opportunity Act Workforce Policy & Investment Board Policy Direction Establishes state policy that Regional Workforce Boards (RWB) must follow in the delivery of workforce services

More information

Choosing a Managed Care Plan for Medicaid Long-Term Care

Choosing a Managed Care Plan for Medicaid Long-Term Care A Guide for Florida Advocates Choosing a Managed Care Plan for Medicaid Long-Term Care How Is Florida Medicaid Changing its Long-Term Care Services? From August 2013 through March 2014, the Florida Medicaid

More information

Florida. Information Technology Industry. Source: Florida Agency for Workforce Innovation, Bureau of Labor Market Statistics Center

Florida. Information Technology Industry. Source: Florida Agency for Workforce Innovation, Bureau of Labor Market Statistics Center L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Information Technology Industry Source: Florida Agency for Workforce Innovation, Bureau of Labor Market Statistics Center Florida Information

More information

Florida County Detention Facilities Average Inmate Population February 2012

Florida County Detention Facilities Average Inmate Population February 2012 Florida County Detention Facilities Average Inmate Population February 2012 Kenneth S. Tucker Secretary Prepared by: Florida Department of Corrections Bureau of Research and Data Analysis 501 Calhoun Street

More information

Florida County Detention Facilities Average Inmate Population January 2012

Florida County Detention Facilities Average Inmate Population January 2012 Florida County Detention Facilities Average Inmate Population January 2012 Kenneth S. Tucker Secretary Prepared by: Florida Department of Corrections Bureau of Research and Data Analysis 501 Calhoun Street

More information

HURRICANE FRANCES BRIEFING SHEET As of 4:00 p.m., September 2, 2004

HURRICANE FRANCES BRIEFING SHEET As of 4:00 p.m., September 2, 2004 Jeb Bush Governor THE STATE OF FLORIDA State Emergency Response Team www.floridadisaster.org Craig Fugate State Coordinating Officer FOR IMMEDIATE RELEASE-REVISED CONTACT: Public Information-ESF14 September

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions General What does FocusVision do? FocusVision transmits live video and audio of focus groups that are taking place all over the world, eliminating the need to travel. These focus

More information

Single Sign On. District IT Staff SSO Admins Providing Access to PMRN through SSO. www.fldoe.org

Single Sign On. District IT Staff SSO Admins Providing Access to PMRN through SSO. www.fldoe.org Single Sign On For: Re: District IT Staff SSO Admins Providing Access to PMRN through SSO PMRN Access through SSO Users must have a state ID populated in their SSO account (provided in the identity file

More information

Florida Legislative Committee on Intergovernmental Relations

Florida Legislative Committee on Intergovernmental Relations 1 or 2 Percent Tax - s. 125.0104(3)(c), F.S. Alachua Imposed Levy 2% Jun. 1, 1987 - Baker Imposed Levy 2% May 1, 2000 - Bay (select zip codes only) Imposed Levy 2% Mar. 1, 1986 - Bradford Imposed Levy

More information

Welcome to Log on to Learn

Welcome to Log on to Learn Welcome to Log on to Learn You ve just begun membership of the premier web based software training service. You will now enjoy access to everything that Log on to Learn has to offer. This short guide will

More information

Florida. Information Technology Industry. 2015 Edition. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics

Florida. Information Technology Industry. 2015 Edition. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Information Technology Industry 2015 Edition Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics Florida Information

More information

Florida. Aviation & Aerospace Industry. 2015 Edition. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics

Florida. Aviation & Aerospace Industry. 2015 Edition. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Aviation & Aerospace Industry 2015 Edition Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics Florida Aviation

More information

How Florida Counties Compare

How Florida Counties Compare How Florida Counties Compare October 2011 About Florida TaxWatch Florida TaxWatch is a statewide, non-profit, non-partisan taxpayer research institute and government watchdog that over its 32-year history

More information

Florida. Logistics & Distribution Industry. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics

Florida. Logistics & Distribution Industry. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Logistics & Distribution Industry Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics Florida Logistics and

More information

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF FORESTRY FLORIDA WILDFIRE AIR OPERATIONS PLAN

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF FORESTRY FLORIDA WILDFIRE AIR OPERATIONS PLAN FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF FORESTRY FLORIDA WILDFIRE AIR OPERATIONS PLAN CONTENTS: Purpose Tactical Operations State-wide Suppression Priorities for Aircraft Temporary

