The Path to Behavioral Marketing

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1 The Path to Behavioral Marketing Taming the Complexity of Digital Marketing Tyler Altrup Strategy Solutions Consultant 23 September 2015 Copyright 2015, Oracle and/or its affiliates. All rights reserved.

2 Tyler Altrup, Marketing Strategist EMC Corporation Social Media Analytics Badgeville Gamification Solutions Consultant Oracle Marketing Cloud Strategy Solutions Consultant Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted

3 The Rise of Digital Darwinism Customers Evolve Faster Than Marketing CUSTOMER MARKETING 12% of the Fortune 500 from 1955 still remain there today. Sources: McKinsery and AEI Copyright 2015, Oracle and/or its affiliates. All rights reserved. 3

4 Pre-Determined Journeys Fail to Adapt Fast Enough Only 12% of marketers believe their marketing is real-time enough to drive adequate business results. -EConsultancy

5 What s slowing marketers down? Copyright 2015, Oracle and/or its affiliates. All rights reserved.

6 The Rift Between Digital and Offline Interactions Fractures View of Customer DESKTOP MOBILE APP 11% Marketers who have high confidence in the audience they re targeting. -Nielsen OFFLINE MOBILE WEB Copyright 2015, Oracle and/or its affiliates. All rights reserved. 6

7 The Division Between Anonymous and Known Marketing Data Prevents Relevance 85% Of CMOs say data spread channels prevents crosschannel consistency. - CMO Club Greg Jones, 30, Chicago Past Purchase: Jeans ANONYMOUS KNOWN Copyright 2015, Oracle and/or its affiliates. All rights reserved. 7

8 Companies Lack Centralized Hub to Orchestrate Customer Interactions and Content Across Lifecycle Marketing Agency WEB 93% SOCIAL MOBILE CREATIVE Of marketers have silo d teams and technologies by channels -econsultancy CONTENT SEARCH MEDIA Copyright , Oracle and/or and/or its affiliates. its affiliates. All rights All rights reserved. reserved.

9 Chaotic Ecosystem Overwhelms Marketing Strategy & Planning Total Marketing Tech Landscape size: 1,876 vendors across 43 categories - ChiefMarTec APPS DATA MEDIA Copyright 2015, Oracle and/or its affiliates. All rights reserved.

10 Vision for the Future of Behavioral Marketing Connect Online and Offline Interactions to One Customer Tie interactions to one customer across all devices and channels Bridge Anonymous and Known Marketing Connect all proprietary and 3 rd party data to increase relevance Adapt with Behavior- Based Orchestration Empower the customer to dictate their own path Copyright 2015, Oracle and/or its affiliates. All rights reserved. 10

11 Connect with Individual Customer Across Channels & Devices Desktop Mobile Web Identity Graph Purchase or CRM Data Mobile Apps Social Copyright 2015, Oracle and/or its its affiliates. All All rights rights reserved.

12 Connect Data: Bridge Known and Anonymous Marketing Data Transform owned and third-party data into actionable audience Offline Past Purchase Data Buying Propensity Lifetime Value Trade Shows Purchases & Transactions Web Commerce Sales CRM Marketing CRM Point-of-Sales Owned Digital Channels Website Engagement Marketing Social Data Mobile Apps/Web Third-Party Data Intent Geography Interest & Lifestyle Branded Demographic Copyright 2015, Oracle and/or its its affiliates. All All rights rights reserved.

13 Connect Data: Analyze Ideal Audience and Demonstrate Marketing s Value Across Channels Model your ideal audience and measure how their engagement drives conversions Audience Analytics Cross-Channel Insight Copyright 2015, Oracle and/or its affiliates. All rights reserved. 13

14 Create Engagement: Deliver Relevant Content Across Lifecycle Listen to your audience and engage them with relevant content across marketing channels Copyright Copyright 2015, Oracle 2015, and/or Oracle its and/or affiliates. its affiliates. All rights reserved. All rights reserved. 14

15 Orchestrate Experience: Let Customers Dictate Their Own Path Adapt to individual customer behaviors and real-time interactions NEXT STOP Purchased Online Send Campaign Any Preference Switch In-Store Send Push Notification Copyright 2015, Oracle and/or its its affiliates. All All rights rights reserved.

16 The Next Wave of Behavioral Marketing Understanding behavioral types to deliver relevant experiences Bartle Playnomics Kim Lazzaro Copyright 2015, Oracle and/or its affiliates. All rights reserved.

17 What does this mean for marketers? Copyright 2015, Oracle and/or its affiliates. All rights reserved.

18 The Era of the Digital Marketing Silo is Over A new era will value new skills Analytical Rigor A scientific, datadriven approach to marketing decisions Behavioral Psychology A deeper approach to understanding and managing customer experiences Copyright 2015, Oracle and/or its affiliates. All rights reserved.

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