FEDELTA POINT OF SALE OVERVIEW 5 OUR PARTNERS 7 OUR SUPPORT AND TRAINING EXECUTIVE SUMMARY SUMMARY AND CONTACTS OUR SOFTWARE 3 OUR HARDWARE 6

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1 FEDELTA POINT OF SALE OVERVIEW EXECUTIVE SUMMARY 2 OUR SUPPORT AND TRAINING 5 OUR PARTNERS 7 OUR SOFTWARE 3 OUR HARDWARE 6 OUR PRODUCT RANGE 4 SUMMARY AND CONTACTS 8

2 EXECUTIVE SUMMARY OUR MISSION Fedelta Point of Sale strives to create, innovate, outstanding software that will enable our customers to add value to all their business dealings. We will endeavour to become a world leader in our industry and we will always maintain customer s needs above and beyond that of all other competitors. WHO WE ARE Fedelta Point of Sale is a Brisbane based information technology (IT) company, offering exceptional software and hardware solutions, premium customer service and professional training and support for the retail and hospitality industries. After extensive research into the POS industry, the Fedelta POS team of software engineers, sales, support, marketing and hospitality and retail experts was established to develop innovative, complete IT solutions for department stores, fast food outlets, clubs, bars and restaurants. Whether you are an independent enterprise or part of a wider franchise, we strive to understand your complete business needs and work cooperatively at every stage of your business journey to achieve the best long term IT solutions. WHAT WE DO We offer an innovative and complete POS solution that improves business efficiencies and productivity. Our world-class software and hardware products are quick, simple and easy to use. They provide a wide range of benefits that streamline your business processes and create more efficient ways of working. They provide the reliability to ensure your business remains operational at all times. Above all, our total POS solution gives you the flexibility to run your business your way, while maximizing your business efficiencies and overall profitability. 2 P a g e

3 OUR SOFTWARE Fedelta is a POS software package that boasts speed, ease of use, reliability and a wide range of beneficial features. The touch screen based solution provides the flexibility to configure the POS terminal to suit your business with your own processes, while still having the time to focus on your customers. The front office system provides staff with the flexibility and power at the point of sale to deliver unprecedented customer service. The customer service process is streamlined to eliminate confusion, decrease the time required for staff training and create a more efficient way of working. The back office system comprises detailed management features including; inventory management, product and pricing control, employee management, audit control and a comprehensive set of reports. The Fedelta System is reliable and robust to ensure your business is operational at all times. If the network or server fails, the terminal will continue to run offline until the problem is resolved, at which time all data is automatically synchronized, updated and stored on the server. 3 P a g e

4 OUR PRODUCT RANGE Point of Sale Fedelta is a Point of Sale software package that boasts speed, ease of use, reliability and an extensive range of powerful features. The touch screen solution provides the flexibility to customize the POS terminal to suit your individual needs. Backoffice Fedelta Backoffice comprises detailed management features including Product and Pricing Control, Stock Control, Staff Management, Point of Sale Configuration, Loyalty Rewards, Accounts, Audit Control and a comprehensive set of Reports and Analysis Tools. Portable Ordering Fedelta Orderman revolutionises the dining experience by serving more customers more efficiently. Customer orders can be processed straight to the kitchen and tables bills printed and paid for right in front of the customer. PDT Stock Module Fedelta s Security module empowers management to enforce integrity into the information recorded at Point of Sale. By tying transaction records to live and recorded video footage you can quickly identify both inaccurate and fraudulent Point of Sale usage. Security Module Fedelta s Security module empowers management to enforce integrity into the information recorded at Point Of Sale. By tying transaction records to live and recorded video footage of the transaction you can quickly identify both inaccurate and fraudulent Point-Of-Sale usage. Reservations Module Fedelta links directly into industry leading software that caters specifically for Reservations and Customer Relationship Management. The core of reservation systems is much more than the timing of custom and the collection of sale trends. It s about adding that personal touch to service. Gaming Module Fedelta integrates with numerous third-party gaming solutions. Integrating your Gaming and Point of Sale system allows customers to accrue reward points not only on the gaming machines, but also at Point of Sale locations throughout your venues. Accountancy Integration Fedelta s Accounting module provides an invaluable integration into Accountancy packages. The integration eliminates tedious manual entry and data translation by taking your business transactions and posting directly to pre-determined accounts. Kitchen Monitor The Fedelta Kitchen Monitor is designed for Quick Service environments and is specifically targeted at increasing efficiency and accuracy by delivering orders to visual displays. The system can be configured to send selected items to designated preparation areas. Online Stock Ordering Fedelta integrates with online suppliers to provide automated ordering and invoicing. The proven import process avoids the pain involved in double entry of purchasing information lodged with suppliers. Customer Loyalty Fedelta's Loyalty module allows your valuable customers to be rewarded while at the same time increasing your business. Watch your customers accrue points and come back again and again as you reward them with discounts. 4 P a g e

