Getting Started With Unified Manager

Transcription

1 01 Getting Started With Unified Manager The Business Communications Manager includes software and hardware components that provide telephony, voice messaging, data networking, and IP telephony. Unified Manager is the application you use to administer the data, telephony, and maintenance features on the Business Communications Manager base unit. You access Unified Manager using a web browser on a PC that has a network onnection to the BCM. To access Unified Manager you require the IP address of the BCM as well as the user name and password. Computer requirements To run the Unified Manager, you require: a 133 MHz Pentium CPU or higher (or compatible) 64 MB RAM a minimum of 10 MB of available disk space a minimum screen resolution of 1024 x 768 a web browser Browser Requirements To use Unified Manager, you require: Java Virtual Machine (JVM) 5.0 (build or greater) Netscape Communicator 4.5 or later, or Microsoft Internet Explorer 4.01 or later If you are using Netscape Communicator, set the following parameters: Enable Java: On Cached document comparison: Every time If you are using Microsoft Internet Explorer, set the following parameters: Check for newer versions: Every visit to the page Java JIT compiler enabled: On For information about setting these parameters, check the documentation that came with your web browser.

2 02 Getting Started With Unified Manager You can access the Business Communications Manager system from another computer through a WAN/Internet connection or a direct connection to a stand alone PC using the GREEN crossover cable provided on installation. Using a HTTP Proxy server Unified Manager does not work properly if you use a HTTP Proxy server to connect to the Internet. If you use an HTTP Proxy server, you must change your web browser settings so you can bypass the Proxy Server when connecting to Business Communications Manager. To Bypass the HTTP Proxy on Microsoft Internet Explorer On the menu bar, click the Tools menu and click Internet Options. 2 Click the Connections tab and click the LAN Settings button. 3 Click the Advanced button. 4 In the Exceptions box, type the IP address of the Business Communications Manager system. 5 Click the OK button until the main browser page appears. To Bypass the HTTP Proxy on Netscape Communicator On the menu bar, click the Edit menu and click Preferences. 2 Click the + symbol beside Advanced. 3 Click the Proxies heading. 4 Click the View button. 5 In the Exceptions box, type the IP address of the Business Communications Manager system. 6 Click the OK button until the main browser page appears. Note: If the Business Communications Manager system is located outside of your network, or you have to use a proxy as a gateway proxy to communicate with Business Communications Manager, the procedures above may not work. For these procedure to work, the gateway proxy must be able to understand and pass distributed component object model (DCOM) calls between Business Communications Manager and the computer you are using to run Unified Manager.

3 Getting Started With Unified Manager 03 Logging on to Unified Manager Use the following procedure to log on to Business Communications Manager using the web browser: 1 Launch your web browser. 2 In the URL address field, type the Business Communications Manager IP address, including the port number Example: Lan Card 1 default address - Lan 2 Note: You must include with the address and port number to access Unified Manager when you are using Internet Explorer as your browser. The Business Communications Manager Unified Manager initial page appears. Using the Unified Manager Buttons On the initial Business Communications Manager Unified Manager web page a number of buttons provide access to various parts of the Unified Manager, including the Unified Manager configuration pages and the configuration Wizards. Figure 4 Unified Manager first-page buttons

4 04 Getting Started With Unified Manager Once your system is initialized you can access the configuration screens of the Unified Manager using the Configure button. If you choose to preinstall the Java class files, you can use the Preinstalled Client Access Home Page hyperlink for the same purpose. The following two sections describe how to use these two logon methods. Figure 4 shows the Configure button and the Preinstalled Client Access Page hyperlink. Using the Configure Button The Configure Button accesses the Unified Manager programming records for all services except those controlled by the CallPilot service. 1 From the Business Communications Manager main page, Click the Configure button. The Unified Manager login screen appears. 2 In the Login box, type your login name. The default login name is supervisor. 3 In the Password box, type your password. The default password is visor. 4 Click the Login button. The Unified Manager software starts. Depending on your system, Unified Manager software can take several minutes to initialize. 5 Refer to Logging on to Unified Manager on page 03. Using the Preinstalled Client Access Home Page hyperlink You can improve the time it takes to log on to Unified Manager by using the Preinstalled Client Access Home Page. To use this method, you must install the Java class files on your computer first. This method of logging in is faster because you do not have to download the Java class files each time you log on to Unified Manager. Note: To use dialup maintenance, you must use the Preinstalled Client Home Page to access Unified Manager.

