Online Lead Auditor Training

Transcription

1 Online Training Diploma Level (12 14 Hrs) Benefits at a glance Portable Qualifications National accreditation with the AQTF and international accreditation with RABQSA means permanent, portable qualifications for life that can improve learner s employability The course clearly defines the learning objectives mapping to the relevant competencies at multiple levels, including the course, module and lesson levels Practical Job Aids Tools and templates are available as printable documents which learners can use a job aids Convenient & Cost Effective Your organisation does not need to pay for travel or accommodation employees do not need time out of the office Anytime, Anywhere, Anyplace Learning is convenient and can be delivered on demand, when and where it is needed, both on and off site Time Reduction Learning can be delivered as just in time training, reducing the period between the learning and application of the knowledge or skills No Risk Environment An online learning environment allows employees to safely master skills before applying them in actual situations Motivation Interactive lessons and media elements, such as video, animation and sound, will get learners involved more quickly and keep them motivated to continue Rich graphic media and animation provides an immersive learning experience Interactivities have been designed to engage the learner in the content and for the purpose of application of knowledge Self-Paced Learners are able to complete the course at their own speed. The course is designed to help facilitate learners through the content on the assumption that there is no face to face facilitator. Self-directed learning allows for time to reflect and develop a deeper understanding of the material Flexible Access Allows learners to access and review the lessons they need at times convenient to them. Content can be revisited as often as desired within the six month license period Practical Application The course learning strategy recognises that adults learn best when training is practical and focused The case study approach helps to convey complex theoretical concepts in a simple and immersive way

2 ensuring consistency of auditing skills is crucial in monitoring the compliance of management systems Organisations around the world, as well as their stakeholders, are becoming increasingly aware of the costs associated with failing to comply with legislative and regulatory requirements. Organisations are subject to greater scrutiny of their compliance with legislative and regulatory requirements by their various stakeholders. The perception of an organisation s compliance performance can influence: its reputation its ability to attract and retain workers and/or members, customers, clients or users the maintenance of employees morale, commitment and productivity the view of investors, donors, sponsors and the financial community, and its relationship with companies, governments, the media, suppliers, peers, customers and the community in which it operates The role of the auditor in monitoring the compliance of management systems is crucial and organisations are increasingly aware of the need to ensure: consistency of performance from auditors auditors have an advanced understanding of the principles of auditing and best practice audit methodologies auditors have advanced knowledge of the standards which apply to various management systems and the legal and regulatory framework in which the organisation must operate Example of interactivity screen SAI Global s NEW online course covers the skills and knowledge required to be an effective Lead Auditor The Online Training course has been built to provide participants with the necessary knowledge and skills for auditing management systems in accordance with the guidelines outlined in ISO 19011:2002 (AS/NZS ISO 19011:2003). This course focuses not only on the core auditing skills but also on communication skills which can help the achieve success in the audit. This course uses a scenario-based approach to explain the complexities of a management system audit. The course is narrated around the central case-study of an integrated risk-based audit of a hospital. Learners will see how each part of the audit is carried out by an audit team under the leadership of a. The online learning course is appropriate for learners if they are potential or practising auditors who lead and/or perform management systems audits in various disciplines, such as quality, OH&S, food safety and environmental. The course clearly defines the learning objectives mapping to the relevant competencies at multiple levels, including the course, module and lesson levels Upon completion of this course, learners will be able to: demonstrate the processes involved with managing audit programs, initiating an audit, preparing for an audit, conducting on-site audit activities, reporting on audit findings and conducting post-audit activities outline the personal and interpersonal skills required to conduct a management systems audit, and demonstrate the appropriate oral, written and non-verbal communication techniques that are desirable for lead management systems auditors 2 For more information visit our website:

3 Course outline The course consists of five modules. Each of the core modules has several lessons and topics, which in turn are made up of several screens. The navigation of the course is simple and intuitive, and there is help available as a tutorial as well as a static screen accessible from the course interface. Module 1 Course Introduction In this module learners will be given an introduction to the Online Training course. Duration: 15mins Module 2 Initiating the Audit Upon completion of this module, learners will be able to: Duration: 5 hours distinguish between the responsibilities for the, the Audit Program Manager and the Audit Client identify the objectives, scope and criteria of the audit identify appropriate resources required to conduct an audit communicate with the auditee regarding the proposed audit; review the auditee s documentation to determine the feasibility of the audit create and submit a quality audit plan explain the use of various audit guidance tools which will help to focus on the main issues during an audit Course outline screen Module 3 Conducting the Audit Upon completion of this module, learners will be able to: Duration: 5 hours identify the reasons for conflict and implement appropriate techniques to communicate effectively use conflict resolution skills to resolve any differences that may occur conduct the opening meeting use different methods to obtain objective audit evidence Generate, collate and record audit findings Present the audit findings evaluate the corrective actions, wherever necessary Main menu home screen Recommended learning path We recommend that learners take the course in a linear manner, completing one module and lesson at a time in its entirety over a period of 2 weeks. This will help them understand the management systems auditing principles in a more comprehensible manner and will also enable them to have clarity on the case study through which the content is being taught. Initially only Modules 1 and 2 will be accessible to the learner, and within these modules, the learner has the freedom of going to any desired topic or screen through the topic menu. However, Modules 3 and 4 and 5 can be accessed only after the learner passes the scored assessment for the preceding modules. Note: Options are available for corporate clients who wish to license elements of the course Module 4 Reporting on the Audit Upon completion of this module, learners will be able to: Duration: 2.5 hours identify and ensure the accuracy of the information that should be included in the audit report compile audit findings complete and distribute the audit report manage audit documentation carry out verification activities explain the follow-up audit analyse the effectiveness of the audit methodology and audit tools evaluate the performance of auditors monitor and review the effectiveness of the audit program and audit activities Module 5 Course Summary In this module learners will be given a summary of the Online Training course. Duration: 5 mins CURRICULUM Integrated Risk & Compliance Management 2 DAYS Management Systems Leadership 3 DAYS OHS Risk Management 2 DAYS Developing HACCP Food Safety Systems^ 3 DAYS in QMS 5 DAYS in EMS 5 DAYS in OHS 5 DAYS in ISMS 5 DAYS in FSMS^ 5 DAYS Online Course (self paced) HOURS Auditor QMS 2 DAYS Auditor EMS 2 DAYS Auditor OHS 2 DAYS Auditor ISMS 2 DAYS = Online Course (self paced) HOURS Auditor FSMS^ 2 DAYS = Diploma in Quality Auditing The online course can be undertaken as a stand alone course, or as part of a broader training curriculum as illustrated left. ^Modules only included in learning pathway when undertaken together 3 For individual enquiries: Customer Service Team phone: training@saiglobal.com

