egovernment - a Digital Transformation Trends, progress, initiatives Sebastiaan van der Peijl,

Transcription

1 egovernment - a Digital Transformation Trends, progress, initiatives Sebastiaan van der Peijl,

2 Contents Key trends in egovernment Digital Transformation Findings from the Deloitte Global Survey Progress in egovernment, the position of Croatia EU initiatives for egovernment

3 Key trends in egovernment Opportunities on the world wide web Opening up government 3

4 Major trends on the World Wide Web Web 1.0 Web 2.0 Web 3.0 Top down Centrally owned Static information Interactive services Bottom-up Decentralised (user driven, multi-channel) Dynamic & rich Participative, sharing, tagging, curation Semantic web Machine-to-machine Decentralised (machine driven) Artificial intelligence Internet of Things Big Data User Centricity Life Events Collaborative Production Crowd Sourcing Cloud of Public Services Service Oriented Architecture Interoperability, reuse and key enablers Open Data, Big Data '

5 Towards Open Government European Commission Vision for public services Open services can be taken up and combined by public sector and third parties in order to provide their own value-added services Open data can be reused and combined and lead to the creation of new functionalities or add-on services, for example for a specific need Open decisions can empower users to participate in policy-making, which can eventually be embedded within wider governance changes across all public sector activities, processes and structures Open government whole of government, government as a platform '

6 Towards Open Government Life events service design Navigating the maze a single event in the life of a citizen or business often requires interaction with multiple public administrations One-stop shop combine public services (across different domains and possibly combined with private sector services and platforms) Better service model bundled, integrated, multichannel, personalised and pro-active delivery methods Collaborative production Open services: interoperable, reusable services Service-oriented architecture can be a key enabler

7 Towards Open Government Collaborative production Enabler others public administrations, citizens, businesses collaborate to provide a better service Beyond collaboration between public administrations Crowdsourcing: ideas, public tasks, complaints (e.g. FixMyStreet, challenge.gov) Apps based on public data: e.g. Google maps, real estate apps Co-design: apps contests, ideascale Open data mining / visualisation Self-help groups 7

8 Towards Open Government Interoperable and reusable public services Building blocks reuse of public services at each level of granularity Combine, orchestrate and reuse these as part of new or existing services Service orientation putting in place the right architectures Source: Study on cloud and service oriented architectures for e-government (2011) Easily develop new services based on existing services Work together more effectively Better serve businesses and citizens needs Efficiency and effectiveness gains

9 Towards Open Government Open Data Important benefits from publicly available public sector data Give rise to new business models, new products Turnover, employment and tax gains Internal efficiency gains for public sector Source: Pricing Of Public Sector Information Study (2011) Increased data quality Datasets: data collected and generated by public sector Linked data: machine readable, discoverable, developers connect information from different sources, resulting in new and innovative applications Applications: visualization, data exploration

10 Key findings From the Deloitte global Digital Transformation Survey What can surveying government officials and interviewing 130+ tell us about the state of digital government in the world?

11 The impact of Digital Trends and Technologies on government is pervasive 76% sees a disrupting impact, 96% sees an impact on their domain 82% sees digital technologies as an opportunity But, the public sector is not equipped to take advantage of that opportunity Nearly 70% think that their organisation is lagging behind on the private sector in terms of digital capabilities Less than 40% is satisfied with how their organisation has reacted to digital trends Only 13% of organisations surveyed are at a digitally maturing stage Digital Maturity implies re-imagining an organisation through digital, improve processes, engage talent, drive new and value generating services for citizens Biggest barriers and challenges Competing priorities, funding, strategy, agility, skills

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18 Progress in egovernment the position of Croatia UN egovernment Survey 2014 European egovernment Benchmark 2015

19 Progress in egovernment UN egovernment Survey 2014 egovernment Development Index globally Croatia ranks 47 th, in the EU 23 rd eparticipation Index globally Croatia ranks 97 th, in the EU 23 rd Croatia that is well advanced in human capital and telecommunication infrastructure, but has an Online Service Index that is less than 0.5 Croatia has great potential to improve its online services Online Service Index (OSI): whole-of government approach and integrated online service delivery service usage, multichannel service delivery, open government data, e-procurement e-participation and mobile government

