VLE SYSTEMS ADMINISTRATOR REF: TC516

Transcription

1 Information Services Directorate Faculty IT Support Group The Post VLE SYSTEMS ADMINISTRATOR REF: TC516 The postholder will work alongside learning technologists configuring and administering our Virtual Learning Environment (VLE) systems and will ensure that agreed processes and standard procedures are reflected within the systems, provide training on this technology and develop reports and management information to help shape service improvement. Informal Discussion For an informal discussion please contact Alicia McConnell (Head of Learning Technology) on Tel or Information Services Directorate Information on the Information Services Directorate is attached as Appendix A. Job Description A job description is attached as Appendix B. The precise duties will be agreed in discussion with the Manager. Person Specification The person specification for this post is attached as Appendix C. GENERAL Salary Salary will be 25,023 to 30,738 per annum on Grade 6 on the single salary spine. The normal expectation is that starting salary will be at the minimum of the advertised salary scale. Starting date The post is available immediately on an indefinite full-time basis.

2 Terms and Conditions of appointment Full details of terms and conditions of employment for Technical staff will be made available to the candidate to whom the appointment is offered. Annual Leave Entitlement There is an annual holiday entitlement of 25 days plus statutory (8 days) and customary (6 days) holidays. Superannuation The post is superannuable under the Universities Superannuation Scheme. Proof of Qualifications The person specification for this post lists qualifications that are essential and/or desirable and you may hold some or all of these qualifications. Please note that if you are short listed for interview you may asked to bring to interview original certificates of these educational and professional qualifications. Please DO NOT provide these with your application. Entitlement to Work in the United Kingdom If you are shortlisted for interview you will be asked to bring to interview original documentary evidence of permission to work in the UK. Candidates invited to interview will be provided with a list of appropriate documents that can be provided as evidence. Please DO NOT provide this with your application. Workers from outside of the EU may be eligible to work in this role subject to their immigration status. However, due to the nature of this role and the level of qualifications required, please note that immigration legislation will not allow the University to apply for a sponsorship certificate for this post. Occupational Health Assessment Appointment will be subject to a satisfactory Occupational Health Assessment to be carried out by the University s Occupational Health Service. APPLICATION AND RECRUITMENT PROCESS Your completed application form should quote reference code TC516 and be returned by not later than 12 noon on 25 January 2016 in one of the following ways: accessed via the relevant vacancy details at then downloaded in Word format to be completed electronically then saved and sent as an attachment to hr@uea.ac.uk or

3 accessed via the relevant vacancy details from then downloaded in Word format to be completed electronically, then printed and posted to the Human Resources Division, University of East Anglia, Norwich, NR4 7TJ, or accessed via the relevant vacancy details from and downloaded in PDF format and printed, to be completed by hand and returned by post to the Human Resources Division at the address shown above or forms received by post from the Human Resources Division should be completed by hand or typed and returned by post to the above address. Postal applications will not be acknowledged unless a stamped addressed envelope/postcard is supplied. For paper submissions please ensure you add the correct postage to your application pack as failure to do so will considerably delay receipt by this office and may jeopardise your application for this post. Please note that feedback will not normally be provided to those applicants who are not shortlisted for this post. Please note that applications received after the closing date will not normally be accepted. If you are submitting an application by post immediately prior to the closing date please contact the Human Resources Division on to let us know that your application has been posted, and if possible also send a copy by fax to or by to hr@uea.ac.uk in order that we receive these by the closing date. Equal Opportunities Monitoring Form Please note that an Equal Opportunities Monitoring Form must be completed and returned with ALL applications, whether submitted by post or by . If submitted by , the Equal Opportunities Monitoring Form must be sent as a separate document/attachment to the Application Form. The Equal Opportunities Monitoring Form will be detached from the received application before short-listing takes place and will not form any part of either the short-listing or decision making process. Referees In naming referees in your application, you are requested to give only those who can immediately be approached and one of these must be your current employer, or if not employed your most recent employer.

4 Interviews It is anticipated that interviews and presentations will take place on 26 February 2016 and candidates who have not heard by this date should assume their application has been unsuccessful. Successful shortlisted candidates may be notified of their interview times by telephone and/or and it is therefore essential you include both of these in your application. Candidates should note that travel and incidental expenses incurred in attending the interview will not be reimbursed. This document is available in alternative formats e.g. large print, disc and on-line. If you need this document in an alternative format please contact us on , fax , or