More information

2014 ANNUAL REPORT FLORIDA S DOMESTIC MARIJUANA ERADICATION PROGRAM

2014 ANNUAL REPORT FLORIDA S DOMESTIC MARIJUANA ERADICATION PROGRAM 2014 ANNUAL REPORT FLORIDA S DOMESTIC MARIJUANA ERADICATION PROGRAM A partnership coordinated by the Drug Enforcement Administration (DEA), and the Florida Department of Agriculture and Consumer Services

More information

FLORIDA DEPARTMENT OF EDUCATION

FLORIDA DEPARTMENT OF EDUCATION FLORIDA DEPARTMENT OF EDUCATION STATE BOARD OF EDUCATION F. PHILIP HANDY, Chairman John L. Winn Commissioner of Education T. WILLARD FAIR, Vice Chairman Members DONNA G. CALLAWAY JULIA L. JOHNSON ROBERTO

More information

Future Leaders Scholarship Program Recommendation Form SCHOOL INFORMATION EDUCATOR INFORMATION

Future Leaders Scholarship Program Recommendation Form SCHOOL INFORMATION EDUCATOR INFORMATION Recommendation Form APPLICANT NAME: DIRECTIONS: Please complete this form and attach it to your letter of recommendation. Your letter should be printed on official school letterhead and address your involvement

More information

The CITY OF OLIVETTE web site was originally designed and produced in in the late 1990 s and updated in 2011.

The CITY OF OLIVETTE web site was originally designed and produced in in the late 1990 s and updated in 2011. REQUEST FOR PROPOSAL WEB SITE DESIGN, DEVELOPMENT & HOSTING April 1, 2015 1. SUMMARY The CITY OF OLIVETTE, MISSOURI is accepting proposals to design, develop, and host the City s web site (www.olivettemo.com).

More information

CAPITAL PROJECTS PLAN for 2015-16 FISCAL YEAR Based upon Chapter 2015-232, Laws of Florida

CAPITAL PROJECTS PLAN for 2015-16 FISCAL YEAR Based upon Chapter 2015-232, Laws of Florida State University System (SUS) Specific Appropriation 18 Maintenance, Repair, Renovation and Remodeling University of Florida 14,072,792 Florida State University 4,902,384 Florida Agricultural and Mechanical

More information

Answers to Client questions about Online Services and Statement delivery.

Answers to Client questions about Online Services and Statement delivery. Answers to Client questions about Online Services and Statement delivery. Online Statements Why is American Express moving from paper to Online Statements for its Corporate Cardmembers? American Express

More information

Attachment B Request for Proposal

Attachment B Request for Proposal Attachment B Request for Proposal TALENT ACQUISITION & ONBOARDING SYSTEMS SCOPE OF SERVICES INTRODUCTION Oakland County Michigan is a large county government employer with over 4,000 full and part-time

More information

Domestic Security Funding

Domestic Security Funding Domestic Security Funding Karen Richardson Owen Roach Michael Day Nikki Hines Chanda Brown Carolyn Washington Vacant Larry White Andrea Becraft Owen Roach State Agencies Region 1 Region 2 Region 3 Region

More information

Angel Learning Management System Introductory Tutorial for Students

Angel Learning Management System Introductory Tutorial for Students Angel Learning Management System Introductory Tutorial for Students Welcome! Angel is the Learning Management System that you ll be using to access your classes. You ll use it to view lessons, submit assignments,

More information

REQUEST FOR PROPOSAL (RFP) CELLULAR PHONE SERVICE

REQUEST FOR PROPOSAL (RFP) CELLULAR PHONE SERVICE REQUEST FOR PROPOSAL (RFP) CELLULAR PHONE SERVICE NORTHFIELD TOWNSHIP AREA LIBRARY 125 BARKER ROAD WHITMORE LAKE, MI 48189 DATE 9/9/14 RFP Description 3 s Proposal Due Date October 11, 2014 1 paper and

More information

FLORIDA WORKFORCE INNOVATION AND OPPORTUNITY ACT ASSET MAP

FLORIDA WORKFORCE INNOVATION AND OPPORTUNITY ACT ASSET MAP FLORIDA WORKFORCE INNOVATION AND OPPORTUNITY ACT ASSET MAP Local Delivery and Administrative Structure Prepared For: CareerSource Florida Michelle Dennard Vice President of Policy 1580 Waldo Palmer Lane,