4 The course learning strategy recognises that adults learn best when training is practical and focused The online learning course follows the disciplines of Knowles theory of adult learning (Androgogy) that specifies that adults learn best when training is practical and focused. Knowles theory also states that adults approach a task as problem solving, which can be effectively presented by scenarios and inductive questions. This course uses this method to ensure that the training is effective, interesting and useful. The training applies the following levels of Bloom s Taxonomy: Knowledge Comprehension Application The flow of content, graphics, and high-level interactivities will engage the learner in an immersive learning experience that will facilitate easy assimilation of content, and enhance retention of concepts. Self directed learning allows for time to reflect and develop a deeper understanding of the material This online course is structured so that participants can work as an independent learner at their own pace, in their own environment, utilising the given resources. The online environment is as actionpacked as a classroom environment usually is. The interactivities are strategically placed to give learners immediate feedback on their progress. Learning at their own pace, with time to reflect upon their learning, they will develop a deep understanding of the material, leading to application of concepts and reinforcement of knowledge. The case study approach helps to convey complex theoretical concepts in a simple and immersive way The course presents the learning through an engaging and sophisticated case study that is woven through all modules. This case study is a generic one, using the example of an integrated risk-based audit, so that it covers all disciplines such as quality, OH&S, food safety and environmental audits. In the case study, an imaginary is shown initiating, conducting and evaluating an audit systematically, as per the guidelines outlined in ISO 19011:2002 standard. The course follows her and her team as they go about engaging in discussions with the audit client and auditee, planning for the audit, using various tools to gather and analyse audit findings and then present them to the audit client and auditee. It also follows them in their post-audit activities. The case study method helps to convey complex theoretical concepts in a simple way. It allows learners to reflect on their own situation in the context of others experiences and understand complex situations. This exercise sharpens the learners analytical and diagnostic skills and exposes them to new situations, thus facilitating the creation of new knowledge through reflection, analysis and synthesis. Examples of case study screens 4 For corporate enquiries: Training Services Team phone: training@saiglobal.com

5 Tools and templates are available as printable documents which learners can use a job aids This course will provide learners with various tools such as templates for audit plans, audit reports and auditor competency evaluation records that they will find useful their work. In addition, it also trains learners on how to develop other tools such as checklists, mind-maps, flow charts, and turtle diagrams that will help them prepare for pre-audit planning. These tools and templates are available as printable documents and can be accessed at any time while taking the course. National accreditation with the AQTF and international accreditation with RABQSA means permanent, portable qualifications for life that can improve learners employability This course covers competencies that form part a qualification form the Australian Qualification Framework BSB50607 Diploma of Quality Auditing. These nationally recognised units of competency are as follows: BSBAUD402B Participate in a quality audit BSBAUD501B Initiate a quality audit BSBAUD503B Lead a quality audit BSBAUD504B Report on a quality audit This course also covers the units required for personal certification as an auditor with RABQSA: RABQSA AU Management systems auditing RABQSA TL Leading management systems audit teams The course has both formative and summative assessments Printable documents screen Formative Assessment Besides the various exercises embedded within the course, there are non-scored knowledge check questions at the lesson level. These are designed as formative assessment and feedback for these questions helps in the retention of the concepts content the learners have learnt in the lesson. Summative Assessment The objective of this summative assessment is to evaluate the learners mastery of the concepts they have learnt in the modules. At the end of the three core modules are scored assessments consisting of multiple-choice questions that cover the RABQSA competencies. An optional post-course assessment is also included when the online course is purchased. This post course assessment covers nationally recognised units of competency in the auditing field. Examples of tools and templates screens 5 Pricing and a free demo is available at:

6 Rich graphic media and animation provides an immersive learning experience The graphic environment combines illustration and photographs to recreate an environment in which the case study audit is played out. In addition, a range of icons and info-graphics are employed to give consistency to the imagery used in the course. Example of media screen Interactivities have been designed to engage the learner in the content and for the purpose of application of knowledge Many of the interactivities consist of exercises that stimulate learners to put themselves in the place of the lead auditor and think of a possible solution for a situation. Besides the exercises embedded in the main case study, there are several other smaller scenarios that reinforce the learning by application of recently learned knowledge. Examples of interactivity screens For more information, pricing or to view a demo: visit our website: 6 For individual enquiries and registration information, please contact: Customer Service Team Phone: training@saiglobal.com For corporate enquiries, including pricing options for corporate licenses, please contact: Training Services Team Phone: inhouse@saiglobal.com