5 Getting Started With Unified Manager 05 Installing the Java Class Files on Your Computer To install the Java class files on your computer, follow these steps: 1 Go to the Business Communications Manager Unified Manager first page. Refer to Logging on to Unified Manager on page 03, if necessary. 2 Click the Install Client button. 3 Move to the bottom on the Client Install page. 4 If you are using Microsoft Internet Explorer, click the Unified Manager Internet Explorer Java Class link. If you are using Netscape Communicator, click the Unified Manager Netscape Java Class link. 5 Click the Run this program from its current location option. 6 Click the OK button. 7 If your browser security is turned on, a Security Warning dialog box appears. Click the Yes button to allow the install program to run. 8 Click the Finish button. 9 Close the browser window. Note: You install the Java class files on your computer once. You do not need to install the Java class files each time you use the Preinstalled Client Access Home Page. Logging on Using the Preinstalled Client Access Home Page After you install the Java class files on you computer, you can use the Preinstalled Client Home Page hyperlink instead of the Configure button. 1 Go to the Business Communications Manager first page. Refer to Logging on to Unified Manager on page 03, if necessary. 2 Click the Preinstalled Client Access Home Page hyperlink. 3 In the Login box, type your login name. The default login name is supervisor. 4 In the Password box, type your password. The default password is visor. 5 Click the Login button. The Unified Manager software starts.

6 06 Getting Started With Unified Manager Using the Configure Button Features to Manage the System The screens that appear when you use the Configure button allow you to program your system to suit your data and telephony requirements. Managing Data Networking on the System The data networking parameters are accessed using the Service heading on Unified Manager. For information about how to set up the data networking, Managing the Telephony System The module information is managed under the Resources menu. Most of the telephony components are managed through records located under the Services menu. Managing Business Communications Manager Optional Features After you set up the system and it is operating, keycodes can be added for any optional features you want to include. Most of these require keycodes. You access the key-coded applications using the Install Client button. The program that manages CallPilot is accessed through the Call Pilot button. For information about how to set up these optional features, refer to the documentation for each application. Finding Documentation The entire Business Communications Manager documentation suite, plus a number of training panels are included on your Business Communications Manager computer, as well as on a CD which can be purchased from BT. Use the Documentation button to find the information you require to help you understand and configure your system to your specifications. Using BRU The BRU (Backup and Restore Utility) button, allows you to ensure the integrity of your system data by providing a way to backup your system data and configurations in the way that is most useful for your purposes. Backed up data can be restored to the Business Communications Manager should a system failure occur, such as a prolonged power outage.

7 Getting Started With Unified Manager 07 Maintaining Your System The Maintenance button accesses a number of maintenance tools that allow you to determine the current status of the various aspects of your Business Communications Manager system. This book contains a section on maintenance, and how to use these tools. Logging Off the Unified Manager When you have finished a session on the Unified Manager, you need to log off correctly to protect the integrity of the information you entered. 1 Choose Business Communications Manager in the navigation tree. The Logoff menu is enabled. 2 From the Logoff menu, click Logoff. A message appears that asks you to confirm your request to log off. 3 Click Yes to log off. Using the Unified Manager Unified Manager provides a web-based navigation tool that allows you to view and change configurations for the Business Communications Manager system. Most changes made with Unified Manager become part of current Business Communications Manager programming when you select an item from the menu options. However, some changes take effect a minute after the user stops programming. If a programming error occurs, you must reenter the original programming.