More information

Florida Paralegal Salary Survey

Florida Paralegal Salary Survey Florida Paralegal Salary Survey Florida Alliance of Paralegal Associations, Inc. P.O. Box 31-75 Miami, Florida 3331-75 www.fapainc.org The Voice of The Florida Paralegal November 1, 1 Dear Florida Paralegal:

More information

Special Data Products. The Fund SPECIAL DATA PRODUCTS

Special Data Products. The Fund SPECIAL DATA PRODUCTS Special Data Products The Fund SPECIAL DATA PRODUCTS SPECIAL DATA PRODUCTS FROM THE FUND ARE A GREAT WAY TO HELP YOU BETTER SERVE CUSTOMERS, MEET YOUR DATA NEEDS, AND DEVELOP NEW CLIENTS. The Fund is by

More information

Introduction to the Florida Standards Consortium for the Development and Delivery of Professional Development on Tools to Support the Standards

Introduction to the Florida Standards Consortium for the Development and Delivery of Professional Development on Tools to Support the Standards Introduction to the Florida Standards Consortium for the and Delivery of on Tools to Support the Standards Introduction Through the Federal Race to the Top Grant, the Florida Department of Education has

More information

Table of Contents. Why Are Changes Being Made to Florida s Medicaid Program?... 3. What Is Managed Care?... 3

Table of Contents. Why Are Changes Being Made to Florida s Medicaid Program?... 3. What Is Managed Care?... 3 Table of Contents Why Are Changes Being Made to Florida s Medicaid Program?... 3 What Is Managed Care?... 3 When Will These Changes to Florida Medicaid Occur?... 3 What Is the Goal of the Florida Managed

More information

Business Expansion Through Exporting. Cape Coral International Trade Summit June 7, 2011

Business Expansion Through Exporting. Cape Coral International Trade Summit June 7, 2011 Business Expansion Through Exporting Cape Coral International Trade Summit June 7, 2011 2 Exporting Myths Only large multi-national companies can succeed in exporting A company needs a product in order

More information

FLORIDA ADOPTION RECRUITERS

FLORIDA ADOPTION RECRUITERS FLORIDA ADOPTION RECRUITERS CIRCUIT 01 Escambia/Okaloosa/Walton/Santa Rosa Counties Families First Network 1221 West Lake View Ave Building F Pensacola, Fl 32506 Date verified: 9/5/13 by hw PRIDE (Parent

More information

Library Services and Technology Act Fiscal Year 2012 Funded Projects

Library Services and Technology Act Fiscal Year 2012 Funded Projects Library Services and Technology Act Fiscal Year 2012 Funded Projects Library Projects Organization: Broward County Libraries Division Access Amount: $192,463 Population to Be Served: 26,000 CareerConnect:

More information

Florida Life Sciences Industry

Florida Life Sciences Industry L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Life Sciences Industry Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics Florida Life Sciences Industry Cluster

More information

Microsoft Windows SharePoint

Microsoft Windows SharePoint Microsoft Windows SharePoint SharePoint Basics Introduction What is Microsoft SharePoint? SharePoint is a tool to connect people and information. It provides a central site for sharing information with

More information

City of Crestview, Florida Website Design & Development

City of Crestview, Florida Website Design & Development No. 16-02 City of Crestview, Florida Website Design & Development City of Crestview 198 Wilson North Street Crestview, Florida 32536 Inquiries Inquiries about this should be directed to: Elizabeth Roy

More information

Preparing the content for your website

Preparing the content for your website By: Linda Walker Preparing the content for your website Practice Managers Resource & Networking Community http://www.billerswebsite.com a division of: K&L Media, LLC http://www.klmediallc.com Email: linda@billerswebsite.com

More information

PRESS!RELEASE! For!Immediate!Release! February!17,!2015!! Contact:!Floridians!for!Solar!Choice,!954E580E6370,!jennifer@flsolarchoice.org!

PRESS!RELEASE! For!Immediate!Release! February!17,!2015!! Contact:!Floridians!for!Solar!Choice,!954E580E6370,!jennifer@flsolarchoice.org! PRESSRELEASE ForImmediateRelease February17,2015 Contact:FloridiansforSolarChoice,954E580E6370,jennifer@flsolarchoice.org SolarBallotInitiativeSecures100,000PetitionSignaturesinFirstMonth Strong*Support*from*Residents*Across*the*State*Confirms**

More information

Quality Health Plans. for Individuals and Families

Quality Health Plans. for Individuals and Families Quality Health Plans for Individuals and Families It s All About You! AvMed Individual Health offers individual and family health coverage at prices you can afford. You can control the cost based on the