5 APPENDI A INFORMATION SERVICES DIRECTORATE Services The Information Services Directorate, led by Jonathan Colam-French (Director of Information Services) provides a range of academic and administrative support services for the University. Core service areas include: Library Services Group: (Director: Nicholas Lewis) Library providing a full range of print and electronic resources and services to support teaching & learning and research across all disciplines, through a Main Library on campus and a small branch Nursing and Midwifery library at King s Lynn. The Libraries contain approximately 830,000 books, 13,000 e- and print journals and provide more than 1300 reader places. Library Helpdesk services. Learning and Resources Centre supporting e-learning initiatives and staff development and training, run in collaboration with the Centre for Staff Education and Development. Archives & Special Collections including various regional and literary collections of national importance including Lorna Sage and Doris Lessing archives. Corporate Information Services Group: (Assistant Director: Jonathan Richardson) A full range of Corporate Information systems, including Student Information System, Finance, Estates, Payroll, HR, Accommodation, CRM, Library systems and Identity Management. Web services including the support of the main UEA websites via a web content management system, a staff and student portal and management of the Virtual Learning Environment. ICT Systems Group: (Director: Iain Reeman) Network support for the campus, data and telephony network including a student residence network. Central systems include management of two data centres, and central filestore via a SAN, server operating system support and authentication systems. The service develops and supports staff and student desktops and hardware and software procurement services. High performance compute and a large e-science cluster is available for researchers. Local support for specialist and research computing for all Academic and Administrative departments. Student IT areas are provided, including a 24/7 IT area within the Library building. UEA uses Microsoft Office productivity tools.

6 Faculty IT Support Group: (Assistant Director: Mark Jones) Local support for standard IT provision for all Academic and Administrative departments. Support for the development of e-learning and use of technology in teaching. IT Helpdesk services, (based in the Library). Support for AV equipment in teaching rooms, production services, videoconferencing and Access Grid support. Print Services providing a range of institution-wide photocopying and print services. Strategy, Policy and Compliance Group: (Assistant Director: Raymond Scott) Strategy and policy development and implementation. Ensuring information and security compliance. Project support. Secretariat support for the division. The Secretariat also provides the central telephone switchboard service for the University. Governance An Information Strategy and Services Committee (ISSC), chaired by a Pro-Vice- Chancellor, supports the development of information policies across the University. An Information Services Strategy has been developed through this Committee. The Director of Information Services is responsible for leading the programme of projects associated with the Information Services Strategy. Two sub groups of ISSC; the ISD Education Board and the ISD Research Board have the responsibility to recommend and oversee the strategic development of ISD services to support their respective areas. Two user forums, Library and IT & Computing provide advice on operational activity, best practice and policy development. A copy of the ISD Strategy is available online at: Information on the current ISD programme of work is available at:

7 APPENDI B JOB DESCRIPTION REF: TC516 Job Title: VLE Systems Administrator Grade: 6 Department: Reporting to: Faculty IT Support Group within the Information Services Directorate (ISD) Head of Learning Technology Purpose of role: The role holder will be responsible for configuring and administering the Virtual Learning Environment (VLE) systems. These services include the Content Management System (currently Blackboard), media streaming service (currently estream) and BYOD learning systems (currently Turning Point). The post holder will ensure that agreed processes and standard procedures are reflected within the sytems, provide training on this technology and develop reports and management information to help shape service improvement. Key responsibilities Configure and administer the VLE toolset o Manage module building and content population process in Blackboard o Evaluate and manage the integration of Blackboard Building Blocks to extend and improve functionality for staff and students. o Test system updates, upgrades and software within the VLE systems. o Manage user roles and sets of privileges within VLE systems. o Monitor and manage content submitted within VLE systems, assessing file formats and compatibility with other IT services to guarantee compatibility and accessibility. o Issue and track hardware, such as audience response clickers, loaned to staff to support teaching. Collaborate with stakeholders to establish system defaults, policies and procedures. Identify, escalate and contribute to the resolution of technical problems with VLE systems. Gather service requirements and develop specifications that can be used to effectively integrate the VLE systems within new and existing infrastructure. Report and track using VLE administrative interface(s). Work with the Business Intelligence Unit to develop reports and management information on key performance indicators. Co-ordinate, create and deliver training materials and sessions on VLE systems and processes for Learning Technology teams within IT Services. Create and edit content for the Learning Technology team s online presence. Be an active member of the Learning Technology Teams (including digital design team and media production team. Active contribution to the

8 development of services provided by those teams. Keep up-to-date with technical innovations for online and mobile learning, testing, evaluating and trialling appropriate technologies. Any other such duties as may be assigned by the Manager. December 2015

9 PERSON SPECIFICATION APPENDI C Post: Division: VLE Systems Administrator (Ref: TC516) Corporate Information Services Group within the Information Services Directorate Applicants will be expected to demonstrate how they meet the essential criteria for the role and provide evidence to support this. Criteria Good general education, including passes at GCSE at GradeC or above in English & Mathematics, or equivalent qualifications AND/OR significant experience in a directly relevant role Qualification in an IT-related subject ( e.g. NQF level 3 or equivalent) Evidence of ongoing professional development. Experience of supporting and giving advice in an IT organisation Experience of systems administration Experience of VLE systems administration Experience using Blackboard System Administration Panel Experience of working with databases and designing database queries Experience of team working and cross-team collaboration Demonstrable understanding of the following technologies; SQL HTML Demonstrable web authoring and publishing skills Excellent written, oral communication in English language Presentation skills Ability to organise and prioritise work under own initiative Ability to diagnose technical problems Commitment to service ethos and user-focused. Innovative with passion for teaching and learning and keeping up with technological trends. Essential Desirable