Display Audio Head Unit Software Update (Panasonic) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market Canada

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1 T-TCI-5307 Rev. 2 January 30, 2020 Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market Canada APPLICABILITY: YEAR(S) MODEL(S) ADDITIONAL INFORMATION Runner, Highlander, Highlander HV, Prius, Sequoia, Tacoma, Tundra Avalon Sienna Prius V, Prius Prime* Yaris * 7 display audio type - REVISION NOTICE February 19, 2021, Rev. 2: The Introduction, Multimedia Software Update Information, Software Update Procedure, and Software Version Confirmation sections have been updated. November 18, 2020, Rev. 1: The Introduction, Software Information, and Software Update sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes TSB No. T-TCI The entire bulletin has been updated. TSBs No. T-TCI-5045 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Page 1 of 15

2 INTRODUCTION: Some model year applicable vehicles equipped with Display Audio [Base] (version 01013E) / Display Audio [Deluxe] (version or 01015C) / Display Audio with Navigation [AVN] (version version or or 01017D) may exhibit one or more of the following conditions: Head unit rebooting at specific locations. Abnormal destination search operation. Rebooting caused by no songs on the USB connected iphone. One time reboot after ACC-ON. Audio stays muted after the key is cycled. Some model year applicable vehicles equipped with Display Audio [Base] (version ) / Display Audio [Deluxe] (version 01015E) / Display Audio with Navigation [AVN] (version version ) may exhibit one or more of the following conditions: Intermittent head unit rebooting Half blank screen when on maintenance screen and shifting to reverse Screen freezing during incoming phone call Incorrect time in the diagnostic menu Radio station information doesn t match radio station that is playing Abnormal playlist browsing operation Mute stays enabled after key cycle Search along my route is inoperative Unit missing from distance to destination (showing 11 instead of 11mi) MID compass doesn t match navigation screen when switching to North up Navigation doesn t match MID when switching from miles to kilometers Speed limit is blank on navigation screen Go button on VR screen is inoperative Page 2 of 15

3 INTRODUCTION (CONTINUED): Some model year applicable vehicles equipped with Display Audio [Base] (version ) / Display Audio [Deluxe] (version ) / Display Audio with Navigation [AVN] (version version ) may exhibit one or more of the following conditions: After reprogram from map SD, map won t be displayed Low Fuel pop-up message is not displayed Continuous rebooting Abnormal POI Operation Rebooting while transferring phone book data Unable to change volume on BT Audio when paused Song data not sent when playing from BT Audio DTC B15F6 is set Unable to select the number of flashes for lane change signaling Some model year applicable vehicles equipped with Display Audio [Base] (version ) / Display Audio [Deluxe] (version ) / Display Audio with Navigation [AVN] (version version 01018C) may exhibit one or more of the following conditions: Abnormal BT audio playback from iphone when switching between devices after ignition is cycled to ACC-OFF Some model year applicable vehicles equipped with Display Audio [Base] (version ) / Display Audio [Deluxe] (version ) / Display Audio with Navigation [AVN] (version version 01018D) may exhibit one or more of the following conditions: "Contact and call history transfer complete" message pop-up does not display "Would you like to set up messaging?" message pops up after BT connection Intermittent rebooting Audio sound settings reset intermittently Surround sound setting turns back on after ACC-OFF/ON Incorrect selection of navigation items while inputting an address Low audio volume when switching to BT Audio Unable to switch to BT device while driving Dial pad is not available while driving Phone contacts are not available while driving Radio stations will play for a few seconds then cut out Page 3 of 15

4 INTRODUCTION (CONTINUED): Some model year applicable vehicles equipped with Display Audio [Base] (version 01014B, 013A4E) / Display Audio [Deluxe] (version , 01016F) / Display Audio with Navigation [AVN] (version version and 01019A) may exhibit one or more of the following conditions: Intermittent rebooting when making or receiving phone calls Intermittent blank screen Some model year Toyota vehicles equipped with Display Audio with Navigation (versions 01019D, 01019E), or earlier may exhibit one or more of the following conditions: Radio Intermittently reboots Auto-adjust inoperative when pressing the Tire Change button Specific buildings cannot be searched via POI name search Speed limit information is not displayed on the home screen Navigation routes include unnecessary U-turns and detours When entering an intersection, the 2nd digit is displayed abnormally New software is not compatible with the system pop-up message Some model year Toyota vehicles equipped with Display Audio [Base] (version , 013A4C, 01014F), Display Audio [Deluxe] (version , , ), Display Audio with Navigation (versions 0101A0, 0101A1) or earlier may exhibit one or more of the following conditions: Radio intermittently reboots when an iphone connects via BT. Updated firmware is now available to address these conditions. Follow the Software Update procedure in this bulletin to install the latest version. Page 4 of 15

5 WARRANTY INFORMATION: OP CODE DESCRIPTION MODEL TIME OFP CLAIM TYPE T1 T2 BE1803 Software Update 4Runner Avalon Highlander Highlander HV Prius Prius V Prius Prime Sequoia Sienna Tacoma Tundra Yaris ### ## ## E2## E3## ### ### C1# C1## C2## # ### ## ## ## C1## C1## C2## ## D4#0 VE APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months from the vehicle s warranty registration date or 60,000 kilometres, whichever occurs first. Warranty application is limited to occurrence of the specified condition described in this bulletin. Page 5 of 15

