Suche: Einsatz und Nutzen im Unternehmen

Transcription

1 Suche: Einsatz und Nutzen im Unternehmen E N T E R P R I S E S E A R C H René Knöfel Enterprise Search Lead (EPG Switzerland) Technology Solution Professional for ECM and Search

2 Agenda 08:30Uhr 09:00Uhr Searchanforderungen an eine Intranet Suche Strategie Roadmap Microsoft in Bezug auf MS Enterprise Search Was finde ich? Wer darf Was finden? Wie bekomme ich was ich Suche? Wo liegen Kopien? Wer ist der Besitzer? Wer-weiss-was?

3 Enterprise Data Challenges Unmanaged data is pervasive and increasing 20% structured 80% unstructured 90% of unstructured data is unmanaged Volume of data is increasing ~36%/year Source: Doculabs

4 Challenges of Companies Today Documents on Desktops Knowledge of Business Partners Knowledge on the Internet Employee Knowledge Internal Systems Documents on File Servers

5 Challenges of Companies Today End User Search Any-device search Unified search across WWW applications, desktop, OS Seamless Search Across Applications People integration Search in Context Messaging Integration

6 Challenges of Companies Today Internet relevance versus enterprise relevance Some critical differences: Link structure Lack of a strong hyperlink structure in enterprise content Security/Access Secured content in an enterprise versus anonymous in the internet Findability In the internet everyone wants to be found People don't actively promote the findability of their document Everywhere different job roles and divisions with different requirements a lot of applications Reducing costs Time: search vs. find what people searching / reporting how is responsible for the content Every Company is different! -> Search in your company is different Top results on first page, every time

7 Enterprise Search Challenges Balancing end-user adoption and IT manageability I want an easy way to find information and expertise I want an Enterprise Search solution that Unlocks all of our information Finds people and expertise Integrates with my infrastructure Is secure, scalable and manageable

8 Microsoft Search Server Collaboration Docs/tasks/calendars, blogs, wikis, integration, project management lite, Outlook integration, offline docs/lists SharePoint Platform Search Enterprise scalability, Contextual relevance, Fileshares, SharePoint, Webpages, Lotus Notes,

9 SharePoint Products and Technologies Feature Areas Server-based Excel spreadsheets and data visualization, Report Center, BI Web Parts, KPIs/Dashboar ds Business Intelligence Collaboration Docs/tasks/calendars, bl ogs, wikis, integration, project management lite, Outlook integration, offline docs/lists Rich and Web forms based frontends, LOB actions, pluggable SSO Business Processes SharePoint Platform Portal Enhanced site aggregation/mgmt, Site Directory, My Sites, social networking, privac y control, services Content Management Search Integrated document management, records management, and Web content management with policies and workflow Enterprise scalability, contextual relevance, rich people and business data search

10 Comparing Microsoft s Enterprise Search Product Lineup Microsoft Search Server 2008 Express (free) Microsoft Search Server 2008 Microsoft Office SharePoint Server 2007 Search Center No Preset Document Limits Extensible Search Experience Relevance Tuning Continuous Propagation Indexing Indexing Connectors Federated Search Connectors Security Trimmed Results Unified Administration Dashboard Query and Results Reporting Streamlined Installation High Availability and Load Balancing People and Expertise Searching Business Data Catalog SharePoint Productivity Infrastructure

11 Highlights No Pre-set Document Limits Scale your search infrastructure to meet your evolving needs - however big or small they are - using the same search platform across a breadth of server hardware and SQL Server database configurations Security-Trimmed Results Ensure people only find information they should have access to by automatically trimming search results based on the identity of the user at query time. Access control lists (ACLs) for content on file shares, SharePoint sites, and Lotus Notes databases are automatically captured at index time Out-of-the-box Indexing Connectors Index content on file servers, web sites, Windows SharePoint Services, Microsoft Office SharePoint Server, Exchange Server public folders, and Lotus Notes repositories Federated Search Connectors Federate your searches to indexes in other data repositories, applications, and services using the Open Search standard. Quickly import or export your federated locations using packaged Federated Location Definition (.FLD) files Secure Federated Relationships Set global or user-level security settings for your federated search relationships - supporting basic, NTLM, Kerberos, forms-based, and cookie-based authentication mechanisms Partner Ecosystem Take advantage of Microsoft's broad partner ecosystem with expertise in extending and implementing enterprise search solutions Streamlined Installation