5 OUR SUPPORT AND TRAINING SUPPORT We are committed to providing our customers with the best support possible. Our comprehensive range of packages ensures you have the right level of support, regardless of your location. We provide a creative mix of traditional support methods and new innovative ways to achieve your desired resolution as quickly as possible. Remote Support Using our remote support tools we are able to directly connect to Fedelta and be working towards your solution immediately. Phone Support Our phone lines are open 16 hours a day and offer efficient response and solutions to your requests. Support support is available 24 hours a day. requests will be addressed and rectified within 24 hours. Web Support Our online support provides a series of accessible and easy to navigate resources for assisting your support enquiries. On-Site Support As required, our trained technicians will be deployed to your premises to address issues ranging from software to network problems. TRAINING Our nationwide run training programs are designed to give your staff an in-depth understanding of our software that enables them to take advantage of the complete benefits of the system. We work together with you to develop long term training programs that encompass your overall business strategies and recommend on-going training support relevant to your business. To maximize your value for money, we promote internally run training programs that reduce the cost acquired from staff turnover. Whether your business is a small or large organisation, you can rest assured that we have the training program to suit your long-term business needs, now and in the future. 5 P a g e

6 OUR HARDWARE Fedelta Point of Sale is a total solution provider. We offer a comprehensive range of hardware and peripherals ranging from wireless and fixed network equipment to touch screen terminals 1, cash drawers 2, receipt printers 3, bar code scanners 4, PDTs 5, server solutions and customer displays. Our software is JavaPOS compliant and is compatible with most leading hardware manufacturers. We have established relationships with a number of Original Equipment Manufacturers (OEMs) in countries such as Taiwan, Korea and China, enabling us to offer a variety of hardware options at a price that suits your requirements and your budget. Our purpose designed equipment combines the right software with the appropriate hardware to meet your business needs. This ensures you have the right IT solution every time. 6 P a g e

7 OUR PARTNERS OUR PARTNERS To provide our customers with the best solution possible we partner with other leading technology companies. Utilising these partnership we ensure that our customers have the right hardware and software infrastructure to meet their ongoing operational goals. Fedelta Point of Sale utilises IBM's range of Servers and SurePOS terminals in many installations. IBM offers a stable platform that allows customers to easily upgrade and upscale there IT and Point of Sale infrastructure. Fedelta relationship with IBM offers our customer proven technology and a reliable platform for retail and hospitality operations. The renown quality of IBM products combined with Fedelta range of solutions give our customers unprecedented reliability and performance that ensures you are always operational. Fedelta is continually evaluating new Microsoft Technologies to ensure our clients have access to the latest platforms available. To achieve this we participate in beta testing and other Microsoft initiatives to ensure that our Windows offering is an integrated and stable platform. Clients have the choice of utilising the following Windows operating systems; XP embedded, XP, Server 2003, Vista and WEPOS. By offering clients a range of Windows options we can better tailor a solution to meet your operation goals and ultimately reduce the total cost of ownership. Fedelta has partnered with Epson to offer the latest in receipt printers and customer displays. Epson products provide dependability on the latest technology for the retail and hospitality industries. Whether you utilise Epson products in a hospitality or retail environment you can be sure that reliability and performance will allow you to serve more customers, more quickly. 7 P a g e

8 SUMMARY Fedelta Point of Sale provides exceptional software and hardware solutions, premium customer service and professional training and support, every time. Our complete Solution boasts reliability, speed, ease of use, flexibility and a wide range of beneficial features that streamline your business processes and create more efficient ways of working. Combined with training and support packages, our flexible approach to integrating our total POS solution into your existing business processes and the cast range of benefits from our leading technology, you can be assured that we have the right solution to suit your business. Our dedicated team of software engineers, sales, support, marketing and hospitality and retail experts look forward to working with you to achieve your long term business goals. HEAD OFFICE Level 1, 80 Jephson Street Toowong QLD 4066 Phone Fax QLD NSW ACT VIC TAS SA WA NT NZ 8 P a g e

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