Alternatives to Conflict

Transcription

1 Alternatives to Conflict What are the alternatives? Is there a need for cultural change in the workplace?

2 *Section One Who are we?

3 Who are we? Up to date Our aim is to improve organisations and working life through better employment relations Confidential Independent Practical Impartial

4 Who are we? Prevent or resolve disputes between employers and their workforce Role of Settle complaints about employee rights Provide information advice and training Encourage people to work together more effectively

5 Area of expertise Conciliation Collective conciliation helps parties in dispute to reach or make progress towards agreed settlements which they all find acceptable Individual conciliation helps settle complaints about employee rights. Nearly all complaints to Employment Tribunals come to Acas Pre-claim conciliation helps settle complaints about employee rights before the point at which a claim is made to an employment tribunal

6 Collective conciliation We help parties in dispute to reach or make progress towards agreed settlements which they all find acceptable 1,054 requests for collective conciliation in 2010/11 91% success rate in resolving collective disputes

7 Individual conciliation settle complaints about employees rights nearly all complaints to employment nearly all complaints to employment tribunals come to Acas

8 Arbitration A voluntary means of settling disputes by inviting one or more impartial persons, within agreed terms of reference, to make an award which the disputing parties undertake in advance to accept Service provided on behalf of Acas by Arbitrators from the Acas panel. Free at point of delivery.

9 Individual conciliation Benefits of individual conciliation and pre-claim conciliation voluntary agreement (and withdrawals) fewer tribunal hearings lower cost to the parties than tribunal not in public domain less stressful

10 Individual conciliation 74,620 net cases received from employment tribunals for conciliation during 2010/11 78% of potential hearing days saved

11 Individual conciliation Most common jurisdictions 2010/11 Base: 166,792 net jurisdictions

12 Pre-claim conciliation (PCC) Advantages of PCC PCC is a free, impartial early resolution service that can give you the opportunity to resolve disputes before things go too far saves time, money and stress offers the prospect of a quick voluntary solution the employer and employee agree the outcomes helps avoid permanent breakdown of employer and employee relationships Acas is completely impartial, non-judgemental and independent the service is completely free

13 Pre-claim conciliation (PCC) 2010/11 74% avoidance rate of going to employment tribunals Volume of potential claims referred for PCC increased by more than 80% during 2010/11 83% overall satisfaction rate with PCC service

14 Mediation trained mediators skills in management advise on a range of approaches help you develop a workplace mediation scheme train and assess your mediators

15 Mediation 90% success rate for Acas mediation in individual employment and workplace disputes 99% of participants on Acas Certificate in Internal Workplace Mediation course reported that the course met the intended objectives

16 Training solutions in-depth sessions on employment issues key point sessions for small businesses flexible and adaptable individual workplaces chargeable fee workplace projects hands on practical sessions

17 Area of expertise mediation helpline quick accurate up to date advice expert customer training service team conciliation website up to date advice & guidance full A-Z employment law purchase publications best sellers workplace e-learning functionality scheme

18 Publications New guidance on the change the Equality Act and the removal of the Default Retirement Age Acas Code of Practice on discipline and grievance continued to be the best seller during 2010/11 Move to electronic delivery of more of Acas publications via the website

19 How Acas can help Customer services team publications mediation training sessions workplace training helpline

20 Acas contact information Acas helpline * Acas website Business link businesslink.gov.uk/employingpeople Directgov Direct.gov.uk