12 Was kann Indiziert werden? Volltext und Metadaten Suche SharePoint Sites Arbeitsbereiche (Team, Projekt, Document, Meeting etc.) Mitarbeiter (MySite) Document Center (ECM) Fileserver Lotus Notes DB`s Websites Intranet Sites Exchange Public Folder Filetypen: ascx, asp, aspx, doc, docx, dot, ernl, exch, htm, html, jhtml, jsp, mht, mhtml, nsf, odc, ppt, p ptx, pub, tif, txt, url, vdx, vsd, vss, vst, vsx, xls, xslx, xml, leicht erweiterbar via ifilter: pdf, dwg, erweiterbar via protocol handler durchsuchen und darstellen von Back-End Repositories via BDC

13 Security Query-time security trimming (vs. result time) File shares, WSS/SPS, Exchange, Lotus Notes (via mapping) support for custom security trimmer pluggable authentication for content in WSS/MOSS sites Based on ASP.NET 2.0 model support for forms-based authentication or cookie-based authentication minimum required crawler permission is now just Full Read, not administrator Still provides the same security trimming functionality ability to remove Single Items

14 End User Experience Search Site Clean and Standard, tabbed interface Search Basics Query hit highlighting Did you mean query correction and enhancements Search syntax matching de facto standards Duplicate collapsing Editorial results (Best Bets) Definitions Page weighting (authored sites) Alerts RSS Feed for Search results More

15 Intranet Search Simple, clean and powerful interface

16 Intranet Search Tabbed user interface Advanced options Search scopes Alert / RSS Feed Hit highlighting Query correction Did you mean? Alternate views of search results

17 Alert Me Create a new Alert

18 View duplicates

19 Intranet Search Narrow search results with advanced queries like filetype Create search alerts to let you know when new results are found

20 Advanced Search Web Part All, Any, Phrase, Exclusions Filter by language Configurable properties Each control configurable

21 Enterprise Search People And Expertise Relevant Search Results from Unstructured and Structured Data People Profile and Expertise Social Network Enterprise Information Desktop Files and Websites File Shares Collaboration (WorkSpaces, Blogs, Wikis) Enterprise Content Mgt Line of Business Applications (ERP, CRM)

22 Find and contact people and experts People and expertise search

23 Find and contact people and experts Find external contacts and contact colleagues who know them Locate and contact people and experts using social networking Enhanced internal and external people search using Knowledge Network

24 MySite Public View Organizational network User Profile

25 Influence the Search Search in your company is different Different metadata might matter Documents: Title, Author, File location, size Records: Patient, Doctor, Healthcare provider, SSN How users meaningfully scope searches differs All finance documents All patient records All published documents Customize results to pop metadata that matters Customization offered at many levels Webparts, XSLT/CSS, full object model SDK available

26 Query Reporting Best way to improve search is to understand current usage New out of the box usage reporting in Office SharePoint Server Query volume trends, top queries, click through rates, queries with zero results, etc. At both site and service provider levels Export data for extended reporting in Excel Respond to feedback with configuration changes or editorial results

27 Query Reporting

28 Query Reporting

29 Search Center Statistics Search Search Tabs Box Pagination Action Links Best bets Core Results Matching Keywords and Best Bets

30 Faceted Search Webpart Download:

31 Faceted Search Screenshot Demo

32 Predefined Search Webpart Download:

33 Enterprise Search with Microsoft search Find - Use - Share

34 THANK YOU for all Links and more Infos, visit my OnePage Search :