8 08 Getting Started With Unified Manager Unified Manager Display The Unified Manager screen display, shown in Figure 5, consists of: a menu bar where users access configuration commands a navigation frame that displays the navigation tree you use to navigate through Business Communications Manager programming headings an information frame that displays the windows related to the headings you select in the navigation frame Figure 5 Main display of the Unified Manager Menu bar Navigation tree Navigation key Buttons Headings Tabbed pages Navigation frame Information frame The menu bar contains configuration management options. When you select the different headings in the navigation tree, these options are enabled. If an option appears dimmed, it is not available for the heading you have selected. The navigation tree contains headings that allow you to access specific areas of the Business Communications Manager system. The key symbol( ) beside each heading indicates that the heading can be expanded to show sub-headings. To display sub-headings, double-click the item or just click on the key itself. As you select various headings in the navigation tree, the heading changes color and Unified Manager displays the appropriate information frame. Note: If you receive the error message Telephony programming is currently not available. Please try again later. when you click on one of the headings, this means that the part of the system that handles MSC is doing a reset. Wait about 1-1/2 minutes and try again. The information frame can contain configuration windows or dialog boxes indicating the appropriate action or showing system messages or warnings.

9 Getting Started With Unified Manager 09 Understanding the Dynamic Menu You access Business Communications Manager functions using the menu bar. The menu bar is dynamic. Commands become active or inactive depending on the heading you select from the navigation tree located in the left frame. Group Edit Configuration Performance Fault Report Tools Logoff View Help View the system, resources, services, and management. Edit parameters. Access configuration dialog boxes and screens. Access performance graphs and tables. Access fault management settings. Generate a report. Use Business Communications Manager tools. Log off, reboot or shutdown the Business Communications Manager server. Refresh the information window to reflect configuration changes. Access online help. Understanding the Navigation Tree Headings The Unified Manager navigation tree contains five main headings that allow you to access specific areas of the Business Communications Manager system. These headings are described in Table 2. Table 2 Navigation tree menu functions Use System Resources Services Management Diagnostics To You can expand the navigation tree under the System heading to find the Licensing and the Identification subheadings. The subheadings under the Resources heading, allow you to configure the following resources: LAN WAN Media Services Card Media Bay Modules Dial Up DECT Use the options under the Services heading to configure services for the Business Communications Manager system, including telephony services. Use the options under the Management heading to configure network management parameters for User Manager and Alarm Manager. Use the options under the Diagnostics heading to generate and access statistics on different system components. Business Communications Manager provides statistics, metrics and event logs on resources and services to help you carry out system maintenance activities. For more information on using diagnostics tools,

10 10 Getting Started With Unified Manager When you select the System heading, you can view system information such as your system name and description and which resources and services are available. Selecting the System heading also enabled the following menu options: Configuration, Performance, Fault, Logoff, View and Help. These menu options provide access to statistical information, allow you to enable or disable services and to perform system reboot or shutdown. Understanding Tabbed Pages Some headings display records that have more than one level. Each level is accessed by clicking the appropriate tab at the top of the screen page. How This Guide Uses the Navigation Tree At or near the beginning of the major sections of this book, the parts of the navigation tree that are discussed in that section are displayed. A sample of this is shown in Figure 6. Figure 6 Lines menus and fields Lines VoIP Enabled All Physical Enabled All Target All Line General Name Control set Use remote package Trunk/Line Data Trunk type Line type Dial mode Received number If busy Prime set CLID set Auto privacy Trunk mode Answer mode Answer with DISA Link at CO Use auxiliary ringer Full autohold Loss package Assigning Restrictions Line Restrictions Normal Night Evening Lunch Sched 4-6 Remote Restrictions Normal Night Evening Lunch Sched 4-6