20 Progress in egovernment European egovernment Benchmark 2015 Neophyte low scores both in penetration and digitisation, egovernment that insufficiently exploits ICT opportunities; significant efforts essential to move towards egovernment maturity Discovering egov lower level of satisfaction and lower level of penetration, egovernment which is still to be discovered broadly; more structured policies and innovation plans without overlooking a citizen centric approach. Non-consolidated egov lower level of digitisation and lower level of penetration, egovernment which doesn t utilize ICT opportunities yet, but is aiming to benefit from it in the future Early egov lower level of digitisation and satisfaction, difficulties for a Public Administration to develop egovernment services that fulfil user s needs and a higher level of efficiency in digitising its internal processes

21 Progress in egovernment Online availability Little over 10% of benchmarked services are not yet online About 65% of egovernment services are information only Nearly 25% of egovernment services are provided online as a service Few automated services Source: egovernment Benchmark (2015)

22 Progress in egovernment User Centricity Croatia scores fairly on User Centricity: usability, ease and speed of use It differs per life event measured: Source: egovernment Benchmark (2015)

23 Progress in egovernment Specific challenges Key enablers for egovernment services lagging behind eid, edocuments, Authentic sources, esafe, Single Sign On Croatia has just introduced the eid card a significant opportunity for better egov services Mobile friendliness only 10% of websites are mobile friendly Source: egovernment Benchmark (2015)

24 Progress in egovernment What do your users think? Significant echannel preference (63%) However, only 24% are using egov The remaining 39% prefers online channels but doesn t use egov Why they don t use it? 30% is not aware of the website or online service 24% couldn t find or access the information or service 20% expected it to be easier to use other channels 37% say the service requires personal visit/paper submission anyway Source: egovernment Benchmark (2015)

25 Progress in egovernment Recent progress Key initiatives in 2014/2015 e-citizen platform central web portal gov.hr, National Identification and Authentication System (NIAS), dedicated mailbox for citizens e-soc Skrb paperless government, integrated registers e-id card (e-osobna iskaznica) electronic authentication and signatue Open Data Portal data.gov.hr Croatia is on the path of Digital Transformation Significant progress with great potential for better online services It s a journey that requires strategy, leadership, user focus, skills and a culture of innovation and collaboration

26 EU initiatives for egovernment From policies, strategies and agendas to solutions and implementation

27 egovernment initiatives at EU level Deloitte is active around the world to support governments in their Digital Transformation Deloitte has actively supported the Commission for EU egovernment initiatives over the last decade

28 egovernment initiatives at EU level The EU s ISA Programme European Interoperability Strategy, Framework, Architecture Trusted Information Exchange Semantic interoperability, cross-border access to government data, eid, eprocurement, edocuments, esignature, open source software, open government data, reusable services, Big Data Interoperability Architecture Standards & specifications, Public Key Infrastructure (PKI) Services, data communication networks, machine translation, document exchange, participatory knowledge for decision making Assessment of ICT implications of new EU legislation Accompanying measures Communication, community building, Joinup platform, Interoperability Maturity Model, National Interoperability Frameworks Observatory, interoperable testbed, monitoring and evaluation, interoperability governance Source:

29 egovernment initiatives at EU level Connecting Europe Facility - CEF Digital Funding Mechanism for building and deploying Digital Service Infrastructures (DSI) Direct EU procurement EU grants for Member States and third parties Deloitte is supporting the Commission in making this a reality Strategic advice and Operational support: Building Blocks DSIs: eid, edelivery, einvoicing, esignature, Automated Translation (AT) Sector-specific DSIs: Cyber Security, Electronic Exchange of Social Security Information (EESI), Business Registers Interoperability System (BRIS) Maturity assessments: AT, BRIS, Cyber Security, ehealth, ejustice, EESSI, eprocurement, ebusiness, Online Dispute Resolution Source:

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