More information

SAGE Secure Browser Frequently Asked Questions

SAGE Secure Browser Frequently Asked Questions SAGE Secure Browser Frequently Asked Questions How often will there be auto-updates to the secure browser? Our goal is that the secure browser will continue to be updated once a year. However, updates

More information

An overview of Digital Reference Services

An overview of Digital Reference Services An overview of Digital Reference Services Anita Chandwani Librarian, Rajkumar Kewalramani Kanya Mahavidyalaya,Nagpur. e-mail- anja_janu@yahoo.co.in Abstract : Digital reference service is an emerging trend

More information

WellCare Health Plans, Inc. Florida Overview

WellCare Health Plans, Inc. Florida Overview WellCare Health Plans, Inc. Florida Overview December 3, 2015 WellCare Health Plans, Inc. Company Snapshot OUR PRESENCE Founded in 1985 in Tampa, Fla.: Serving 3.8 million members nationwide. 339,000 contracted

More information

Department of the Treasury Division of Purchase and Property QUICK REFERENCE GUIDE: SUBMIT A QUOTE SELLERS

Department of the Treasury Division of Purchase and Property QUICK REFERENCE GUIDE: SUBMIT A QUOTE SELLERS Department of the Treasury Division of Purchase and Property QUICK REFERENCE GUIDE: SUBMIT A QUOTE SELLERS Rev. Dec 24, 2015 12:42 PM Table of Contents 1. Purpose... 3 2. Summary Instructions... 3 2.1

More information

Lloyd s of London Dwelling Program

Lloyd s of London Dwelling Program Lloyd s of London Dwelling Program Effective 10/26/2015 I.B. GREEN & ASSOCIATES, INC. TOLL FREE: 877-IBGREEN SPECIALTY INSURANCE MARKETS 877-424-7336 P.O. BOX 492000 Leesburg, FL. 34749-2000 Phone (352)

More information

Fatherhood Programs (county by county list)

Fatherhood Programs (county by county list) Fatherhood Programs (county by county list) Alachua County 2100 NW 53rd Ave Gainesville, FL 32652 (352) 377 5690 Family Preservation 1731 NW 6th Street. Ste 1 Gainesville, FL 32609 (352) 213 6561 Baker

More information

User Starter Guide. Webtop Set up

User Starter Guide. Webtop Set up User Starter Guide Webtop Set up Welcome to Indian River Networks. This document will help you with your initial login and setting up your account. If you have further questions, please contact us at 1.800.352.1988

More information

Early Head Start (Serving Pregnant Women and Children Birth to Age 3)

Early Head Start (Serving Pregnant Women and Children Birth to Age 3) Alachua Baker Episcopal Children's Services Head Start/Early Head Start 8443 Baymeadows Rd. Suite 1 Jacksonville, Florida 32256 (904) 726-1500 Ext. 236 Bay Brevard Early Education and Care, Inc. Head Start/Early

More information

UCF Regional Extension Center. Request for Information Electronic Health Records Vendors

UCF Regional Extension Center. Request for Information Electronic Health Records Vendors UCF Regional Extension Center College of Medicine Request for Information Electronic Health Records Vendors Central Florida Health Information Technology Initiative (CFHITI) 10151 University Blvd., #281

More information

PowerStation Hosted Predictive Dialing

PowerStation Hosted Predictive Dialing PowerStation Hosted Predictive Dialing Chat with a Live Agent PowerStation HOSTED Predictive Dialing Software: PowerStation IP is a Hosted Predictive Dialing call center management tool used over the Internet.

More information

Request for Proposal. Contract Management Software

Request for Proposal. Contract Management Software Request for Proposal Contract Management Software Ogden City Information Technology Division RETURN TO: Ogden City Purchasing Agent 2549 Washington Blvd., Suite 510 Ogden, Utah 84401 Attn: Sandy Poll 1

More information

ilinc Communications Proposal for The State of Oregon

ilinc Communications Proposal for The State of Oregon ilinc Communications Proposal for The State of Oregon ilinc Communications, Inc. is the only top-tier provider focused solely on Web conferencing software and audio conferencing solutions. ilinc technology

More information

Guidelines for Implementing and Maintaining Virtual Reference Services

Guidelines for Implementing and Maintaining Virtual Reference Services Guidelines for Implementing and Maintaining Virtual Reference Services Originally prepared by the MARS Digital Reference Guidelines Ad Hoc Committee Reference and User Services Association (RUSA), 2004

