Fleur Fibre Broadband

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Ella Adams
7 years ago
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1 Fleur Fibre Broadband

2 Contents What next? 3 How to set up your router 4 How to connect your devices 6 Having trouble connecting? 7 What is in your pack? Your fibre router Red & yellow Ethernet cables Power supply In your pack you should find all the items above. If you are new to fibre and don t already have a fibre modem, don t worry, our engineer will install one when they come to set your service up for you. 2

3 What next? If you are new to fibre If you are currently using fibre broadband move to page 4. You should have already received confirmation of your engineer appointment. Please make sure that you are available to let them into your property. There may be some disruption to your phone line whilst the engineer is working, so please ensure you have a mobile phone available should you need to make a phone call. The engineer will install a new master socket and fibre-enabled modem in your property and check that the connection is working. Your old router and microfilter will no longer be required for your new fibre service. Once the engineer has completed the setup, test your phone line to make sure that it is working correctly before they leave. 3

There may be some disruption to your phone line whilst the engineer is working, so please ensure you have a mobile phone available should you need to make a phone call.

4 How to set up your router 1. Make sure your modem is plugged into the phone socket and power socket. 2. Take the red Ethernet cable. Plug one end into the LAN 1 socket on your modem and the other end into the red socket on your router. 2 4

5 How to set up your router 3. Plug the power supply into your router and connect the power supply into the wall socket Turn your router on by pressing the power button. Once your broadband is ready to use, you will see a solid green light appear on the top of your router. 5

6 How to connect your devices To connect your devices via WiFi: a. Make a note of your network name and wireless key, these can be found on the sticker on the bottom of your router. b. Search for the network name on your laptop or smartphone. c. Once you have found the right network and selected it, you will be prompted for a password or security key this is your wireless key. Please note this key is case-sensitive. d. Enter your wireless key and you should be connected to your home WiFi network. To physically connect your desktop or laptop computer to the router: Take the yellow Ethernet cable. Plug one end into one of the yellow ports in the back of your router. Plug the other end directly into the network port on your computer. 6

Once you have found the right network and selected it, you will be prompted for a password or security key this is your wireless key. Please note this key is case-sensitive. d.

7 Having trouble connecting? Can t seem to connect? Follow our quick checklist below to try and fix your problem. If you have previously connected your devices using the yellow Ethernet cable and now want to connect wirelessly, please ensure that you unplug the cable from the router before you switch to WiFi. The wireless key (password) is case sensitive, so please ensure that you enter it exactly as it is shown on the bottom of your router. If you are struggling to connect your devices to your WiFi network, please make sure that WiFi connectivity is activated on your device. You will find this in your settings or by pressing a particular key on your computer. Still having problems? Call us today on (8am-8pm Monday-Friday & 10am-6pm Saturday and Sunday) 7

WiFi. The wireless key (password) is case sensitive, so please ensure that you enter it exactly as it is shown on the bottom of your router.

8 That s it...! Now that you are successfully connected to the internet you can start enjoying all the perks of unlimited broadband from Fleur! Take control of your broadband service Our online account management portal - My Account - provides you with full access to make those all-important changes quickly and in your own time. View and download itemised bills Enhance your Fleur package by adding new services Make changes to your payment details Alter your account settings Log in to your My Account today by visiting Keeping your family protected Fleur Security Suite is our way of making sure that you and your family can enjoy the internet safely and confidently. Recognised by UK BSi Kite Mark for Online Child Safety Block inappropriate websites Monitor usage of your family members Set time limits per activity, to control access during certain times of the day Fleur Security Suite is included in all our 12-month broadband contracts. Your log-in details can be found within the Installation Instructions in your router box

View and download itemised bills Enhance your Fleur package by adding new services Make changes to your payment details Alter your account settings Log in to your My Account today by visiting

4 Setting up Broadband 10 Setting up Fibre Broadband 16 Moving from Broadband to Fibre Broadband

4 Setting up Broadband 10 Setting up Fibre Broadband 16 Moving from Broadband to Fibre Broadband To make your life easier, we ve already set-up your Bright Box wireless router so it will connect to the internet once your broadband is ready. Simply plug it in and connect your device. If you d like