6 SOFTWARE INFORMATION: MODEL MODEL YEAR HEAD UNIT NEW MM UPDATE ID Avalon Display Audio [Deluxe] Display Audio with Navigation [AVN] 13TDDANA-DA11_0123.kwi 13TDANNA-DA12_0164.kwi Prius, Prius V, Tacoma, Tundra Display Audio [Base] 13TBDANA-DA10_0082.kwi Sequoia, Tacoma, Tundra Display Audio [Deluxe] 13TDDANA-DA10_0123.kwi 4Runner, Highlander, Highlander HV, Sequoia, Sienna, Prius, Prius Prime, Prius V, Tacoma, Tundra Sienna Display Audio with Navigation [AVN] 13TDANNA-DA11_0164.kwi Yaris Display Audio [Base] Display Audio [Deluxe] 13TBDANA-DA11_0079.kwi 13TDDANA-DA13_0120.kwi Sequoia, Tacoma, Tundra 2019 Display Audio [Deluxe] 13TDDANA-DA20_0122.kwi Prius, Tacoma, Tundra 2019 Display Audio [Base] 13TBDANA-DA20_0081.kwi 4Runner, Highlander, Highlander HV, Prius, Sequoia, Tacoma, Tundra 2019 Display Audio with Navigation [AVN] 13TDANNA-DA21_0165.kwi MULTIMEDIA SOFTWARE FILE DOWNLOAD The Multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the applicable file name in the table above. Once downloaded, the file may be copied directly to a commonly available blank USB flash drive. For USB flash drive requirements and download instructions, please refer to the Multimedia Software Download Instructions. Page 6 of 15

7 SOFTWARE UPDATE: 1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or bottom-center of the audio head unit. Figure 1. Avalon, Highlander, Highlander HV, Prius, Prius Prime, Prius V, Sienna, Sequoia, Tacoma, & Tundra Figure 2. 4Runner Table 1. Panel ID Information MODEL DISPLAY AUDIO [BASE] DISPLAY AUDIO [DELUXE] 4Runner Avalon Highlander Highlander HV (table continued below) DISPLAY AUDIO WITH NAVIGATION [AVN] Page 7 of 15

8 SOFTWARE UPDATE (CONTINUED): MODEL Prius DISPLAY AUDIO [BASE] DISPLAY AUDIO [DELUXE] Prius Prime Prius V Sequoia Sienna Tacoma Tundra DISPLAY AUDIO WITH NAVIGATION [AVN] Yaris Start the engine. 3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's USB port. Page 8 of 15

9 SOFTWARE UPDATE (CONTINUED) 4. Go to the Setup screen. A. For Display Audio [Base]: Press the SETUP button on the panel. Figure 3. Tacoma, Prius, Prius Prime, Prius V Figure 4. Tundra B. For Display Audio [Deluxe] / Display Audio with Navigation [AVN]: Press the APPS button on the panel. Figure 5. 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius V, Sienna, Sequoia, Tacoma & Tundra Figure 6. Tundra Page 9 of 15

10 SOFTWARE UPDATE (CONTINUED) Figure 7. NOTE If an Entune pop-up is displayed, check Do Not Tell Me Again box and select OK. 5. Select Setup on the Apps screen. Figure Select General on the Setup screen. Figure 9. Page 10 of 15

11 SOFTWARE UPDATE (CONTINUED) 7. Select Software Update from the list on the General Settings screen. Figure 10. HINT Scroll down the list until Software Update is displayed. 8. Select Update on the Software Update screen. Figure 11. NOTE If software has been detected properly, a New software was found. pop-up will be displayed. Figure 12. Page 11 of 15

12 SOFTWARE UPDATE (CONTINUED) 9. Verify that the new software is up-to-date on the Software Update screen. Figure 13. Table 2. Software Version Information Type Audio Display Audio [Base] Current Version 01013E 01014B 01014E A47 013A4C A4F 01014F New Version A Display Audio [Deluxe] Current Version C 01015E E 01016F New Version 01017A 01017B 01017C Display Audio with Navigation [AVN] Current New Version Version 01017D 01018C 01018D 01019A A A A0 0101A E 01019D Audio System 0008E DSP Module A A10010 A A Sub Can Page 12 of 15

13 SOFTWARE UPDATE (CONTINUED) 10. Select Update Software on the Software Update screen. Figure Select Yes on the Would you like to start the software update? pop-up. Figure 15. Page 13 of 15

14 SOFTWARE UPDATE (CONTINUED) 12. The unit will begin installation. The update will take about 10 minutes. NOTE Do NOT turn off the engine or ACC before the software is ready for updating. Do NOT pull the USB Drive SST out of the vehicle USB port. During certain parts of the update, the progress bar may move more slowly than others. Figure 16. NOTE For Display Audio with Navigation [AVN]: If the update fails and the error message New software is not compatible with the system. Is displayed, cycle the ignition OFF, remove the Map Micro SD Card from the head unit, and repeat steps A software update error is more likely to occur in areas with more traffic information. Once update is complete, reinsert the Map Micro SD card into the head unit, cycle the ignition OFF, and proceed to step 13. Figure When The software is ready for updating. displays, cycle the ignition OFF. Figure Remove the USB Drive from the vehicle USB port. Page 14 of 15

15 SOFTWARE VERSION CONFIRMATION 1. Perform steps 3 7 of the Software Update procedure to re-enter the Software Update screen. 2. Verify that the software information is updated on the Software Update screen. Figure 19. (screenshot for image only disregard IDs within) Table 3. New Software Version Information Type Display Audio with Display Audio [Base] Display Audio [Deluxe] Navigation [AVN] Current New Current New Current New Version Version Version Version Version Version Audio A 0101A B 0101A5 013A C Audio System 0008E DSP Module A A10010 A A Sub Can NOTE: Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply. Page 15 of 15

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