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

ESSO WEEKLY MEMO. June 5, 2014 In this Issue

ESSO WEEKLY MEMO. June 5, 2014 In this Issue ESSO WEEKLY MEMO June 5, 2014 In this Issue MEDICAID UPDATES 1. Medicaid Alerts and Questions 2. REMINDER - How to submit an MMA Complaint 3. June ICD-10 Newsletter Available 4. Statewide Medicaid Managed

More information

Financial Management TRANSACTION CONTROL AND APPROVAL

Financial Management TRANSACTION CONTROL AND APPROVAL Financial Management In today s complex, global, and regulated environment, organizations face numerous challenges in trying to meet deadlines, comply with local regulations and multiple reporting requirements,

More information

Christine A. Bono, MA Program Associate. Elizabeth Shenkman, PhD Principal Investigator. June 2001 Tallahassee, Florida

Christine A. Bono, MA Program Associate. Elizabeth Shenkman, PhD Principal Investigator. June 2001 Tallahassee, Florida THE ACTUAL VERSUS EXPECTED HEALTH CARE USE AMONG HEALTHY KIDS ENROLLEES A REPORT PREPARED FOR THE HEALTHY KIDS BOARD OF DIRECTORS Christine A. Bono, MA Program Associate Elizabeth Shenkman, PhD Principal

More information

Kirchmeyer & Associates, Inc. Online Appraisal Order Guide

Kirchmeyer & Associates, Inc. Online Appraisal Order Guide Kirchmeyer & Associates, Inc. Online Appraisal Order Guide Welcome to Kirchmeyer & Associates We would like to take this moment to thank you for being a part of the Kirchmeyer Network. Our mission is to

More information

(321) 633-2123. Alachua County Sheriff s Office 2621 SE Hawthorne Road Gainesville, FL 32641. Main Line (352) 367-4000

(321) 633-2123. Alachua County Sheriff s Office 2621 SE Hawthorne Road Gainesville, FL 32641. Main Line (352) 367-4000 Alachua County Sheriff s Office 2621 SE Hawthorne Road Gainesville, FL 32641 Baker County Sheriff s Office 3309 E. Macclenny Macclenny, FL 32063 Bay County Sheriff s Office 3421 Hwy 77 Panama City, FL

More information

Unified Communications. Increased productivity through communications convergence

Unified Communications. Increased productivity through communications convergence Unified Communications Increased productivity through communications convergence Current Infrastructure 10,000 Telephones Over 370 locations 80 Separate Phone Systems Over $3 Million in annual AT&T cost

More information

Desktop Management for the Small Enterprise

Desktop Management for the Small Enterprise Desktop Management for the Small Enterprise There are three key factors why desktop management for your small enterprise doesn't have to cost a fortune: time, money, and manpower. If you have less than

More information

TaxSlayer Frequently Asked Questions (FAQs)

TaxSlayer Frequently Asked Questions (FAQs) TaxSlayer Frequently Asked Questions (FAQs) Background: The VITA/TCE software contract has been awarded to TaxSlayer, LLC. TaxSlayer will be the new software provider for the VITA/TCE Programs beginning

More information

Apollo ACC PCI Registry Export Basics

Apollo ACC PCI Registry Export Basics Training Apollo ACC PCI Registry Export Basics Barbara O Brien Product Education Trainer Registry Export Assistance Clinical Content Contact the Registry Software Questions LUMEDX Support 1.800.966.0669

More information

ERMS: To Buy or not to Buy? Michael Hooper Electronic Resources Librarian Austin Peay State University

ERMS: To Buy or not to Buy? Michael Hooper Electronic Resources Librarian Austin Peay State University ERMS: To Buy or not to Buy? by Michael Hooper Electronic Resources Librarian Austin Peay State University Presented as part of the program "Managing Electronic Resources-Vendor & In-House Electronic Resource

More information

THE REAL ESTATE ACQUISITION PROCESS

THE REAL ESTATE ACQUISITION PROCESS FLORIDA DEPARTMENT OF TRANSPORTATION THE REAL ESTATE ACQUISITION PROCESS STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION Effective October 1, 2007 622-175 THE REAL ESTATE ACQUISITION PROCESS Published by

More information

Ask Here PA. Training and Service Manual August 2011-1 -

Ask Here PA. Training and Service Manual August 2011-1 - Ask Here PA Training and Service Manual August 2011-1 - Table of Contents Workshop Agenda. Page 3 Information for New Staff... Page 4 System Requirements.. Page 4 Log On (Start your Chat Shift) Page 5

More information

MY HELPDESK - END-USER CONSOLE...

MY HELPDESK - END-USER CONSOLE... Helpdesk User Guide Page 1 Helpdesk User Guide Table of Contents 1 INTRODUCTION... 3 1.1. OBJECTIVES... 3 1.2. END-USER CONSOLE... 3 1.3. SUMMARY OF RESPONSIBILITY... 3 1.4. HELPDESK INCIDENT LIFE CYCLE...

More information

Overview. Logging in: Table of Contents. adminstrator webportal myphone.rcn.com/hostedvoice/bg

Overview. Logging in: Table of Contents. adminstrator webportal myphone.rcn.com/hostedvoice/bg Guide 3 Overview Logging in: Table of Contents One of the exciting benefits of RCN Hosted Voice is the ability to set-up and control your communications according to your business specific needs. You can

More information

Welcome to ScopServ. ScopTEL ACD Module

Welcome to ScopServ. ScopTEL ACD Module Welcome to ScopServ ScopTEL ACD Module Table of contents 1. Introduction... 2 2. ACD manager... 3 2.1. Queues... 3 2.1.1. General parameters... 3 2.1.2. Managing notifications (queue)... 3 2.1.3. Managing

More information

www.apps-masters.com Customize the data collected from users when submitting a ticket to help get straight to the issue.

www.apps-masters.com Customize the data collected from users when submitting a ticket to help get straight to the issue. Custom Fields Customize the data collected from users when submitting a ticket to help get straight to the issue. You can create custom lists of data to add to each ticket or specific help topics for clients

More information

LiveTalk Call Center solution

LiveTalk Call Center solution LiveTalk Call Center solution I. Introduction LiveTalk enables real-time interaction between callers and a pool of technical and customer support or sales agents via a completely web based interface. With

More information

Product Data Sheet. www.intellectme.com www.it-corner.net

Product Data Sheet. www.intellectme.com www.it-corner.net www.intellectme.com www.it-corner.net help desk logos are registered trademarks of Automate your help desk and asset management and improve your business efficiency - Reduce expenditure on HW and SW by

More information

Cigna Health and Life Insurance Company (Cigna) Florida Individual and Family Plan Enrollment Application / Change Form

Cigna Health and Life Insurance Company (Cigna) Florida Individual and Family Plan Enrollment Application / Change Form Cigna Health and Life Insurance Company (Cigna) Florida Individual and Family Plan Enrollment Application / Change Form Our medical plans are only available in the following services areas/counties: Tampa:

More information

The Need for Housing for Homeless Persons

The Need for Housing for Homeless Persons The Need for Housing for Homeless Persons September 2001 Prepared for Florida Housing Finance Corporation 227 N. Bronough St., Suite 5000 Tallahassee, Florida 32301-1329 Prepared by Shimberg Center for

More information

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages...

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages... The Packages... Lite Low cost, entry level live chat software, available for small businesses with a single operator. This option allows unlimited chats, and offers a great range of button images and chat

More information

Department of Information Technology Budget Workshop. May 5, 2015

Department of Information Technology Budget Workshop. May 5, 2015 Department of Information Technology Budget Workshop May 5, 2015 Purpose To provide the BCC with an overview of IT operations and the proposed FY 2016 Budget. Presentation Outline Overview of Department

More information

Residential Treatment Services for Children in the Dependency System Under Managed Care

Residential Treatment Services for Children in the Dependency System Under Managed Care Residential Treatment Services for Children in the Dependency System Under Managed Care Residential Mental Health Treatment in Florida (Ch. 39 & 394 F.S.) March 10, 2015 1 Presenter: Heather Allman, LCSW

More information

ADDENDUM/AMENDMENT NUMBER 2 (April 6, 2016) RIO RANCHO PUBLIC SCHOOLS RFP#2016-013-IT Purchase of Content Management and Mass Notification System

ADDENDUM/AMENDMENT NUMBER 2 (April 6, 2016) RIO RANCHO PUBLIC SCHOOLS RFP#2016-013-IT Purchase of Content Management and Mass Notification System ADDENDUM/AMENDMENT NUMBER 2 (April 6, 2016) RIO RANCHO PUBLIC SCHOOLS RFP#2016-013-IT Purchase of Content Management and Mass Notification System DEADLINE FOR RECEIPT OF PROPOSALS IS AS FOLLOWS: DUE DATE:

More information